Verizon broadband data service reviewed
I’m a reasonably frequent visitor to my parents’ house in Bethesda, Maryland. Mom and Dad are both Harvard graduates and consequently have little trouble recognize the utter worthlessness of something developed to a large extent at MIT, i.e., the Internet. There is thus no high-speed Internet connection in their house and their neighbors apparently share the belief that Internet is not worth paying for because there are no wireless networks from which to steal.
Frustrated at having to drive to a friend’s or sibling’s house every time I wanted to check the weather or email, I signed up for an $80/month Verizon data card. Washington, D.C. area is one of its flagship service area, promising “typical speeds of 300-500 kbps, capable of reaching speeds up to 2 Mbps”. Getting the PC 5220 card to work at all required a couple of calls to Verizon tech support, which, unlike Vonage and Lingo, involved minimal hold times and knowledgeable staff. I needed to download a newer version of some software, which, of course, required an Internet connection…
How does it work? The average throughput on the “broadband” network here in D.C. has been 50-100 kbps at most. The software shows that at one point this computer achieved a peak rate of 450 kbps but there are long dropout periods when the rate is 0 kbps. Most distressing, the service only lasts for 10-30 minutes, after which time this supposedly “always-on” service turns you off and you have to manually disconnect and reconnect to get back on. Sometimes the software is smart enough to notice that you are disconnected and a little box comes up in the bottom right of your screen noting the fact of the disconnection. Underneath the note are the words “Verizon: We never stop working for you (R)”.
On balance the service is somewhat similar in feel to a 56 kbps modem except that you never know if that 3-second wait for a Web page is going to turn into 60 seconds because you’ve been silently dropped from the network.
Using Windows XP it is sometimes necessary to reboot the machine in order to switch from 802.11b to Verizon or vice versa.
[Update: Verizon service in Richmond, VA: Richmond is part of the "broadband access" service area. This translates into an average speed of 10-20 kbps. There are enough dropouts that downloading a 3 MB email attachment proved impossible after four tries. However, unlike in Washington, DC, the connection did not have to be manually reestablished every 10 minutes.]

