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HLS Systems – Maintenance Notification: Monday, December 22, 5 A.M. – 8 A.M. December 18, 2014

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,

ITS will be performing a scheduled maintenance on Monday, December 22nd, between 5am-8am in order to ensure continued reliability and performance on the following HLS Systems:

• Clinical – Printing
• Clinical – Time Matters
• Clinics – Remote Clinics
• Encoder Viewing Server
• Exam4
• Facilities Card Swipe System (Card access will continue to work during this system maintenance.)
• File Maker
• Helios (Agresso)
• HLS Faculty-Staff Printing
• HLS Printing
• Housing (HAHLS)
• Kofax
• Library Servers
• Me.law.harvard (claim code system)
• My Rooms (EMS)
• PaperVision
• Power Faids
• Student Printing

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.

Thank you,
ITS Team

SeatGen Maintenance: Monday, December 8th from 9AM until Noon December 5, 2014

Posted by abagnell in : HLS Staff, Outages & Notifications , add a comment

Dear Faculty Assistants,

 

On Monday, SeatGen will be undergoing an upgrade from 9AM until noon.  During the upgrade, it will be unavailable.  After noon, the application will return to normal function.  If you have problems with SeatGen after the upgrade, please contact the helpdesk (hlshelp@law.harvard.edu, x50722).

 

Thank You,

 

ITS Help 

Internet Connection Problems December 5, 2014

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear HLS Community,
Currently, many folks are experiencing intermittent problems connecting to sites on the internet. This is a problem impacting all of Harvard. ITS is aware of this issue and is waiting for a resolution from Central IT. Once the situation is resolved, we will notify the community.
Thank you,
ITS Team

Wireless Outage – November 25 from 5AM to 7AM November 20, 2014

Posted by abagnell in : HLS Community, Uncategorized , add a comment

Dear Members of the HLS Community,

On Tuesday, November 25, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the wireless network routine maintenance. During this period, wireless connectivity will be down for all of HLS. If you are connected via wireless at the time of the maintenance period, you will lose your network connection. After services are restored, you may need to reselect the wireless network to reconnect. If you need assistance, stop by the student helpdesk in WCC. The student helpdesk will open at 7:00am on the 25th to provide help for anyone having wireless problems.

Thank you,
The ITS Team

Apple operating system update notification. October 17, 2014

Posted by abagnell in : HLS Community, Uncategorized , 1 comment so far

Dear Members of the HLS Community,

As many of you are aware, Apple has released a new version of its operating system, OSX version 10.10, aka Yosemite. Major operating system upgrades like this often break programs or have other quirks that can cause problems. We advise all members of the community to refrain from upgrading. ITS will be testing this new operating system and will roll it out once we know it works properly with HLS supported applications.

Students should note that Exam4 is not supported in Yosemite.

As always, if you have any questions or concerns please contact the HLS Helpdesk at x.50722

Sincerely,

ITS Team

HLS Systems – Maintenance Notification: Thursday, October 16th 6 A.M. – 9 A.M. October 15, 2014

Posted by mmatturro in : HLS Community, Uncategorized , add a comment

Dear Members of the HLS Community,

ITS will be performing scheduled maintenance on Thursday, October 16, between 6am-9am, in order to ensure continued reliability and performance on the following HLS Systems:

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.
Thank you,

ITS Team

Scheduled Maintenance on select HLS Systems October 10, 2014

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

ITS will be performing a scheduled maintenance on Tuesday, October 14, between 6am-9am in order to ensure continued reliability and performance on the following HLS Systems:

 

Clinical – Printing
Clinical – Time Matters
Clinics – Remote Clinics
Encoder Viewing Server
Exam4
Facilities Card Swipe System (Card access will continue to work during this system maintenance.)
File Maker
Helios (Agresso)
HLS Faculty-Staff Printing
HLS Printing
Housing (HAHLS)
Kofax
Library Servers
Me.law.harvard (claim code system)
My Rooms (EMS)
PaperVision
Power Faids
Student Printing

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.

 

Thank you,

ITS Team

Student Printer Maintenance in the Langdell Library June 23, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

ITS will be performing scheduled maintenance on Student Printing in the Langdell Library Tuesday, 6/24/2014, between 7am-10am in order to ensure continued reliability and performance. Individuals attempting to print from the LPT One client at either a desktop in the Langdell Library or a personal laptop will be unable to do so during this time.

 

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Student Help Desk.

 

Thank you,

 

The ITS Team

Internet Explorer security measures for “Use-After-Free” Vulnerability April 30, 2014

Posted by ijohnson in : Hints & Tips, HLS Community, Security , add a comment

On 4/29/2014, a community-wide notice was sent advising everyone to avoid using Internet Explorer due to a critical bug in that application.  This advisory is still in effect.  Many people have contacted IT asking for help importing their bookmarks from Internet Explorer into either Chrome or Firefox.  Here are the instructions for the import:

Before following either of these steps, close any other browsers that are open.

Importing your bookmarks into Chrome

  1. Open Google Chrome
  2. Click the Chrome menu on the browser toolbar
  3. Select Bookmarks
  4. Click Import bookmarks and settings
  5. In the “Import bookmarks and settings” dialog that appears, select Microsoft Internet Explorer
  6. Click Import
  7. The imported bookmarks appear in the “Other bookmarks” folder at the end of the bookmarks bar

Importing your bookmarks in Firefox

  1. Click the Bookmarks button and select Show All Bookmarks to open the Library window
  2. In the Library window, click Import and Backup and choose Import Data from Another Browser
  3. In the Import Wizard window that appears, select Microsoft Internet Explorer, then click Next
  4. Firefox will list the types of settings and information it can import. Select the items you want to import, then click Next
  5. Click Finish. The items you selected should now be imported

Your imported favorites will appear in the Bookmarks menu in a folder named “From Internet Explorer”

Thank you,

The ITS Team

April 29, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Students,

After hearing back from several students regarding the problem around submitting exams electronically, there may be a work around. If you try to do a “save as” of your exam, the “submit electronically” button doesn’t function.

But, if you end the exam, and then click “cancel”, then go into the “file and save options” menu after, you will be able to submit electronically there. We’ve had enough reports of success to have students now try it as an official workaround.

Thank you,

The ITS Team