Hateful and even violent speech is familiar online; what’s unusual are data-driven efforts to diminish them. Experiments so far have produced intriguing results including: some ‘trolls’ recant or apologize in response to counterspeech, and small changes in platform architecture can improve online discourse norms.
In this talk Susan Benesch — founder of the Dangerous Speech Project and professor of American University’s School of International Service — discusses early research and experiments into managing and responding to hateful speech online, especially in climates where online speech may be tied to offline violence.
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