http://blogs.law.harvard.edu/jkbaumga What do hold queue messages about answering calls in the order in which they are received really tell us? We want to know when we can speak to a representative. Why can't they tell us a time estimate or where we are in the queue? Thu, 19 Nov 2009 16:27:17 +0000 http://backend.userland.com/rss092 en The Center for Research on Computation and Society hosts Ethan Zuckerman and Hal Roberts on Monday, November 23, at 11:45 am to discuss Media Cloud and Quantitative News Media Analysis at Harvard's Maxwell Dworkin, room 119. "The rapid rise of participatory media technologies – weblogs, social networks, microblogging, video sharing sites ... http://blogs.law.harvard.edu/jkbaumga/2009/11/19/media-cloud-and-quantitative-news-media-analysis-1123-1145-am-est-harvard/ Deloitte's upcoming webcastSocial Media and Government: Managing the Blurred Line between Personal Lives and Official Business discusses how businesses and governments can take advantage of social media while handling the risks of employees using the tools. Registration is free. The event is Tuesday, December 8, at 2 pm EST. http://blogs.law.harvard.edu/jkbaumga/2009/11/18/deloitte-offers-webcast-in-harnessing-social-media-while-mitigating-the-risks-128-2-pm-est/ Today's Boston Globe features a picture of the beautiful Boston Athaneum on its front page along with an article about how the private library with a rich, historical collection is marketing itself to younger people as a way to try to increase its members. http://blogs.law.harvard.edu/jkbaumga/2009/11/15/gorgeous-boston-athaneum-photo-on-globe-front-page/ The Federal Trade Commission hosts the free public and webcast workshop From Town Criers to Bloggers: How Will Journalism Survive in the Internet Age? Tuesday and Wednesday, December 1-2, in Washington, DC. Pre-registration by those attending is encouraged to reserve space. They are accepting public comment by Friday, 11/6. An organization ... http://blogs.law.harvard.edu/jkbaumga/2009/11/05/ftc-workshop-on-future-survival-of-journalism-in-internet-age-121-2-public-comment-deadline-friday-116/ Tuesday's (11/10) Berkman Center for Internet & Society Luncheon Series features David Weinberger on What Information Was. "It's puzzling that even though we named an age after information, very few people can tell you what information is. And the ones with the clearest answers are often defining information in the technical ... http://blogs.law.harvard.edu/jkbaumga/2009/11/04/what-information-was-david-weinberger-1110-1230-pm-et/ The Massachusetts Library Association is holding a rally for libraries on Wednesday, November 4, 2009 at the State House at 11 am: "Please join library colleagues and supporters for MLA’s rally for libraries! “Don’t Close the Books on Libraries” will take place on Wednesday, November 4th at 11:00 a.m. ... http://blogs.law.harvard.edu/jkbaumga/2009/11/04/mla-rally-for-libraries-november-4-state-house-11-am/ NEASIS&T is holding a program called "The library is dead. Long live the library! The rebirth of libraries in the 21st century" at the MIT Media Lab on Tuesday, December 8, 2009 between 9 am-4 pm. "Library closures, slashed budgets, user apathy – everything’s online, right? It’s a ... http://blogs.law.harvard.edu/jkbaumga/2009/11/03/neasist-talk-the-library-is-dead-long-live-the-library-the-rebirth-of-libraries-in-the-21st-century-mit-media-lab-dec-8-9-am/ Toby Pearlstein is giving the ISI Samuel Lazerow Memorial Lecture: Is There a Future for Special Libraries? on Tuesday, November 17, 2009 5 pm at the Kotzen Meeting Center, Simmons College, Boston, MA. "2009 is the 100th anniversary of the Special Libraries Association, making this an ideal time to consider ... http://blogs.law.harvard.edu/jkbaumga/2009/11/03/is-there-a-future-for-special-libraries-simmons-gslis-november-17-5-pm/ In September, The New York Review of Books printed an article about trends in the news industry and the potential future of news. An upcoming issue includes some editorials in response. http://blogs.law.harvard.edu/jkbaumga/2009/10/29/future-of-the-news-in-the-new-york-review-of-books/ "The Podcamp Foundation is teaming up with TechWeb And O’Reilly Publishing to plan the Open sessions at the Web 2.0 Conference at the Jacob Javits Center in New York City on Wednesday, November 18th and Thursday, November 19th, 2009. The Open’s theme is 'Doing More with Less,' and we’re lucky enough ... http://blogs.law.harvard.edu/jkbaumga/2009/10/28/doing-more-with-less-via-web-2-0-conference-1118-19-new-york-city/