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Apple operating system update notification. October 17, 2014

Posted by abagnell in : HLS Community, Uncategorized , add a comment

Dear Members of the HLS Community,

As many of you are aware, Apple has released a new version of its operating system, OSX version 10.10, aka Yosemite. Major operating system upgrades like this often break programs or have other quirks that can cause problems. We advise all members of the community to refrain from upgrading. ITS will be testing this new operating system and will roll it out once we know it works properly with HLS supported applications.

Students should note that Exam4 is not supported in Yosemite.

As always, if you have any questions or concerns please contact the HLS Helpdesk at x.50722

Sincerely,

ITS Team

HLS Systems – Maintenance Notification: Thursday, October 16th 6 A.M. – 9 A.M. October 15, 2014

Posted by mmatturro in : HLS Community, Uncategorized , add a comment

Dear Members of the HLS Community,

ITS will be performing scheduled maintenance on Thursday, October 16, between 6am-9am, in order to ensure continued reliability and performance on the following HLS Systems:

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.
Thank you,

ITS Team

Scheduled Maintenance on select HLS Systems October 10, 2014

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

ITS will be performing a scheduled maintenance on Tuesday, October 14, between 6am-9am in order to ensure continued reliability and performance on the following HLS Systems:

 

Clinical – Printing
Clinical – Time Matters
Clinics – Remote Clinics
Encoder Viewing Server
Exam4
Facilities Card Swipe System (Card access will continue to work during this system maintenance.)
File Maker
Helios (Agresso)
HLS Faculty-Staff Printing
HLS Printing
Housing (HAHLS)
Kofax
Library Servers
Me.law.harvard (claim code system)
My Rooms (EMS)
PaperVision
Power Faids
Student Printing

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.

 

Thank you,

ITS Team

Student Printer Maintenance in the Langdell Library June 23, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

ITS will be performing scheduled maintenance on Student Printing in the Langdell Library Tuesday, 6/24/2014, between 7am-10am in order to ensure continued reliability and performance. Individuals attempting to print from the LPT One client at either a desktop in the Langdell Library or a personal laptop will be unable to do so during this time.

 

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Student Help Desk.

 

Thank you,

 

The ITS Team

Internet Explorer security measures for “Use-After-Free” Vulnerability April 30, 2014

Posted by ijohnson in : Hints & Tips, HLS Community, Security , add a comment

On 4/29/2014, a community-wide notice was sent advising everyone to avoid using Internet Explorer due to a critical bug in that application.  This advisory is still in effect.  Many people have contacted IT asking for help importing their bookmarks from Internet Explorer into either Chrome or Firefox.  Here are the instructions for the import:

Before following either of these steps, close any other browsers that are open.

Importing your bookmarks into Chrome

  1. Open Google Chrome
  2. Click the Chrome menu on the browser toolbar
  3. Select Bookmarks
  4. Click Import bookmarks and settings
  5. In the “Import bookmarks and settings” dialog that appears, select Microsoft Internet Explorer
  6. Click Import
  7. The imported bookmarks appear in the “Other bookmarks” folder at the end of the bookmarks bar

Importing your bookmarks in Firefox

  1. Click the Bookmarks button and select Show All Bookmarks to open the Library window
  2. In the Library window, click Import and Backup and choose Import Data from Another Browser
  3. In the Import Wizard window that appears, select Microsoft Internet Explorer, then click Next
  4. Firefox will list the types of settings and information it can import. Select the items you want to import, then click Next
  5. Click Finish. The items you selected should now be imported

Your imported favorites will appear in the Bookmarks menu in a folder named “From Internet Explorer”

Thank you,

The ITS Team

April 29, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Students,

After hearing back from several students regarding the problem around submitting exams electronically, there may be a work around. If you try to do a “save as” of your exam, the “submit electronically” button doesn’t function.

But, if you end the exam, and then click “cancel”, then go into the “file and save options” menu after, you will be able to submit electronically there. We’ve had enough reports of success to have students now try it as an official workaround.

Thank you,

The ITS Team

Exam 4 Advisory for Mac Client… April 29, 2014

Posted by ijohnson in : Outages & Notifications , add a comment

Dear Students,

Extegrity Admin Support has notified us that there have been some reported problems with the Exam 4 client for Macs. Specifically, some students have not been able to click the “submit electronically” button at the end of the exam.

The second reported issue concerns the administrator authentication (admin password) dialog box popping up repeatedly during the exam.

If you have concerns about these errors, or have experienced them directly on your Mac, the Langdell Library Lab is fully equipped with Exam 4, with admin rights. Additionally, loaners will be available at the Student Help Desk that have Exam 4 installed. They will be available on a first come-first serve basis.

Thank you,

The ITS Team

HLS IT Security Update: Guidance on the “Heartbleed” Internet security vulnerability April 16, 2014

Posted by brandonkimm in : Uncategorized , add a comment

Early last week, an Internet security flaw dubbed “the Heartbleed bug” was discovered in some websites that use a secure connection to protect information such as usernames, passwords, and credit card numbers. HLS systems were not affected by the Heartbleed bug. Harvard Information Security reports that the Harvard PIN system and other Harvard Enterprise applications were also not affected by Heartbleed. However, across the University, IT Professionals have had to act quickly to fix some websites or applications that had the Heartbleed vulnerability. Harvard Information Security has found no indication that any information has been compromised.

Several popular Internet websites, including Gmail and Facebook, were found to have the Heartbleed vulnerability but have since been fixed. With many of the major websites now having been fixed, we think it is prudent to inform you that you might be at risk if you use same the same password for personal accounts (i.e. Gmail and Facebook) as you use for your Harvard accounts. Because these 3rd party sites were found to have the Heartbleed vulnerability, HUIT Security is recommending that you change your Harvard password if you have also used it for non-Harvard accounts. Furthermore, they recommend that you do not use the same password for Harvard and personal accounts going forward.

It is always good practice to periodically change all of your account passwords, and this may be a good opportunity to refresh your Harvard passwords even if you believe you are at low risk of being affected by Heartbleed. For information on how to change your passwords, please visit http://www.law.harvard.edu/about/adminis….

If you have any questions or concerns about this security issue or need assistance with changing your password, please contact the Help Desk ( hlshelp at law.harvard.edu, x5-0722).

Thank you,
The ITS Team

test post March 18, 2014

Posted by brandonkimm in : Uncategorized , add a comment

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Campus Wide Wireless Network Maintenance February 24, 2014

Posted by ijohnson in : HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear Members of the HLS Community,

On Wednesday, February 26, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the Wireless Network enhancement project.

There will be an interruption to wireless network services in various buildings.

Thank you,

The ITS Team