Subscribe to feed
‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
Comments are now closed.
@Capgemini Yes, and thanks for asking! You'l find a list of #VRM tool- and service-builders here: bit.ly/KNZE40
About a day ago from Doc Searls's Twitter via Twitter Web Client
@Capgemini on #VRM: bit.ly/1uLqkdB Well done! HTs to @LarrySCohen @NielsvdLinden @rickmans @VINTlabs @sogeti @mennovandoorn
At least two out of the ten I never ran across before; but since each had just two choices, guess right was kinda... fb.me/6Ue3wGs8S
About 2 days ago from Doc Searls's Twitter via Facebook
#VRM News & Views: bit.ly/1wu66Jq HTs to @IdentityWoman @dmarti @FlamingoCX @AdContrarian @GetWelcomer
About 2 days ago from Doc Searls's Twitter via Twitter Web Client
Every thing has a face, and vice versa bit.ly/1sQeBMx Re: #photography and bubkes.org #Bulgaria #Prague
About 2 days ago from Doc Searls's Twitter via Bitly
Powered by WordPress and Tarski