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me.law.harvard.edu maintenance March 31, 2015

Posted by mmatturro in : HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

On Thursday, April 2nd, 2015 from 6:00am – 7:30am, HLS will be conducting planned maintenance to the HLS “me.law.harvard.edu” website. Account claim and password change capabilities will not be available during this time.  Login access to your computers, network shares, and HLS websites will continue to be available during the maintenance.

 

The service will return to normal operation after the maintenance window.

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu (x5-0722).

 

Thank you,

The ITS Team

 

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

me.law.harvard.edu maintenance March 25, 2015

Posted by kchang in : HLS Community, HLS Faculty, HLS Staff, HLS Students , add a comment

Dear Members of the HLS Community,

On Monday, March 30th, 2015 from 6:00am – 7:30am, HLS will be conducting planned maintenance to the HLS “me.law.harvard.edu” website. Account claim and password change capabilities will not be available during this time. Login access to your computers, network shares, and HLS websites will continue to be available during the maintenance.

The service will return to normal operation after the maintenance window.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

Thank you,
The ITS Team

Student Printing Client Upgrade March 19, 2015

Posted by abagnell in : HLS Students, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Student Community,

The student printing system, LPTOne, has been upgraded. Following that upgrade, students wishing to print from their personal computers will need to install the latest version of the LPTOne Print Client. You can access the installation for the new client here: http://printclient.law.harvard.edu:30044….

If you have any questions, or encounter any issues after downloading the new client, please contact the ITS Helpdesk at  help at law.harvard.edu (x5-9576), or stop by the Student Helpdesk located in the basement of WCC.

Thanks,

The ITS Team

Student printing outage March 17, 2015

Posted by abagnell in : HLS Students, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,

On Thursday, March 19th 2015 from 7:30am – 10:00am, HLS will be conducting planned maintenance to the Student Printing Service, LPTOne. During this time all student printing will be unavailable.

The update being performed will require a restart of the LPTOne application. Student printing will resume after the maintenance window has expired.

While we do not expect issues with the upgraded LPTOne client, if you have any questions, or encounter any issues after this window, please contact the ITS Helpdesk at  help at law.harvard.edu (x5-9576), or stop by the Student Helpdesk located in the basement of WCC.

Mailing Lists (Listserv) Maintenance March 3, 2015

Posted by hlsits in : Uncategorized , add a comment

Dear Members of the HLS Community,

 

On Thursday, March 5th, 2015 from 6:00am – 7:00am, HLS will be conducting planned maintenance to the Mailing Lists Application (https://www.law.harvard.edu/apps/its/lists/secure/coloneldomo). All mailing list communications sent and received will be queued during the maintenance window.

 

This service will return to normal operation after the maintenance window.

 

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at hlshelp@law.harvard.edu(x5-0722).

 

Thank you,

The ITS Team

Network Systems Maintenance – February 11 from 4AM to 6AM February 9, 2015

Posted by hlsits in : Announcements, HLS Community, Outages & Notifications , add a comment

Dear Members of the HLS Community,

On Wednesday, February 11, 2015 between 4:00am – 6:00am, HLS will be conducting planned maintenance to the HLS network infrastructure as part of routine maintenance.

During this period, access to our applications and services will be intermittent. These applications and services will return to normal operation after the maintenance window.

After services are restored, you may need to reboot your device(s).

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

The student helpdesk will open at 7 AM to provide help to anyone having problems.

Thank you,

The ITS Team

Notification: Rhythmyx publishing interruption January 30, 2015

Posted by ijohnson in : HLS Staff, Outages & Notifications , add a comment

Dear CMS Editors:

Recent necessary security upgrades to our network have caused our Rhythmyx web CMS to not publish correctly since Wednesday evening. ITS is actively investigating the issue and will update this list as more information becomes available.

You may continue to make edits in Rhythmyx as needed, but they will not publish until the issue is resolved. Note that the published website will remain available to all users throughout this period. (Also note that this outage does not affect those departments that have already migrated to WordPress.)

If you have any questions, please contact the ITS Helpdesk at hlshelp@law.harvard.edu or (617) 495-0722.

 

Thank you.

Sincerely,

The ITS Team

Rescheduled: HLS Home Drives – Maintenance Notification: Tuesday, February 3, 2015 January 29, 2015

Posted by ijohnson in : HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear members of the HLS Community,

Due to the snow day on Tuesday, HLS Home Drive migration has been rescheduled as follows:

On February 3rd between 5am – 6am, ITS will be performing maintenance on HLS Home Drives (H: Drive). Usage of the Home Drive can continue as usual during the maintenance.

If you experience issues with your home drive after the scheduled maintenance window, please call the Help Desk at 5-0722.

Thank you,

The ITS Team

IT Systems Maintenance January 28, 2015

Posted by abagnell in : HLS Community, Outages & Notifications, Uncategorized , add a comment

Dear Members of the HLS Community,
On Wednesday, January 28th 2015 between 10:00 pm and 11:00 pm, HLS will be conducting IT systems maintenance to the following applications to address a potential critical security issue:

• me.law.harvard.edu (password reset and claim code)
• listserv/majordomo (mailing lists)
• hlsforms (Frevvo)
• hlsfiletransfer (Large Secure File Transfer)
• CMS (Rythmex)
• printing.law.harvard.edu (LPTone/HLS Student Printing Accounts)
• www.law.harvard.edu (WordPress)
• hls.harvard.edu (WordPress)
• eresources.law.harvard.edu (exprozy)

These services will be briefly interrupted during this maintenance window.

If you have any questions, or encounter any issues after this maintenance, please contact the ITS Helpdesk at  hlshelp at law.harvard.edu (x5-0722).

Thank you.

The ITS Team

This has also been posted to our HLS Community Support Blog: http://blogs.law.harvard.edu/hlshelp

Maintenance Notification: Tuesday, January 27, 2015 January 23, 2015

Posted by ijohnson in : HLS Community, Outages & Notifications , add a comment

Dear members of the HLS Community,

On January 27th (5am – 6am), ITS will be performing maintenance on HLS Home Drives (H: Drive). Usage of the Home Drives can continue as usual during the maintenance.

If you experience issues with your Home Drives after the scheduled maintenance window, please call the Help Desk at 5-0722.

 Thank you,

 The ITS Team