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	<title>Doc Searls Weblog &#187; Social</title>
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		<title>Facebook&#8217;s shark-jump advertising moves</title>
		<link>http://blogs.law.harvard.edu/doc/2013/03/06/facebooks-shark-jump-advertising-moves/</link>
		<comments>http://blogs.law.harvard.edu/doc/2013/03/06/facebooks-shark-jump-advertising-moves/#comments</comments>
		<pubDate>Thu, 07 Mar 2013 01:37:42 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=6094</guid>
		<description><![CDATA[I just looked up facebook advertising on Google News, and got these results: More Facebook Ads Are Coming, Your Friends Will Finally Hit Delete Forbes-8 hours ago Now, Facebook is doing a pretty smart thing here rolling out the more prominent advertising along with an updated user experience, but will&#8230; Facebook&#8217;s New News Feed Is a Binder Full of Advertising The Atlantic Wire-4 hours [...]]]></description>
			<content:encoded><![CDATA[<p>I just <a href="https://www.google.com/search?hl=en&amp;gl=us&amp;tbm=nws&amp;q=facebook+advertising">looked up <em>facebook advertising</em> on Google News</a>, and got these results:</p>
<blockquote><p><strong><a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=newssearch&amp;cd=1&amp;ved=0CDQQqQIoADAA&amp;url=http%3A%2F%2Fwww.forbes.com%2Fsites%2Fmattmiller%2F2013%2F03%2F06%2Fmore-facebook-ads%2F&amp;ei=p8Y3Uc2oCKjy0wHpiIGICg&amp;usg=AFQjCNFozL3tEKsJFri8ifx97Au0tCpsfw&amp;sig2=gwMPJE_2OjqqZDvtN1kiiQ&amp;bvm=bv.43287494,d.dmQ&amp;cad=rjt" target="_blank">More <em>Facebook Ads</em> Are Coming, Your Friends Will Finally Hit Delete</a></strong><br />
Forbes-8 hours ago<br />
Now, <em>Facebook</em> is doing a pretty smart thing here rolling out the more prominent <em>advertising</em> along with an updated user experience, but will&#8230;</p>
<p><strong><a href="http://www.theatlanticwire.com/technology/2013/03/facebook-new-news-feed/62816/" target="_blank"><em>Facebook&#8217;s</em> New News Feed Is a Binder Full of <em>Advertising</em></a></strong><em> <a title="The Atlantic" href="http://en.wikipedia.org/wiki/The_Atlantic" rel="wikipedia" target="_blank">The Atlantic Wire</a></em>-4 hours ago</p>
<p><strong><a href="http://bits.blogs.nytimes.com/2013/03/03/disruptions-when-sharing-on-facebook-comes-at-a-cost/" target="_blank">Disruptions: As User Interaction on <em>Facebook</em> Drops, Sharing <em>&#8230;</em></a></strong><em> </em><a class="zem_slink" title="The New York Times" href="http://en.wikipedia.org/wiki/The_New_York_Times" rel="wikipedia" target="_blank">New York Times</a><span style="font-size: 13px;line-height: 19px"> (blog)-Mar 3, 2013</span></p>
<p><strong><a href="http://www.businessweek.com/articles/2013-03-05/facebook-isn-t-your-platform-dot-youre-facebooks-platform" target="_blank"><em>Facebook</em> Isn&#8217;t Your Platform. You&#8217;re <em>Facebook&#8217;s</em> Platform</a></strong><span style="font-size: 13px;line-height: 19px"> </span><span style="font-size: 13px;line-height: 19px">-Businessweek-Mar 5, 2013</span></p>
<p><strong><a href="http://www.usatoday.com/story/tech/2013/03/05/facebook-advertising-minyanville/1964487/" target="_blank"><em>Facebook&#8217;s advertising</em> strategy cannot win</a></strong><br />
<a title="USA Today" href="http://en.wikipedia.org/wiki/USA_Today" rel="wikipedia" target="_blank">USA TODAY</a>-Mar 5, 2013 <em>Facebook</em><span style="font-size: 13px;line-height: 19px"> presumably did not purposefully create a free</span><em>advertising</em><span style="font-size: 13px;line-height: 19px"> vehicle (that is, the standard posting function) that&#8217;s more effective than its </span><em>&#8230; </em></p>
<p><em></em><a href="https://www.google.com/news?ncl=dnMkEVOPNxSW-9MB1jyNaKjHe5KoM&amp;q=facebook+advertising&amp;lr=English&amp;hl=en">all 84 news sources »</a></p>
<p><strong><a href="http://gigaom.com/2013/03/05/facebook-paid-profile-personalization-patent/" target="_blank"><em>Facebook</em> may charge users to remove <em>ads</em>, patent application reveals</a> </strong><span style="font-size: 13px;line-height: 19px">GigaOM-by </span><a href="https://plus.google.com/104244636287470350450" target="_blank">Janko Roettgers</a><span style="font-size: 13px;line-height: 19px">-Mar 5, 2013 </span><em>Facebook</em><span style="font-size: 13px;line-height: 19px"> may offer users to get rid of </span><em>ads</em><span style="font-size: 13px;line-height: 19px">, highlight custom messages or even select the friends displayed on their personal profile in </span><em>&#8230;</em></p></blockquote>
<p>Mostly negative stuff.</p>
<p>But there are some plusses, down below the fold. For example, <a href="http://www.thestreet.com/story/11859240/1/facebook-advertising-works-and-couldnt-be-more-fair.html">Facebook advertising works, and couldn&#8217;t be more fair</a>, by <a href="http://www.thestreet.com/author/1257229/RoccoPendola/all.html">Rocco Pendola</a> in <a href="http://www.thestreet.com/">TheStreet</a>. His gist:</p>
<blockquote><p>Roughly five months into my job as <em>TheStreet&#8217;s</em> director of social media, I can tell you &#8212; firsthand &#8212; that Facebook advertising works incredibly well for a brand/multimedia organization such as <em>TheStreet</em>. In fact, I argue that if Facebook&#8217;s platform doesn&#8217;t work for you, you&#8217;re simply not doing it right.</p></blockquote>
<p>Well, good for them. Over here on the receiving end it isn&#8217;t so pretty. For example, here&#8217;s my latest ad pile at Facebook:</p>
<p><img class="aligncenter size-full wp-image-6097" src="http://blogs.law.harvard.edu/doc/files/2013/03/Screen-Shot-2013-03-06-at-4.26.03-PM.jpg" alt="" width="324" height="777" /></p>
<p>A few questions:</p>
<ol>
<li><span style="font-size: 13px;line-height: 19px">Where does Facebook get the idea that I want to cheat on my wife, to whom it knows I&#8217;ve been married for almost 23 years?</span></li>
<li><span style="font-size: 13px;line-height: 19px">Why would Facebook sell an ad to an advertiser that would rudely suggest that there is a chance in hell that I&#8217;d ever cheat on my wife?</span></li>
<li><span style="font-size: 13px;line-height: 19px">And why would anybody want to be told, over and over again, as the AARP ads always do, that they&#8217;re old?</span></li>
</ol>
<p>Maybe it&#8217;s because they&#8217;ll sell anything to anybody. Or maybe it&#8217;s that SeniorPeopleMeet and SeniorsMeet simply buy exposures across the entire &#8220;senior&#8221; demographic, regardless of what Facebook&#8217;s intelligence might say about individuals in that demographic. Clearly Facebook doesn&#8217;t mind, regardless of the reasons, which is worse than insulting: it&#8217;s stupid and wrong.</p>
<p>It&#8217;s hard to imagine a company that has more &#8220;big data&#8221; about its users than Facebook does, or better means for delivering truly relevant ads to individuals. And yet Facebook&#8217;s advertising is mostly ignored, unwelcome or worse. Yes, its advertising program has made Facebook financially successful. But that success masks other failures, such as the very high percentage of misses, many of which have negative results. I see no reason to believe that these failings won&#8217;t also be leveraged into the company&#8217;s new advertising ventures, covered in the news above.</p>
<p>I&#8217;ve been told by adtech professionals that a funny thing about their business is that Google and Facebook are terribly jealous of each other: Google is jealous of Facebook because Facebook can get especially personal with its users, while Facebook is jealous of Google because Google can advertise all over the Web. And yet both are missing real human relationships with their users, because the users are not customers. They are the products being sold to the companies&#8217; real customers, which are advertisers.</p>
<p>What&#8217;s keeping Facebook from offering paid services to individuals — or Google from offering more than the few they do? Here&#8217;s one reason I got from a Google executive: it costs too much money to serve individual human customers. This isn&#8217;t verbatim, but it&#8217;s close<span style="font-size: 13px;line-height: 19px">: </span><em>If our users were actually customers, we would have to support them with human beings, and we don&#8217;t want to make less than $1 million per employee</em> (Yes, that was the number they gave.) And yet, all advertising-supported businesses could benefit a great deal by having at least <em>some</em> of their users become subscribers.</p>
<p>Start with the money. How much would Facebook make if the company offered a subscription service that came with both no advertising and better privacy protections? Depends on the subscription price, of course, multiplied by the number of people who go for the deal. Maybe one of ya&#8217;ll can give us some run-ups in the comments below.</p>
<p>Then look at to the signaling issue. Real customers can send much better signals to Facebook than mere &#8220;users&#8221; can. They can offer real feedback, and good ideas for improving services — the kind of stuff you get when you have a real relationship, rather than a vast data milking operation. For example, a company with human customers can hear, personally, how they&#8217;re screwing up, from people who care enough to pay for services.</p>
<p>I&#8217;ve dealt with a lot of highly successful companies, and they all risk the same problem: getting high from smoking their own exhaust, and thinking their shit doesn&#8217;t stink. Facebook is there right now. And they are making the same mistake that AOL, Compuserve, Prodigy, MySpace and countless other online services did when they were high and thought their shit didn&#8217;t stink. They assumed that occupants of their private habitats love being there, and wouldn&#8217;t leave. In fact many inhabitants of Facebook only tolerate it, or are there because it&#8217;s what works for now, or because lots of their friends and relatives are there. But they <em>can</em> leave, and so can their friends and relatives, as soon as attractive other choices appear. Which is inevitable.</p>
<p>Everybody has limits. Facebook is hell-bent on testing them, apparently.</p>
<p><a href="http://www.businessinsider.com/its-official-teens-are-bored-of-facebook-2013-3">Bonus link</a>.</p>
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		<title>Following Nemo</title>
		<link>http://blogs.law.harvard.edu/doc/2013/02/09/following-nemo/</link>
		<comments>http://blogs.law.harvard.edu/doc/2013/02/09/following-nemo/#comments</comments>
		<pubDate>Sat, 09 Feb 2013 09:41:39 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
				<category><![CDATA[Broadcasting]]></category>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=6040</guid>
		<description><![CDATA[6:42am — Flights are starting to land at JFK, I see by Flightaware. Not yet at LGA, EWR or the New England airports. More links: Airport delays Flight cancellations It&#8217;s getting light out, and the snow has stopped. 6:10am — Dig: New York snowplow maps Live New York snowplow map Instructions for the snowplow map, [...]]]></description>
			<content:encoded><![CDATA[<p>6:42am — Flights are starting to land at JFK, I <a href="http://flightaware.com/live/airport/KJFK">see by Flightaware</a>. Not yet at LGA, EWR or the New England airports. More links:</p>
<ul>
<li><a href="http://flightaware.com/live/airport/delays">Airport delays</a></li>
<li><a href="http://flightaware.com/live/cancelled">Flight cancellations</a></li>
</ul>
<p>It&#8217;s getting light out, and the snow has stopped.</p>
<p>6:10am — Dig:</p>
<ul>
<li><a href="http://www.nyc.gov/html/dsny/html/snow_plans_mapping/snowplans.shtml">New York snowplow maps</a></li>
<li><a href="http://maps.nyc.gov/doitt/nycitymap/template?searchType=AddressSearch&amp;applicationName=SNOW&amp;featureTypes=PLOWED&amp;addressNumber=650+&amp;street=W+235th+St&amp;borough=BRONX">Live New York snowplow map</a></li>
<li><a href="http://maps.nyc.gov/doitt/webmap-conf/docs/PlowNYC_UserGuide2.pdf">Instructions for the snowplow map, which could be easier to use (.pdf)</a></li>
</ul>
<p>5:58am — Fittingly (given the local coverage concentration below), Maine appears to be hardest hit, though farthest from news outside the area. CNN and The Weather Channel are all about Boston, Providence, Hartford and New York.</p>
<p>5:30am — Looking for live local coverage from TV stations. Here&#8217;s what I&#8217;ve found so far:</p>
<ul>
<li><a href="http://www.wfsb.com/category/216668/wfsb-eyewitness-news-livestream-1">WFSB/3 Hartford live streaming</a></li>
<li><a href="http://abclocal.go.com/wabc/livenow?id=7241659">WABC/7 New York live streaming</a> (also on hand-held apps)</li>
<li><a href="http://www.wgme.com/news/features/live/">WGME/13 Portland live stream</a></li>
<li><a href="http://www.wmtw.com/weather/Watch-Live-Special-Blizzard-2013-Coverage/-/8793538/18479072/-/n0j1alz/-/index.html">WMTW/8 Portland live stream</a></li>
<li><a href="http://www.wcsh6.com/video/akamai/News_Center.aspx?odyssey=tab|topnews|bc|large">WCHS/6 WLBZ/2 Portland/Bangor live stream</a></li>
</ul>
<p>That&#8217;s it. One in New York, one in Hartford, none in Boston and three in Portland. Maine wins! Corrections, of course, are welcome.</p>
<p>Also: the <a href="http://nytimes.com">NYTimes</a> and the <a href="http://wsj.com">Wall Street Journal</a> have both dropped their paywalls for storm coverage. The <a href="http://boston.com">Boston Globe</a>&#8216;s is still up.</p>
<p><a href="http://blogs.law.harvard.edu/doc/files/2013/02/0326am.jpg"><img class="aligncenter size-full wp-image-6043" src="http://blogs.law.harvard.edu/doc/files/2013/02/0326am.jpg" alt="" width="90%" height="image" /></a></p>
<p>03:30am — This is as quiet as New York gets. No traffic flowing. No horns blowing. No jets on approach to anywhere, or taking off. From our encampment in &#8220;upstate&#8221; Manhattan, there is just the sound of <a href="http://maps.nyc.gov/doitt/nycitymap/template?searchType=AddressSearch&amp;applicationName=SNOW&amp;featureTypes=PLOWED&amp;addressNumber=650+&amp;street=W+235th+St&amp;borough=BRONX">snowplows</a> scraping Broadway clean.</p>
<p><a href="http://Weather.com">The Weather Channel (aka Weather.com, aka TWC on my Dish Network channel list</a>, aka <a href="https://twitter.com/weatherchannel">@WeatherChannel</a>), calls the storm <a href="https://twitter.com/search?q=%23Nemo">#Nemo</a>, as they <a href="http://www.weather.com/news/why-we-name-winter-storms-20121001">said they would</a> last Fall. The <a href="http://www.weather.gov">National Weather Service, aka Weather.gov</a>, <a href="http://www.slate.com/blogs/the_slatest/2013/02/08/nemo_national_weather_service_is_winning_the_fight_against_the_weather_channel.html">isn&#8217;t playing along</a>. <a href="http://www.accuweather.com/en/weather-news/twc-winter-storm-naming-will-m/83668">Neither is AccuWeather</a>.</p>
<p>They should. I&#8217;m sure the success of the <a href="https://www.google.com/search?client=safari&amp;rls=en&amp;q=nemo+storm&amp;ie=UTF-8&amp;oe=UTF-8">Nemo</a> nickname has their sphincters in a knot, but they should loosen up. This isn&#8217;t just another nor&#8217;easter. For parts of Connecticut and Massachusetts, it might be the <a href="http://www.bostonglobe.com/metro/2013/02/09/storms-carried-two-branches-jet-stream-converge-spark-nor-easter/HdAIc1Wg5N92PDVqGqILqK/story.html">biggest storm</a> since the <a href="http://en.wikipedia.org/wiki/Last_glacial_period">last glaciation</a>, <a href="http://en.wikipedia.org/wiki/Wisconsinan_glaciation">named after Wisconsin</a>. (Probably not, but still.) Earthquakes get named after epicenters. And hey, we live in networked times. These days the vernacular wins, fast. Best to get ahead of that curve.</p>
<p>Here&#8217;s a view of aviation, as of 3:00am this morning:</p>
<p><a href="http://flightaware.com"><img class="aligncenter size-full wp-image-6044" src="http://blogs.law.harvard.edu/doc/files/2013/02/Screen-Shot-2013-02-09-at-4.32.20-AM.jpg" alt="" width="95%" height="image" /></a></p>
<p>Normally thin anyway at this hour, it&#8217;s absent in the Northeast entirely. The nearest named flight is a United one inbound to Dulles (UAL981). An un-named plane is passing over Philadelphia, and another over Binghamton. That&#8217;s it. (The green color is not for rain, by the way. It&#8217;s precipitation density. That&#8217;s snow there.)</p>
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		<title>A crowd for personal clouds</title>
		<link>http://blogs.law.harvard.edu/doc/2013/01/28/a-crowd-for-personal-clouds/</link>
		<comments>http://blogs.law.harvard.edu/doc/2013/01/28/a-crowd-for-personal-clouds/#comments</comments>
		<pubDate>Tue, 29 Jan 2013 03:57:18 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
				<category><![CDATA[Internet]]></category>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=6002</guid>
		<description><![CDATA[Tomorrow evening, Tuesday, will be a meetup I wish I could attend in San Francisco. The subject is personal clouds. We&#8217;re not talking about storage here, though that&#8217;s part of it, just like storage is part of your PC or your phone. We&#8217;re talking about your own personal space, which you control, on the Net, [...]]]></description>
			<content:encoded><![CDATA[<p>Tomorrow evening, Tuesday, will be <a href="http://personalcloud1.eventbrite.com">a meetup I wish I could attend in San Francisco. The subject is personal clouds.</a></p>
<p>We&#8217;re not talking about storage here, though that&#8217;s part of it, just like storage is part of your PC or your phone. We&#8217;re talking about your own personal space, which you control, on the Net, and not just on your devices. We&#8217;re talking about your own personal operating system: the platform for your enterprise of one. We&#8217;re talking about the place where you stand as you manage not just your own data, but your relationships with other people, various services, the Internet of Things, and your contacts—meaning your <em>real</em> social network (the one you define, your own way). It might be self-hosted, or physically elsewhere on the Net; doesn&#8217;t matter, long as it&#8217;s yours alone, and secure. That is, not contained in somebody else&#8217;s service. (Though you can engage one for that, if you like. On your terms.)</p>
<p>Personal clouds are a new concept, but central to what I (and many others) have been working on for years with <a href="http://projectvrm.org">ProjectVRM</a> and related efforts. (Some of those will be there too.) It&#8217;s where personal computing, personal networking, personal storage and personal autonomy and control all meet — or should, once the tech gets built out.</p>
<p>It&#8217;s early in the history of wherever this thing is going to go, which is why going to this thing is a good idea.</p>
<p><a href="http://personalcloud1.eventbrite.com">Register here</a>.</p>
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		<title>Maybe we&#8217;re the only hope for Apple maps</title>
		<link>http://blogs.law.harvard.edu/doc/2012/11/19/maybe-were-the-only-hope-for-apple-maps/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/11/19/maybe-were-the-only-hope-for-apple-maps/#comments</comments>
		<pubDate>Mon, 19 Nov 2012 04:41:16 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=5683</guid>
		<description><![CDATA[Take a look at these screenshots of maps on my iPhone 4, running iOS 6: On the left,&#160;maps.google.com, made mobile. On the right, Apple&#8217;s new Maps app, which comes with iOS 6. The location in both cases is Harvard Square, not far from where I am right now. Note how the Apple app not only [...]]]></description>
			<content:encoded><![CDATA[<p>Take a look at these screenshots of maps on my iPhone 4, running iOS 6:</p>
<p><img class="aligncenter size-full wp-image-5684" src="http://blogs.law.harvard.edu/doc/files/2012/11/2maps.jpg" alt="maps" width="90%" height="image" /></p>
<p>On the left,&nbsp;<a href="http://maps.google.com" title="http://maps.google. " target="_blank">maps.google.com</a>, made mobile. On the right, Apple&#8217;s new Maps app, which comes with iOS 6. The location in both cases is Harvard Square, not far from where I am right now.</p>
<p>Note how the Apple app not only lacks the Harvard Square T stop (essential information for any map of this type), but traffic information as well. (Not to mention a bunch of other stuff, such as landmarks and street names. (Neither is perfect at the last two, but Google is way better.)</p>
<p>This is beyond inexcusable, especially now that it&#8217;s going on two months since <a href="http://www.apple.com/letter-from-tim-cook-on-maps/">Tim Cook apologized</a> for Apple&#8217;s Maps fail and promised improvements. How hard can it be, just to add essential subway info? Very, apparently.</p>
<p>I go a bit deeper in <a href="http://threads2.scripting.com/2012/november/mapsapplecom#docSearls">this response</a> to <a href="http://threads2.scripting.com/2012/november/mapsapplecom">this post</a> by <a href="http://scripting.com">Dave</a> a few hours ago. To sum it up, I think only two things will save Apple&#8217;s bacon with maps. One is that Nokia/Navteq, Google and others provide maps on iOS that are better than Apple&#8217;s, saving Apple the trouble of doing it all. The other is crowd-sourcing the required data, simply because Apple by itself can&#8217;t replicate the effort both Google and Nokia/Navteq have put into what they&#8217;ve already got. But with the rest of us, Apple can actually do better. It&#8217;ll take a sex change for them to un-close their approach to mapping. But they&#8217;ll leapfrog the competition in the process, and win loyalty as well.</p>
<p>[Later...] Here is a screenshot that helps enlarge some points I make below in response to <a href="http://blogs.law.harvard.edu/doc/2012/11/19/maybe-were-the-only-hope-for-apple-maps/comment-page-1/#comment-308635">Droidkin&#8217;s comment</a>:</p>
<p><img class="aligncenter size-full wp-image-5691" src="http://blogs.law.harvard.edu/doc/files/2012/11/apple-credits-feedback.jpg" alt="apple credits and feeback" width="50%" height="image" /></p>
<p>Note how dim, dark and hidden the small print is here. &#8220;Data from TomTom, others&#8221; goes to <a href="http://gspa21.ls.apple.com/html/attribution.html">this list of credits</a>. Also &#8220;Report a Problem&#8221; is simplex, not duplex, far as I know. You can tell them something but it&#8217;s like dropping a pebble into the ocean. Who knows what happens to it?</p>
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		<title>After Bitly&#8217;s fail</title>
		<link>http://blogs.law.harvard.edu/doc/2012/05/30/after-bitlys-fail/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/05/30/after-bitlys-fail/#comments</comments>
		<pubDate>Wed, 30 May 2012 12:46:55 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=5119</guid>
		<description><![CDATA[[This post was read by Bitly folks, who reached out appreciatively. The thread continues with a follow-up post here.] Last night huge thunderstorms moved across New Hampshire, and later across Boston. There was even a tornado watch (the red outline north of Keene, in the radar image on the left, from the NOAA.) So I [...]]]></description>
			<content:encoded><![CDATA[<p>[This post was read by Bitly folks, who reached out appreciatively. The thread continues with a follow-up post <a href="http://blogs.law.harvard.edu/doc/2012/06/02/writing-with-bitly/">here</a>.]</p>
<p>Last night huge thunderstorms moved across New Hampshire, and later across Boston. <a href="http://radar.weather.gov/radar.php?rid=gyx&amp;product=N0R&amp;overlay=11101111&amp;loop=no"><img class="alignleft size-full wp-image-5120" src="http://blogs.law.harvard.edu/doc/files/2012/05/Screen-Shot-2012-05-29-at-4.02.23-PM.jpg" alt="NOAA radar" width="35%" height="image" hspace="9" vspace="8" /></a>There was even a tornado watch (the red outline north of Keene, in the radar image on the left, from the NOAA.) So I thought I&#8217;d tweet that.</p>
<p>It has been my practice for quite a while, when tweeting, to use the Bit.ly extension in my Chrome browser.</p>
<p>But then came a surprise. The little Bitly image had changed, and the pop-down word balloon, rather than giving me the shortlink I had expected, told me that Bit.ly was improving. I thought, &#8220;Oooh, shit.&#8221; Because there was nothing wrong with the old Bit.ly. It was simple and straightforward. You could either copy the shortlink from a window, or know it was on your clipboard after you clicked on the &#8220;copy&#8221; button, and it said &#8220;copied.&#8221;</p>
<p>The new and improved Bitly looks like this:</p>
<p><img class="aligncenter size-full wp-image-5121" src="http://blogs.law.harvard.edu/doc/files/2012/05/bitly-screenshot.jpg" alt="" width="339" height="198" /></p>
<p>WTF? Ya gotta <em>work</em> to get this many things wrong. My personal list, from the top:</p>
<ol>
<li>I don&#8217;t know what a bitmark is and I don&#8217;t want to know. I want a shortlink.</li>
<li>My Twitter handle is there, with my face. Why?</li>
<li>Does the blue &#8220;x&#8221; close the whole thing or just my twitter handle?</li>
<li>Why is it telling me the URL I want shortened? I see that one already. I want the short bit.ly URL.</li>
<li>Why is it telling me the title of the page? I know that too.</li>
<li>Why would I add a note? And to what? Is this a kind of Delicious move? I hardly ever used Delicious because it was too complicated. Now this is too.</li>
<li>Why &#8220;Public?&#8221;</li>
<li>What&#8217;s the &#8220;bundle&#8221; I would add this to?</li>
<li>&#8220;CANCEL&#8221; what? Is something already in progress I don&#8217;t know about? (In this brief but intense Age of Facebook, when sites and services — <a href="http://isharedwhat.com/">e.g. Facebook Connect</a> — silently provide means for advertisers and third parties to follow your scent like a cloud of flies, that&#8217;s a good bet.)</li>
<li>What is Save+ for? To what? Why?</li>
<li>What is &#8220;Save and share&#8230;&#8221; and what&#8217;s the difference between that and save? Why would I want a shortlink if not to share it on something that requires it, like Twitter?</li>
<li>What are the symbols next to &#8220;Public&#8221; and &#8220;Save and share&#8230;&#8221;?</li>
<li>And if, as I suspect, the only way I can get to the shortlink is to hit &#8220;Save and share&#8230;&#8221;, why make me go through that extra click — or, for that matter, ford the raging river of kruft above it to get there?</li>
</ol>
<p>That was as far as I got before I had to go out to an event in the evening; and when I came back the storm (or something) had knocked my ISP&#8217;s Net connection off. So this morning, naturally (given all the above), there&#8217;s a tsunami of un-likes at <a href="https://twitter.com/#!/search/bitly">https://twitter.com/#!/search/bitly</a>, as well as out in the long-form blogosphere.</p>
<p>In <a href="http://www.mediabistro.com/alltwitter/new-bitly_b23266">URL Shortener Bitly Announces Big Update (Unfortunately, It Sucks, And Everybody Hates It)</a>, Shea Bennett of All Twitter at MediaBistro writes,</p>
<blockquote><p>Yesterday, URL shortener of choice Bitly, which has generated more than 25 billion shortened links since inception, <a href="http://blog.bitly.com/post/23998132587/welcome-to-the-new-bitly">announced a change to their platform</a>. A big change. New Bitly, they’re calling it.</p>
<p>Great. There’s only one small problem: everybody, and I mean everybody*, hates it.</p>
<p>Why? Because it’s taken what was a really useful and fast service into something that is bloated with unnecessary add-ons and buzzword crap, and made a one-click share into something that now takes at least three clicks, and is really, really confusing.</p>
<p>In the good old days, which we’ll refer to from now on as BNB (Before New Bitly), shortening links on Bitly was a breeze. A pleasure. It was fast, responsive and if you used an extension you could crunch down the URL of any webpage in a matter of seconds. If you had a Bitly account, you could then share that shortened link straight to Twitter via Bitly using the title of your choice.</p>
<p>So simple. So effective. So perfect.</p></blockquote>
<p>And so gone.</p>
<p>The Bitly announcement is long: too long for a URL-shortening company. But this excerpt compresses the meat of it:</p>
<blockquote><p>So what’s new? Now you can…</p>
<ul>
<li>Easily save, share and discover links — they’re called bitmarks, like bookmarks.</li>
<li>Instantly search your saved bitmarks.</li>
<li>Curate groups of bitmarks into bundles and collaborate on bundles with friends.</li>
<li>Make any bitmark or bundle private or public.</li>
<li>See what friends are sharing across multiple social networks, all in one place.</li>
<li>Save and share links from anywhere with our new bitmarklet, Chrome extension and iPhone app.</li>
</ul>
<p>It doesn’t stop here. We have big plans for bitly, and we want to build this neighborhood with our community. So get in there, start bitmarking and please tell us what you think!</p></blockquote>
<p>So they want to be Delicious. And they want to play the social game. Or, <a href="http://mashable.com/2012/05/29/bit-ly-design/">as Samantha Murphy in Mashable puts it</a>,</p>
<blockquote><p>Bit.ly — which has more than 25 billion links saved since 2008 and gets about 300 million link-clicks each day — launched a redesign to not only expand its presence but give users more curation power. Among the most notable of the new tools is a profile page and what the company is calling “bitmarks,” which are similar to bookmarks.</p></blockquote>
<p>I just checked <a href="http://scripting.com">Dave Winer</a>, who, as I expected, <a href="http://scripting.com/stories/2012/05/30/aLittleFreeAdviceForBitly.html">weighs in with some words from the wise</a>:</p>
<blockquote><p>Based on what I see in their new product release it looks like they&#8217;re taking a step toward competing with Twitter. But they didn&#8217;t do it in an easy to use way. And the new product is not well user-tested. It looks like they barely used it themselves before turning it on for all the users. Oy. Not a good way to pivot.</p>
<p>Here&#8217;s some free advice, what I would do if I were them.</p>
<ol>
<li> Immediately restore the old interface, exactly as it was before the transition.</li>
<li>Concurrently, issue a roadmap that goes as follows, so everyone knows where this thing is going.</li>
<li>Take a few weeks to incorporate the huge amount of feedback they&#8217;ve gotten and streamline the new UI.</li>
<li>Instead of launching it at&nbsp;<a href="http://bitly.com" title="http://bitly. " target="_blank">bitly.com</a>, launch it at&nbsp;<a href="http://newbetaworksserver.com" title="http://newbetaworksserver. " target="_blank">newbetaworksserver.com</a>&#8230;</li>
</ol>
</blockquote>
<p>The list goes on, and it&#8217;s exactly what they should do. At the very least, they should take Step #1. It&#8217;s the only way to restore faith with users.</p>
<p>Meanwhile, three additional points.</p>
<p>First is that URL shortening has always been a fail in respect to <a href="http://en.wikipedia.org/wiki/Domain_Name_System">DNS — the Domain Name System</a>, which was invented for ARPANET in 1982, and has matured as into hardened infrastructure over the decades since. (It&#8217;s essentially NEA: Nobody owns it, Everybody can use it, and Anybody can improve it.) On the other hand, URL shortening, as we know it so far, puts resolving the shortened URL in private hands, and those hands can (and will) change. That&#8217;s exactly what we&#8217;re seeing here with Bitly, and what we tend to see with all private infrastructures that serves public purposes.</p>
<p>Second is that Bitly, like Facebook, Twitter, Google and other advertising-supported businesses with millions (or billions) of users that pay nothing to those companies for the services performed, has a problem that has been familiar to commercial broadcasting since it was born in the 1920s: <em>its consumers and its customers are different populations</em>, and they are financially accountable only to the customers. Not to the consumers. In Bitly&#8217;s case <a href="http://www.bitlyenterprise.com/">its customers, so far, are enterprises</a> that pay to have customized, or branded, short URLs. Could they make their consumers into customers as well, with a freemium model? Possible. I&#8217;d recommend it, because it would make the company financially accountable to those users.</p>
<p>Third is that people want their own curation power. The Cloud is a good and necessary form of utility infrastructure. But it&#8217;s a vulnerable place to have one&#8217;s own digital goods. True, everything, even the physical world, is ephemeral in the long run. But digital ephemera can be wiped out in an instant. We should have at least some sense of control over &#8220;what&#8217;s mine.&#8221; Bitly shortlinks are not really &#8220;mine&#8221; to begin with. As Yahoo showed with Delicious, commercially curated links are especially vulnerable. And, after this last move, Bitly has given us no new reason to trust them. And many new reasons not to.</p>
<p>So, will I use the new Bitly? Let&#8217;s look at what comes up when I hit the &#8220;Save and share&#8230;&#8221; button for Dave&#8217;s piece:</p>
<p><img class="aligncenter size-full wp-image-5128" src="http://blogs.law.harvard.edu/doc/files/2012/05/bitly-screenshot2.jpg" alt="" width="346" height="332" /></p>
<p>This is no less f&#8217;d than the other one. Let&#8217;s run it down.</p>
<ol>
<li>Okay, I&#8217;ve done the Delicious thing, I guess, if this is saved somewhere. Curation achieved, maybe. Guess I have to go&nbsp;<a href="http://Bitly.com" title="http://Bitly. " target="_blank">Bitly.com</a> to see. I&#8217;ll do that later.</li>
<li>At first I thought the saved link (or whatever) might be under my @ handle on the upper right, but that just brings up a &#8220;sign out&#8221; option.</li>
<li>I have no intention of connecting to Facebook.</li>
<li>When I click on the blue bar with the checkmark in it, changes happen in the window, but I&#8217;m not sure what they are, other than getting un-checked.</li>
<li>I have no intention of emailing it to anybody in this case. And actually, when I email a link, I tend to avoid shortlinks, because they obscure the source. And I&#8217;m also not dealing with a 140-character space limit. (Hmm&#8230; while we&#8217;re on short spaces subject, why not offer texting through SMS?)</li>
<li>Did something get tweeted when I hit the blue bar? I dunno. Checked with Twitter. Nothing there, so guess not.</li>
<li>I see &#8220;Shortlink will be appended to tweet,&#8221; but does that mean I tweet something if I put it in the box? Guess so, but not sure.</li>
<li>I see the &#8220;Copy&#8221; next to the almost-illegible shortlink in the blue button. Okay, guess that&#8217;s what I should use. But I don&#8217;t yet because I want to understand the whole thing first.</li>
<li>What does &#8220;NEVERMIND. DON&#8217;T SHARE&#8221; mean, except as a rebuke? Translated from the passive-aggressive, it says, &#8220;You don&#8217;t want to play this game? Okay, then fuck off.&#8221;</li>
<li>The symbol in the orange &#8220;Share to&#8221; is barely recognizable as Twitter&#8217;s. I think. Not sure. I just clicked on it, and something came up briefly then went away.</li>
</ol>
<p>When I clicked on it again, I got this:</p>
<p><img class="aligncenter size-full wp-image-5129" src="http://blogs.law.harvard.edu/doc/files/2012/05/bitly3.jpg" alt="" width="360" height="178" /></p>
<p>I don&#8217;t want to try again, because I&#8217;m not sure it failed. So I check Twitter, and see this:</p>
<p><img class="aligncenter size-full wp-image-5130" src="http://blogs.law.harvard.edu/doc/files/2012/05/bitly4.jpg" alt="" width="236" height="77" /></p>
<p>Damn! I didn&#8217;t want that!</p>
<p>This tweet has no context other than me and Bitly. Worse, it looks like a spam. Or like I&#8217;d been phished or hijacked in some way. At no time in the history of my blogging or tweeting have I ever uttered a single URL, let alone a shortened one. Or, if I did, I&#8217;m sure the context was clear.</p>
<p>This isn&#8217;t even a &#8220;copy.&#8221; It should say &#8220;tweet,&#8221; if it were to have any meaning at all. I guess I should have written something in the box above. But would that have worked? I dunno.</p>
<p>So I just went through the routine again, this time hitting the blue button that says COPY in orange. I did that for Dave&#8217;s post, and this one after I published it, and the result is this normal-form tweet: https://twitter.com/dsearls/status/207856808012951553</p>
<p>It is also now clear to me that the box is for writing a tweet to which the shortlink will be appended. But usually I don&#8217;t like to append links, but to work them into the text of the tweet.</p>
<p>Bottom lines:</p>
<ol>
<li>As <a href="http://www.theatlanticwire.com/authors/rebecca-greenfield/">Rebecca Greenfield</a> says in <a href="http://www.theatlanticwire.com/">The Atlantic Wire</a>, <a href="http://www.theatlanticwire.com/technology/2012/05/bitly-isnt-link-shortener-anymore/52917/">Bit.ly Isn&#8217;t Really a Link Shortener Any More</a>. Too bad.</li>
<li>It still works, but the new routine now takes three clicks rather than two, and is far more complicated. The curation does work,, for now. When I go to&nbsp;<a href="http://Bitly.com" title="http://Bitly. " target="_blank">Bitly.com</a>, below &#8220;Welcome to the new bitly,&#8221; I see &#8220;1–10 OF 900 BITMARKS.&#8221; I can also search them. That&#8217;s cool. But I&#8217;d rather have something in my own <a href="http://www.windley.com/archives/2012/04/personal_clouds_as_general_purpose_computers.shtml">personal cloud</a>. And I&#8217;d pay Bitly, or anybody who values my independence, for helping me build that.</li>
</ol>
<p>Mark these words:<strong> The next trend is toward independence for individuals</strong>, whether they be users or customers. Yet another new dependency is not what anybody wants. Dependencies like Bitly&#8217;s new one are a problem, not a solution. Bitly, Facebook, Google and Twitter making their APIs work together does not solve the dependency problem, any more than federations among plantations makes slaves free.</p>
<p>The end-to-end nature of the Net promised independence in the first place. When client-server became <a href="http://blogs.law.harvard.edu/vrm/2012/02/21/stop-making-cows-stop-being-calves/">calf-cow</a> in 1995, we sold out that promise, and we&#8217;ve been selling it out, more and more, ever since.</p>
<p>Now we need to take it back. Hats off to Bitly for making that abundantly clear.</p>
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		<title>Won and done</title>
		<link>http://blogs.law.harvard.edu/doc/2012/05/16/won-and-done/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/05/16/won-and-done/#comments</comments>
		<pubDate>Wed, 16 May 2012 20:50:22 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=5037</guid>
		<description><![CDATA[Okay, my foursquare experiment is over. I won, briefly&#8230; &#8230; and, about 24 hours later (the second screenshot) I was back in the pack somewhere. So now I&#8217;m done playing the leaderboard game. I&#8217;d like to say it was fun, and maybe it was, in the same way a hamster in a cage has fun running [...]]]></description>
			<content:encoded><![CDATA[<p>Okay, my <a href="http://foursquare.com">foursquare</a> experiment is over. I won, briefly&#8230;</p>
<p><img class="aligncenter size-full wp-image-5043" src="http://blogs.law.harvard.edu/doc/files/2012/05/foursquare1.jpg" alt="4sq" width="85%" height="image" />&#8230; and, about 24 hours later (the second screenshot) I was back in the pack somewhere.</p>
<p>So now I&#8217;m done playing the leaderboard game. I&#8217;d like to say it was fun, and maybe it was, in the same way a hamster in a cage has fun running in its wheel. (Hey, there&#8217;s a little hamster in all of us. Ever tried to &#8220;win&#8221; in traffic? Same game.)</p>
<p>The experiment was to see what it would take to reach #1 on the leaderboard, if only for a minute. The answer was a lot of work. For each check-in I needed to:</p>
<ol>
<li>Wake up the phone</li>
<li>Find foursquare (for me it&#8217;s not on the front page of apps)</li>
<li>Tap the app</li>
<li>Dismiss the &#8220;Rate foursquare&#8221; pop-over window</li>
<li>Tap on the green &#8220;Check In&#8221; button</li>
<li>Wait (sometimes for many seconds) while it loads its list of best guesses and actual locations</li>
<li>Click on the location on the list (or type it in, if it&#8217;s not there)</li>
<li>Click on the green &#8220;Check In Here&#8221; button</li>
<li>Take a picture and/or write something in the &#8220;What are you up to?&#8221; window</li>
<li>Click on the green &#8220;Check In&#8221; button, again.</li>
</ol>
<p>And to do that a lot. For example, at Harvard Square a few days ago, I checked in at the Harvard Coop, Radio Shack, Peets Coffee, the Cemetery, Cambridge Common and the Square itself. For just those six places we&#8217;re talking about 60 pokes on the phone. (Okay, some of the time I start at #5. But it&#8217;s still a lot of pokes.)</p>
<p>To make sure I had the poke count right, I just did it again, here at the <a href="http://cyber.law.harvard.edu">Berkman Center</a>. Now my phone says, &#8220;Okay. We&#8217;ve got you @ Berkman Center for Internet &amp; Society. You&#8217;ve been here 45 times.&#8221;</p>
<p>Actually, I&#8217;ve been here hundreds of times. I only <em>checked in</em> forty-five of those times. The difference matters. What foursquare says in that statement is, <em>If you haven&#8217;t checked in on foursquare, you haven&#8217;t really been there</em>. Which is delusional. But then, delusion is part of the game. Being mayor of the 77 bus (which I have been, a number of times) confers no real-world advantages to me at all. I even showed a driver once that I was mayor of the bus. She looked at my phone, then at me, like I was a nut case. (And, from her perspective, I surely was.) Being the mayor of some food joint might win you a discount or a freebie if the establishment is so inclined. But in most cases the establishment knows squat about foursquare. Or, if it does know something, squat might be what it does.</p>
<p>That was my surreal experience after <a href="http://www.flickr.com/photos/docsearls/7210168988/in/set-72157629757476646/">checking in</a> at a Brookstone at Logan Airport last October. I coudn&#8217;t miss the large placard there&#8230;</p>
<p><a href="http://www.flickr.com/photos/docsearls/7210168880/in/set-72157629757476646/"><img class="aligncenter size-full wp-image-5048" src="http://blogs.law.harvard.edu/doc/files/2012/05/brookstone_placard.jpg" alt="" width="50%" height="image" /></a></p>
<p>&#8230; and asked the kid at the cash register what the &#8220;special&#8221; would be. He replied, &#8221;Oh, that&#8217;s just a promotion.&#8221; At the other end of the flight, while transferring between concourses in Dallas-Fort Worth, I saw this ad on the tram:</p>
<p><a href="http://www.flickr.com/photos/docsearls/7210168706/in/set-72157629757476646/"><img class="aligncenter size-full wp-image-5049" src="http://blogs.law.harvard.edu/doc/files/2012/05/dfw-4square-ad.jpg" alt="" width="50%" height="image" /></a></p>
<p>On my way to the next plane I checked into as many places as I could, and found no &#8220;great deals.&#8221; (<a href="http://www.flickr.com/photos/docsearls/sets/72157629757476646/">Here is my whole mini-saga of foursquare screenshots</a>.)</p>
<p>But, credit where due. An American Express promo that I ran across a number of times at SXSW in Austin earlier this year provided $10 off purchases every place it ran, which was more than a few. (Screenshots <a href="http://www.flickr.com/photos/docsearls/7210167686/in/set-72157629757476646/">start here</a>.) We also recently got a free upgrade from Fox, the car rental company, by checking in with foursquare. And I agree with Jon Mitchell of RWW, in <a href="http://www.readwriteweb.com/archives/what-is-the-point-of-foursquare.php">What Is the Point of&#8230; Foursquare?</a>, that the service has one big plus:</p>
<blockquote><p>Isn&#8217;t Foursquare just for spamming Twitter and Facebook with what Geoloqi&#8217;s Amber Case calls <a href="http://www.readwriteweb.com/archives/pronouncing_the_death_of_the_check-in.php">&#8220;geoloquacious&#8221;</a> noise about your trip to the grocery store? It can be, and for too many users, it is.</p>
<p>But turn all that off. Forget the annoying badges and mayorships, too. There&#8217;s one useful thing at which Foursquare is very, very good: <strong>recommendations.</strong></p></blockquote>
<p>So I&#8217;ll keep it going for that, and for notifying friends on foursquare that I&#8217;m in town, and am interested in getting together. (This has worked exactly once, by the way, with the ever-alert Steve Gillmor.)</p>
<p>But still, you might ask, why have I bothered all this time?</p>
<p>Well, I started using foursquare because I like new stuff and I&#8217;ve always been fascinated by the <a href="http://quantifiedself.com/">Quantified Self</a> (QS) thing, especially around <a href="http://quantifiedself.com/self-tracking/">self-tracking</a>, which I thought might also have a <a href="http://projectvrm.org">VRM</a> benefits, somewhere down the line. I&#8217;m also a born geographer with a near absolute sense of where I am. Even when I&#8217;m <a href="http://www.flickr.com/search/?w=52614599@N00&amp;q=windowseat">flying in the stratosphere</a>, I like to know where I am and where I&#8217;ve been, especially if <a href="http://www.flickr.com/photos/docsearls">photography</a> is also involved. Alas, you can&#8217;t get online in the air with most planes. But I&#8217;ve still kept up with foursquare on the ground, patiently waiting for it to evolve past the hamster-wheel stage.</p>
<p>But the strange thing is, foursquare hasn&#8217;t evolved much at all, given the 3+ years they&#8217;ve been around. The UI was no bargain to begin with, and still isn&#8217;t. For example, you shouldn&#8217;t need to check in always in real time. There should be a setup that keeps track of where you&#8217;ve been, without the special effort on your part. If there are specials or whatever, provide alerts for those, on an opt-in basis.</p>
<p>But evolution is planned, in a big way. <a href="http://online.wsj.com/article/SB10001424052702303630404577392393241695440.html">Foursquare Joins the Coupon Craze</a>, a story by Spencer E. Ante last week in <em>The Wall Street Journal</em>, begins with this:</p>
<blockquote><p>Foursquare doesn&#8217;t want to be another popular—but unprofitable—social network. Its new plan to make money? Personalized coupons.</p>
<p>The company, which lets users alert their friends to their location by &#8220;checking in&#8221; via smartphone from coffee shops, bars and other locations, revealed for the first time that it plans to let merchants buy special placement for promotions of personalized local offers in July in a redesigned version of its app. All users will be able to see the specials, but must check into the venue to redeem them.</p>
<p>&#8220;We are building software that&#8217;s able to drive new customers and repeat visitors to local businesses,&#8221; said Foursquare co-founder and Chief Executive Dennis Crowley.</p></blockquote>
<p>This tells me my job with foursquare is to be &#8220;driven&#8221; like a <a href="http://blogs.law.harvard.edu/vrm/2012/02/21/stop-making-cows-stop-being-calves/">calf</a> into a local business. Of course, this has been the assumption from the start. But I had hoped that somewhere along the way foursquare could also evolve into a true QS app, yielding lat-lon and other helpful information for those (like me) who care about that kind of thing. (And, to be fair, maybe that kind of thing actually is available, through the <a href="https://developer.foursquare.com/">foursquare API</a>. I saw a <a href="http://singly.com">Singly</a> app once that suggested as much.) Hey, I would <em>pay</em> for an app that kept track of where I&#8217;ve been and what I&#8217;ve done, and made  that data available to me in ways I can use.</p>
<p>Meanwhile, there is one big piece of learning that I don&#8217;t think anybody has their head fully wrapped around, and that&#8217;s the willingness of people to go to all this work, starting with installing the app in the first place.</p>
<p>Back in the early days of <a href="http://projectvrm.org">ProjectVRM</a>, it was taken as fact amongst developers that anything requiring a user install was problematic. Now most of us have phones with dozens or hundreds of apps or browser extensions that we&#8217;ve installed ourselves. Of course Apple and the browser makers have made that kind of thing easier, but that&#8217;s not my point. My point is that the conventional wisdom of today could be old-hat a year from now. We can cite example after example of people doing things which, in the past, it was said they were unlikely to do.</p>
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		<title>A way to see what you get</title>
		<link>http://blogs.law.harvard.edu/doc/2012/05/13/a-way-to-see-what-you-get/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/05/13/a-way-to-see-what-you-get/#comments</comments>
		<pubDate>Sun, 13 May 2012 20:35:14 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=5023</guid>
		<description><![CDATA[According to The Cost of Reading Privacy Policies, a paper by Aleecia M. McDonald and Lorrie Faith Cranor of Carnegie Mellon University, &#8220;national opportunity cost for just the time to read policies is on the order of $781 billion.&#8221; This is based on reading 1462 policies with a median length of 2518 words, taking about ten [...]]]></description>
			<content:encoded><![CDATA[<p>According to <a href="http://moritzlaw.osu.edu/students/groups/is/files/2012/02/Cranor_Formatted_Final.pdf">The Cost of Reading Privacy Policies</a>, a paper by Aleecia M. McDonald and <a href="http://blogs.law.harvard.edu/doc/2012/05/13/a-way-to-see-what-you-get/information-sharing-label/" rel="attachment wp-att-5024"><img class="alignleft size-full wp-image-5024" src="http://blogs.law.harvard.edu/doc/files/2012/05/information-sharing-label.jpg" alt="Information Sharing Label" width="20%" height="image" hspace="9" vspace="9" /></a>Lorrie Faith Cranor of Carnegie Mellon University, &#8220;national opportunity cost for just the time to read policies is on the order of $781 billion.&#8221;</p>
<p>This is based on reading 1462 policies with a median length of 2518 words, taking about ten minutes per policies, adding up to 76 work days per year, or a total of 53.8 billion hours for the U.S. population reading those polcies. This number, <a href="http://www.theatlantic.com/technology/archive/2012/03/reading-the-privacy-policies-you-encounter-in-a-year-would-take-76-work-days/253851/">observes</a> Alexis Madrigal, senior editor of <em>The Atlantic</em>, exceeds the GDP of Florida.</p>
<p>So, <a href="http://blog.joeandrieu.com/2012/05/02/it-all-starts-with-sharing/">Joe Andrieu</a> and <a href="http://www.thecustomersvoice.com/">Iain Henderson</a> think, why not eliminate the cost of that work by adopting <a href="http://www.kickstarter.com/projects/joeandrieu/a-standard-information-sharing-label">a Standard Information Sharing Label</a> — like the nutrition label you see on foods of all kinds? So they&#8217;ve <a href="http://www.kickstarter.com/projects/joeandrieu/a-standard-information-sharing-label">started a Kickstarter project</a> to do exactly that. Their funding goal, $12,500, is, by my calculations, 1/00000001600512th of the opportunity costs we already run up every year.</p>
<p>Joe and Iain are already quite a bit downstream, having worked for some time on the <a href="http://kantarainitiative.org/confluence/display/infosharing/Home">Information Sharing Workgroup</a> at <a href="http://kantarainitiative.org/">Kantara</a>, where they are already underway with a <a href="http://kantarainitiative.org/confluence/display/infosharing/Standard+Information+Sharing+Label">draft specification</a> for the label.</p>
<p>So give the a hand, in the form of a pledge.</p>
<p>&nbsp;</p>
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		<title>Abate and switch</title>
		<link>http://blogs.law.harvard.edu/doc/2012/03/21/abate-and-switch/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/03/21/abate-and-switch/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 00:53:33 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=4862</guid>
		<description><![CDATA[Newspapers got off on the wrong foot when they started publishing on the Web, by giving away what was valuable on the newsstand, and charging for last year&#8217;s fishwrap. That is, they gave away the news and charged for the olds. This was understandable, because the papers wanted to participate in this new Web thing, [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-4868" src="http://blogs.law.harvard.edu/doc/files/2012/03/PAPERS.jpeg" alt="" width="180" height="127" hspace="9" />Newspapers got off on the wrong foot when they started publishing on the Web, by giving away what was valuable on the newsstand, and charging for last year&#8217;s fishwrap. That is, they gave away the news and charged for the olds.</p>
<p>This was understandable, because the papers wanted to participate in this new Web thing, which was very live and now and all that; and the Joneses they needed to keep up with were mostly doing the same thing. And, since selling archives had been a business all along — though not a very big one — they stuck with charging $2.95 or $3.95 for, say, a sports story from 1973.</p>
<p>Now the big papers, led by the <em><a href="http://nytimes.com">The New York Times</a></em>, are charging for at least some of the news in their digital versions, but also still charging for the old stuff. So they&#8217;re not quite charging for the news and giving away the olds (as I <a href="http://doc-weblogs.com/2006/10/05#newspapers20">recommended back in 2006</a>), but they seem to be moving slowly in that direction. More about that later. What I&#8217;d rather talk about first is their bait-and-switch game. It&#8217;s not <a href="http://en.wikipedia.org/wiki/Bait-and-switch">bait-and-switch</a> by the letter of the law, but the spirit is there, because the true costs are hidden.</p>
<p>Today, for example, the <em>Times</em> <a href="http://www.nytimes.com/subscriptions/Multiproduct/lp6128.html?campaignId=39UWK">announced</a> it will be cutting in half the number of articles readers on the Web can view for free in a given month, starting on April Fools Day. The old number was twenty. The new one is ten. Specifics for non-subscribers:</p>
<blockquote>
<ul>
<li>Get 10 articles each month on&nbsp;<a href="http://NYTimes.com" title="http://NYTimes. " target="_blank">NYTimes.com</a>, as well as access to the home page, section fronts, blog fronts and classifieds.</li>
<li>Articles, blog posts, slide shows, video and other multimedia will continue to count against your free monthly limit.</li>
<li>If you’ve already read your 10 free articles, you can still read our content through links from Facebook, Twitter, search engines and blogs.</li>
</ul>
</blockquote>
<p>Digital subscribers will —</p>
<blockquote>
<ul>
<li>Enjoy unlimited access to the full range of reporting from the world’s most respected journalists in their fields.</li>
<li>No limit on the number of articles, videos, blogs and more on your computer, smartphone or tablet.</li>
<li>Access to 100 Archive articles every four weeks.</li>
<li>Access to Election 2012, our exclusive politics app for iPhone and Android as well as The Collection, our fashion app for iPad — depending on the subscription you choose.</li>
</ul>
</blockquote>
<p>Home subscribers get free digital access.</p>
<p>The boldest print on that same page says &#8220;<strong>pay just 99¢ for your first 4 weeks</strong>.&#8221; That&#8217;s your bait. Below that it says &#8220;subscription options,&#8221; which links to <a href="http://www.nytimes.com/subscriptions/Multiproduct/lp5558.html?campaignId=39UWK">this page here</a>. Nowhere on either page does it say what happens after those first four weeks. For that info you need to select a button next to one of the three 99¢ choices, then click on the &#8220;GET UNLIMITED ACCESS&#8221; button. This takes you to <a href="FIRST 4 WEEKSChoose the subscription that’s best for you. YOU PAY REGULAR RATE  NYTIMES.COM +SMARTPHONE APPS Unlimited access to NYTimes.com and the NYTimes smartphone apps. See details 99¢  $15   NYTIMES.COM + TABLET APP Unlimited access to NYTimes.com and the NYTimes tablet app.  See details 99¢  $20   ALL DIGITAL ACCESS Unlimited access to NYTimes.com and the NYTimes tablet and smartphone apps. See details 99¢">the order page where you enter your credit card info</a>. There it also says,</p>
<blockquote><p>TRY IT TODAY FOR JUST $0.99  NYTimes: All Digital Access Unlimited access to&nbsp;<a href="http://NYTimes.com" title="http://NYTimes. " target="_blank">NYTimes.com</a>, and the NYTimes smartphone and tablet apps.* $0.99 for your first 4 weeks ($8.75 / week thereafter)</p></blockquote>
<p>The asterisk is unpacked at the bottom of the page, where the it says,</p>
<blockquote><p>Your order (applicable taxes may be added)<br />
First 4 Weeks $0.99<br />
Thereafter $35.00 every 4 weeks</p></blockquote>
<p>So the real price is about $455 per year, after that first month. (Math: $8.75 x 52 weeks.) It&#8217;s an old game, and lots of sellers play it, but it&#8217;s still icky. If the Times is bold enough to be blunt about the value it&#8217;s subtracting from its free product, why not be bold enough to say the price goes up $35.01 after the first $.99?</p>
<p>Maybe because they&#8217;ve had that same pitch for awhile, and it&#8217;s working fine. In <a href="http://www.poynter.org/latest-news/mediawire/167147/changes-to-new-york-times-paywall/">this Poynter story</a>, <a title="Posts by Andrew Beaujon" href="http://www.poynter.org/author/abeaujon/">Andrew Beaujon</a> writes, &#8220;The New York Times Media Group says it has &#8216;approximately 454,000 paid subscribers&#8217; to its digital products.&#8221; That comes to about $206,570,000 per year, after the first month. Pretty good. I have no problem with that, if the market bears the cost, which it seems to be doing. And maybe now more subscribers will get tired of being cut off after 10 views, or using multiple browsers to get around the limit a bit.</p>
<p>But why keep charging for the old stuff — especially the <em>really</em> old stuff? Wouldn&#8217;t it be a Good Thing make all of it easily reachable?</p>
<p>Well, they do, to some degree. Here are the details from the <em>Times</em>&#8216; <a href="http://www.nytimes.com/ref/membercenter/nytarchive.html">digital archive page</a>:</p>
<blockquote><p><strong>Accessing and Purchasing Articles</strong></p>
<p>Digital Subscribers:</p>
<ul>
<li>— 1923–1986: Your digital subscription includes 100 archive articles every four weeks in this date range (from January 1, 1923 through December 31, 1986). After you&#8217;ve reached the 100-article limit for the month, articles from 1923 through 1986 are $3.95 each.</li>
<li>— Pre-1923 and post-1986: Articles published before January 1, 1923 or after December 31, 1986 are free with your digital subscription and are not limited in any way.</li>
</ul>
<p><a href="http://www.nytimes.com/content/help/account/purchases/subscriptions-and-purchases.html">Learn more about digital subscriptions »</a></p>
<p>Nonsubscribers:</p>
<ul>
<li>— 1923–1986: Articles in this date range (from January 1, 1923 through December 31, 1986) are available for purchase at $3.95 each.</li>
<li>— Pre-1923 and post-1986: Articles published before January 1, 1923 or after December 31, 1986 are free, but they count toward your monthly limit.</li>
</ul>
<p><a href="http://www.nytimes.com/content/help/account/purchases/subscriptions-and-purchases.html#digital-sub-no-sub">Learn more about your monthly limit as a nonsubscriber »</a></p></blockquote>
<p>I don&#8217;t know how much the <em>Times</em> makes on $3.95/article for the 1923-1986 time frame, but I suspect it&#8217;s not much. Why not make everything before (pick a date) free, each with a permanent link? This would throw off many scholastic, cultural and economic benefits. On the economic front, it would draw more inbound traffic to the <em>Times</em>&#8216; site, with lots of opportunities to advertise to visitors. In fact, I&#8217;ll bet the paper would make more off advertising to traffic arriving at archived articles than it makes off those $3.95 purchases.</p>
<p>But, maybe I&#8217;m wrong. Corrections welcome.</p>
<p>In any case, I&#8217;m not yet in the market. I love the <em>Times</em>, and often buy it on the newsstand. But $455 per year is steep for me. Plus, I&#8217;m already paying the <em>Times</em>&#8216; parent company for my printed copies of the <em>Boston Globe</em>. I&#8217;d like to read the digital edition of that too, because it&#8217;s free for print subscribers; but the login/password thing has yet to work for me.</p>
<p>Off the top of my head, here are some other paid subscriptions around here:</p>
<ul>
<li><em>Consumer Reports</em></li>
<li><em>The Wall Street Journal (both print and online)</em></li>
<li><em>Forbes</em></li>
<li><em>Fortune</em></li>
<li><em>Bloomberg BusinessWeek</em></li>
<li><em>The Economist</em></li>
<li><em>Vanity Fair</em></li>
<li><em>Vogue</em></li>
<li><em>The Sun</em></li>
<li><em>The New Yorker</em></li>
<li><em>Linux Journal </em>(which I get free, actually, because I write for it)</li>
</ul>
<p>All but <em>The Sun</em> have digital editions, and I read those as well. The only one I don&#8217;t read digitally, so far, is the <em>Globe</em>. I&#8217;ll try to fix that again tomorrow and see where it goes. I&#8217;ll let you know.</p>
<p>Meanwhile, I urge all those pubs to make the old stuff free on the open Web, while we still have one. It&#8217;ll help.</p>
<p>&nbsp;</p>
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		<title>Live blogging Politics of the Internet</title>
		<link>http://blogs.law.harvard.edu/doc/2012/01/25/live-blogging-politics-of-the-internet/</link>
		<comments>http://blogs.law.harvard.edu/doc/2012/01/25/live-blogging-politics-of-the-internet/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 20:30:08 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
				<category><![CDATA[Blogging]]></category>
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		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=4720</guid>
		<description><![CDATA[So I&#8217;m at Micah Sifry&#8217;s Politics of the Internet class at the Kennedy School, and risk live-blogging it (taxing my multitasking abilities&#8230;) Some questions in the midst of dialog between Micah (@Mlsif) and the class (#pol-int)&#8230; Was there a $trillion &#8220;internet dividend&#8221; over the old phone system, and was it a cost to the old [...]]]></description>
			<content:encoded><![CDATA[<p>So I&#8217;m at Micah Sifry&#8217;s <a href="http://politicsoftheinternet.com/">Politics of the Internet class</a> at the <a class="zem_slink" title="Kennedy School" href="http://en.wikipedia.org/wiki/Kennedy_School" rel="wikipedia">Kennedy School</a>, and risk live-blogging it (taxing my multitasking abilities&#8230;)</p>
<p>Some questions in the midst of dialog between Micah (<a href="http://twitter.com/mlsif">@Mlsif</a>) and the class (#<a href="https://twitter.com/#!/search/pol-int">pol-int</a>)&#8230;</p>
<ul>
<li>Was there a $trillion &#8220;internet dividend&#8221; over the old phone system, and was it a cost to the old system?</li>
<li>Did the <a class="zem_slink" title="Internet" href="http://en.wikipedia.org/wiki/Internet" rel="wikipedia">Internet</a> have to happen?</li>
<li>Is the <a class="zem_slink" title="Internet Engineering Task Force" href="http://en.wikipedia.org/wiki/Internet_Engineering_Task_Force" rel="wikipedia">IETF</a>&#8216;s &#8220;<a class="zem_slink" title="Rough consensus" href="http://en.wikipedia.org/wiki/Rough_consensus" rel="wikipedia">rough consensus</a> and running code&#8221; still a prevailing ethos, or methodology?</li>
<li>Is it an accident that the rough consensus above is so similar to the #Occupy methods?</li>
<li>When you add value, do you also subtract value? (And did I — or <a class="zem_slink" title="David Weinberger" href="http://en.wikipedia.org/wiki/David_Weinberger" rel="wikipedia">David Weinberger</a> and I) actually say that in <a href="http://www.worldofends.com/">World of Ends</a>?)</li>
<li>Does this new un-owned decentralized medium cause or host culture?</li>
<li>How is the Internet used differently in different societies? (Assertion: it&#8217;s not monolithic.)</li>
<li>What is possible in a world where we assume connectivity?</li>
<li>What are the major disruptive effects?</li>
<li>What is the essence of the starting point in the early connection of computers? (What is the case for the Net, and how would you make it to, say, a legislator? Or you&#8217;re in an elevator with your boss, and you want to make the case against legislating how the internet is structured?)</li>
</ul>
<p>Topics brought up:</p>
<ul>
<li>Net-heads vs. bell-heads (the Net as its transcendant protocols vs. the Net as a collection of owned and controlled networks)</li>
<li>Commercialization</li>
<li>Authentic voice</li>
<li>Before and after (what if Compuserve and <a class="zem_slink" title="AOL" href="http://en.wikipedia.org/wiki/AOL" rel="wikipedia">AOL</a> had won?)</li>
<li>How can we speak of a giant zero when companies and governments are being &#8220;smart&#8221; (either through government censorship or carrier limitations, including the urge to bill everything, to pick a couple of examples)</li>
</ul>
<p>My Linux Journal collection on the topic (from a lookup of &#8220;giant zero&#8221;):</p>
<ul>
<li><a href="http://www.linuxjournal.com/article/8673">Saving the Net: How to Keep the Carriers from Flushing the Net Down the Tubes</a> (the main one, from 2005)</li>
<li>
<div>More&#8230;</p>
<table>
<tbody>
<tr>
<td>
<div><a href="http://www.linuxjournal.com/content/doc-searls-giant-zero" target="_blank">Doc Searls on The <strong>Giant Zero</strong> | Linux Journal</a></div>
<div dir="ltr">Feb 24, 2008 <strong>&#8230;</strong> Linux Journal Senior Editor Doc Searls tells us about The <strong>Giant Zero</strong>.</div>
<div dir="ltr">www.linuxjournal.com/content/doc-searls-<strong>giant</strong>-<strong>zero</strong></div>
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<div><a href="http://www.linuxjournal.com/content/what-google-does-and-needs-keep-doing" target="_blank">What Google Does (and needs to keep doing) | Linux Journal</a></div>
<div dir="ltr">Jul 28, 2008 <strong>&#8230;</strong> He noted that I own&nbsp;<a href="http://giantzero.us" title="http://giantzero. " target="_blank">giantzero.us</a>, and told me that&nbsp;<a href="http://giantzero.com" title="http://giantzero. " target="_blank">giantzero.com</a> had become available. (The <strong>Giant Zero</strong> is the name of a book I&#8217;m working on, <strong>&#8230;</strong></div>
<div dir="ltr">www.linuxjournal.com/&#8230;/what-google-does-and-needs-keep-doing</div>
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<div><a href="http://www.linuxjournal.com/content/saving-net-iii-understanding-its-frames" target="_blank">Saving the Net III: Understanding its Frames | Linux Journal</a></div>
<div dir="ltr">Jul 9, 2008 <strong>&#8230;</strong> I&#8217;ve been calling this &#8220;the <strong>giant zero</strong>,&#8221; because one of the Net&#8217;s founding ideals is reducing toward <strong>zero</strong> the functional distance between any two <strong>&#8230;</strong></div>
<div dir="ltr">www.linuxjournal.com/&#8230;/saving-net-iii-understanding-its-frames</div>
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<div><a href="http://www.linuxjournal.com/content/why-internet-infrastructure-need-be-fields-study" target="_blank">Why Internet &amp; Infrastructure Need to be Fields of Study | Linux Journal</a></div>
<div dir="ltr">Dec 18, 2008 <strong>&#8230;</strong> Deployment of the infrastructure required before the Net becomes a true &#8220;<strong>giant</strong> <strong>zero</strong>&#8220;, or makes Big Switch benefits available to everybody, <strong>&#8230;</strong></div>
<div dir="ltr">www.linuxjournal.com/&#8230;/why-internet-infrastructure-need-be-fields-study</div>
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<div><a href="http://www.linuxjournal.com/article/9717" target="_blank">Linux for Suits &#8211; Beyond Blogging&#8217;s Black Holes | Linux Journal</a></div>
<div dir="ltr">Jul 1, 2007 <strong>&#8230;</strong> Software as construction, the Live Web, independent identity, the <strong>Giant Zero</strong>, <a class="zem_slink" title="Vendor relationship management" href="http://en.wikipedia.org/wiki/Vendor_relationship_management" rel="wikipedia">VRM</a> and The Because Effect are a few that come to mind. <strong>&#8230;</strong></div>
<div dir="ltr">www.linuxjournal.com/article/9717</div>
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<div><a href="http://www.linuxjournal.com/article/8280" target="_blank">Getting Flat, Part 2 | Linux Journal</a></div>
<div dir="ltr">Apr 29, 2005 <strong>&#8230;</strong> Well then, this explains exactly why although MS is a successful software<strong>giant</strong>, they have <strong>zero</strong> history of pioneering creativity and innovation in <strong>&#8230;</strong></div>
<div dir="ltr">www.linuxjournal.com/article/8280</div>
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<p>Well, I wrote down nothing from my own talk, or the Q &amp; A following. But there are clues in the tweet stream (there&#8217;s some funky html in the following&#8230; no time to fix it, though):</p>
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<div><a title="David Skok" href="https://twitter.com/#%21/dskok">dskok</a> David Skok</div>
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<div> An excellent read re: the battle <a href="https://twitter.com/#%21/dsearls" rel="nofollow"><s>@</s><strong>dsearls</strong></a> was referring to. I recommend <a href="https://twitter.com/#%21/scrawford" rel="nofollow"><s>@</s><strong>scrawford</strong></a>&#8216;s <a href="https://twitter.com/#%21/nytimes" rel="nofollow"><s>@</s><strong>nytimes</strong></a> op-Ed: <a title="http://www10.nytimes.com/2011/12/04/opinion/sunday/internet-access-and-the-new-divide.html?_r=5&amp;pagewanted=all" href="http://t.co/zco9tetR" rel="nofollow" target="_blank">nytimes.com/2011/12/04/opi…</a> <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/dskok/status/162279478851158016"> 3 hours ago </a></div>
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<div><a title="Noreen Bowden" href="https://twitter.com/#%21/NoreenBowden">NoreenBowden</a> Noreen Bowden</p>
<div> <a href="https://twitter.com/#%21/dsearls" rel="nofollow"><s>@</s><strong>dsearls</strong></a>! <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int </strong>Death From Above &#8211; 1995 essay by John Barlow on future of internet. <a title="http://w2.eff.org/Misc/Publications/John_Perry_Barlow/HTML/death_from_above.html" href="http://t.co/hCzE16CM" rel="nofollow" target="_blank">w2.eff.org/Misc/Publicati…</a></div>
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<div><a href="https://twitter.com/#%21/NoreenBowden/status/162277570065342464"> 4 hours ago</a></div>
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<div><a title="David Skok" href="https://twitter.com/#%21/dskok">dskok</a> David Skok</p>
<div> .<a href="https://twitter.com/#%21/dcsearls" rel="nofollow"><s>@</s><strong>dcsearls</strong></a> reading list: Death from above by John Perry Barlow: <a title="http://w2.eff.org/Misc/Publications/John_Perry_Barlow/HTML/death_from_above.html" href="http://t.co/U1XzaptB" rel="nofollow" target="_blank">w2.eff.org/Misc/Publicati…</a> <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/dskok/status/162276908510355456"> 4 hours ago </a></div>
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<div><a title="Noreen Bowden" href="https://twitter.com/#%21/NoreenBowden">NoreenBowden</a>Noreen Bowden</div>
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<div>Stanford prof leaves to start online university. <a title="http://allthingsd.com/20120125/watch-sebastian-thrun-leaves-stanford-to-teach-online?mod=googlenews" href="http://t.co/A7BCcrnU" rel="nofollow" target="_blank">allthingsd.com/20120125/watch…</a> <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/NoreenBowden/status/162274408411578368"> 4 hours ago </a></div>
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<div><a title="Doc Searls" href="https://twitter.com/#%21/dsearls">dsearls</a> Doc Searls</div>
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<div>My live blog from <a href="https://twitter.com/#%21/mlsif" rel="nofollow"><s>@</s><strong>mlsif</strong></a>&#8216;s <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong> class: <a title="http://blogs.law.harvard.edu/doc/2012/01/25/live-blogging-politics-of-the-internet" href="http://t.co/aYzc7Gk0" rel="nofollow" target="_blank">hvrd.me/xd3Iki</a> <a title="#politics" href="https://twitter.com/#%21/search?q=%23politics" rel="nofollow"><s>#</s><strong>politics</strong></a> <a title="#internet" href="https://twitter.com/#%21/search?q=%23internet" rel="nofollow"><s>#</s><strong>internet</strong></a></div>
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<div><a title="Aaron Naparstek" href="https://twitter.com/#%21/Naparstek">Naparstek</a>Aaron Naparstek</p>
<div> Tweet &#8220;+1&#8243; if you think <a href="https://twitter.com/#%21/MlSif" rel="nofollow"><s>@</s><strong>MlSif</strong></a> should slide over 3 feet to his left or right so the classroom projector isn&#8217;t shining on his face. <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/Naparstek/status/162270206478131200"> 4 hours ago </a></div>
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<div><a title="David Skok" href="https://twitter.com/#%21/dskok">dskok</a>David Skok</p>
<div> Listening to <a href="https://twitter.com/#%21/docsearls" rel="nofollow"><s>@</s><strong>docsearls</strong></a> referring to the Internet Protocol Suite: <a title="http://en.wikipedia.org/wiki/Internet_protocol_suite" href="http://t.co/yZpXw9jm" rel="nofollow" target="_blank">en.wikipedia.org/wiki/Internet_…</a> <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/dskok/status/162269017602666496"> 4 hours ago </a></div>
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<div><a title="Aaron Naparstek" href="https://twitter.com/#%21/Naparstek">Naparstek</a>Aaron Naparstek</p>
<div> &#8221;Anyone can join it and work to improve it.&#8221; <a href="https://twitter.com/#%21/Mlsif" rel="nofollow"><s>@</s><strong>Mlsif</strong></a>: Is it a coincidence that <a title="#OWS" href="https://twitter.com/#%21/search?q=%23OWS" rel="nofollow"><s>#</s><strong>OWS</strong></a> and the Internet are structured so similarly? <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/Naparstek/status/162266674408591360"> 4 hours ago </a></div>
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<div><a title="Aaron Naparstek" href="https://twitter.com/#%21/Naparstek">Naparstek</a>Aaron Naparstek</p>
<div> Testing live classroom Twitter feed <a href="https://twitter.com/#%21/Mlsif" rel="nofollow"><s>@</s><strong>Mlsif</strong></a>&#8216;s new <a href="https://twitter.com/#%21/Kennedy_School" rel="nofollow"><s>@</s><strong>Kennedy_School</strong></a> course, &#8220;The Politics of the Internet.&#8221; <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
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<div><a href="https://twitter.com/#%21/Naparstek/status/162263001544658944"> 5 hours ago </a></div>
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<div><a title="Doc Searls" href="https://twitter.com/#%21/dsearls">dsearls</a>Doc Searls</p>
<div> Fun to be sitting in on <a href="https://twitter.com/#%21/Mlsif" rel="nofollow"><s>@</s><strong>Mlsif</strong></a>&#8216;s <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong> class, described here: <a title="http://www.hks.harvard.edu/degrees/teaching-courses/course-listing/dpi-665" href="http://t.co/QH6OUWYk" rel="nofollow" target="_blank">hvrd.me/w3hCbI</a></div>
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<div><a href="https://twitter.com/#%21/dsearls/status/162261288146313216"> 5 hours ago </a></div>
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<div> <a title="Micah Sifry" href="https://twitter.com/#%21/Mlsif">Mlsif</a>Micah Sifry</div>
<div>I hadn&#8217;t realized up til now just how much the IETF and its working groups resemble Occupy Wall St and its working groups. <a title="#pol" href="https://twitter.com/#%21/search?q=%23pol" rel="nofollow"><s><strong>#</strong></s><strong><strong>pol</strong></strong></a><strong>-int</strong></div>
<div><strong></strong><a href="https://twitter.com/#%21/Mlsif/status/162247514836307968">6 hours ago</a></div>
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<p>Enjoyed it. The class will be blogging. Look forward to reading those too.</p>
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		<title>CRM and IIW</title>
		<link>http://blogs.law.harvard.edu/doc/2011/10/17/crm-and-iiw/</link>
		<comments>http://blogs.law.harvard.edu/doc/2011/10/17/crm-and-iiw/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 00:34:51 +0000</pubDate>
		<dc:creator>Doc Searls</dc:creator>
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		<category><![CDATA[crm]]></category>
		<category><![CDATA[iiw]]></category>

		<guid isPermaLink="false">http://blogs.law.harvard.edu/doc/?p=4377</guid>
		<description><![CDATA[It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it&#8217;s all about customer empowerment. And empowered customers are entities that CRM [...]]]></description>
			<content:encoded><![CDATA[<p>It just occurred to me that everything being worked on at <a href="http://www.internetidentityworkshop.com/">IIW</a> is meaningful to <a href="http://en.wikipedia.org/wiki/Customer_relationship_management">CRM</a>. I had been thinking that only the <a href="http://blogs.law.harvard.edu/vrm/">VRM</a> stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it&#8217;s all about customer empowerment. And empowered customers are entities that CRM will welcome, sooner or later.</p>
<p>Here&#8217;s the list of IIW topics on the IIW home page:</p>
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<li>Open Standards that have been born and developed at IIW – OpenID, OAuth, Activity Streams, Portable Contacts, <a class="zem_slink" title="Salmon" href="http://www.salmon-protocol.org/" rel="homepage">Salmon Protocol</a>, <a class="zem_slink" title="Smart Common Input Method" href="http://en.wikipedia.org/wiki/Smart_Common_Input_Method" rel="wikipedia">SCIM</a>, UMA ….</li>
<li>The Federated Social Web</li>
<li><a class="zem_slink" title="Vendor Relationship Management" href="http://cyber.law.harvard.edu/projectvrm/Main_Page" rel="homepage">Vendor Relationship Management</a></li>
<li>Personal <a class="zem_slink" title="WCF Data Services" href="http://en.wikipedia.org/wiki/WCF_Data_Services" rel="wikipedia">Data Services</a> -  collection, storage and value generation</li>
<li>Anonymity Pseudonymity and Reputation Online (think google+ controversy)</li>
<li>Legal Innovation including, Information Sharing Agreements, Data Ownership Agreements and the development of “trust” frameworks.</li>
<li>NSTIC – the National Strategy for Trusted Identities in Cyberspace (it uses the term “user-centric identity” 4 times &amp; “citizen-centric identity” once)</li>
<li>Cloud Identity and the intersection of enterprise ID and people (consumer) ID</li>
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<p>With this in mind we (a bunch of <a href="http://projectvrm.org">VRM</a> and IIW people) decided that Wednesday afternoon is when we&#8217;ll have the VRM+CRM session, although we can have CRM sessions anytime, because the whole workshop is an unconference and participants choose the topics. But if you&#8217;re into the future of CRM, that afternoon session will be a good one to hit.</p>
<p>There is also the whole next day, currently thus described:</p>
<blockquote><p><strong>Thursday is Yukon Day: </strong>One of the longtime themes of IIW is how identity and personal data intersect.  Many important discussions about <a href="http://en.wikipedia.org/wiki/Vendor_Relationship_Management">Vendor Relationship Management (VRM)</a> have also taken place at IIW.  In recognition of how personal data and identity are intertwined, the third day of the IIW, will be designated “IIW + Yukon” and will stress the emerging personal data economy.  The primary theme will be personal data control and leverage, where the individual controls and drives the use of their own data, and data about them held by other parties.</p>
<p>This isn’t social. It’s personal.  This day you can expext open-space style discuss ions of personal data stores (PDS), PDS ecosystems, and VRM.  One purpose of Yukon is to start to focus on business models and value propositions, so we will specifically be reaching out to angels and VC’s who are interested in personal data economy plays and inviting them to attend.</p></blockquote>
<p>&#8220;<strong>Yukon</strong>&#8221; is a play on &#8220;You Control.&#8221;</p>
<p>So, if CRM is your thing, IIW would be a good place to see what&#8217;s coming in CRM&#8217;s direction.</p>
<p>Look forward to seeing some of ya&#8217;ll there.</p>
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