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‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
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Thanks, Ray! Very kind of you. twitter.com/rwang0/status/…
About 13 hours ago from Doc Searls's Twitter via Twitter Web Client
Liveblog Tweetline for the 4th. Mostly about other stuff, so far. But I have many tabs to compile. Stay tuned. liveblog.co/users/dsearls/…
Yesterday from Doc Searls's Twitter via radio3.io
#Privacy is Personal: bit.ly/1R7q5Kp My latest column in @linuxjournal #VRM
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Might have something to do with what @MichaelWolffNYC said here: nyti.ms/1R7pTuK twitter.com/amcafee/status…
If people won't follow the lead of human heroes, will they follow a fictional one? Be interesting to see. #VRM twitter.com/meeco_me/statu…
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