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IT Systems Maintenance January 28, 2015

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,
On Wednesday, January 28th 2015 between 10:00 pm and 11:00 pm, HLS will be conducting IT systems maintenance to the following applications to address a potential critical security issue:

• me.law.harvard.edu (password reset and claim code)
• listserv/majordomo (mailing lists)
• hlsforms (Frevvo)
• hlsfiletransfer (Large Secure File Transfer)
• CMS (Rythmex)
• printing.law.harvard.edu (LPTone/HLS Student Printing Accounts)
• www.law.harvard.edu (WordPress)
• hls.harvard.edu (WordPress)
• eresources.law.harvard.edu (exprozy)

These services will be briefly interrupted during this maintenance window.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

Thank you.

The ITS Team

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Maintenance Notification: Tuesday, January 27, 2015 January 23, 2015

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear members of the HLS Community,

On January 27th (5am – 6am), ITS will be performing maintenance on HLS Home Drives (H: Drive). Usage of the Home Drives can continue as usual during the maintenance.

If you experience issues with your Home Drives after the scheduled maintenance window, please call the Help Desk at 5-0722.

 Thank you,

 The ITS Team

Mapping I Drive on Mac Computers January 22, 2015

Posted by ijohnson in : Hints & Tips, HLS Faculty, HLS Staff, How To , add a comment

Related to the Ricoh Scanning issue that occurred on Wednesday, 1/21/2015, Macintosh users may find that they can no longer connect to their scan folder.  Below are the instructions to get set up properly.  If you find you are having difficulty getting connected using these instructions, please contact the helpdesk at x5-0722

 

Mapping I Drive on Mac

I: (Scan Drive) mounting – Please use the following steps to mount your Scan drive:

  1. On the Apple menu, click Go > Connect to server
  2. In the Server Address field, enter the following information:
  3. cifs://hlsscan.law.harvard.edu/Ikon_Scans/Depts/

 

  1. Click the + button to add this server address to the list of your favorite servers. Note:If you have the old server address, cifs://hlsdepts.law.harvard/Ikon_scans/Depts (or some similar variation), listed in your favorites, select it, and click Remove.
  2. Click Connect
  3. Enter the following, then click OK:
    1. Username: (this is your Harvard Law School domain username)
    2. Password: (this is your Harvard Law School domain password)
  4. The window for your Scan Drive will open  

Note: A mounted network drive will appear on the desktop

Ricoh Scan Issue January 20, 2015

Posted by kchang in : HLS Faculty, HLS Staff , add a comment

Dear HLS Faculty and Staff,

We are currently experiencing an issue with Ricoh’s scanning to the I:\ drive. The specifics of the incident are outlined below. Feel free to reach out to the help desk with any questions.

What is happening:
Scans to the I:\ Drive are failing for many departments with a “Transmission Error” notice on the screen of the Ricohs. The Network Team is currently investigating the issue and looking for a resolution.

What you need to do:
Currently there is nothing required from the departments.

We will send a follow-up message when the issue is resolved, or further details arise.

Sincerely,
The ITS Team

HLS Department Shares – Maintenance Notification: Monday, January 19, 2015 January 16, 2015

Posted by ijohnson in : HLS Community , add a comment

Dear members of the HLS Community,

On January19th (9pm – 10pm), ITS will be performing maintenance on HLS Department Shares (R: Drive). Usage of the department share will not be disturbed during the maintenance.

 If you experience issues with your department share after the scheduled maintenance window, please call the Help Desk at 5-0722.

 Thank you,

 The ITS Team

Maintenance Notification: Tuesday, January 13th 11 PM – 7 AM January 12, 2015

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear members of the HLS Community,                                                                                                                                             On Tuesday, January 13th, from 11:00pm to 7:00am, ITS will be performing scheduled maintenance on the BES server (Blackberry Enterprise Services) in order to ensure continued reliability and performance. Individuals using their Blackberry’s during this scheduled maintenance window will be unable to access new emails during maintenance.
If you experience interruptions after the scheduled maintenance window please call the Help Desk at 5-0722.
Thank you,
The ITS Team

Secure and Large File Transfer (hlsfiletransfer) Maintenance January 12, 2015

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,

On Thursday, January 15th , 2015 from 6:00am – 7:00am, HLS will be conducting planned maintenance to the Secure and Large File Transfer Service  https://hlsfiletransfer.law.harvard.edu)

This service will return to normal operation after the maintenance window.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

Thank you.
The ITS Team

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

HLS Systems – Maintenance Notification: Tuesday January 13th 11 PM-7 AM January 12, 2015

Posted by ijohnson in : HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear members of the HLS Community,

On Tuesday, January 13th, from 11:00pm to 7:00am, ITS will be performing scheduled maintenance on the BES server (Blackberry Enterprise Services) in order to ensure continued reliability and performance. Individuals using their Blackberry’s during this scheduled maintenance window will be unable to access new emails during maintenance.

If you experience interruptions after the scheduled maintenance window please call the Help Desk at 5-0722.

Thank you,

The ITS Team

HLS Systems – Maintenance Notification: Monday, December 22, 5 A.M. – 8 A.M. December 18, 2014

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,

ITS will be performing a scheduled maintenance on Monday, December 22nd, between 5am-8am in order to ensure continued reliability and performance on the following HLS Systems:

• Clinical – Printing
• Clinical – Time Matters
• Clinics – Remote Clinics
• Encoder Viewing Server
• Exam4
• Facilities Card Swipe System (Card access will continue to work during this system maintenance.)
• File Maker
• Helios (Agresso)
• HLS Faculty-Staff Printing
• HLS Printing
• Housing (HAHLS)
• Kofax
• Library Servers
• Me.law.harvard (claim code system)
• My Rooms (EMS)
• PaperVision
• Power Faids
• Student Printing

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.

Thank you,
ITS Team

SeatGen Maintenance: Monday, December 8th from 9AM until Noon December 5, 2014

Posted by abagnell in : HLS Staff, Outages & Notifications , add a comment

Dear Faculty Assistants,

 

On Monday, SeatGen will be undergoing an upgrade from 9AM until noon.  During the upgrade, it will be unavailable.  After noon, the application will return to normal function.  If you have problems with SeatGen after the upgrade, please contact the helpdesk (hlshelp@law.harvard.edu, x50722).

 

Thank You,

 

ITS Help