In our paper, Employee Satisfaction, Labor Market Flexibility, and Stock Returns Around The World, which was recently made publicly available on SSRN at, we study the relationship between employee satisfaction and abnormal stock returns around the world, using lists of the “Best Companies to Work For” in 14 countries.
Theory provides conflicting predictions as to whether employee satisfaction is beneficial or harmful to firm value. On the one hand, employee welfare can be a valuable tool for recruitment, retention, and motivation. For the typical 20th-century firm, the bulk of its value stemmed from its physical capital. In contrast, most modern firms’ key assets are their workers. Employee-friendly policies can attract high-quality workers to a firm and ensure that they remain within the firm, to form a source of sustainable competitive advantage.