Keyserver Interruption November 23, 2009
Posted by ijohnson in : Uncategorized , add a commentBeginning: Monday, November 23, 2009 – 10:00am
Services or Regions Affected:
Keyserver, the FAS software license management application
Summary:
Access to the Keyserver application is currently interrupted for some users. Those who are trying to connect to FAS-provided software applications which rely on Keyserver may be unable to do so at this time.
FAS IT technical staff are actively working to restore service.
Contact Information:
Please contact the FAS IT Service Desk at 617-495-9000 or help at fas.harvard.edu with any questions or concerns (Mon-Fri: 9 AM-8 PM,
Sat: 10 AM-6 PM, Sun: 12 PM-5 PM).
Sincerely,
FAS Information Technology
_______________________________________________
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Network Maintenance Notification November 23, 2009
Posted by ijohnson in : Uncategorized , add a commentDear members of the HLS User Community,
ITS will be performing scheduled maintenance on the HLS network in Shaw Hall, Dane Hall and 3 Mellen Street on Tuesday, November 24th, between 4:00 AM and 5:00 AM.
Individuals using their computers during this scheduled maintenance window will experience an interruption to network services.
If you experience interruptions with this service after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.
Thank you,
The ITS Team
Unscheduled Interruption of ITS Services (11/20/09) November 20, 2009
Posted by jfuller in : HLS Community , add a commentDear members of the HLS IT user community,
This note is to let you know that we experienced an un-scheduled interruption of IT services. The specifics of the incident are outlined below. Feel free to reach out to the Help Desk with any questions.
What happened:
One of our user’s machine was compromised and started to generate thousands of SPAM email messages. This sudden spike in email traffic ended up overwhelming our email systems and delaying emails to/from our systems between 9:30AM and 12:00PM.
What was affected:
HLS Email Services only.
What you need to do:
Nothing the problem has been resolved.
Thank you,
The ITS Team
Traveling? Some tips to help protect your computer November 19, 2009
Posted by mtracy in : HLS Community, Security , add a commentIn case you missed it The Crimson has a story about Google providing free Wi-Fi at airports this holiday season. I know, I know, how awesome is that.
Well you might want to check out some of the tips for protecting yourself when using free Wi-Fi. These are simple tips, but will help protect your computer and your data while you are traveling this holiday season. The suggestions include: Use your computers firewall, turn off sharing, turn off ‘auto connect’ Wi-Fi settings… more info is available HERE.
Ever wonder what Google knows about you? November 12, 2009
Posted by mtracy in : HLS Community, Security , add a commentWell, now you can find out. Last week Google announced a new service called “Google Dashboard”. The new service allows users of various Google services to view and change what information Google stores.
According to a Google blog post “In an effort to provide you with greater transparency and control over your own data, we’ve built the Google Dashboard. Designed to be simple and useful, the Dashboard summarizes data for each product that you use (when signed in to your account) and provides you direct links to control your personal settings. Today, the Dashboard covers more than 20 products and services, including Gmail, Calendar, Docs, Web History, Orkut, YouTube, Picasa, Talk, Reader, Alerts, Latitude and many more. The scale and level of detail of the Dashboard is unprecedented, and we’re delighted to be the first Internet company to offer this — and we hope it will become the standard. Watch this quick video to learn more and then try it out for yourself at www.google.com/dashboard.”
System Maintenance November 10, 2009
Posted by ijohnson in : Uncategorized , add a commentDear Members of the HLS IT User Community,
HLS will be conducting routine maintenance to many of our servers on Wednesday, November 18th and Thursday, November 19th from 7 AM to 8 AM. Access to the following services will be limited:
· Netlocker
· PowerFaids
· Clinical Systems including Remote Access, Printing, and Network Data
· Exam Software
If you experience problems with any of these systems after this maintenance window, please contact the Help Desk.
Thank you,
The ITS Team
Maintenance for Faculty and Staff IT Services November 10, 2009
Posted by ijohnson in : Uncategorized , add a commentDear Members of the HLS IT User Community,
HLS will be conducting routine maintenance to many of our servers on Wednesday, November 18th and Thursday, November 19th from 7 AM to 8 AM. Access to the following services will be limited:
· Webedit.law.harvard.edu (CMS)
· Printing
· Password Station
If you experience problems with any of these systems after this maintenance window, please contact the Help Desk.
Thank you,
The ITS Team
Hauser student lab and help desk hours November 10, 2009
Posted by jfuller in : HLS Students , add a commentDue to conflicting information on our web page, which has now been found and fixed (live site will replicate the changes today), I am posting this a second time. My apologies to those that were confused by the conflicting information.
For those of you that are returning you will notice a change in the ITS student help desk’s hours.
The hours for this acedemic year will be 8:30 AM – 7 PM, Monday through Friday.
If you need assistance for your computer after 7 PM or over the weekend, we do recommend that you visit the Macintosh Store in the Cambridge Side Galleria (for your Mac) and the Microcenter on Memorial Drive (for your PC).
Questions?
Contact the student help desk via email at help at law.harvard.edu or via phone, 617 495 9576.
Thanks,
Jason Fuller, Manager of Technology Support Services
Windows 7* November 6, 2009
Posted by jfuller in : HLS Students , add a commentFor those who purchased the Windows 7 Home Premium Student Edition for $29.99 from Digital River, you may have experienced difficulties during the upgrade from Windows Vista 32-bit to Windows 7 64-bit.
Instead of using an installer for the upgrade, Microsoft now suggests that those who have been experiencing issues run the software from a disc image. The Digital River site now has a solution which instructs users on how to upgrade from 32-bit to 64-bit.
Here’s the solution from Microsoft: http://drh.img.digitalriver.com/store/mswpus/ContentTheme/pbPage.Upgrade
*ITS is currently in testing for Windows 7 and does not fully support all of the sponsored applications on the Windows 7 platform. We recommend waiting until software (i.e. Exam4) is fully tested and ready for Windows 7 before you upgrade.
Avoiding malware on social networks November 5, 2009
Posted by mtracy in : HLS Community, Security , add a commentThere is a great how to post on ReadWriteWeb on How to Avoid Malware on Facebook and Twitter: 8 Best Practices. It is definitely worth taking 10 minutes to review it. Some areas that are highlighted include:
Don’t assume a link is “safe” because it’s from a friend, Don’t Assume Bit.ly Links are Safe: Use an up-to-date web browser: Keep Windows up-to-date: Don’t assume you’re safe because you use a Mac: and Be wary of email messages from social networks.
The full how to can be found HERE.