Comments on: You Had Me at Hello: Shortcuts to Trust http://blogs.law.harvard.edu/amy/2008/09/04/you-had-me-at-hello-shortcuts-to-trust/ Thinking about new media, web marketing and law firm marketing Wed, 25 Nov 2009 05:55:37 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Amy Campbell http://blogs.law.harvard.edu/amy/2008/09/04/you-had-me-at-hello-shortcuts-to-trust/comment-page-1/#comment-3885 Amy Campbell Fri, 05 Sep 2008 01:33:27 +0000 http://blogs.law.harvard.edu/amy/?p=182#comment-3885 Charlie, Thanks for the extra edification. I really enjoyed the article. Simple and easy to put into practice. ~Amy Charlie,
Thanks for the extra edification. I really enjoyed the article. Simple and easy to put into practice.
~Amy

]]> By: Charles H. Green http://blogs.law.harvard.edu/amy/2008/09/04/you-had-me-at-hello-shortcuts-to-trust/comment-page-1/#comment-3884 Charles H. Green Thu, 04 Sep 2008 23:09:20 +0000 http://blogs.law.harvard.edu/amy/?p=182#comment-3884 HI Amy, Thanks for picking up on that article and giving the nice precis of it. I'd add that the phrase "trust takes time" is not only misleading, but also serves as an excuse for many people to avoid having direct conversations about important issues. "We couldn't discuss that just yet, we're not at that level in the relationship," is how it sounds, but the unspoken thought bubble is, "maybe if I wait long enough the overrun will reverse itself, my client will change their mind, and pigs will fly. If I just avoid it." The great truth is that trust doesn't exist without risk. And he who takes the first risk--usually a simple, personal emotional risk--ends up benefiting enormously in reduced long-term risk about big and serious issues. Trust doesn't take time nearly so much as it takes the simple personal courage to do things like speak the truth, acknowledge our own weaknesses, and focus our attention on the other party instead of just on our own selves. HI Amy,
Thanks for picking up on that article and giving the nice precis of it.

I’d add that the phrase “trust takes time” is not only misleading, but also serves as an excuse for many people to avoid having direct conversations about important issues.

“We couldn’t discuss that just yet, we’re not at that level in the relationship,” is how it sounds, but the unspoken thought bubble is, “maybe if I wait long enough the overrun will reverse itself, my client will change their mind, and pigs will fly. If I just avoid it.”

The great truth is that trust doesn’t exist without risk. And he who takes the first risk–usually a simple, personal emotional risk–ends up benefiting enormously in reduced long-term risk about big and serious issues.

Trust doesn’t take time nearly so much as it takes the simple personal courage to do things like speak the truth, acknowledge our own weaknesses, and focus our attention on the other party instead of just on our own selves.

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