Chris Carfi: The customer really is in going to be in control. Deal with it.
« N for structure • Circling the drain »
Recent Articles
Cox Tech Hell, Day 21
July 8, 2009 in VRM, infrastructure, problems
I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave …
A good man is hard to lose
July 7, 2009 in News, Photography, Places, Quote, VRM
I remember talking to Nick Givotovsky the first time at an early Internet Identity Workshop, when he pulled me aside to share some ideas, and immediately stripped my gears. The …
Connectivity hell, Part III
July 6, 2009 in Business, Places, infrastructure, problems
To their credit, fixing my problem has become a higher priority with Cox. A senior guy came out today, confirmed the problem (intermittent high latencies and packet losses), made some changes that adjusted voltages at …
Miss Taken Identity
July 6, 2009 in Blogging, Fun, Quote
Funny… Thanks to a quote in a caption (”We play the hands of cards life gives us. And the worst hands can make us the best players.” from this blog post here) — sans …
The Trillion-Dollar Market
July 4, 2009 in Business, VRM, infrastructure
Forget financial markets for a minute, and think about the directions money moves in retail markets. While much of it moves up and down the supply chains, the first source is customers. The money that …
3 comments
Comments feed for this article
Trackback link
http://blogs.law.harvard.edu/doc/2008/09/24/quote-du-jour-15/trackback/
September 24, 2008 at 8:15 am
Cousin Paul
we only wish
see today’s yesterday’s and tomorrow’s news
September 25, 2008 at 2:40 pm
The Lovable Rogue
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
September 25, 2008 at 9:50 pm
Doc Searls
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.