Clients:
ABB (Asea Brown Boveri Ltd.)
The Challenge: ABB is a global provider of power and automation technologies that enables utility and industry customers to improve performance while lowering environmental impact. ABB operates in approximately 100 countries and employs approximately 124,000 people worldwide. Engineering companies like ABB … Continue reading
African Community and Economic Development of New England (ACEDONE)
ACEDONE was founded in 2002 to provide support to Boston’s East African community and families as they integrate into American society. Tensions between old world and new can exacerbate the already challenging teen/parent relationship. ACEDONE has enlisted HNMCP to report on the underlying causes of such tensions in the Somali community, and to recommend techniques and develop a curriculum for effective conflict management. Continue reading
American Friends Service Committee
Conduct a conflict analysis with recommendation Continue reading
American Friends Service Committee
Develop a management model that honors institutional culture Continue reading
American Red Cross
Challenge: In 2007, the American Red Cross launched a new Ombudsman’s office, which has enjoyed a steady increase in usage ever since. Today, the office is turning its attention away from the management of its initial growth towards the development of … Continue reading
Auschwitz Institute for Peace and Reconciliation
Challenge: Genocide has often been described as a “social phenomenon.” However, what are the social structures and organizational design patterns that allow or even accelerate genocidal tendencies in a society? And can any of this be described in tangible terms, so … Continue reading
Auschwitz Institute for Peace and Reconciliation
Develop a negotiation training for a genocide prevention workshop Continue reading
British Columbia Ministry of Justice
The Ministry of Justice’s Dispute Resolution Office (DRO) develops and promotes non-adversarial dispute resolution options within the justice system and government. It has introduced multiple initiatives that leverage the benefits of technology in this context. The DRO’s project with HNMCP will consider the role of technology-based “expert systems” to replace the analysis and actions of humans in specific subject areas—to triage disputes, help parties find pertinent information or prepare for further negotiation, and, optimally, to facilitate an early resolution to conflict. Continue reading
Citadel
Evaluate the dispute management system for a top military institution
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Cleveland Indians Baseball Company, L.P.
Challenge: Given the standardized and highly structured process for acquiring new players in the competitive North American market for professional baseball players, how can one franchise maximize its negotiation pitch to potential players? The Cleveland Indians Baseball Company L.P. (Cleveland … Continue reading
Consensus Building Institute
‘Translate’ a standard negotiation training to make it more readily understandable in a different cultural and socioeconomic context. Continue reading
Consensus Building Institute
Develop a consensus process for municipal approaches to immigration Continue reading
Consensus Building Institute
Design a stakeholder dialogue model to help resolve land ownership disputes on the Western United States Continue reading
Consensus Building Institute
Develop facilitation expertise for NGOs Continue reading
Consumer Finance Protection Bureau
Challenge: The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans—whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer … Continue reading
Cornerstone Village CoHousing
Challenge: Cornerstone Village Cohousing is an intentional residential community of 32 households in North Cambridge in which residents actively participate in the design and operation of their own neighborhood. With the acknowledgement that conflict is an inevitable part of working and … Continue reading
Court Services and Offender Supervision Agency (CSOSA)
Challenge: When workplace conflict requires an intervention, an objective assessment of the root causes of the conflict can save the organization much headache and provide a clear pathway out from under the dispute. The Court Services and Offender Supervision Agency … Continue reading
Covenant Transport
Develop a dispute system to address major injury claims Continue reading
Delta Directions Consortium
Challenge: In a community with significant and diverse development needs, conflict is bound to arise among activists over which agendas deserve to be addressed first, and how many resources need to be invested in order to begin an effective development … Continue reading
Delta Directions Consortium
To build consensus among the different players in the Mississippi Delta transportation field. Continue reading
Dirección de Gestión y Modernización de la Justicia, Ministerio de Justicia, Chile (DGM)
Challenge: The Dirección de Gestión y Modernización de la Justicia (DGM) is an arm of the Ministry of Justice in Chile. Its main functions are to integrate a modern and managerial vision of justice reform and to evaluate, coordinate, implement, and … Continue reading
Episcopal Diocese of Massachusetts
To help a parish end a spiral of hostility and distrust between the rector and various constituencies in the parish.
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Episcopal Diocese of Massachusetts
The Episcopal Diocese of Massachusetts has traditionally required congregations to cover 100% of the health insurance premiums of clergy and lay employees. This policy has been questioned of late and the conversation has become divisive, indicating that deeper issues than simply financial exist and are obstacles to good decision making. HNMCP students will facilitate a series of conversations to help surface the various interests, begin a deeper conversation about possible options, and produce a report for the wider community on its findings and analysis. Continue reading
FAIR Fund/Dru Campaign
Develop a guidebook and training for advocates of strong campus policies towards sexual violence Continue reading
Federal Energy Regulatory Commission
Challenge: What measures are necessary to ensure that a dispute resolution unit within a federal regulatory agency that addresses energy conflicts is fully integrated into the agency? Although already described by many as a dynamic and highly successful example of … Continue reading
Federal Energy Regulatory Commission
Evaluate the dispute management system within the energy industry
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Feinberg Group
Develop an ADR program for the sub-prime mortgage crisis Continue reading
First Unitarian Society in Newton
Challenge: This project will partner HNMCP students with a local Unitarian Universalist congregation to design a new conflict management system for the congregation. The First Unitarian Society in Newton (FUSN) has a proud history of serving the spiritual needs of approximately … Continue reading
Harvard Vanguard Medical Associates/Atrius Health
Atrius Health is an association of six multi-specialty, non-profit, physician group practices employing over 1,100 physicians and serving over 1,000,000 patients in Eastern and Central Massachusetts. Due to intense external challenges and cost pressures, medical chiefs and directors at Harvard … Continue reading
Hewlett Packard & The Corporate Responsibility Initiative
Challenge: When factory management decides it wants to involve its workforce in the redesign of its factory-wide grievance system, how should it go about structuring that process? Our work: Develop and deliver a consensus-building workshop for members of management, human resources, … Continue reading
Hewlett Packard & The Corporate Social Responsibility Initiative
Challenge: Developing effective in-house grievance mechanisms is one of the primary means by which corporations can improve their own track records when it comes to social responsibility and human rights. However, thorny implementation challenges remain for corporations wishing to design … Continue reading
Institute for Inclusion in the Legal Profession (IILP)
Challenge: During the last 40 years law firms have made enormous progress as they have tried to create a more diverse work environment. Despite this progress, such law firms typically have work to do as they endeavor to create a culture … Continue reading
Institute for Inclusion in the Legal Profession and an AMLaw 100 Firm
The Institute for Inclusion in the Legal Profession (IILP) and an AmLaw 100 firm with over 1,100 lawyers across offices in Asia, Europe and the United States have recruited HNMCP to conduct a stakeholder assessment to better understand the firm’s current systems for handling internal disputes, disagreements, and misunderstandings that involve diversity and inclusion issues on race, gender, ethnicity, religion, disability, and LGBT issues within the firm Continue reading
Internal Revenue Service Office of Appeals
The Internal Revenue Service’s Office of Appeals (IRSOA) serves as the administrative forum for any taxpayer contesting an IRS compliance action. IRSOA has recruited HNMCP to provide a fresh perspective—to evaluate and retool the ADR programs to ensure they (1) adequately address the needs of the relevant taxpayer segment and (2) efficiently accelerate case resolution. Continue reading
International Development Law Organization (IDLO)
Challenge: Microfinance is a fast growing industry and means for people in developing countries to improve their economic conditions. The growth in microfinance activity has resulted in a proliferation of disputes between borrowers and lenders, where typically borrowers lack the education and … Continue reading
International Rescue Committee – Thailand
Challenge: Is it possible for an outside actor to spur the design of a system of justice within a refugee camp setting that harmonizes the traditional dispute resolution practices of a displaced refugee population with the formal legal system of … Continue reading
La Raza Roundtable De California, In Collaboration with the San Jose Mayor’s Office
Challenge: How can one use consensus building and conflict management skills to address multi-layered social phenomena such as the over-representation of Latinos in California’s prison system? This was the question we were given when a prominent Latino advocacy group from San Jose, … Continue reading
Massachusetts Division of Banks
The Massachusetts Division of Banks (DOB) is a regulatory agency within the Office of Consumer Affairs and Business Regulation whose mission is to advance the public interest by ensuring a sound, competitive, and accessible banking and financial services environment. The … Continue reading
Mediation Works Incorporated
To design a monitoring and assessment method for an eviction mediation program. Continue reading
Medical Legal Partnership for Children
Develop a dispute management system for low-income housing Continue reading
Mercy Corps
Evaluate the best practices for international land disputes Continue reading
Michigan State University College of Law
HNMCP will assist the Michigan State University College of Law in the creation of a peer mediation program to empower students to resolve their issues in an informal process that encourages shared communication, learning opportunities, and creative and lasting solutions and allows students trained in the current mediation certification courses to further develop and hone their skills. Continue reading
Ministry of Economy and Finance of Peru
The Ministry of Economy and Finance of Peru (MEFP) manages the State Coordination and Response System for International Investment Disputes. The Response System supports and manages Investor-State Dispute Settlement (ISDS) cases and proceedings, as well as creating guidelines for arbitration … Continue reading
Modria.com
Modria.com is an online dispute resolution (ODR) services and technology company that has led in the ODR field since its inception. This project focuses on Modria’s effort to help design an online dispute resolution system to meet the European Union’s mandate for an EU-wide single online platform for contractual dispute resolution. HNMCP students will provide a summary report of recommendations for the ODR system design. Continue reading
Modria.com
Founded in 2011, Modria is a leading online dispute resolution services and technology company in the field of eCommerce and online payments. Modria believes that online dispute resolution (ODR) is the future of justice. It aims to change the way … Continue reading
Montgomery County Public Schools
Challenge: When after years of hard work, an organization has succeeded in developing an exceptionally successful model of dispute resolution and collective governance and decides it would like to promote its experience as a “best practice,” how can that organization’s … Continue reading
National Institutes of Health (NIH)
Challenge: The impacts of conflict on society can be especially high when it occurs at the National Institutes of Health (NIH), the government agency charged with the critical task of enhancing health, lengthening life, and reducing the burdens of illness and … Continue reading
Natural Resources Defense Council
Develop a culturally-sensitive environmental negotiation training course Continue reading
North Shore Medical Center/Union Hospital
Conduct a stakeholder/conflict assessment for hospital patients Continue reading
Office of Government Information Services (OGIS)
Challenge: The mission of the Office of Government Information Services (OGIS) is to improve the Freedom of Information Act (FOIA) process and resolve disputes between Federal agencies and FOIA requesters. OGIS reviews policies and procedures of administrative agencies under FOIA, reviews … Continue reading
Office of New York City Council Member Daniel R. Garodnick
New York City Council Member Daniel R. Garodnick’s office is looking at two areas of the operation of the New York City Comptroller’s Office: the way that it resolves legal claims against the City of New York, and its audit function. HNMCP will assess whether the City is spending the right amount of time litigating versus settling cases, determine whether the best processes are being employed, and will make recommendations on how best to improve the city’s conflict management systems. It will also provide a critical review of the audit process to consider whether there are ways to make the audit more results-driven and less confrontational, and will propose an improved conflict management system for disputes arising out of the audits. Continue reading
Office of New York City Council Member Daniel R. Garodnick
Conduct a stakeholder assessment of a larger building project in New York City Continue reading
Paulist Center
Design and evaluate a reconciliation process for disaffected Catholics Continue reading
Paulist Center
Conduct a conflict assessment of the Boston Archdiocese Continue reading
Paypal
Design an online system that meets the needs of a local courthouse. Continue reading
Regional Court of Sofia
Challenge: The Regional Court of Sofia is the largest and busiest court in Bulgaria. In 2009, the Court launched an effort to develop a court-annexed mediation program that will help alleviate the court’s backlog. While the program is now up … Continue reading
Renmin University Law School
Renmin University Disability Law Clinic (DLC) engages with fledgling NGOs to empower students, faculty and volunteer lawyers working with disabled citizens and disabled persons organizations (DPOs). In an effort to help DPO representatives strengthen their ability to communicate effectively with government and other key decision makers, HNMCP students will create a negotiation and consensus building skills training for the Renmin DLC that will help equip leading DPOs with the tools necessary to achieve their advocacy goals. Continue reading
Roman Catholic Archdiocese of Newark
Challenge: The Archdiocese of Newark believes two parishes (located 0.1 miles apart) should merge. The two parishes disagree. The students’ task is to facilitate an effort to resolve the standoff. In 2002, The Roman Catholic Archdiocese of Newark launched the New … Continue reading
Seeds of Peace
Challenge: Seeds of Peace (SoP) is a non-profit organization dedicated to the pursuit of lasting peace in regions of conflict, primarily the Middle East and South Asia. Its mission is to help young people develop the relationships, understanding, courage, and leadership … Continue reading
Seeds of Peace
Seeds of Peace is dedicated to the pursuit of lasting peace by helping high potential youth in regions of conflict develop effective leadership in peace-building. There are more than one hundred NGOs devoted to conflict resolution and peace-building in Israel and Palestine that, while having similar or shared missions, have little to no coordination or communication between organizations. SoP has contracted HNMCP to map the scope of the peace-building community and make recommendations on a consensus-building process for organizations to leverage their individual strengths to positively impact each other’s work and their broader goals. Continue reading
Southern Coalition for Social Justice
Design a consensus-based model for resolving heirs’ property disputes. Continue reading
Southern Coalition for Social Justice/ Heirs’ Property Retention Coalition
Challenge: Heirs’ property is collectively-owned land that has passed through successive generations of families in which the heirs all have undivided interests. Absent unanimous agreement, heirs cannot make property decisions, with the consequence that significant collective-action problems and family disputes can cause … Continue reading
TBWA
TBWA is the seventh largest Advertising Agency Network in the world, with 260+ offices in 100 countries. In North America, their two largest advertising offices operate under the name TBWAChiat Day, and are located in NY & LA. The changing … Continue reading
Town of Nantucket
Challenge: What could be a more challenging to multi-party negotiation than a recurring series of three-year contract negotiations between a municipal government and five separate unions? Add to that a small town context, where town officials, negotiators, and union membership all … Continue reading
Tuesday’s Children
Challenge: Developing effective negotiation, communication and conflict management skills is essential for survivors of terrorism. These skills are especially important for young people if they are to move on constructively with their lives after suffering the trauma of a terrorist … Continue reading
U.S. Department of Justice
Challenge: All mediation processes are not created equal. While offering mediation as a supplement to a regular litigation process might be a good idea overall, important questions as to mediation quality remain. What makes for a good mediation process? Within … Continue reading
U.S. Department of State
Develop a dispute systems for a cooperative working group coordinating United Nations Compensation funding Continue reading
U.S. Department of Transportation/Volpe National Transportation System Center
The Volpe Center, part of the U.S. Department of Transportation (USDOT), is working with Federal Railroad Administration to implement a confidential reporting system for “close calls” to help identify safety hazards. HNMCP will work with Volpe on the dispute resolution process that will be part of that reporting system. Continue reading
U.S. Equal Employment Opportunity Commission (EEOC)
Challenge: Since 2003, the EEOC has been promoting the use of its one-stop ADR program for the resolution of a variety of workplace disputes. Now the EEOC would like to know if staff are using the program as much as … Continue reading
U.S. Office of Special Counsel
The U.S. Office of Special Counsel (OSC) is a federal prosecutorial agency whose primary mission is to protect federal employees and others from “prohibited personnel practices” (PPP), including the deliberate targeting of whistleblowers for punishment. HNMCP students will assess the OSC’s current mediation program, offering critical analysis of and creative recommendations for how the OSC can best employ ADR to process cases. Continue reading
U.S. Office of Special Counsel
The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose mandate cover violations of four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment … Continue reading