Cluetrainings

Had a great time mixing it up with the BlogTalkRadio folks a couple nights ago, talking Cluetrain after 10 years. Here’s the show. Big thanks to Allan Hoving for lining up and co-hosting it with Janet Fouts and Jim Love. Janet tweeted it live. Afterwards Jim put up a very interesting follow-up post, in the midst of which is this:

The message in Cluetrain is as fresh today as it was 10 years ago. ” We are not clicks or eyeballs, we are people ….deal with it.”

For those of you who missed it, the book started as a website, with 95 Theses splashed on a web page, in tribute, homage or just a scandalous rip off of Martin Luther’s famous set of 95 Theses.  If you don’t know about the original, shame on you.  Martin Luther was the renegade priest who started the Protestant Reformation by nailing 95 Theses to the door of a church.  Equally important but often ignored, he translated the bible from latin to the language of the people (in his case, German) and opened it up for all to read.  He also got married — remember he was a priest.  To some he was a heretic.  To others, he was a reformer who democratized an autocratic organization.

Whatever you think of him, he changed history.  Not on his own.  He didn’t invent the movable type that made it possible to print those bibles and distribute them widely.  He wasn’t the only figure questioning the institution — there was, at the time, a growing movement that were dissatisfied with what they felt was corruption and a lack of integrity in the church at the time.  It related to practices like the selling of indulgences — the ability to buy your way out of sin.  A number of people saw the church as a decaying, archaic and for some, even a corrupt institution.  They’d lost faith in it — literally.

Luther had the courage to say what he did.  In a world where the Catholic church was all powerful, this took a lot of guts.  But that doesn’t explain the power of what he accomplished.  No, he hit the zeitgeist of his era, he was a man of courage at the right place in history.  His ideas took off like a brush fire and the world was never the same.

It’s important to note, however, that this is the view from 500 years later.  It’s all compressed now and we can look back and see Luther’s document as a turning point.

The older I get, the earlier it seems. It’s funny that we chose 95 theses because that worked for Luther, but basically that’s why. (We also called it a manifesto because that worked for Marx. Karl, not Groucho, though the latter was much funnier. I also went to a Lutheran high school. Coincidence?) I don’t think any of us was taking the long-term perspective, though. We just wanted to say what we thought was true and nobody else seemed to be talking about.

But I’m thinking now that it will take many more years. Perhaps decades, before some of what we said will sink in the rest of the way.

Some marketers got it. Jim is clearly one of them. The Cluetrain Manifesto is required reading in the course he teaches. But the future is unevenly distributed. As David Weinberger likes to say, it’s lumpy. Cluetrain’s subtitle is “The End of Business as Usual.” I think that end will take a long time. We’re trying to hasten it with VRM, but that will take awhile too.

The short of it is that Business as Usual is insulting to customers. Take for example the form of Business as Usual that Bob Frankston (more about him here) calls the regulatorium. You get one of those when a big business category and its regulators become captive of each other.  For example, it was in revolt against a tea market regulatorium that citizens of the Massachusetts colony threw the East India Tea Company’s tea in the harbor. The colonists succesfully revolted against England, but customers still haven’t had a proper revolt against the belief by many companies that captive customers are more valuable than free ones. If Mona Shaw and her hammer are the best we can do, we’ve hardly begun.

The liberating impulse is independence, just as it was in 1773. Thanks to the Net, free customers are more valuable than captive ones. To themselves, to sellers, to the economy. We won’t learn that until we become fully equipped, as customers, to act on our independence.

At the end of the show Jim said he thought liberation would be a group thing. Customers getting power in aggregate. While I don’t disagree, I believe it is essential to equip individual customers with tools of both independence and engagememt. By that I mean tools that are as personal as wallets and purses, and just as handy and easy to use. We don’t have those yet.

But we will. And once we do, things will change radically. Count on it.

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12 comments

  1. Tom O'Brien’s avatar

    Doc:

    I was a newsgroup junkie when I first read the Cluetrain Manifesto. Have since co-founded a company based on the principles.

    I can’t believe we are 10 years on and the world has changed so little. I thought the great “disintermediation of marketing” would happen much faster – but we are slowly getting there.

    At least I don’t get the “who are these crazy people on the internet” question very often any more!

    TO’B

  2. PXLated’s avatar

    Hey Doc – Your “Here’s the show” link seems to be broken (404).

  3. mikeriddell62’s avatar

    To me it’s much simpler than that. You were just 10years ahead of your time.

    The world’s changing so fast now. The more that the bankers insist on their bonuses, the more Middle England (I’m from the UK) will not stand for it. I’m seeing a convergence happening so that many people all have the same gripe about this mess we’re in – no matter what their age – and with the aid of technology I see the ability to get lots of people networked and mobilised at a local – more emotional – community level to begin with, then at a national level when we can positively network and begin to change societal norms.

    You’ve just got to be patient for a little longer. You can set people free with VRM and VPI – liberate, empower and enrich them at the same time. As consumers we are now aligning our spending with our values so that we can soon begin our work to create an alternative system that rewards positive behaviour through vendor incentives. Check out http://www.myhometownuk.co.uk for more info. Its a force for good. Something Martin Luther, and Martin Luther King, would be proud of.

    And your ideas keep us going over here. Big thanks to you.

    Mike.

    P.S. My dad’s an “Orangeman” from Ulster – a protestant if ever there was one!

  4. Allan Hoving’s avatar

    Thanks for the mention, Doc, we had a great time too! The archive should be accessible at http://blogtalkradio.com/gamechanging
    All the best,
    Allan

  5. Janet Fouts’s avatar

    It was a pleasure having you on the Show Doc, and here’s that link: http://www.blogtalkradio.com/GameChanging
    I’ve been recommending the anniversary edition, hope they do an audio version (with the real voices) too!

  6. Doc Searls’s avatar

    Thanks, Janet. Fixed. I had used a good URL, but had chopped off part of it. Yours is shorter and better.

  7. Marilyn Carpenter’s avatar

    Doc – great post. Cluetrain Manifesto 10th Anniversary Edition arrived this past week. I’m just now getting on-board – it actually takes getting out of corporate – small biz corporate – to do this, I think. So – this is my first time read.

    It’s surreal to be back inside your head – and thanks for making me laugh outload – (WTF). I’m grateful that you have been doing such cool stuff all these years – and I’m more grateful to get connected with you again through the book and your posts.

    Take care of that tooth.
    Marilyn Lynch Carpenter

  8. Doc Searls’s avatar

    Hey, Marilyn. Long time. Wow.

    Are you still in Charlotte? (Like I said, been a while.) Good to have you on board.

    Best,

    Doc

  9. Marilyn Carpenter’s avatar

    Marilyn here -
    Yes still in Charlotte! Mixed it up with the other Busby (Miles) for a really long time – story for another day.
    Listen – I am really digging the book. I’ll be in touch by email soon to run a few things by you. I’m a newbie to all this – up until a few months ago I was still marveling about email and google search! Ha!
    MC

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