On Positive Attitudes While Dealing with Customers
This Unshelved strip made me laugh out loud. I remember reading some studies in grad school about the importance of positive interactions during the reference interview. (That’s library jargon for when someone asks a librarian for assistance and the librarian figures out what the person needs and responds.) Even if a librarian couldn’t help someone find an answer, if the encounter was a good one for the patron, s/he would often be satisfied.
