Tara Hunt:
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Now, I know what you are thinking: “Customers in charge? What about ME? I’m trained to get the word out there! Haven’t you ever heard of branding?” Yep. I’ve heard of it and I also see it declining in relevance. Truly long lasting brands are those who build RELATIONSHIPS with their customers, who then go off and recommend them to others they have RELATIONSHIPS with. Those pop up ads? Billboards? Television commercials? They are just interrupting people, which ends up annoying them. Do you stay in a RELATIONSHIP with someone you are annoyed with? Nope. |
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Believe me, this VRM stuff is not only good for customers, but it is good for YOU as well. It puts you firmly in the position of being exactly where you need to be (available) when the customer has money in hand, poised to purchase. It puts you in the role of helpful sidekick. It makes you indispensably useful. |
Joe Andrieu:
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The opportunity, then, for service providers and software vendors is to provide tools for individuals to manage their Intention. Solve that while facilitating vendors’ goals-because many, but not all, Intention activities are directly monetizable in a transaction-and you have a service or product that can generate serious value for everyone involved. |
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That’s the promise of VRM. |
Bonus gripe from Gordon Cook.
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