Why shouting about discounts won’t satisfy your customers, by Natalie Brandweiner in MyCustomer
From Disney to dishwashers: Digital CRM to change customer experience, by Ashley Smith in . SearchCRM
Venture Capital Funding At Its Lowest Since 2010 — A By The Numbers Look. By Meghan Casserly in Forbes.
ArkOS: Your data, your rules. It explains, Securely self-hosting your websites, email, files and more has never been easier (or cheaper!). Decentralize your web and reclaim your privacy rights while keeping the conveniences you need.
Thom Yorke, Nigel Godrich pull music from Spotify. By Gerrick D. Kennedy in . The L.A. Times “Make no mistake new artists you discover on #Spotify will no get paid,” Yorke tweeted. “Meanwhile shareholders will shortly being rolling in it. Simples.”
Digital Commerce: Leading Apps and Strategies for Retailers, Online Players and Telcos in the $10Bn Loyalty Market, by . Telco 2.0 Research
Terms and Conditions May Apply. A documentary featuring many people I know (spotted John Palfrey, Zeynep Tufekci, S.J. Klein, Eli Pariser). The filmmaker, Cullen Hoback, will follow up with a movie about tracking.
Do Things That Don’t Scale. By Paul Graham.
A hunk of my keynote to an IAB gathering the other day in New York.
Communications, the Net
World going to hell