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HLS IT Security Update: Guidance on the “Heartbleed” Internet security vulnerability April 16, 2014

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Early last week, an Internet security flaw dubbed “the Heartbleed bug” was discovered in some websites that use a secure connection to protect information such as usernames, passwords, and credit card numbers. HLS systems were not affected by the Heartbleed bug. Harvard Information Security reports that the Harvard PIN system and other Harvard Enterprise applications were also not affected by Heartbleed. However, across the University, IT Professionals have had to act quickly to fix some websites or applications that had the Heartbleed vulnerability. Harvard Information Security has found no indication that any information has been compromised.

Several popular Internet websites, including Gmail and Facebook, were found to have the Heartbleed vulnerability but have since been fixed. With many of the major websites now having been fixed, we think it is prudent to inform you that you might be at risk if you use same the same password for personal accounts (i.e. Gmail and Facebook) as you use for your Harvard accounts. Because these 3rd party sites were found to have the Heartbleed vulnerability, HUIT Security is recommending that you change your Harvard password if you have also used it for non-Harvard accounts. Furthermore, they recommend that you do not use the same password for Harvard and personal accounts going forward.

It is always good practice to periodically change all of your account passwords, and this may be a good opportunity to refresh your Harvard passwords even if you believe you are at low risk of being affected by Heartbleed. For information on how to change your passwords, please visit http://www.law.harvard.edu/about/adminis….

If you have any questions or concerns about this security issue or need assistance with changing your password, please contact the Help Desk ( hlshelp at law.harvard.edu, x5-0722).

Thank you,
The ITS Team

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Campus Wide Wireless Network Maintenance February 24, 2014

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Dear Members of the HLS Community,

On Wednesday, February 26, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the Wireless Network enhancement project.

There will be an interruption to wireless network services in various buildings.

Thank you,

The ITS Team

Campus Wide Wireless Network Maintenance February 24, 2014

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Dear Members of the HLS Community,

On Wednesday, February 26, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the Wireless Network enhancement project.

There will be an interruption to wireless network services in various buildings.

Thank you,
The ITS Team

 

Notification: Recent problems with Gmail February 4, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear HLS Students,

Google has notified us that they had a technical problem with Gmail recently which may have resulted in mail being moved to the wrong folders or deleted.  This happened to Gmail accounts accessed via mobile devices.  While Google has addressed the issue, it would be a good idea to go through your mail (especially your deleted items) to make sure that everything is in the right place.

Below is the write-up from Google.  If you have any questions, please contact the student helpdesk (help@law.harvard.edu, 617-495-9576).

Your Harvard Google Apps account may have been affected by a recent issue in Gmail that caused some actions you took (e.g. deleting a message, marking it as spam, or moving it to a folder) while viewing a message to be inadvertently applied to a different message. The issue occurred between January 15 and January 21.

It affected only actions you took in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline, and not Gmail in a web browser or Gmail for Android.

The issue is now fixed. However, you must take action to re-file these messages in Gmail by February 14, 2014.

What to do now

We recommend that you check your Trash and Spam folders for any items that you did not intend to delete or mark as spam. You can restore any misfiled messages by moving them back to your Inbox or intended folder.

IMPORTANT: Please move these messages from the Trash and Spam folders by February 14 (messages are permanently deleted 30 days after they’re placed in the Trash).

Also, you may find messages in your inbox that you originally intended for Trash, Spam or other folders, and will need to move these messages.

 

Thank You,

The ITS Team

VPN Upgrade December 6, 2013

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Dear Students,

 

HLS is changing the way that users connect to VPN. In order to continue connecting to VPN:

1.      Go to https://vpn.harvard.edu

2.      Enter your HUID@LAWSTUDENT (For example, if your Harvard ID number is 12345678, you would enter 12345678@LAWSTUDENT).

3.      Your password will be your HUID Pin

4.      Follow the on screen prompts to install the VPN client. If you already have the VPN client installed, it will launch with the new credentials.

 

Please Note: The next time you launch the VPN and attempt to connect it may NOT say “vpn.harvard.edu” in the drop down box. If that is the case, click the drop down arrow to choose it.

 

The old VPN service will no longer work after 1/15/2014.  

Please contact the Student Help Desk at x.59576 with any questions.

 

Sincerely,

 

ITS@HLS

Exam 4 update… November 20, 2013

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Dear students,

The vendor of Exam 4 now reports that both Windows 8.1 and OSX 10.9 “Mavericks” are now supported. Anyone who has avoided upgrading to this point may now do so.

Thank you,

The ITS Team

Fall 2013 Exams Advisory… November 5, 2013

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Dear Students,

 

We have recently learned from the vendor of the Exam 4 software that Windows 8.1 is now supported. So, for anyone on the fence about upgrading, you can now proceed with confidence.

For all Mac users, OSX version 10.9 “Mavericks” is still presently under review, and we will notify everyone if they get an update ready for that OS in time for the Fall 2013 exams.

 

Thank you,

 

The ITS Team

Campus Wide Wireless Network Maintenance October 31, 2013

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Dear Members of the HLS Community,

 

On Wednesday, November 6, 2013 between the hours of 6:00 am and 7:00 am, HLS will be conducting planned maintenance to the wireless network infrastructure campus wide.

 

There will be an interruption to wireless network services in various buildings.

 

Thank you,

The ITS Team

Campus Wide Emergency Wireless Network Maintenance October 29, 2013

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Dear Members of the HLS Community,

 

On Tuesday, October 29th 2013 between the hours of 5:00 pm and 5:30 pm, HLS will be conducting emergency maintenance to the wireless network infrastructure campus wide to address an ongoing issue.

 

There will be an interruption to wireless network services in various buildings.

 

Thank you,

The ITS Team

 

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp