December 26, 2009

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Progress

Back when I started coming over to Europe for work (mostly to France), in the mid-90s, I listened almost every night to U.S. armed forces radio (then called the Armed Forces Radio Service, or AFRS) on 873KHz on the AM (or, in Europe, MW) dial. I’m listening again now, almost surprised to find it still there (at the top of this handy list in Wikipedia). Big station: 150kw, or 3x the max allowed in the U.S.

It’s the Armed Forces Network now, or AFN. Playing country music.

Here’s a Wikipedia page for the transmitter itself, in Weißkirchen.

Meanwhile, I’m also listening to ‘s 96Kb AAC stream, from New York. Specifically, Strauss’s Elektra, Johannes Brahms, Rhapsody in B Minor, Op. 79/1, Ivo Pogorelich, piano, the station website tells me. Sounds terrific on my Sennheiser headphones.

Consider the fact that I’m listening at the far end of a weak wi-fi signal in one of the cheapest hotels in Zermatt, which is at the deep end of a long valley in Switzerland’s Alps. (Outside our window, the Matterhorn.) Puts some perspective on the comment thread, still lengthening here, that was set off by WQXR’s move to a weaker over-the-air signal (among other moves by when they took over the station from the New York Times).

Earlier today we visited some of the other hotels. The most impressive one in town is the Grand Hotel Zermatterhof. The Internet is not among its featured offerings. They do have a tiny “Internet corner,” occupying what appears to be old phone booth locations, and which we found occupied by two twelve-year-olds on the only terminals there. Makes me glad we’re at our good-enough hotel with its free wi-fi. Elsewhere service seems to be most commonly provided by Swisscom, at prices that make sense only to them. (I’d show a screen shot, but I lost it, alas.) Given the brutal prices already charged by the better hotels here, it would make far more sense just to bake the service into those price and let the guests use the Net for free, just like they use water, bedding and electricity.

But actually I care less about the right thing to do now than I care about the only thing to do in the future. That’s to build out the Net as a basic utility. Not as a secondary (or tertiary) service of phone and cable companies.

I know that’s not how it is now, and that’s not how it’s gong to be for awhile. Right now the Net is still seen as gravy rather than as meat. But this will change. Count on it. And count on more money being made on the transition than on maintaining today’s defaults. Also count on it all going faster if we can also handle our own end of it, in our own homes and neighborhoods.

Companies betting on the free and ubiquitous Internet of the future have the best chance of winning in the long run. They just won’t win by continuing to monetize the Net on the pay toilet model. (Or, for those who recall, the coin-operated television model. Yo, here’s the patent.)

Please get rid of the @#$%^& region coding.

See, our family meant to bring along some movies when we came to Switzerland for our holiday vacation. Forgetting them was my fault. But not being able to watch other movies, that we would be glad to pay for, on our laptop, is not our fault. It’s Hollywood’s.

Thanks to the insanity of region coding, we can’t (or won’t) watch on our laptops because we’d have to buy or rent a DVD for Region 2, while our laptops are Region 1. There are workarounds, but we don’t feel like screwing with those.

We also thought, Hey, we’re Netflix customers. Maybe we could watch live online. The wi-fi connection at the hotel here is surprisingly good (considering that we’re way back up in the Alps). Alas, when we go to Netflix, it says,

  Watching Instantly is Not Available Outside the US

  Our systems indicate that the computer you are using is not located within the 50 United States or District of Columbia. Due to studio licensing reasons, movies are available to watch instantly only on computers in those locations.

So, studios, why screw your own customers? You have a direct relationship with me. I’m one of your customers. I pay to watch your movies.

There has to be a better way than this.

If you can’t figure it out for yourselves, how about working with customers to figure out something that involves point-to-point, customer-seller relationships that enable business, rather than prevent it?

I want to give some linklove to Mike Warot, and point to his latest post, Indeterminant Intermediaries Imminent. Mike has been a stalwart contributor to the VRM conversation, and a thoughtful dude. A teaser quote: The future of the live web is in doubt, for good reasons.

I would like to add some things that may bring us into overlapping or new territory.

First, I don’t think today’s tools, including blogging ones, are good enough. They’re still too complicated and hard to use. You’re still managing “content” in a “site,” rather than writing directly on the Web in a live and linky way. I think this difficulty is one reason why Twitter became so popular. It partially fills a gap left open by WordPress and Drupal.

Again, as I’ve said often before, it’s still early. We’re still looking for corporate sites and services (“the cloud, etc.) to do what we should be able to do for ourselves — and we can’t, as long as easy-to-use DIY tools are absent from our tool sheds and boxes.

Sure, there are plenty of things that should only be done at sites and by services. But why should everything happen there?