I can see what they’re saying

What the deaf can teach us about listening. The short version:

 
  1. Look people in the eye.
  2. Don’t interrupt.
  3. Say what you mean, as simply as possible.
  4. When you don’t understand something, ask.
  5. Stay focused.

I’d call all that common sense, if it were more commonly applied. Including by me.

3 comments

  1. On the 8 Spot » What The Deaf Can Teach Us About Listening’s avatar

    [...] Thanks to Doc Searls for the pointer. [...]

  2. Right Attitudes » Ideas for Impact » by Nagesh Belludi’s avatar

    Ideas for Impact #33: What the Deaf Can Teach Us about Listening…

    Lessons of Silence
    Bruno Kahne, a corporate consultant for the aeronautical industry, shares how deaf people helped his corporate clients be effective communicators. His article appears on the website of the strategy+business magazine, published by man…

  3. Doc Searls: What the deaf can teach us about listening | www.gadgetguy.de - The GadgetGuy’s avatar

    [...] Pure wisdom. Need to blog that so I can remember it at least sometimes. 1. Look people in the eye. 2. Don’t interrupt. 3. Say what you mean, as simply as possible. 4. When you don’t understand something, ask. 5. Stay focused. (No Ratings Yet)  Loading … [...]

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