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‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
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@gapingvoid @anildash Right. Brings to mind this @onion #Oprah report: bit.ly/1tWyPFv
About 12 hours ago from Doc Searls's Twitter via Twitter Web Client
State of the VRooM: bit.ly/1tWyouQ A long 8th anniversary report on #VRM. Also subject to improvement. Bring on the edits.
About 13 hours ago from Doc Searls's Twitter via Twitter Web Client
@anildash @gapingvoid Yep, we kinda got stampeded on that one.
Yesterday from Doc Searls's Twitter via Twitter for Websites
@gapingvoid @GabrielleNYC We did? What kind of bubbles? (Late here... brain not the best.)
The new face of New Jersey: bit.ly/1vYOrrF pic.twitter.com/PMMLb9u77x
Yesterday from Doc Searls's Twitter via Twitter Web Client
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