Subscribe to feed
‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
Comments are now closed.
@_petegreen @Photoshop @adobehelper Good idea. Meanwhile, this @Adobe forum gave me the answer: adobe.ly/1kTURZz #VRM Thanks!
About 13 hours ago from Doc Searls's Twitter via Twitter Web Client
Why the f does Facebook always take the second or third photo on a linked site, rather than the top one? Is there a way to control that?
About 15 hours ago from Doc Searls's Twitter via Facebook
Remembering our great friend "Big Davy" Sallis: j.mp/bigdavy . fb.me/3128J7iHr
All the best technologies have the worst uses. Bear that in mind before banning any of them. HT @shirky
About 15 hours ago from Doc Searls's Twitter via Twitter Web Client
Remembering Big Davy: j.mp/bigdavy Very sad news about a dear friend and irreplaceable genius.
About 15 hours ago from Doc Searls's Twitter via Bitly
Powered by WordPress and Tarski