Emergency System Maintenance November 25, 2009
Posted by ijohnson in : Uncategorized , add a commentDear Members of the HLS IT User Community,
HLS will be conducting emergency maintenance to the Clinical file server today, Wednesday, November 25th, at noon for 20 minutes approximately. Access to the following services will be limited:
• Clinical network shares
If you experience problems with any of these systems after this maintenance window, please contact the Help Desk.
Thank you,
The ITS Team
Unscheduled Interruption of IT Services (11/24/09) November 24, 2009
Posted by jfuller in : HLS Community , add a commentDear members of the HLS IT user community,
This note is to let you know that we experienced an unscheduled interruption of IT services. The specifics of the incident are outlined below. Feel free to reach out to the Help Desk with any questions.
What happened:
Further problems with the Clinical file storage server caused login delays, as well as issues accessing Clinical network drives.
What was affected:
HLS Clinical users were unable to log in or login was very slow, and Clinical network drives were inaccessible from local PCs.
What you need to do:
We are working to resolve this issue. In the meantime, please use Remote Desktop Connection to connect to RemoteClinics if you have problems accessing Clinical network shares.
Thank you,
The ITS Team
Thanksgiving Holiday – ITS and Hauser lab hours November 24, 2009
Posted by jfuller in : HLS Community , add a commentITS help desk services and Hauser lab will be closed on Thursday, November 26th and Friday, November 27th for the Thanksgiving holiday. We will reopen for business on Monday, November 30th, at 8:30 AM.
If you foresee a problem during this time, please contact us immediately so we can work on a solution.
Thanks,
Jason Fuller, Manager of Technology Support Services
Update: Unscheduled Interruption of IT Services (11/20/2009) November 24, 2009
Posted by ijohnson in : Uncategorized , add a commentDear members of the HLS IT user community,
This note is to update you regarding the unscheduled interruption of IT services on Friday. The specifics of the incident are outlined below. Feel free to reach out to the Help Desk with any questions.
What happened:
Problems with the Clinical file storage server caused login delays, as well as issues accessing Clinical network drives. Additionally, some users experienced problems logging in to Remote Clinics, due to their sessions hanging after being rebooted due to the slow login.
What was affected:
HLS Clinical users were unable to log in or login was very slow. Some users were unable to log in to Remote Clinics. Network shares were inaccessible from local PCs.
What you need to do:
Nothing. The issues have been resolved, and no action on your part is necessary.
Thank you,
The ITS Team
Keyserver Interruption November 23, 2009
Posted by ijohnson in : Uncategorized , add a commentBeginning: Monday, November 23, 2009 – 10:00am
Services or Regions Affected:
Keyserver, the FAS software license management application
Summary:
Access to the Keyserver application is currently interrupted for some users. Those who are trying to connect to FAS-provided software applications which rely on Keyserver may be unable to do so at this time.
FAS IT technical staff are actively working to restore service.
Contact Information:
Please contact the FAS IT Service Desk at 617-495-9000 or help at fas.harvard.edu with any questions or concerns (Mon-Fri: 9 AM-8 PM,
Sat: 10 AM-6 PM, Sun: 12 PM-5 PM).
Sincerely,
FAS Information Technology
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Network Maintenance Notification November 23, 2009
Posted by ijohnson in : Uncategorized , add a commentDear members of the HLS User Community,
ITS will be performing scheduled maintenance on the HLS network in Shaw Hall, Dane Hall and 3 Mellen Street on Tuesday, November 24th, between 4:00 AM and 5:00 AM.
Individuals using their computers during this scheduled maintenance window will experience an interruption to network services.
If you experience interruptions with this service after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Help Desk.
Thank you,
The ITS Team
Unscheduled Interruption of ITS Services (11/20/09) November 20, 2009
Posted by jfuller in : HLS Community , add a commentDear members of the HLS IT user community,
This note is to let you know that we experienced an un-scheduled interruption of IT services. The specifics of the incident are outlined below. Feel free to reach out to the Help Desk with any questions.
What happened:
One of our user’s machine was compromised and started to generate thousands of SPAM email messages. This sudden spike in email traffic ended up overwhelming our email systems and delaying emails to/from our systems between 9:30AM and 12:00PM.
What was affected:
HLS Email Services only.
What you need to do:
Nothing the problem has been resolved.
Thank you,
The ITS Team
Traveling? Some tips to help protect your computer November 19, 2009
Posted by mtracy in : HLS Community, Security , add a commentIn case you missed it The Crimson has a story about Google providing free Wi-Fi at airports this holiday season. I know, I know, how awesome is that.
Well you might want to check out some of the tips for protecting yourself when using free Wi-Fi. These are simple tips, but will help protect your computer and your data while you are traveling this holiday season. The suggestions include: Use your computers firewall, turn off sharing, turn off ‘auto connect’ Wi-Fi settings… more info is available HERE.
Ever wonder what Google knows about you? November 12, 2009
Posted by mtracy in : HLS Community, Security , add a commentWell, now you can find out. Last week Google announced a new service called “Google Dashboard”. The new service allows users of various Google services to view and change what information Google stores.
According to a Google blog post “In an effort to provide you with greater transparency and control over your own data, we’ve built the Google Dashboard. Designed to be simple and useful, the Dashboard summarizes data for each product that you use (when signed in to your account) and provides you direct links to control your personal settings. Today, the Dashboard covers more than 20 products and services, including Gmail, Calendar, Docs, Web History, Orkut, YouTube, Picasa, Talk, Reader, Alerts, Latitude and many more. The scale and level of detail of the Dashboard is unprecedented, and we’re delighted to be the first Internet company to offer this — and we hope it will become the standard. Watch this quick video to learn more and then try it out for yourself at www.google.com/dashboard.”
System Maintenance November 10, 2009
Posted by ijohnson in : Uncategorized , add a commentDear Members of the HLS IT User Community,
HLS will be conducting routine maintenance to many of our servers on Wednesday, November 18th and Thursday, November 19th from 7 AM to 8 AM. Access to the following services will be limited:
· Netlocker
· PowerFaids
· Clinical Systems including Remote Access, Printing, and Network Data
· Exam Software
If you experience problems with any of these systems after this maintenance window, please contact the Help Desk.
Thank you,
The ITS Team