Surprise: Clients Want Efficiency (with Lower Fees), Competence and Information
LawMarketing Blog had a very important posting recently about what clients want from their lawyers. Titled “Verbatim Comments from Clients” (July 21, 2003), the piece gives quotes from
Lawyers need to read and re-read these quotes, and I wish they could listen to the tape. My main reactions:
- It’s no surprise that “big” clients want the same thing as the “little guy” — efficiency, competence and enough information to feel in the loop and in charge.
- It’s sad that lawyers need to hear this over and over, but somehow never get the message.
[Thanks to Benefits Law Blog for pointing to this article today.]
Comments Off