Chris Carfi: The customer really is in going to be in control. Deal with it.
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The Infrastructure Dynamic
November 25, 2009 in Business, Life, News, Politics, Science, Technology, infrastructure, problems
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September 24, 2008 at 8:15 am
Cousin Paul
we only wish
see today’s yesterday’s and tomorrow’s news
September 25, 2008 at 2:40 pm
The Lovable Rogue
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
September 25, 2008 at 9:50 pm
Doc Searls
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.