Feedster has a blog where they’re recording questions users send to their support e-mail address. The questions and answers are logged in this space. A blog can be a great way to share and develop a knowledge base.
During a brief discussion on an e-mail list I’m on, some people working on frequently asked questions lists [...]
Using Jenny’s technical difficulties and my own comment spam problems, which have waned temporarily, Jessamyn writes about the limits of technology and how they can thwart our work:
"As librarians, we need to be able to deliver information. If the technology is keeping us from doing that, we should hope that we’re not so married to [...]
A profile of Wikipedia in The Guardian covers a lot of background about the project, including recent comparisons to other encyclopedias, vandalism, criticism, and efforts to improve the content.
“Pointing out that Wikipedia is still less than four years old and still improving. And, that he is looking at new techniques to improve the quality. … [...]
Simmons College is using blogs to introduce prospective students to college life.