Past

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Since last Wednesday I’ve been on the road, mostly hanging out at my aunt’s house in Maine. She’s way back in the woods, with a satellite Net connection that features a minimum of 7% packet loss (and >1 sec latencies), plus cell service that’s spotty at best. I was there to do other things anyway, mainly enjoying visits with the extended family and celebrating my father’s 100th birthday. (Much enjoyable time was spent there scanning very old photos of my father and his ancestors’ family members.)

Anyway, I’m back in Cambridge now, getting back to work on many things at once.

On the health front, it’s important to report that I’m fine now. Fifteen pounds lighter and feeling better than I’ve felt in a long time. People keep asking, so I thought blogging about it would help.

The dude above is my grandfather, George W. Searls. He was born during the Civil War, in 1863, and died in 1935 at age 72, twelve years before I was born. This shot was taken when he was about 40, I’d guess. It’s from a group photo of a bunch of workers, some holding wrenches and posing one way or another. But there is nothing posed about this guy.

Even my aunt, George’s daughter Grace, never saw this shot — at least not this way, enlarged by the miracle of scanning. She also told me she never knew her father at this age, since the old guy was already 49 when she was born in 1912. It’s one among many I scanned these last few days at Grace’s house in Maine. Connectivity there is by satellite. It beats the alternatives, but it’s poor for uploads. So now I’m home and catching up.

I wish I’d had more time to go through and scan more of the many shots Grace pulled out of boxes in her basement. Two I was glad to catch are these here: shots of the original Cyclone roller coaster at Palisades Park in New Jersey. My grandfather helped build it. (He can be seen in one of the two pictures.) Perhaps my father too. We were told for many years that Grandpa was a master carpenter on the job. It’s plausable. He was an accomplished carpenter who had worked on many varied jobs over the years, including building railroad bridges, working on the Panama Canal, and constructing sets for Universal Studios when Hollywood was still in Fort Lee. He would have been turning 65 when these pictures were taken.

More background: George was born in Syracuse, New York, to Allen and Esther Bixby Searls, the youngest of seven children. The first five were girls, the next two were George and Charles. Grace told me that George left home at 14 after tiring of being “henpecked” and went off to make a life for himself. He did stay close to he family, however. So did some of his sibs. I still remember his older sister, Eva Quackenbush. Aunt Eva was born in 1852 and was 12 or 13 years old when Lincoln was shot. I’m sure she told that story often because I recalled it when JFK was shot in 1963, ten years after Eva’s last visit not long before she died, a couple weeks shy of 100. She said it changed everything.

Anyway, this shot of Grandpa is one of my favorite of all time.

You can see the whole (growing) series at this photoset celebrating my father’s 100th birthday.

Today is the 100th birthday of my father, Allen H. Searls. He only lived about 71 of those years, but they were all good ones, and I miss him still.

I’m writing this from Portland, Maine, on our way up to his sister Grace’s place near Booth Bay, where the family will gather to reminisce and otherwise enjoy the world we all occupy for too short a time.

Here is a photo gallery of shots from Pop’s life, including some amazing ones from his job working as a cable rigger on the George Washington Bridge — a structure that went up, almost literally, in his front yard. (A few decades later, when the lower deck of the bridge went in, the house he grew up in was demolished to make room for more roadwork.)

I’ll be adding more to this collection over the next few days as we scan and upload more shots from this collection and Grace’s as well.

National Public Radio has announced a new API. The gist:

  …almost everything that you can find on NPR.org that we have the rights to redistribute is available through the API. This includes audio, images, full text, etc. That said, there are elements, series and programs that we could not offer due to rights restrictions.

Archives go back to ‘95. Hat tip to Andy Carvin.

Still waiting for Riverbend to show up again.

It’s an old question, not asked recently.

Here’s one. Another. Another. Odd how a blogger with such a high profile, once awol, seems forgotten by all but a few. But not by all.

What happens after TV’s mainframe era ends next February? That’s the question I pose in a long essay by that title (and at that link) in Linux Journal.

It’s makes a case that runs counter to all the propaganda you’re hearing about the “digital switchover” scheduled for television next February 17.

TV as we know it will end then. It’s worse than it appears. For TV, at least. For those already liberated, a growing new world awaits. For those still hanging on the old transmitter-based teat, it’ll be an unpleasant weaning.

 [Note.. Somehow I killed this post, but managed to find the HTML in cache somewhere and restore it. I can’t get the comments over, but I can point to them here and here. Meanwhile, my apologies. — Doc]

Here’s the latest MODIS-based map of the fire, which you can obtain as well, staring on this page:

Here is the latest Google Earth image, with .kmz data from ActiveFireMaps.fs.fed.us:

To their credit, KTMS/990am and 1490am are covering the Gap Fire live, between national Fox newscasts. (Though they just broke into one to cover a press conference live. They’re talking about maps and other resources, but with no references to where those might be on the Web. Also Edison “had a harrowing time” getting power back up.)

Other items from the press conference:

  • The Gap Fire is the top priority fire in California, because of its threats to populated areas.
  • West Camino Cielo (which runs along the ridge) is a workable fire break, should the fire start heading North. The fire so far has been on the south, or city, side of the ridge. If it jumps the ridge, it will be bad on the north side, where the Santa Ynez valley spreads below. This is the valley that starred in the movie “Sideways”.
  • Goleta 4th of July fireworks and other events canceled for tomorrow. Can’t find the city website, but the guy on the press conference says it refers to other sites anyway. He also said that the city’s new Reverse 911 system is ready, though new and untried. He’s also begging people to stay away from viewing the fire from Cathedral Oaks Road (the main drag below the mountains where the fire is burning).

Now KTMS is breaking away. Says 2400 acres have burned so far. KTMS has no live stream, far as I can tell.

The News-Press‘ radio station, KZSB/1290, can be heard via Windows Media from a link on the home page of the newspaper. But while KTMS and KCSB were covering the fire live, KZSB was airing an interview with a guy who’s pushing for offshore oil drilling. For what it’s worth, it was a major oil spill from an offshore platform here in Santa Barbara in 1969 that gave birth to lots of protective legislation, as well as Earth Day and much of the environmental protection movement that has peristed ever since. Odd choice, odd timing. KZSB may be the only news station in the whole country lacking a website. Sad.

For up-to-date fire maps from a national perspective, with satellite coverage by MODIS, go here. More:

Tag: sbgapfire.

Cacheing up

This was my first piece about The Giant Zero, from October 2006. Holds up pretty well.

Bear with me while I rehabilitate with radio. If that doesn’t do it for ya, tune out now. It’s cool.

Gotta say that I’ve been learning to love WMBR/88.1, MIT’s student station, on Saturday mornings. Been listening for the last half hour or so to Doug Gesler’s excellent “Lost Highway”: Country music for folks without boots, a hat or a lasso… Doug just did a nice job reviewing the last set, while talking over two of the best instrumentals ever recorded, without identifying those, mostly because he uses it as is background fill. But it gives me an excuse to fill in the blanks. Both were from Mike Auldridge, who plays the loveliest dobro you’ll ever hear. The first tune was “This Aint Grass”, and the second was “8 more miles to Louisville” from his amazing Blues & Bluegrass album, now available as part of a 2-album compilation called Dobro.

I’d guess it was in ‘74 or ‘75 that I was sitting with my neighbor and buddy John Curry, listening to WDBS, the station I worked for at the time, when a song called “Bottom Dollar” came on, and stopped both John and I cold. I called the station, found out it was by Mike Auldridge, the dobro player with the Seldom Scene, a great DC-area bluegrass band. So we both went out and bought a copy of the album. I’ve loved his music ever since.

Great to catch up on his website, too. The style is pure gray-background 1995, and has html an amateur can actually read. More importantly, it has a wonderful sampling of .mp3s from various highly worthy albums. Plus introductions to Mike’s nothing-else-like-it Resophonic guitars. Beautiful things. Check it out. Take your time.

Still no food, by the way. It’s past 9am. Isn’t that a little late for a hospital to be delivering breakfast? Anyway, the listening continues.

Here’s a URL, from Live Maps, that goes http://maps.live.com/default.aspx?v=2&FORM=LMLTCP&cp=qtd9g08ttwy7&style=b&lvl=1&tilt=-90&dir=0&alt=-1000&scene=23698570&phx=0&phy=0&phscl=1&encType=1.

Twitter does a nice job of shrinking URLs to tinyurls, but chokes on that one.

Digression… For what it’s worth, that’s the WABC/770 transmitter in Lodi, NJ. The signal it produces looks like this. I grew up a few blocks north of there. The signal came in on every TV channel when you turned the volume down, and even when the TV was off. That was the old MusicRadio WABC, which dominated Top 40 in New Yawk from the early 60s through the 70s. By day you could get it far up the Hudson, all the way out Long Island, all the way down the Jersey Shore, and nearly to Baltimore. And at all the summer camps out on the lakes in the mountains of New Jersey, New York, Pennsylvania and Connecticut. Nothing like that now. The old beast is just another AM talker.

WERS rolls

Finally ready to listen to a little radio. I gotta say that it’s pretty freaking hard to beat WERS. “Music for the independent mind.” Yes indeed. I’m not familiar with most of the music they play, but I like a helluva lot, especially since I’m sure I’m 3x the age of many of its programmers and listeners.

Right now it’s Yo La Tengo with “Take Care”. Take care not to hurt yourself. Be ready to ask for help. Thanks for that. Right now it helps. Before that it was Thao with “Bag of Hammers”. David Bowie’s outstanding “THV 15” ran before that. Was that Dr. John on piano? Before that Coldplay with “Speed of Sound”. Now it’s Gnarls Barkley: “Who’s Gonna Save My Soul”. They’ve been playing that one a few times. Deservedly. And now, for geezers like me, Van Morrison with “Caravan“. Radio. Turn it up. So you know. Radio. Takes me back. Keeps me up. From the Moodance album. 1970. Also The Last Waltz. Gives me chills. Progressive rock stations loved to play that song, mostly because it spoke from original dream of radio. What it was, and what it will be again, better than ever. Thanks to WERS for holding the flame high.

Man, this goes on. Now it’s Leonard Cohen with So Long, Marianne”. Another perfect oldie. Followed by Cat Power, “Aretha, Sing One For Me”.

[At this point I got a call from Steve Gillmor, and we recorded a brief impromptu podcast. I’m fading now, and heading for bed. Night, all.]

Yes, you can vote in the Ugliest Dog Contest.

Even though no pooch will ever out-ugly the late and still great Sam, (above) whom we first vetted here.

I don’t begrudge anybody going after advertising money. And I don’t have anything against advertising itself. For many products and services advertising will remain the best way for supply and demand to get acquainted.

But advertising also involves guesswork and waste, and always will. It is also, by its shout-to-the-world nature, not a “conversation”.

This is why I’m uncomfortable with the notions of “conversational media” and “conversational marketing”. Especially when gets used to justify it. Such is the case with the awful current entry for Conversational Marketing in . It begins, “Conversational (or Conversation) Marketing arose as a current buzzword after the [ClueTrain Manifesto], which starts ‘All Markets Are Conversations’.

First, it’s Cluetrain, not ClueTrain. Second, it begins “People of Earth…” Third, it’s true that the first of its 95 Theses says “Markets are conversations” (no “All”, no headline-type caps); but the next 94 unpack that point, along with a few more, none of which are justifications for advertising. In fact, we mention advertising only once, at #74, which says, “We are immune to advertising. Just forget it.” (Even if that’s not true, it’s what the thing says, so at least get that much right.) Fourth, a phrase is not a word, even if the phrase buzzes.

I could go on, but why bother. I just hope the Wikipedians delete or bury the whole topic until its promoters start thinking and stop buzzing.

Anyway, this all comes up because I’m thinking about what to talk about tomorrow night at There’s a New Conversation in Palo Alto. (Details here.) The event is one in a series occasioned by the upcoming 10th anniversary of Cluetrain’s publishing on the Web; but I’m not much interested in talking about that. Instead I’d rather talk about what’s going to happen after we finish throwing both media and marketing out the window.

Both will live, of course. But not the way they’ve lived in the periods that began with their common usage and can’t end soon enough.

More to a piont, I’d like to explore what happens after buyer reach exceeds seller grasp. Because that will happen. And when it does neither media nor marketing will be able to live in their old halls of mirrors. Even with Wikipedia’s help.

My grandmother, who was born in 1882 and died in 1990, came from sturdy Irish and German stock. It’s a combination that yields what I like to call “very organized party people”. She lived longer than her sisters, but not by a huge sum. The other three all lived into their 80s and 90s.

Grandma was the third of four daughters whose parents were Henry Roman Englert and Catherine Trainor. Catherine died in her thirties, so I assume that when this picture was taken, the girls were without a mother — although grandma often spoke fondly of her Aunt Mag, Catherine’s sister. I still remember lessons handed down from Aunt Mag. Such as, “You’ve got it in your hand. Put it away.”

Catherine Trainor Englert was the daughter of Thomas Trainor and (as I recall) Catherine McLaughlin. Thomas emigrated from Ireland in 1825 at age 15 and worked as an indentured servant to Catherine McLaughlin’s dad in Boston, learning the carriage trade. After marrying Catherine he moved to New York, living at a farm in Harlem while running a successful carriage business on Lower Broadway, where the World Trade Center later stood and fell. The Trainors had two daughters and at least two sons. As I recall one of them fought in the Civil War and died of injuries not long after the war was over. As the family story goes, the son arrived home on Christmas in a box.

Henry Englert was the son of Christian Englert and Jacobina Rung, who emigrated from the Alsace region of Germany in the mid 1800s. Henry was the head of the Steel & Copper Plate Engraver’s Union in New York City. The family’s home was at 742 E. 142nd Street in the Bronx. Grandma described the site as a paradise for the girls growing up.

Grandma was third of the four girls. Fourth was Florence, with whom Grandma stayed closest all their lives. Grandma Married George Washington Searls and had three children. The middle of those was my father. His older sister was Ethel and his younger was Grace. Florence married John Jackson “Jack” Dwyer, and had three children: William, Catherine and Jack Junior. William died at 19, a tragedy that was still fresh many decades later when I was growing up. Catherine married Donald Burns and had two sons, Martin and Kevin. Jack Junior had many kids with his wife Ruth. This all added up to more cousins and second cousins than I can count.

From the late 1940s into the early 1960s, our extended family maintained three adjacent properties on the edge of the New Jersey pine barrens. In one, called “Bayberry” lived Grandma and Aunt Ethel — Grandma’s oldest daughter and my father’s older sister. Ethel was a successful businesswoman, running a Newark office of the Prudential Insurance company. As I recall she held the highest position of any woman in the company, which says a lot about glass ceilings in those days. In another lived Aunt Florence and Uncle Jack. In the third lived us. We were summer inhabitants, while Grandma and Aunt Florence became year round somewhere in the middle of the Fifties.

This post, written in summer of 2003, gives a good sense of what a wonderful place and time that was. I still remember vividly Aunt Florence and Uncle Jack’s 50th wedding anniverary, on June 8, 1960. (The photo series from that day begins here.) Now even the kids pictured in that post and those pictures are getting old. All but a few from our parents generation passed on years ago. Notable exceptions have been my aunt Grace and Catherine Burns, the mid-born among Florence and Jack’s three kids, and the third Catherine in four generations.

Grace will be 96 next month, and is doing fine living up in Maine. Yesterday, however, came news that Catherine had passed on Sunday. She was 94.

While I haven’t seen Catherine in many years, I’ve kept up a warm correspondence with her son Martin (pictured with the cat in that last link — a cat that he recalls scratching him while we were posing for Uncle Jack, who set up a large view camera on a sawhorse).

Catherine did an amazing job over several decades studying the genealogy of her family’s roots, and adjacent ones (such as the Searls) as well. Nearly all the photos in this collection are from her archives. Her studies informed many of the notes in the captions as well.

I’ll try to make it up to Portsmouth this evening for the visitation announced in Catherine’s obituary.  Meanwhile, it is moving to look back through her early life in this series here. It shows how the children and adults we were and become stay alive in us, and in our loved ones.

Love is life. To give it is to live it, and vice versa. I thank Aunt Catherine for giving us so much for so long.

Remembranes

The hardest I ever laughed in my life was right after Paul Marshall, Ken Raabe and I were already laughing our asses off at something in Mad Magazine about a gun called “Death 26″. Just when we caught our breaths enough to talk, Ken said “I haven’t laughed so hard since the pigs ate my sister”. The timing was so perfect that the line nearly killed me.

Paul, my roommate for two years (named “Class Wit” in the yearbook), has gone on through careers in parish ministry and academics (he was a professor of homiletics at the Yale Divinity School) to become the Bishop of the Diocese of Bethlehem in Pennsylvania, and the author of many books. (Here’s a diocesan blog post on his latest.) We used to correspond often, but when he got elevated to high ecclesiastical office (he is now The Right Reverend Paul V. Marshall, Th.D., D.D., D.C.L.), his old email no longer worked, and we’ve both been too busy to keep up, I guess.

Ken I never saw again. So I just looked him up, and found this. Mouse over the mask and … well, it sure looks a lot more like he did at 17 than I resemble the kid I was at the same age. I think I’ve been much better at aging.

Anyway, Ken, if you ever look yourself up, howdy.

Ya think?

Vint Cerf in 1993: It seems likely that the Internet will continue to be the environment of choice for the deployment of new protocols and for the linking of diverse systems in the academic, government, and business sectors for the remainder of this decade and well into the next.

Remembranes

If you’re busy thinking business is war, you may miss the fact that you still haven’t been killed on the job.

That’s one line from Rebuilding the software industry, one word at a time, written more than seven years ago for Kuro5hin, which is still, commendably, around. Just ran across it again now. Hadn’t read it in years. Holds up pretty well.

Bill Moyers on Rev. Wright (via Dave):

  Behold the double standard: John McCain sought out the endorsement of John Hagee, the war-mongering Catholic-bashing Texas preacher who said the people of New Orleans got what they deserved for their sins. But no one suggests McCain shares Hagee’s delusions, or thinks AIDS is God’s punishment for homosexuality. Pat Robertson called for the assassination of a foreign head of state and asked God to remove Supreme Court justices, yet he remains a force in the Republican religious right. After 9/11 Jerry Falwell said the attack was God’s judgment on America for having been driven out of our schools and the public square, but when McCain goes after the endorsement of the preacher he once condemned as an agent of intolerance, the press gives him a pass.

  Jon Stewart recently played a tape from the Nixon White House in which Billy Graham talks in the oval office about how he has friends who are Jewish, but he knows in his heart that they are undermining America. This is crazy; this is wrong — white preachers are given leeway in politics that others aren’t.

  Which means it is all about race, isn’t it? Wright’s offensive opinions and inflammatory appearances are judged differently. He doesn’t fire a shot in anger, put a noose around anyone’s neck, call for insurrection, or plant a bomb in a church with children in Sunday school. What he does is to speak his mind in a language and style that unsettle some people, and says some things so outlandish and ill-advised that he finally leaves Obama no choice but to end their friendship. We are often exposed us to the corroding acid of the politics of personal destruction, but I’ve never seen anything like this ? this wrenching break between pastor and parishioner before our very eyes. Both men no doubt will carry the grief to their graves. All the rest of us should hang our heads in shame for letting it come to this in America, where the gluttony of the non-stop media grinder consumes us all and prevents an honest conversation on race. It is the price we are paying for failing to heed the great historian Jacob Burckhardt, who said “beware the terrible simplifiers”.

Well, there were stories at their times about Fallwell, Robertson and McCain & Hagee. They weren’t as big as Obama and Wright, but they were still stories.

Indeed, we need honest conversation sabout race. I thought Barack Obama’s speech on the subject right after the Wright mess first broke was an excellent opener for lots of conversations, many of which are still going on.

We need honest conversations about gender too. A couple days ago my wife caught an interview on NPR with a voter in North Carolina who regretted that the choice among democratic presidential candidates had come down to a black man and a woman — and that he’d prefer the former over the latter. Of course, that was just one voter, but still: what does that say? Other things being equal, is sexism a bigger handicap to a female candidate than race is to a black candidate? Before I heard that, I hadn’t considered the possibility. Nor the possibility that voters in the U.S. might be less favoring of women candidates than voters in Israel, the U.K., Germany and India, all of which have elected women as heads of state. Something more to think and talk about, if we can possibly get past the personalities at hand.

The Wright-Obama story, however, isn’t just about race. It’s about stories. It’s about the reason we need to “beware the terrible simplifiers”. Because simplification is what journalists do.

Even the best reporters don’t just communicate facts. They organize those facts into stories. That’s what they’re assigned to write, or to show on TV, or report on the radio, and that’s what they do. And they do it because stories are by nature interesting. They are, I believe, the base format of human interest. Here’s how I described that format in an earlier post:

  To understand journalism, you need to know the nature of The Story. Every story has three elements: 1) a character, 2) a problem, and 3) movement toward resolution. The character could be a person, a cause, a ball club — doesn’t matter, as long as the reader (or the viewer, or the listener) can identify with it (or him, or her, or them). The problem is what keeps us reading forward, turning the pages, or staying tuned in. It’s what keeps things interesting. And the motion has to vector toward resolution, even if the conclusion is far off in the future.

In the Wall Street Journal, columnist Daniel Henninger asks, Where are Obama’s Friends? The story, in Henninger’s words: “supporters who let Barack Obama hang out to dry”. (He doesn’t mention Bill Moyers, who certainly qualifies now.)

We need to remember that all stories are simplifications. Sometimes they are terrible, and sometimes not. But still, they always veer toward the simple, because that’s what’s most interesting.

Back on December 11, 2005 — long before there were blogs, but not long after I learned to write in HTML — I posted Microsoft + Netscape: Why the Press Needs to Snap Out of its War-Coverage Trance. (It was one of the many articles I failed to sell to a magazine, but still managed to post on the Web.) The bottom lines:

  The Web is a product of relationships, not of victors and victims. Not one dime Netscape makes is at Microsoft’s expense. And Netscape won’t bleed to death if Microsoft produces a worthy browser. The Web as we know it won’t be the same in six weeks, much less six months or six years. As a “breed of life,” it is original, crazy and already immense. It is not like anything. To describe it with cheap-shot war and sports metaphors is worse than wrong — it is bad journalism.

Actually, it’s typical journalism. More than a dozen years later, it’s a lesson I’m still learning.

So John Cass started this thing, asking five questions about the Cluetrain Manifesto. The latest answers come from Jason Falls. In addition to his own, Jason points to Valeria Maltoni, Richard Binhammer, Michael Walsh, Phil Gomes, Mack Collier — and John Cass.

I’ll save my own answers for the next There’s a New Conversation event, in Palo Alto, on 29 May. Here’s a video of my talk at the last one. The next will be different, though. Times change.

Papers are endangered. But I’m not sure the same is true about the collection, editing and printing of news. Or of journalism at its best (as well as its worst, which will always abound).

Marc (Andreessen, not Canter — from down here it’s so easy to confuse these tall guys) has started a serial posting on the subject of newspapers. It led me to revisit my advice for newspapers, which I first offered in ten-point form a little over a year ago.

It’s gratifying to see many papers following advice in numbers 1 through 6…

 
  1. Stop giving away the news and charging for the olds.
  2. Start featuring archived stuff on the paper’s website.
  3. Link outside the paper.
  4. Start following, and linking to, local bloggers and even competing papers (such as the local arts weeklies)
  5. Start looking toward the best of those bloggers as potential stringers
  6. Start looking to citizen journalists (CJs) for coverage of hot breaking local news topics

But still coming up short on the last three:

 
  1. Stop calling everything “content”.
  2. Uncomplicate your webistes, and get rid of those lame registration systems
  3. Get hip to the Live Web
  4. Publish Rivers of News for readers who read on mobile devices

So I just went to the other Marc’s site, and whoa! Dig the title of his latest post: How to build the mesh - #4: the Live Web. Way(s) to go!

Here’s where I wrote about The Live Web in 2005. Marc does a nice job of bringing the whole thing up to date. In that piece I give credit to my son Allen for coming up with the term in the first place, back in 2003 as I recall.

Hope it finally catches on.

And a hat tip to Chip Hoagland for getting me started on this.

To get (and stay) in shape, I’ve been spending more time off-grid. Less blogging and twittering, more time communing with nature. Some of that time I’m not indulging my curiousities. Or at least I’m resisting them. No electronics, for example. It was on one of those walks that I became curious about the story of infrastructure, past and present. What were these metal plates doing in the ground? Why were they there? Why were there so many of them? What were their different purposes? Which ones were remnants of services or companies no longer in existence? Which ones had found new uses? Why do so many carry the signatures of companies and utilities long dead?

I started on the Minuteman Bikeway, which passes close to our home not far from Harvard, where I’m headquartered these days. With a minimal slope, it’s perfect for active but low-stress strolling or biking. And it connects a lot of interesting historic sites. At one end is the Alewife “T” stop on the Red Line subway. At the other is something in Belmont I haven’t reached yet, because I usually go only as far as Lexington. Most of the stretch runs through Arlington, which combines the former villages of West Cambridge and Menotony. This is roughly the path along which the British soldiers retreated from Lexington on April 19, 1775, losing men (mostly boys, actually) and killing colonials of many ages. Thus started the Revolutionary War.

The Middlesex Central Railroad was born in 1846 and died in 1982. Part of it was better known as the Lexington and West Cambridge Railroad. It began as a vein of commerce, carrying goods from mills and ponds along its path. The Earth was colder in the early days of the railroad, and the winters were longer. Ice cut from Spy Pond was shipped all over the world from docks in Boston. This past winter the pond was thick enough to support skating for about three days.

But I’ve become more interested in the infrastructure story. So, over the last couple weeks, as Spring breaks out along the trail, I’ve been shooting pictures, mostly of stuff on the ground, before it gets haired over with vegetation, in faith that patterns will start making sense to me. I’ve also shot a lot around Cambridge, Boston and other places, but haven’t put those up yet. Right now I’m adding descriptions to the photos in this set here.

This is part of a long-term project, methinks. We’ll see how it goes. If you’re interested in following the same threads, tell me in the comments below.

Noticing deaths

I’ve meant to write about Bill Buckley and Hal Riney, both of whom I held in fond regard. Now I just learned about Darian O’Toole, who was a standout disk jockey in San Francisco and elsewhere. Bill and Hal had full and long lives. Darian didn’t. Sad news.

Here’s her now-ghostly blog, last updated two years ago. Here’s Big Rick on the subject. Been too long since I’ve visited Rick’s blog, or Brad Kava’s. Reading around Brad’s blog I also learned that Sean Costello, a fine young blues talent, died in an Atlanta hotel room.

Holy shit, I wandered around the Radio-Info message board for San Francisco, where there is this notice about another death: Jack Armstrong, late of KFRC. A detail… Extremely saddening news… I hoped I never had to write… Our extremely amazing Dad and your friend Jack Armstrong aka John C. Larsh passed away yesterday March 22, 2008 at his home in North Carolina.

John Larsh? Could this be the same John Larsh I knew back at Guilford College? Sure enough: Larsh used to work at 1320 WCOG radio here in Greensboro and his dad was a professor at the Univeristy of North Carolina at Chapel Hill. John Larsh briefly attended Guilford College.

Jeez. He was a kid, a couple years older than me, who still hung out at Guilford even though he wasn’t going there any more at the time.

The big kahuna at ‘COG then was John Coffman, or “Johnny C”. On Saturday nights, all the local teenagers went cruising up and down Walker and West Market Streets, threading through the parking lot of the Boar and Castle, a legendary run-down car hop place with a famous sauce. Johnny and WCOG played from every radio in every car. I can still hear “A Lovers Concerto” by the Toys and “One Two Three” by Len Barry over the low thrum of “glass pack” mufflers on souped up cars creeping along at two miles an hour. I knew Johnny too, though not from radio. Johnny had a side business selling cookware, and for awhile I made a bit of money working for him. John died of cancer not too many years after that.

But my reeling mind is still flashed back to 1965, when Johnny wasn’t budging from his night slot at ‘COG, and John Larsh was a way-better jock than Johnny anyway. So John headed off to Cleveland, where he worked for what was then WKYC/1100, one of the original (literal) clear channel stations. It boomed into Greensboro every night. I remember how John stirred up some controversy by saying that the Beatles’ “Strawberry Fields” wasn’t music. Guess he changed that tune, because here’s this story, at that same link, about how John, now Jack Armstrong, prevented 35,000 Beatles fans from rushing the stage in Cleveland when the Fab Four played there. John/Jack went on to work everywhere, it seems. Funny, I always wondered what happened to him. Now I know.

John was 62. Now, as then, two years older than me.

At the end of every show back then, John used to say “Remember, when you reach the end of your rope, tie a knot, hang on and swing”.

Still swinging, John.

Clicking on the picture above will take you on a slideshow tour of the Grand Canyon, shot from the right side of an LAX-bound 757 that departed from Boston. I have no idea what movie was showing at the time; though I do know I refused, as I usually do, to close my windowshade to reduce ambient light on the ancient crappy ceiling-mounted TV screens. The scene outside upstaged the movie in any case, as it has been doing for the last several million years, as the Kaibab Plateau has pushed its dome upward and the Colorado has stayed roughly where it had been since the many millions of years before that, when it wandered lazily across a flat plain.

As ranking canyons go, the Grand Canyon is almost too grand. It’s freaking huge. From the air I find it far more dramatic to peer down into its narrower regions, such as the one above, which is early in the Colorado’s course through the canyon. The series follows the canyon from east to west, from not far below Glen Canyon dam and the Vermillion Cliffs area to Vulcan’s Throne and Lava Falls, where relatively recent flows have slopped their blackness down across the canyon’s iconic layer-cake strata.

What is most amazing to me about this corner of The West is that it was obviously placid through so many time stretches across the last almost two billion years. The West is painted with the colors of long periods of relative quiet, as sands and silts and gravel and cobbles were deposited by braided rivers and transgressing seas.

All of the Grand Canyon’s strata were laid down before the age of dinosaurs. Younger layers such as those comprising the Vermillion Cliffs to the East, the Grand Staircase upstream in the Glenn Canyon area, in Canyonlands, Arches, and most of Utah’s most colorful layer-cake displays — Bryce, Zion, Capitol Reef, Cedar Breaks, San Rafael Reef and Swell — are comprised of younger rock eroded off the top of the Kaibab Plateau.

Some of the shots were taken with my Canon 30d, and others with my tiny PowerShot 850. which does a better job of shooting straight down through the window. Its smaller lens distorts less through the plane’s multiple layers of bad glass and plastic windows. And the display on the back lets me shoot without looking through an eyepiece. It’s not perfect, but not bad, either.

I still miss my Nikon Coolpix 5700, which took lots of great pictures out plane windows, and was frankly much better at that job than the Canon, mostly because the Coolpix’ objective lens was smaller (again, better for looking at angles through the terrible optics of plane windows), and partly because the camera’s flip-out viewer allowed me to hold the camera to the window at angles I could not put my face, but where I could still see and frame the view.

Matt Flynn: …a quote that I heard attributed to Doc Searls - “email is how old people communicate”.

Did I say that? I feel like Yogi Berra here.

See this. Then this.

I’m not sure what the second one is. Did “admin” rip off Simon Collister’s original post by posting it again? Was it for commercial reasons? Does it violate Simon’s Creative Commons 2.5 license?

The site of the reposting, Lalalia, is a “Virtual City”, described as An open system project, based on volunteers, to build a “virtual real democracy” based on the permanent votes of the “Lalaians” (the citizens of the virtual city Lalaia).

Is Simon part of that? If so, I guess it’s cool, being cross-posted. if not…

I don’t know. Can’t tell. Doesn’t smell right to me. But then, my nose is old and my blogging teeth are long.

Whatever. Seems strange to me. Is it?

A ways back, on one of Steve Gillmor’s podcasts, I said that the Democratic nomination was Obama’s unless he “stepped in it” before the convention.

“Gotcha” politics being what it is, Obama’s recent remarks — a few dumb words among amongst zillions of smart and/or safe utterances he’s made in the course of a campaign — qualify.

Naturally, they’re being spun (in some ways correctly) as “damaging”. But there is a difference between real damage (of the kind that would reveal that Obama — or anyone — is too flawed in a critical way to trust as president), and the kind of superficial embarrasment that gets buzzed far out of proportion to its actual importance. Andrew Sullivan, a conservative who favors Obama for reasons I find heartening, sees the difference, and puts it this way:

  Is this election about how to salvage the least worst option in the Iraq disaster? Is it about restoring some kind of fiscal sanity? Is it about doing all we can to unite Americans in a war against Islamic terrorism? Is it about restoring America’s compliance with the Geneva Conventions? Or is it again about red-blue culture wars? We know what the professional political class is comfortable with. We know what Rove and Bush and Penn and Clinton believe. What we will find out soon is if Americans want more of the same. It’s a free country - and people can vote. Goodbye to all that? Or hello again - for yet another cycle?

Later he adds,

  Americans have had the presidency they deserved these past four years; the war they voted to continue; the debt they voted to increase; the incompetence they decided to reward. They also get to pick who comes next. If they want more of the same, they know who to vote for.

Here’s how The Onion put it. And they’re right.

Andrew Sullivan: What I Got Wrong About Iraq. A sample:

  I recall very clearly one night before the war began. I made myself write down the reasons for and against the war and realized that if there were question marks on both sides, the deciding factor for me in the end was that I could never be ashamed of removing someone as evil as Saddam from power. I became enamored of my own morality and this single moral act. And he was a monster, as we discovered. But what I failed to grasp is that war is also a monster, and that unless one weighs all the possibly evil consequences of an abstractly moral act, one hasn’t really engaged in anything much but self-righteousness. I saw war’s unknowable consequences far too glibly.

At its best, war is a lesser evil. I said that in 2002, and got quoted by Glenn Reynolds as well. It was all part of a larger discussion that involved Nick Denton, Dave Winer and others.

Still, I hesitate to say that ‘we’ were right and ‘they’ were wrong. There is too much we don’t know and can’t ever know. We can’t go back and conduct a controlled study of futures, one with and one without the Iraq war.

The side I still feel most comfortable taking is the one against war itself. That it’s a lesser evil doesn’t make it good.

Some times we have no choice. That clearly was the case for WWII. Most times we do have a choice. Iraq was one of those. And we made the wrong one.

But knowing that now doesn’t help show a path of right choices toward ending the war, ending terror, ending hatred and distrust of The Other.

Still, failure teaches. It gives lessons.

Andrew Sullivan again:

  When I heard the usual complaints from the left about how we had no right to intervene, how Bush was the real terrorist, how war was always wrong, my trained ears heard the same cries that I had heard in the 1980s. So I saw the opposition to the war as another example of a faulty Vietnam Syndrome, associated it with the far left, or boomer nostalgia, and was revolted by the anti-war marches I saw in Washington. I became much too concerned with fighting that old internal ideological battle, and failed to think freshly or realistically about what the consequences of intervention could be. I allowed myself to be distracted by an ideological battle when what was required was clear-eyed prudence.

There is a generational battle of sorts going on here too. Andrew is post-boomer. So is Marc Andreessen, who gave this as one of his reasons for supporting Barack Obama:

  Most of the Boomers I know are still fixated on the 1960’s in one way or another — generally in how they think about social change, politics, and the government.

  It’s very clear when interacting with Senator Obama that he’s totally focused on the world as it has existed since after the 1960’s — as am I, and as is practically everyone I know who’s younger than 50.

Today we have a boomer president who is one of those who did not learn any lessons from America’s failure in Vietnam: how we entered the war on delusional and trumped-up premises, how our conventional means lost to the unconventional ones, how we failed to understand the culture and language of the war’s theater, how millions died for no good reason, how the nature of a vast and bureaucratized national security apparatus is too devoid of imagination to do anything on this scale without failing.

That void still exists. If General Petreus and his strategy succeed in Iraq (and we’re a long way from finding out), it will be due to imagination and resourcefulness that are devalued by practice in any large bureaucracy.

Recognizing this does not require having lived through the Sixties, or being obsessed with that time. It does require some perspective. In regards to Iraq, we finally have some of that.

Profitsy

Not content to just make the future, sometimes also predicts it. Congrats to the big guy for winning $2k with his forecast.

Happy 95th, Mom

This morning, as I began my walk to the train, I realized that it had been 5 years since Mom’s 90th birthday party, which was an excellent event, and one she very much wanted to have happen, because she felt it was an important milestone and possibly her last. Which it was. She died several months later, felled by a stroke following minor surgery that went wrong. But she was awake and lucid nearly right up to the end of a good and very full life.

Somewhere around here I have pictures and even a video from that party. I’ll try to hunt them down and get them up on Flickr and YouTube. Meanwhile, it’s good to stay in position to keep spreading the abundance of love she gave for nine tenths of a century.

Honk

People have been asking if my voice is back. Thanks, it is, mostly. But sleeping is hard for some reason. Too much good stuff going on, and to think about. And some of me is still on Pacific Time, while here it’s GMT.

Trying once more…

In The end of DAB is nowhere near nigh?, Russell Parsons says,

  …this morning’s announcement from GCap’s that it is closing two digital-only stations, Planet Rock and TheJazz, and selling its stake in national commercial digital radio operator Digital One to Arqiva, strikes a rather more portentous tone.

  With the UK’s largest commercial radio company running to the hills, branding DAB as “not economically viable”, where does that leave the suddenly maligned format? An experiment which is proving burdensome and expensive when set against internet radio or a misunderstood medium that is growing in popularity quarter on quarter?

The key phrase in that last paragraph is the one I bold-faced. This is the first time I’ve seen Internet radio treated with the respect due what will surely be the winning approach in the long run.

Meanwhile, PORS (my new initialism for Plain Old Radio Service: AM/MW, FM, shortwave) is growing ever more anachronistic — and so are efforts either to A) give it with a digital gloss (as do the IBOC digital enhancements to AM and FM, which have made listening worse on old radios while reaching too damn few new ones), or B) replace it with something new developed decades ago (such as DAB), while still sounding like regular old radio stations (while listeners are moving by the millions to iPods and other alternatives over which they are the ones in control).

Everyone’s time is scarce. On the whole, less and less of it will be spent listening to radios as we knew them. Even if the signals they get are called “digital”.

My old friend Steve Lewis and I fell out of touch for almost a quarter century after college, leading almost entirely different lives in different parts of the world. We diverged on graduation in 1969, after having both been philosophy majors. I went on to careers in journalism, retailing, frozen produce wholesaling, ice cream truck driving and radio, among too many others to mention. Steve stayed on an academic track, leveraging Fulbright scholarships and other graces into research and work that had him become fluent in a number of languages and rich in knowledge and experience about countless arcane aspects of history and cuture in the far corners of Europe.

But one thing we had in common: we both also labored in the fields of marketing communications when we weren’t doing other things we enjoyed more.

In his latest Hak Pak Sak blog post, Steve revisits a number of remarkable texts, including a Flemish novel whose lead protagonist’s work recalls some of our own. He describes it this way:

  The Journal, Boorman boasts, has print runs in the millions despite its paid circulation of zero and a full-time staff of nobody. In fact, the publication is an archetypal promotional magazine. Customers can place glowing written and visual portraits of their companies and products in the journal merely by committing themselves to purchasing tens or hundreds of thousands or even millions of copies of off-prints which they pay for in cash or in kind.

An interesting commentary on what’s a little too true about way too much of what at least two of us have had to do for a living.

I love Gmail for one thing: it launders spam out of mail going to my searls.com address. I have things set up so Gmail picks it up from my server, and I pick it up from Gmail. Last I checked, there were over 22,000 spams in Gmail’s spam box. And the last I went through ten pages (50 each) of those, there were no false finds.

But lately I haven’t been getting mail to Searls.com. Didn’t know what it was, but my wife just figured it out and provided helpful tech support. I needed to go into Settings in my Gmail account, then to Accounts, then down to Get mail from other accounts, and see when my mail was last picked up. Turns out it was 9 February. Here’s what the Fetch History said…

Now it says this:

So, some questions that maybe some of ya’ll can answer…

  1. Why did Gmail choke on the “timed out” message from my mail server, and not go back again?
  2. Why was it checking my server every several minutes before, and only every hour or so now?
  3. Can I make it speed up somehow? If so, where are those controls?

Here’s hoping my own conundrum may be helpful to others as well. No idea.

It is one helluva spam filter, I gotta say.

Remembering Tom Lantos

Andrew McLaughlin has an excellent tribute to my late former congresman, Tom Lantos. A sample:

  During Committee meetings, he made a deep impression on me as a forceful orator, a sharp questioner, and a committed defender of due process and the rule of law. On the handful of occasions when I accompanied senior staffers to brief him on an investigation or upcoming hearing, I witnessed a different side of him — warm and gentlemanly, curious, incisive, skeptical. Flowing from his experience as a young Hungarian Jew who survived the Holocaust by escaping from Nazi labor camps to a Budapest safe house protected by Raoul Wallenberg, Congressman Lantos’s life’s work was aimed at securing human rights and civil liberties for the oppressed and disenfranchised, both at home and abroad. In pursuit of that cause, he followed his conscience, full stop. He demanded that institutions with power over individuals — governments, armies, corporations — act not only out of crude self-interest, but true to a higher moral calling to protect the rights and interests of the people they affect.

Quite a guy.

The Shopping Cart Index

When I added John Robb’s Brave New War to my Amazon shopping cart, I was greeted by a new (for me) set of Important Messages at the top, telling me how much each item in my cart had gone up or down in price since I placed them there. Three have decreased in price. Five have increased. Not drawing conclusions from that, but I am drawing.

Lets tawk

There’s a New Conversation is happening next week in New Yawk (my home skyline, though I’m from Jersey… you know, where New Yawk teams play). Wednesday, 1PM at the SAP Customer Center, 95 Morton Street. It costs money, but less than some cheap seats at professional ball games.

It’s a Cluetrain follow-up. Occasioned by the fact that it’s coming up on ten years since David Weinberger, Chris Locke, Rick Levine and I started the conversation that ended up as the website and a book that still sells well.

Odd that Cluetrain is now marketing canon in many circles — and that “conversation marketing” is hot stuff — yet so much of the execution is no less bullshit than what we ranted against back at the turn of the Millennium.

What will we talk about? As they say where I grew up, Hey, you tell me. And the rest of us. I have ideas, but let’s start with yours. Put ‘em in the comments below.

I took three years of Deutsch in high school, but I gave them all back when I was done. Still, I do recall enough to gather that Gabriele Fischer put Das Cluetrain Manifest to good use in her latest editorial in brandeins Online, titled Gesprächs-Angebote.

Via Nicole Simon.

Public Broadcasters Opt for CC is the encouraging title for an informative and linky post by Michelle Thorne at icommons.org.

By subsuming all electronic media, and by placing every recording and playback device at zero functional distance from each other, the Net makes radio and TV transmitters obsolete the moment high-enough-bandwidth wireless connectivity becomes ubiquitous.

We’re one good UI away from the cell phone becoming a radio. (Thanks to the iPhone, it already serves as a TV.) And we’re one smart cell company away from radio- and TV-as-we-know-it from being replaced entirely — or from moving up the next step of the evolutionary ladder.

Public broadcasters know that. That’s one reason they now call themselves “public media”, a move that separates the category from its transport methods. It’s also why they’re thinking hard and long about the role their online transmissions and archives play in a world without physical borders. That’s what Michelle’s article is about.

After visiting positive moves made by a number of institutions, Michelle’s final paragraph makes clear that the challenge is only beginning to be met:

  However, despite many positive strides, creators working for public broadcasters still often find themselves at odds with their institutions’ more traditional copyright policies. In-house legal departments can be reluctant to embrace user-generated content, remixes, downloads, and third-party material, and at times, they may endorse restrictive DRM while resisting new and open media formats. As more and more publicly-funded content goes online, it is important enable and empower users, rather than leaving enriching material to digitally decay.

She could easily have put depressing links behind every one of those “howevers”. If I had more time, I’d do it myself.

Still, it’s good to see movement in a positive direction. I’ll be looking to see more when I attend the IMA’s Public Media 08 conference in Los Angeles next month.

I went skiing with The Kid today. What mattered more, however, was that we talked about Martin Luther King, at some length, on the good Doctor’s holiday.

The Kid’s toughest question: Why was he killed? It didn’t end there. He also wanted to know why Gandhi, JFK, RFK, MLK and Benazir Bhutto were all killed. (We didn’t even bring up Jesus, Rabin, Sadat or any of countless others.) Why did people hate them so much that they wanted to kill them? Why does wanting peace attract so much violence? What is it about non-violence that makes other people violent?

I had answers, but I don’t think they were good enough, so I won’t bother sharing them, because I don’t think The Kid found them good enough either.

What I could tell him, with enough information and conviction to hold his attention and keep the good questions* coming, was that the assassination of Martin Luther King is the worst single thing that happened to our country in my lifetime. An incalculable sum of hope, optimism and progress died when Dr. King was killed on April 4, 1968. It wasn’t just the anger and riots that followed. It was the absolute absence of the leadership Dr. King had provided, and without which our understanding of so many subjects — chief among them the worth and power of non-violence — was diminished. The assassination of Robert F. Kennedy two months later increased that dispair to a sum beyond measure. Almost forty years later, I don’t think we’ve healed from those wounds.

These words haunt me…

  I refuse to accept the view that mankind is so tragically bound to the starless midnight of racism and war that the bright daybreak of peace and brotherhood can never become a reality… I believe that unarmed truth and unconditional love will have the final word.

… because I know that final word will not come in my lifetime. Worse, I fear it may never come, because those that lead through unarmed truth and unconditional love are also likely to be killed for teaching both. Our species needs their leadership. But our species retains, for all its love of Love, a monstrous ability to rationalize its worst deeds. Martin Luther King knew that. And we only knew him for 39 years.

Delmore Schwartz comes to mind:

  How could I think the brief years were enough
To prove the reality of endless love?

* You know what people mean when they say “That’s a good question?” That they don’t have an answer.

Tony wishes Moxie a Happy Birthday, recalling the July 12, 2002 party at which many L.A. bloggers, including yours truly, met. Here’s my own rundown on the event. Here are PatioPundit (Martin Devon)’s pix and commentary. Nice to see both his blog and his archives are still up. Perhaps not so nice to see he hasn’t posted since October. Nor has the party’s host, Brian Linse.

When I check the links, and names, from that party, it’s kinda sad to see some gone silent or gone altogether. Moxie and Tony are still going strong. So are Mickey Kaus, Matt Welch, Charles Johnson, Emmanuelle Richard, Bill Quick. But I’m not sure where Dawn Olsen went (that link now goes to a blog that I doubt is hers). Or Ann Salisbury. Warren Zevon, who was never a blogger but who attended the party while life was killing him, is dead.

Lot of offline talk lately about what’s happened to blogging. One friend sent an email I hope he puts up soon. Among other quotable lines is “most of the blogosphere has become a full-on commercial wankfest now”.

Not that it wasn’t then. But it was fun to hang out with a bunch of people, most of whose politics were vastly unlike my own — but whose writing was interesting and compelling and fresh and far more personal and open-ended than any op-ed page — and to believe we were beginning to make some kind of positive difference in the world. In retrospect, I don’t think any of us was making a dime on blogging at the time. For what that’s worth. If anything.

Bonus links… Competing Messages: Elections and Governance and Honesty. They both challenge. They both make you think. The Bill Hicks video on marketing in the latter is way too close to what too many of us — including yours truly in a former life — call home.

Barney Brantingham, who probably holds the record for length of service as a Santa Barbara News-Press journalist (nearly half a century), gives us The Endless Stunner: News-Press Strife Goes Way Past Overtime. The money grafs:

The refs call penalty after penalty: offside against Team McCaw: illegal procedures, ineligible receivers downfield, unsportsmanlike conduct, personal fouls, touchbacks and safeties and everything else in the rule book. Everything, that is, except blow their whistles to end the craziness.

This game has been running now for 18 months but time on the clock seems to be expanding like a Salvador Dali surrealist watch face. If this was a real football game the players would all be drawing Social Security before it ends — if it ever does. It’s like one of those 1930s marathon dances except that McCaw’s legal tapdancers never seem to get tired or slump to the floor.

The year 2006 has gone into 2007 and now 2008. Just the other day, National Labor Relations Board Judge William Kocol ruled that McCaw violated enough federal unfair labor practices to fill a whole L.A. Times sports section. Among other things, his 71-page decision ruled that McCaw must rehire eight journalists fired in retaliation for their union activities. She disregarded their “fundamental rights” as employees, Kocol said. Some people have been saying that the workers have no rights and that McCaw could do anything she wanted. She owns the paper, doesn’t she? No so, the judge ruled. Employees have a legal right under federal law to organize and it’s illegal to try to thwart them.

This was settled in the courts generations ago.

So the yellow flags have been thrown against the paper once more and once more McCaw has vowed to appeal. That’s her legal right too and she can afford it. But the handful of journalists could never have financed this battle if they hadn’t been backed by the NLRB, the Teamsters — and the law of the land. By one estimate, the Teamsters have shelled out $400,000 in the battle, and are still racking up costs without end.

Here’s the LA Times piece on the latest.

To understand the matter of Scoble vs. Facebook, you need to understand the matter of Neo vs. Matrix.

I explain in Dependence vs. Independence. That’s the choice. Over in Linux Journal.

[Later…] Much more in the comments below both that post and this one.

In CBS Video: Not In The Conversation, John Battelle writes,

  Close readers will notice a trend in 2008 here on Searchblog: I’ll be posting stuff about conversations, and in particular how companies are doing when it comes to having conversations with their key constituents.

I want to look at it from the opposite side, asking How are customers doing when it comes to having conversations with their key companies?

More to the point, how can we equip customers with better tools for communicating with their suppliers — across all those suppliers’ CRM (Customer “Relationship” Management) systems? Especially when most of those systems are designed to deflect or prevent actual human-to-human contact.

For example, I would like a dashboard — or the technology and standards that would allow anybody to build a dashboard — by which I could manage my billing relationships with all my suppliers.

Right now my bookkeeper, my wife and I are together trying to figure out what the hell a bunch of Visa bill expenses are for. Visa bills tend to have a list of transactions, most of which have little or no useful information associated with them. Usually it’s just a phone number. Call that number and you get routed into the supplier’s deflection maze or to a machine where you leave message and nothing happens. Once in awhile you actually reach somebody. But even then the mystery sometimes only deepens.

Right now my bookkeeper is on the phone with Dish Network, which for some reason is charging us for two accounts, including one at a strange address where we’ve never lived. It’s very complicated. (Later… it was just solved, and we’ll get a check from them for having collected on the account that didn’t exist.)

I have other mysteries right now involving Sirius, 1&1, T-Mobile, SixApart, Verizon, Rhapsody and AT&T. All those companies have their own billing and CRM systems. In some cases (such as Rhapsody), I just want to cancel the service but don’t know how, since I lack any kind of paperwork (physical or virtual) on the “relationship”. In other cases I want to know exactly what I’m being charged for, since the charges are at variance with my understanding of what I should be paying (which in some cases is zero).

I think what we need is something like an API. Let’s call it an VRI: