In their new book, “The Responsive City: Engaging Communities Through Data-Smart Governance,” Stephen Goldsmith, the Daniel Paul Professor of the Practice of Government at Harvard Kennedy School HKS, and Susan Crawford, the John A. Reilly Visiting Professor in Intellectual Property at Harvard Law School HLS, offer a road map for managers who want to move beyond the traditional silos of urban government. By embracing the latest tools, like fiber connectivity and predictive data analytics, they posit, the city hall of the future could radically reshape how local government serves its citizens, improving both civic life and trust.

via Disrupting city hall | Harvard Gazette.