‘Automate or Perish’ – Again?
As we ready ourselves at HKS for a late August session with the nation’s food security executives, I have brushed off and posted up a case I wrote eight (8?!) years ago, telling the story of William von Raab, Reagan’s Customs Commissioner. WvR led the charge to consolidate the entire US import/export chain onto a single information platform/knowledge market– the Automated Commercial Environment (hat tips: Tom Eisenmann and Tom Davenport!) As the nation’s produce industry tackles the current salmonella outbreak, it finds itself struggling similarly to gain a clear view of the entire farm-to-fork supply chain when it needs it most… See “‘Automate or Perish’: William von Raab and the US Customs Service,” here .
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