April 30, 2010
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VRM meets CRM
CRM Magazine has devoted much of its May 2010 issue, including its cover and lead stories, to VRM and the growing power of individual customers, within which VRM is one vector. Naturally, Cluetrain is also covered, since it pointed in this same direction, long ago. This is an impressive move on the part of the… Continue reading
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I was overheard to have said…
Here is a well-done write-up of what I said in an interview by Lee Rainie yesterday here at FutureWeb in Raleigh. Having a fun time. Continue reading