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Helios Maintenance April 23, 2013

Posted by ijohnson in : Uncategorized , add a comment

Dear Students,

The Helios upgrade today has been completed and the system is once again available for your use.

Thank you for your patience during the upgrade/maintenance process.

Sincerely,
The ITS Team

Gmail service outage April 17, 2013

Posted by mmatturro in : Outages & Notifications, Uncategorized , add a comment

Dear members of the HLS community,

This note is to let you know that Google’s Gmail service is currently experiencing some intermittent outages. This issue is affecting all Gmail users – people with a personal Gmail account as well as people with an account through Harvard (HLS or any other parts of Harvard).

What is affected:
All Gmail services – consumer accounts and all Harvard Gmail accounts.

What you need to do:
No action needed. We just need to wait for Google to resolve these issues.

Please contact the ITS help desk at x.5-0722 if you have any questions.

Thank you,

The ITS Team

This information has also been posted on our ITS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Un-scheduled Interruption of Myrooms.law.harvard.edu April 16, 2013

Posted by mmatturro in : Outages & Notifications, Uncategorized , add a comment

Dear members of the HLS IT user community,

This note is to let you know that we are still experiencing an un-scheduled interruption of Myrooms.law.harvard.edu. ITS is working on the issue and will send an update once the issue is resolved.

Thank you,
The ITS Team

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Un-scheduled interruption of several applications – Update April 15, 2013

Posted by mmatturro in : Outages & Notifications, Uncategorized , add a comment

Dear members of the HLS Community,

 This note is to let you know that we have resolved the issues from last night’s unexpected outage for several Microsoft SQL applications.

 What was affected:

CMS, Myrooms, SeatGen, Business Objects and Pfaids

 

What you need to do:

If you are still experiencing an issue this morning with the applications listed above, please try to reboot your computer.  If you continue to have problems after rebooting please contact the ITS help desk at x.5-0722. We apologize for any inconveniencethis may have caused.

 

Thank you,

The ITS Team

This information has also been posted on our ITS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

 

 

~~~~~~

 

Dear members of the HLS IT user community,

This note is to let you know that we began experiencing an un-scheduled interruption of several applications (CMS, Myrooms, SeatGen, Business Objects and Pfaids) starting at 7:55pm. ITS is working on the issue and will send an update once the issue is resolved.

Thank you,
The ITS Team

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Unscheduled Email Outage Resolved February 14, 2013

Posted by mmatturro in : Outages & Notifications, Resolved , add a comment
Dear members of the HLS community,
This note is to let you know that Faculty and Staff Email services have been restored.

What was affected:

All Faculty and Staff Email.
What you need to do:
If you have sent Email messages, please check your outbox and drafts folder. If you are not receiving messages, please restart your Email client.
Please contact the ITS help desk at x.5-0722 with any continued issues. We apologize for any inconveniences.
Thank you,

The ITS Team
This information has also been posted on our ITS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Open & Secure Advisory, 1st Quarter 2013 February 12, 2013

Posted by ijohnson in : HLS Faculty, HLS Staff, Security , add a comment

Dear members of the HLS community,

 

The following is an HLS ITS Open & Secure advisory.   Our goal with these advisories is to report on information security issues in the hope that it helps change the way you use technology and make you better prepared to protect yourself.  Should you have any question on the following, please call ITS at x50722 or email security@law.harvard.edu and check out the Open & Secure website and the Information Security blog.

 

Recent Breaches in Academia (from www.privacyrights.org):

Pepperdine University, December 11, 2012   An employee had left a University laptop in their locked car and it was stolen from the car.  The data on the laptop may have included names, SSNs, addresses, and/or date of birth.  The laptop was used for IRS related information and had information dating back to 2008, and approx 75% of those affected were students.

This is an example of why HLS policy states high risk confidential information and/or confidential information are not to be stored on laptops.  But if a laptop is used for field work, such as clinical or research work, the laptop must be encrypted and the data moved to HLS secure network storage as soon as possible.

Stanford University, 4th Breach:  January 9, 2013 Packard Children’s Hospital had 57,000 patients information exposed when an unencrypted laptop was stolen from a physician’s car.  Previously, in August 2012 Stanford Hospitals & Clinics and the School of Medicine had 2,500 exposed when an unencrypted laptop was stolen from a physician’s locked office.  In September 2011 Stanford Hospitals & Clinics reported 20,000 records exposed when they were inadvertently posted to a website, and in January 2010 Packard Children’s Hospital reported 532 records exposed when a computer was lost.

Tips and reminders:

 

False HUIT emails: 

 

Drive-by Downloads:

 

 

Information security events for the period of 10/1/2012 to 12/31/2012

 

Thanks for your help,

 

Bob McCarthy, CISSP

IT Risk and Security Administrator

Harvard Law School

WCC B036

1585 Massachusetts Ave.

Cambridge, MA 02138

(617) 496-0753

Submitting Evaluations in Helios February 7, 2013

Posted by ijohnson in : HLS Students , add a comment

Dear Students,

The recent issue that some students experienced when submitting position evaluations, within Helios, using the Safari and Chrome browsers has been resolved.

You may once again use any of the following browsers to access Helios:  Internet Explorer, Firefox, Safari and Chrome.

We are sorry for any inconvenience this temporary issue caused.

Thank you,

The ITS Team

January 28, 2013

Posted by ijohnson in : Announcements, HLS Faculty, HLS Staff , add a comment

Today is Data Privacy Day, and we wanted to share the following information from the National Cyber Security Alliance  staysafeonline.org):

Data Privacy Day is an effort to empower people to protect their privacy and control their digital footprint and escalate the protection of privacy and data as everyone’s priority. Data Privacy Day began in the United States and Canada in January 2008, as an extension of the Data Protection Day celebration in Europe. The Day commemorates the 1981 signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. Data Privacy Day is a celebration for everyone and held on January 28th every year.

In our online world, data is free flowing. All of us – from home computer users to the largest corporations – need to be aware of the personal and private data others have entrusted to us and remain vigilant and proactive about protecting it. Being a good digital citizen means being a good steward of data. Data Privacy Day is an effort to empower people to protect their privacy and control their digital footprint and escalate the protection of privacy and data as everyone’s priority. Data Privacy Day is led by the National Cyber Security Alliance, a non-profit, public private partnership focused on cyber security education for all online citizens.

For more information on HLS security and privacy visit:

Open & Secure

 

January 25, 2013

Posted by ijohnson in : Uncategorized , add a comment

Dear Students,

 

A recent update has caused issues when using the Safari or Chrome browsers to fill out position evaluations in the Public Service section of Helios.  We are aware of the issue, and are actively working on a resolution.

In the meantime, please use either Internet Explorer or Firefox to complete position evaluations in Helios.  We are sorry for any inconvenience this causes.

 

Thank you,

The ITS Team

Un-scheduled iSites Outage January 22, 2013

Posted by Gyodi Olech in : HLS Community, Outages & Notifications, Resolved , add a comment

iSites has been restored to normal operation. Those who wish to connect to iSites websites are once again able to do so. We regret any inconvenience this interruption may have caused.

Thank you,

The ITS Team

___________________________________________________

Dear members of the HLS community,

This note is to let you know that course iSites are currently experiencing some outages. This issue affects all schools at Harvard using iSites. Harvard University IT (HUIT) is aware of the issue and working to resolve it.

What is happening:
The iSites service, which runs all of HLS’s course sites, is experiencing a variety of outages, including login problems.

What is affected:
The University’s iSite service is the only service affected.

What you need to do:
Nothing for now. We will send an update when the service is back up and running.

Thank you,
The ITS Team