Chris Carfi: The customer really is in going to be in control. Deal with it.
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Beyond Social Media
November 11, 2009 in Berkman, Blogging, Business, Cluetrain, Events, Live Web, Politics
Consider the possibility that “social media” is a crock. Or at least bear with that thought through Defrag, which takes place in Denver over today and Thursday, and for which the word “social” appears seventeen …
A note to Comcast from a tiny minority
November 7, 2009 in infrastructure
Not long after I overheard a Comcast ad on a college football broadcast, the doorbell rang. It was a guy wearing a Comcast shirt and carrying a clipboard-type contraption with some kind of a phone-like …
What’s wrong with this assumption?
November 5, 2009 in Business, Cluetrain
So I just went to look up Debora Spar’s Ruling the Waves, on Amazon, and was greeted by the above. Never mind that I wasn’t looking …
Come on by
November 5, 2009 in Events, Fun, UCSB, cits
For my readers in Santa Barbara, I highly invite you to come over to the open house, Noon-2pm today at CITS — the Center for Information Technology and Society …
Toward post-Journalism journalism
October 31, 2009 in Journalism
On Thursday, right after failing to get a root canal for the Xth time (saga here), I participated in a square-table discussion (I say that because we sat around a table with four corners) …
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http://blogs.law.harvard.edu/doc/2008/09/24/quote-du-jour-15/trackback/
September 24, 2008 at 8:15 am
Cousin Paul
we only wish
see today’s yesterday’s and tomorrow’s news
September 25, 2008 at 2:40 pm
The Lovable Rogue
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
September 25, 2008 at 9:50 pm
Doc Searls
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.