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Network Systems Maintenance – Monday May 11th 9 pm – 12 am May 8, 2015

Posted by mchilds in : Uncategorized , add a comment

Dear Members of the HLS Community,

On Monday, May 11th 2015 between 9:00 pm – 12:00 am, HLS will be conducting planned routine maintenance to the HLS network infrastructure.

During this period, access to the following applications may be intermittent:

These applications and services will return to normal operation after the maintenance window.

After services are restored, you may need to reboot your device(s).

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

The student helpdesk will open at 7:00 AM on Tuesday May 12th to provide help to anyone having problems due to this maintenance.

Thank you,

The ITS Team

Resolved: Issues sending to some external addresses May 5, 2015

Posted by brandonkimm in : Uncategorized , add a comment

Dear members of the HLS community,

Pursuant to our message on Tuesday, May 5th, the issue regarding sending email to Hotmail.comOutlook.com, and MSN.com addresses is resolved.

What was affected:
Sending email to Hotmail.comOutlook.com, and MSN.com email addresses

What you need to do:
Nothing is required by you. Please report any issues to the number below.

Please contact the ITS help desk at x.5-0722 if you have any questions.

Issues sending to some external addresses May 5, 2015

Posted by kchang in : Announcements, HLS Community, HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear members of the HLS community,

We have been informed that some people have been experiencing issues sending email to Hotmail.comOutlook.com, and MSN.com addresses. While we have confirmed issues with these specific email addresses, there may be others that haven’t been reported.

What is affected:
Sending emails to Hotmail.comOutlook.com, and MSN.com addresses

What you need to do:
We are actively working with the vendor to resolve this issue, and will send an update when this is resolved.

Please contact the ITS help desk at x.5-0722 if you have any questions.

Thank you,
The ITS Team

Network Systems Maintenance – Wednesday, May 6th from 5AM to 7AM May 1, 2015

Posted by brandonkimm in : Uncategorized , add a comment

Dear Members of the HLS Community,

 

On Wednesday, May 6th, 2015 between 5:00am – 7:00am, HLS will be conducting planned routine maintenance to the HLS network infrastructure.

 

During this period, access to the following applications may be intermittent:

 

 

These applications and services will return to normal operation after the maintenance window.

 

After services are restored, you may need to reboot your device(s).

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

 

The student helpdesk will open at 7:00 AM  on May 6th to provide help to anyone having problems due to this maintenance.

 

Thank you,

 

The ITS Team

Exam 4 Mac Release Typing Lag Bug… April 28, 2015

Posted by ijohnson in : Hints & Tips, HLS Students, How To , add a comment

Extegrity Support has notified us that there is a bug with the latest Exam 4 client for Macs. This bug generates a substantial amount of lag during typing when the following conditions are present:

  1. A large amount of text has been entered.
  2. The document statistics window is turned on.

If you experience this issue on your machine, you should turn off the document stats window. If you want to turn it on momentarily to check your progress, you can do so, then turn it off again. The dedicated button for this feature is just to the right of the typing space. If the workaround creates problems for you or doesn’t resolve the issue call or email the student help desk.

Thank you,

The ITS Team

Network Systems Maintenance – Thursday, April 23rd from 5AM to 7AM April 21, 2015

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

On Thursday, April 23, 2015 between 5:00am – 7:00am, HLS will be conducting planned routine maintenance to the HLS network infrastructure.

During this period, access to the following applications may be intermittent:

These applications and services will return to normal operation after the maintenance window.

After services are restored, you may need to reboot your device(s).

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

The student helpdesk will open at 7:00 AM  on April 23rd to provide help to anyone having problems due to this maintenance.

Thank you,

The ITS Team

me.law.harvard.edu maintenance April 20, 2015

Posted by mchilds in : HLS Community , add a comment

Dear Members of the HLS Community,

 

On April 21st, 2015 from 9:00 pm – 10:00 pm, HLS will be conducting planned maintenance to the HLS “me.law.harvard.edu” website. Account claim and password change capabilities will not be available during this time.  Login access to your computers, network shares, and HLS websites will continue to be available during the maintenance.

 

The service will return to normal operation after the maintenance window.

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

 

Thank you,

The ITS Team

me.law.harvard.edu maintenance March 31, 2015

Posted by mmatturro in : HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

On Thursday, April 2nd, 2015 from 6:00am – 7:30am, HLS will be conducting planned maintenance to the HLS “me.law.harvard.edu” website. Account claim and password change capabilities will not be available during this time.  Login access to your computers, network shares, and HLS websites will continue to be available during the maintenance.

 

The service will return to normal operation after the maintenance window.

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

 

Thank you,

The ITS Team

 

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

me.law.harvard.edu maintenance March 25, 2015

Posted by kchang in : HLS Community, HLS Faculty, HLS Staff, HLS Students , add a comment

Dear Members of the HLS Community,

On Monday, March 30th, 2015 from 6:00am – 7:30am, HLS will be conducting planned maintenance to the HLS “me.law.harvard.edu” website. Account claim and password change capabilities will not be available during this time. Login access to your computers, network shares, and HLS websites will continue to be available during the maintenance.

The service will return to normal operation after the maintenance window.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

Thank you,
The ITS Team

Student Printing Client Upgrade March 19, 2015

Posted by abagnell in : HLS Students, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Student Community,

The student printing system, LPTOne, has been upgraded. Following that upgrade, students wishing to print from their personal computers will need to install the latest version of the LPTOne Print Client. You can access the installation for the new client here: http://printclient.law.harvard.edu:30044….

If you have any questions, or encounter any issues after downloading the new client, please contact the ITS Helpdesk at  help at law.harvard.edu (x5-9576), or stop by the Student Helpdesk located in the basement of WCC.

Thanks,

The ITS Team