Maybe you received the poor service because you are anglais in K-Bec

I stayed in the Lowes Concord this summer. It is not 20$ a day. It was 9.95$ Canadian for a 24 hour time frame.

The reason you probably had to be on the phone with one of my support staff for half hour is because of an issue with your connection. It’s not DataValets fault. A lot of times, the hotel will invest in cheap cables to save a buck, and it often causes connection errors.

If in the end you got online, the tech guy was obviously not clueless. He troubleshooted your issue until he got you working.

Please think before you post things like that.

THank you.
-Robert from Chicago.

I stayed in the Lowes Concord this summer. It is not 20$ a day. It was 9.95$ Canadian for a 24 hour time frame.

The reason you probably had to be on the phone with one of my support staff for half hour is because of an issue with your connection. It’s not DataValets fault. A lot of times, the hotel will invest in cheap cables to save a buck, and it often causes connection errors.

If in the end you got online, the tech guy was obviously not clueless. He troubleshooted your issue until he got you working.

Please think before you post things like that.

THank you.
-Robert from Chicago.

I stayed in the Lowes Concord this summer. It is not 20$ a day. It was 9.95$ Canadian for a 24 hour time frame.

The reason you probably had to be on the phone with one of my support staff for half hour is because of an issue with your connection. It’s not DataValets fault. A lot of times, the hotel will invest in cheap cables to save a buck, and it often causes connection errors.

If in the end you got online, the tech guy was obviously not clueless. He troubleshooted your issue until he got you working.

Please think before you post things like that.

THank you.
-Robert from Chicago.

How is spending money on “liberal causes” the same as “important causes” ???

There is too much partisan politics as it is. We don’t need any more millionaires (liberals or conservatives) adding fuel to the partisan fire.

If millionaires want to help the world by donating some of their wealth, there are plenty of non-partisan organizations that aren’t pushing an agenda that could use a helping hand while they help those with real needs.

See: http://www.nytimes.com/2004/07/25/magazine/25DEMOCRATS.html While philip’s biggest issue is spending too much on internet access in hotels and which mini-van is most comfortable, other dot-com millionaires are putting their money to important causes.

My #1 b**ch is the front-desker who says “Really? We’ve not experienced *that* problem before” (intonation: “it never bothered anybody else, you jerk”). Ugh.

I’ve been traveling quite a bit in the past year and I’ve been surprised at the widespread availability of higher speed net access in hotels. I wish the airports offered more coverage and cheaper rates. Most of the hotels offer free service, though a few will charge $10 a day or a smaller per day weekly fee. And the few places I went to that did not have high speed (or just offered high speed access in lobby) installed it by the time of my return visit.

Once in Miami @ the MIA Wyndham, I had a problem as I did not have a ethernet cable and they gave me a defective one. They brought me a new one within 30 minutes. Hotels that cater to business travelers are much more cognizant of how important net access is. In fact, if it’s high speed and there is no wireless, I am a bit disappointed. I still keep a dialup account active just in case…

Going to be taking a extended road trip in September and I’m going to plot a course out that takes into account hotels w/net access…

If room service kept you on hold 30 minutes and told you to go to McDonalds, you’d leave the hotel and go stay somewhere else. (Or at least, I would…and so would enough of their customers that the hotel management would consider this an entirely unacceptable outcome.)

You didn’t actually say so, but your phrasing implies you are still staying at this hotel. I submit that your problem is actually in the mirror.

Technology is your business. If you don’t care enough about it to switch vendors when you get bad service, why should the hotel be expected to?

(Yes, I _have_ left hotels early on the basis of a not-as-advertised internet service. When in-room net access is important to me, I check it before I even put my bags away, and I’m ready to walk out of the hotel and dispute the credit card charge if it doesn’t work properly…and I make sure the management knows it, too. A couple of times, I’ve gotten letters of apology stating that the provider has been fired…and subsequently found service much improved.)

All too often, whenever a customer complains about anything, a manager’s first instinct is to deny that the problem exists.  If there is incontrovertible evidence that the problem does, indeed, exist, then the next step is to minimize the significance of the problem.

Certainly, this is the strategy used so successfully by my Internet service provider and by my hosting company.