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HLS and Clinical Systems – Maintenance Notification: June 16th and June 17th (5:00am – 8:00am) June 11, 2015

Posted by hlsits in : Announcements, HLS Community, HLS Faculty, HLS Staff, HLS Students , add a comment

Dear Members of the HLS Community,

ITS will be performing a scheduled maintenance on Tuesday, June 16th, between 5am-8am in order to ensure continued reliability and performance on the following HLS and Clinical Systems:

ITS will be performing a scheduled maintenance on Wednesday, June 17th, between 5am-8am in order to ensure continued reliability and performance on the following HLS Systems:

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.

Thank you,

ITS Team

Student Printing System — Maintenance Notification: August 20th (7:00am – 8:00am) August 19, 2015

Posted by abagnell in : Announcements, HLS Students, Outages & Notifications, Uncategorized , add a comment

Dear members of the HLS Community,

On August 20, 2015 from 7:00am – 8:00am, ITS will be performing scheduled maintenance on the Student Printing System in order to ensure continued reliability and performance. Specific outages can be viewed on the ITS Blog webpage. Individuals using their computers during this scheduled maintenance window will be unable to access the services undergoing maintenance.

If you experience interruptions with these services after the scheduled maintenance window, please reboot your computer. If you continue to experience problems, please call the ITS Service Desk at 5-0722.

Thank you,
The ITS Team

HLS Wireless Network Maintenance June 16, 2015

Posted by brandonkimm in : Uncategorized , add a comment

Dear Members of the HLS Community,

On Thursday, June 18, 2015 between 5:00 am and 7:00 am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of our routine maintenance. During this period, wireless connectivity will be down for all of HLS.  If you are connected via wireless at the time of the maintenance period, you will lose your network connection.

The service will return to normal operation after the maintenance window.

After services are restored, you may need to reselect the wireless network, or reboot your device in order to reconnect .

If you need assistance, please stop by the student helpdesk in WCC. The student helpdesk will open at 7 AM  on June 18th to provide help to anyone having wireless issues.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

Thank you,

The ITS Team

Unplanned Service Interruption Restored June 11, 2015

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear HLS Community,

The unplanned service interruption on the HLS website and associated services have been resolved.  Normal service has been restored.  Thank you for your patience with this matter.

Thank you,

The ITS Team

Unplanned Service Interruption June 11, 2015

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear HLS Community,

We are presently experiencing an unplanned service interruption on the HLS website and associated services. We are actively working to resolve the issue. You do not need to take any action. We will send out an update when the issue has been resolved.

Thank you,

The ITS Team

HLS File Transfer System Maintenance June 9, 2015

Posted by brandonkimm in : Uncategorized , add a comment

 

Dear Members of the HLS Community,

 

On Thursday, June 11, 2015 between 6:00 am and 7:00 am, HLS will be conducting system maintenance to the Secure and Large File Transfer System (https://hlsfiletransfer.law.harvard.edu/).

 

The service will return to normal operation after the maintenance window.

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu  or x5-0722.

 

Thank you,

The ITS Team

 

 

HLS ITS Open & Secure June 3, 2015

Posted by hlsits in : Uncategorized , add a comment

Dear members of the HLS community,

 

The following is an HLS ITS Open & Secure advisory.   Our goal with these advisories is to report on information security issues in the hope that it helps influence the way you use technology and makes you better prepared to protect yourself.  Should you have any questions on the following, please call ITS at x50722 or email security@law.harvard.edu.

 

Recent Security and data breach news:

 

HUIT Security Assessment

 

Tips and reminders:

Smishing

 

General Tips

o   Windows users can hold down the “Windows” key and press the “L” key at the same time

 

Information security “By the numbers” – 2/1/2015 to 5/31/2015

 

Thank you,

 

The ITS Team

 

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

 

 

Network Systems Maintenance – Monday May 11th 9 pm – 12 am May 8, 2015

Posted by mchilds in : Uncategorized , add a comment

Dear Members of the HLS Community,

On Monday, May 11th 2015 between 9:00 pm – 12:00 am, HLS will be conducting planned routine maintenance to the HLS network infrastructure.

During this period, access to the following applications may be intermittent:

These applications and services will return to normal operation after the maintenance window.

After services are restored, you may need to reboot your device(s).

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

The student helpdesk will open at 7:00 AM on Tuesday May 12th to provide help to anyone having problems due to this maintenance.

Thank you,

The ITS Team

Resolved: Issues sending to some external addresses May 5, 2015

Posted by brandonkimm in : Uncategorized , add a comment

Dear members of the HLS community,

Pursuant to our message on Tuesday, May 5th, the issue regarding sending email to Hotmail.comOutlook.com, and MSN.com addresses is resolved.

What was affected:
Sending email to Hotmail.comOutlook.com, and MSN.com email addresses

What you need to do:
Nothing is required by you. Please report any issues to the number below.

Please contact the ITS help desk at x.5-0722 if you have any questions.

Issues sending to some external addresses May 5, 2015

Posted by kchang in : Announcements, HLS Community, HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear members of the HLS community,

We have been informed that some people have been experiencing issues sending email to Hotmail.comOutlook.com, and MSN.com addresses. While we have confirmed issues with these specific email addresses, there may be others that haven’t been reported.

What is affected:
Sending emails to Hotmail.comOutlook.com, and MSN.com addresses

What you need to do:
We are actively working with the vendor to resolve this issue, and will send an update when this is resolved.

Please contact the ITS help desk at x.5-0722 if you have any questions.

Thank you,
The ITS Team