Comments on: Fiber sales maze http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/ Same old blog, brand new place Mon, 30 Nov 2009 12:31:04 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Cook’s Collaborative Edge » Blog Archive » Verizon FiOS Saga Continued http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-6807 Cook’s Collaborative Edge » Blog Archive » Verizon FiOS Saga Continued Sun, 11 Nov 2007 18:55:11 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-6807 [...] But I think it’s a little different with Verizon. I think there are parts of the company that really do try hard to please, or at least to comply with customer support policies that try fail to overcome what amounts to a company that is, in many deep respects, FUBAR. My own tale of woe with Verizon FiOS begins here… [...] [...] But I think it’s a little different with Verizon. I think there are parts of the company that really do try hard to please, or at least to comply with customer support policies that try fail to overcome what amounts to a company that is, in many deep respects, FUBAR. My own tale of woe with Verizon FiOS begins here… [...]

]]> By: Larry Bouchie, TechPRGuy http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-40 Larry Bouchie, TechPRGuy Fri, 03 Aug 2007 22:58:00 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-40 Doc --welcome to the neighborhood! I use the Comcast cable modem Internet service, priced at about $45/month because I get a $5 discount since I also have the Comcast cable TV service. Download speeds average just over 6MBps, and uploads about 1.3MBps. Customer service overall is very good, the HD cable TV service is good, but the HD TV costs ramp up quickly. They shoudl give you a good intro deal as a new customer, though they'll press you to also get the VoIP service as part of the bundle. Doc –welcome to the neighborhood! I use the Comcast cable modem Internet service, priced at about $45/month because I get a $5 discount since I also have the Comcast cable TV service. Download speeds average just over 6MBps, and uploads about 1.3MBps. Customer service overall is very good, the HD cable TV service is good, but the HD TV costs ramp up quickly. They shoudl give you a good intro deal as a new customer, though they’ll press you to also get the VoIP service as part of the bundle.

]]> By: Where’s the fiber? « Jason Bryant Blog http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-39 Where’s the fiber? « Jason Bryant Blog Fri, 03 Aug 2007 22:43:05 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-39 [...] sure I’m not alone. In fact I know I’m not. Doc Searls did some digging and found a maze of sales information about fiber. His investigation continued [...] [...] sure I’m not alone. In fact I know I’m not. Doc Searls did some digging and found a maze of sales information about fiber. His investigation continued [...]

]]> By: Russell Nelson http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-33 Russell Nelson Fri, 03 Aug 2007 06:41:12 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-33 Doc, the reason they're impenetrable is that you're not buying fiber. You're buying services. Thus the complicated language to describe the service you get. Doc, the reason they’re impenetrable is that you’re not buying fiber. You’re buying services. Thus the complicated language to describe the service you get.

]]> By: Bruce Fryer http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-32 Bruce Fryer Fri, 03 Aug 2007 05:20:51 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-32 Doc, I'm using Comcast and the burst mode is an interesting beast. I get 6372 down and 1547 up. <a href="http://speedtest.dslreports.com" rel="nofollow"></a> The trick here is they burst up to 10MB chunks. So if you're moving a lot of under 10MB files it's pretty decent. And if you go to www.comcastoffers.com you get 6 months at $20, a cable modem and $125 cash. It's just too confusing. And BTW good luck actually getting that upload speed with FiOS. Doc,

I’m using Comcast and the burst mode is an interesting beast. I get 6372 down and 1547 up.

The trick here is they burst up to 10MB chunks. So if you’re moving a lot of under 10MB files it’s pretty decent. And if you go to http://www.comcastoffers.com you get 6 months at $20, a cable modem and $125 cash.

It’s just too confusing. And BTW good luck actually getting that upload speed with FiOS.

]]> By: Mark Quevillon http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-31 Mark Quevillon Fri, 03 Aug 2007 03:21:43 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-31 Doc, Fios is by far the best service available here in Massachusetts. Hard to tell how many towns are actually served but I have plenty bandwidth for my home office on the South Shore and do a lot of application sharing via Marratech (we still can't afford the lease lines in Cambridge). Forget Comcast. They're stuck in the days of Digital and ride a pocket of Bush conservatives centered around RT 495. I'd love see Google bid on WiMax with Sprint to give the competition a kick in the ass. Mark Quevillon Executive Director My Homework Channel Doc,

Fios is by far the best service available here in Massachusetts. Hard to tell how many towns are actually served but I have plenty bandwidth for my home office on the South Shore and do a lot of application sharing via Marratech (we still can’t afford the lease lines in Cambridge).

Forget Comcast. They’re stuck in the days of Digital and ride a pocket of Bush conservatives centered around RT 495. I’d love see Google bid on WiMax with Sprint to give the competition a kick in the ass.

Mark Quevillon
Executive Director
My Homework Channel

]]> By: docduke http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-28 docduke Fri, 03 Aug 2007 02:02:45 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-28 Thieir contract doesn't sound all that different from a typical cellular contract., and it's probably opaque for the same reason. Maybe that's where they cloned it. Could there be a market for TracFone prepaid internet? VRM anyone? Thieir contract doesn’t sound all that different from a typical cellular contract., and it’s probably opaque for the same reason. Maybe that’s where they cloned it. Could there be a market for TracFone prepaid internet? VRM anyone?

]]> By: Kawika Holbrook http://blogs.law.harvard.edu/doc/2007/08/02/fiber-sales-maze/comment-page-1/#comment-24 Kawika Holbrook Thu, 02 Aug 2007 21:53:07 +0000 http://blogs.law.harvard.edu/docsearls/2007/08/02/fiber-sales-maze/#comment-24 I wonder how much business a competitor could steal by offering some reasonably priced 5/5, 10/10 or 20/20 fiber plans without all the fees, conditions and lock-ins. The public gratitude of bloggers, podcasters and other "maximalist" users could augment a marketing and PR budget nicely. Alas, unfettered fiber may be little more than a pipe dream for Americans. I wonder how much business a competitor could steal by offering some reasonably priced 5/5, 10/10 or 20/20 fiber plans without all the fees, conditions and lock-ins. The public gratitude of bloggers, podcasters and other “maximalist” users could augment a marketing and PR budget nicely. Alas, unfettered fiber may be little more than a pipe dream for Americans.

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