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Student Printer Maintenance in the Langdell Library June 23, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Members of the HLS Community,

 

ITS will be performing scheduled maintenance on Student Printing in the Langdell Library Tuesday, 6/24/2014, between 7am-10am in order to ensure continued reliability and performance. Individuals attempting to print from the LPT One client at either a desktop in the Langdell Library or a personal laptop will be unable to do so during this time.

 

If you experience interruptions after the scheduled maintenance, please reboot your computer. If you continue to experience problems, please call the Student Help Desk.

 

Thank you,

 

The ITS Team

Internet Explorer security measures for “Use-After-Free” Vulnerability April 30, 2014

Posted by ijohnson in : Hints & Tips, HLS Community, Security , add a comment

On 4/29/2014, a community-wide notice was sent advising everyone to avoid using Internet Explorer due to a critical bug in that application.  This advisory is still in effect.  Many people have contacted IT asking for help importing their bookmarks from Internet Explorer into either Chrome or Firefox.  Here are the instructions for the import:

Before following either of these steps, close any other browsers that are open.

Importing your bookmarks into Chrome

  1. Open Google Chrome
  2. Click the Chrome menu on the browser toolbar
  3. Select Bookmarks
  4. Click Import bookmarks and settings
  5. In the “Import bookmarks and settings” dialog that appears, select Microsoft Internet Explorer
  6. Click Import
  7. The imported bookmarks appear in the “Other bookmarks” folder at the end of the bookmarks bar

Importing your bookmarks in Firefox

  1. Click the Bookmarks button and select Show All Bookmarks to open the Library window
  2. In the Library window, click Import and Backup and choose Import Data from Another Browser
  3. In the Import Wizard window that appears, select Microsoft Internet Explorer, then click Next
  4. Firefox will list the types of settings and information it can import. Select the items you want to import, then click Next
  5. Click Finish. The items you selected should now be imported

Your imported favorites will appear in the Bookmarks menu in a folder named “From Internet Explorer”

Thank you,

The ITS Team

April 29, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Students,

After hearing back from several students regarding the problem around submitting exams electronically, there may be a work around. If you try to do a “save as” of your exam, the “submit electronically” button doesn’t function.

But, if you end the exam, and then click “cancel”, then go into the “file and save options” menu after, you will be able to submit electronically there. We’ve had enough reports of success to have students now try it as an official workaround.

Thank you,

The ITS Team

Exam 4 Advisory for Mac Client… April 29, 2014

Posted by ijohnson in : Outages & Notifications , add a comment

Dear Students,

Extegrity Admin Support has notified us that there have been some reported problems with the Exam 4 client for Macs. Specifically, some students have not been able to click the “submit electronically” button at the end of the exam.

The second reported issue concerns the administrator authentication (admin password) dialog box popping up repeatedly during the exam.

If you have concerns about these errors, or have experienced them directly on your Mac, the Langdell Library Lab is fully equipped with Exam 4, with admin rights. Additionally, loaners will be available at the Student Help Desk that have Exam 4 installed. They will be available on a first come-first serve basis.

Thank you,

The ITS Team

HLS IT Security Update: Guidance on the “Heartbleed” Internet security vulnerability April 16, 2014

Posted by brandonkimm in : Uncategorized , add a comment

Early last week, an Internet security flaw dubbed “the Heartbleed bug” was discovered in some websites that use a secure connection to protect information such as usernames, passwords, and credit card numbers. HLS systems were not affected by the Heartbleed bug. Harvard Information Security reports that the Harvard PIN system and other Harvard Enterprise applications were also not affected by Heartbleed. However, across the University, IT Professionals have had to act quickly to fix some websites or applications that had the Heartbleed vulnerability. Harvard Information Security has found no indication that any information has been compromised.

Several popular Internet websites, including Gmail and Facebook, were found to have the Heartbleed vulnerability but have since been fixed. With many of the major websites now having been fixed, we think it is prudent to inform you that you might be at risk if you use same the same password for personal accounts (i.e. Gmail and Facebook) as you use for your Harvard accounts. Because these 3rd party sites were found to have the Heartbleed vulnerability, HUIT Security is recommending that you change your Harvard password if you have also used it for non-Harvard accounts. Furthermore, they recommend that you do not use the same password for Harvard and personal accounts going forward.

It is always good practice to periodically change all of your account passwords, and this may be a good opportunity to refresh your Harvard passwords even if you believe you are at low risk of being affected by Heartbleed. For information on how to change your passwords, please visit http://www.law.harvard.edu/about/adminis….

If you have any questions or concerns about this security issue or need assistance with changing your password, please contact the Help Desk ( hlshelp at law.harvard.edu, x5-0722).

Thank you,
The ITS Team

test post March 18, 2014

Posted by brandonkimm in : Uncategorized , add a comment

sample doc

 

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Campus Wide Wireless Network Maintenance February 24, 2014

Posted by ijohnson in : HLS Faculty, HLS Staff, Outages & Notifications , add a comment

Dear Members of the HLS Community,

On Wednesday, February 26, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the Wireless Network enhancement project.

There will be an interruption to wireless network services in various buildings.

Thank you,

The ITS Team

Campus Wide Wireless Network Maintenance February 24, 2014

Posted by brandonkimm in : Uncategorized , add a comment

Dear Members of the HLS Community,

On Wednesday, February 26, 2014 from 5:00am – 7:00am, HLS will be conducting planned maintenance to the campus wide wireless network infrastructure as part of the Wireless Network enhancement project.

There will be an interruption to wireless network services in various buildings.

Thank you,
The ITS Team

 

Notification: Recent problems with Gmail February 4, 2014

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear HLS Students,

Google has notified us that they had a technical problem with Gmail recently which may have resulted in mail being moved to the wrong folders or deleted.  This happened to Gmail accounts accessed via mobile devices.  While Google has addressed the issue, it would be a good idea to go through your mail (especially your deleted items) to make sure that everything is in the right place.

Below is the write-up from Google.  If you have any questions, please contact the student helpdesk (help@law.harvard.edu, 617-495-9576).

Your Harvard Google Apps account may have been affected by a recent issue in Gmail that caused some actions you took (e.g. deleting a message, marking it as spam, or moving it to a folder) while viewing a message to be inadvertently applied to a different message. The issue occurred between January 15 and January 21.

It affected only actions you took in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline, and not Gmail in a web browser or Gmail for Android.

The issue is now fixed. However, you must take action to re-file these messages in Gmail by February 14, 2014.

What to do now

We recommend that you check your Trash and Spam folders for any items that you did not intend to delete or mark as spam. You can restore any misfiled messages by moving them back to your Inbox or intended folder.

IMPORTANT: Please move these messages from the Trash and Spam folders by February 14 (messages are permanently deleted 30 days after they’re placed in the Trash).

Also, you may find messages in your inbox that you originally intended for Trash, Spam or other folders, and will need to move these messages.

 

Thank You,

The ITS Team

VPN Upgrade December 6, 2013

Posted by ijohnson in : HLS Students, Outages & Notifications , add a comment

Dear Students,

 

HLS is changing the way that users connect to VPN. In order to continue connecting to VPN:

1.      Go to https://vpn.harvard.edu

2.      Enter your HUID@LAWSTUDENT (For example, if your Harvard ID number is 12345678, you would enter 12345678@LAWSTUDENT).

3.      Your password will be your HUID Pin

4.      Follow the on screen prompts to install the VPN client. If you already have the VPN client installed, it will launch with the new credentials.

 

Please Note: The next time you launch the VPN and attempt to connect it may NOT say “vpn.harvard.edu” in the drop down box. If that is the case, click the drop down arrow to choose it.

 

The old VPN service will no longer work after 1/15/2014.  

Please contact the Student Help Desk at x.59576 with any questions.

 

Sincerely,

 

ITS@HLS