Comments on: How to make customers hate you http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/ Same old blog, brand new place Fri, 04 Dec 2009 20:29:45 -0500 http://wordpress.org/?v=2.8.5.2 hourly 1 By: Jason http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/comment-page-1/#comment-56732 Jason Wed, 04 Jun 2008 16:00:32 +0000 http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/#comment-56732 Sounds like Chase merely trying to protect you from yourself -except you don't need the protection. Sounds like Chase merely trying to protect you from yourself -except you don’t need the protection.

]]> By: Carter Rabasa http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/comment-page-1/#comment-55759 Carter Rabasa Sun, 01 Jun 2008 19:39:00 +0000 http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/#comment-55759 I had the same issue with Citibank the other day. Except that they didn't tell me my UID was locked, my log-ins and attempts to reset my password just cryptically failed over and over and over again. I had the same issue with Citibank the other day. Except that they didn’t tell me my UID was locked, my log-ins and attempts to reset my password just cryptically failed over and over and over again.

]]> By: Andrew Leyden http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/comment-page-1/#comment-55706 Andrew Leyden Sun, 01 Jun 2008 15:01:47 +0000 http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/#comment-55706 Chase drives me nuts with rejections of charges, especially when I'm traveling overseas. In fact, just Friday I called them on the 'collect' number on the back of the card, told them I was going to make a several thousand pound purchase in London, that it was coming in a few hours, would be this amount, from this company, and they said 'ok, we'll note that.' And then they rejected the charge. I spent 30 minutes on the phone trying to get them to fix things. The only reason I'm with Chase is the mileage program for my airline (British Air). I'll switch immediately if BA moves to another card company. Chase drives me nuts with rejections of charges, especially when I’m traveling overseas. In fact, just Friday I called them on the ‘collect’ number on the back of the card, told them I was going to make a several thousand pound purchase in London, that it was coming in a few hours, would be this amount, from this company, and they said ‘ok, we’ll note that.’

And then they rejected the charge. I spent 30 minutes on the phone trying to get them to fix things.

The only reason I’m with Chase is the mileage program for my airline (British Air). I’ll switch immediately if BA moves to another card company.

]]> By: Bob Boynton http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/comment-page-1/#comment-55690 Bob Boynton Sun, 01 Jun 2008 13:28:47 +0000 http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/#comment-55690 If you ask they will undoubtedly tell you that they are protecting you from card theft. My credit card company does the same thing at least half of my uses out of my hometown. But they usually call my home phone as part of the 'protection.' If you ask they will undoubtedly tell you that they are protecting you from card theft. My credit card company does the same thing at least half of my uses out of my hometown. But they usually call my home phone as part of the ‘protection.’

]]> By: Tim Jarrett http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/comment-page-1/#comment-55664 Tim Jarrett Sun, 01 Jun 2008 11:13:25 +0000 http://blogs.law.harvard.edu/doc/2008/06/01/how-to-make-customers-hate-you/#comment-55664 Chase is the worst for this--very aggressive about expiring/locking UIDs. And they power dozens of loyalty program cards, so it's kind of hard to get away from them. Chase is the worst for this–very aggressive about expiring/locking UIDs. And they power dozens of loyalty program cards, so it’s kind of hard to get away from them.

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