What Should People Expect from Technological Solutions?
This conversation on The Shifted Librarian reminds me of a few discussions in the blog group about what we can expect from service providers, server administrators, and blog developers. Their questions are whether an online public access catalog (OPAC) from a vendor as opposed to one custom built for the library is a commodity or solution and whether customers have the right to expect good customer service from a company that’s just selling a commodity.
I recently heard someone complaining about how she missed card catalogs. She liked how universal they were and doesn’t like that every library seems to have its own unique OPAC. Each time she goes to a different library, she has to learn a new system it seems. She didn’t feel like she had to do this with a card catalog. (Are card catalogs really that universal? Hhhmmm … more later perhaps)
