On Reporting Bugs
Scott Johnson of Feedster blogged a question related to some of the suggestions I’ve made to him regarding Feedster and some of the troubleshooting he did after I ran into some problems with NewsliBlog’s feed again. (Don’t worry: it’s fixed and the feed should be working.)
I blogged a terribly long response elsewhere and commented twice on his blog.
Part of what I see in the ensuing discussion is that developers and programmers could really benefit by having an information scientist or librarian on their team. Many of us have backgrounds in things like how people find and use information, how people navigate systems, and user-centered interface and Web design.
As a nice cap to the end of the day, at a meeting I went to tonight, I met a woman who works for a local software company’s tech support department. I told her one of the things that impresses me about her company is that they really give me the impression they pay attention to their users’ comments. She affirmed my thought by saying they do rely on their users to help them develop a better product. They like to know how their customers use the software and what they’d like to be able to use it for and do with it. That company seems fairly forward about their product’s bugs and faults.
