Who else has a Bosch dishwasher? How does it work?

Folks: In an effort to become the consummate condo-dwelling yuppie, I replaced my 10-year-old (mid-priced) Whirlpool dishwasher, whose cleaning power was beginning to fade, with a $1200 Bosch. The new Bosch leaves food on silverware and dishes and can’t clean pots or pans. The Whirlpool, at age 10, did a far better job. Compared to the Whirlpool when new (throw in any dirty dish, without scraping or rinsing, and pots with all kinds of stuck-on crud), the Bosch is a joke. (full story) Anyone else have a Bosch dishwasher? How does it compare to your old American-style dishwasher?

[Update: After four service visits, Bosch figured out that the circulation pump on this machine was defective. Service visits number 5, 6, and 7 were devoted to bringing out a replacement part, opening the box, discovering that the replacement part was also defective, and driving away. On service visit number 8, the Bosch guy showed up with a working replacement circulation pump and installed it.  The dishwasher seems to work better now.  It only took 25 phone calls, 8 days home from work waiting for the repair guy, and more than twice as much money to get a dishwasher that works as well as the 1996-vintage Whirlpool (which never required any service in 11 years).  Surely there is no better time to be a yuppie...]

[Update 2: I moved to a new house in October 2008. The house had a fancy stainless steel Bosch dishwasher already installed. Problems that occurred within the first 6 months: (1) the lower spray arm cracked and fell off; (2) the soap dispenser would not close reliably; the seal at the bottom of the dishwasher leaked. After those were fixed (don't ask what it cost!), the dishwasher worked reasonably well (nowhere near as well as the ancient Whirlpool) for a few months then suffered a 100 percent failure whereby it refused to start (though all of the LEDs behaved sensibly).]

128 Comments

  1. abe hollander

    March 11, 2008 @ 3:52 pm

    1

    Our Bosch came with the house we bought in ’04, and it’s pretty dern nice. Like Matt says, it’s churchmouse emulation is commendable. Cleans as well as any washer we’ve owned (admittedly a small collection).

    My only peeve with it is that it often stinks to high-heaven. Dirty or clean, anytime you open it more than – say – 12 hours after it’s been run, it stinks. I check the trap, and sometimes there’s food product, othertimes not. That part’s inconsistent, but the stink is not.

    It apparently doesn’t deter our 2 Boston Terriers from their “pre-wash” duties, but that’s my only beef.

  2. DC

    March 11, 2008 @ 3:58 pm

    2

    I have a Bosch. As you say, it is very, very quiet, and looks cool. It’s also very water efficient. It doesn’t clean very well unless you rinse the sticky stuff off first. It’s especially bad at cleaning the silverware unless they are rinsed. So much for water efficiency. Did I mention it looks cool? :-)

  3. Colin Summers

    March 11, 2008 @ 4:10 pm

    3

    I bought a $500 unit at Sears. I think it’s a Kenmore. It works great, even on pots crusted with cooked-on cheese and pasta.

  4. Len VT

    March 11, 2008 @ 4:24 pm

    4

    When we remodeled 3 years ago we were looking at Bosch dishwashers because we had heard good things about them. Two different appliance stores had the same story about Bosch, they used to be great but when they moved production to the US they started using cheaper parts and quality declined. Both advised strongly against buying a Bosch. Who knows if the story is true but I am glad we didn’t buy one, a quick search shows a lot of folks are having problems.

    We ended up buying a KitchenAid dishwasher. It was almost as expense, just as quiet and has worked well. It has “hung” a few times where it gets into a state that causes it not to run. A quick search on google and I found out how to do a hard reset, then it works fine.

    We also bought a KitchenAid stove which I really like except for the 2 times it broke down because of bad circuit boards. Fortunately it was still under warranty both times.

    It’s funny that both these appliances have problems caused by their computers, I shouldn’t be surprised.

  5. Dave Magliano

    March 11, 2008 @ 4:36 pm

    5

    We put in a nice Bosch during a remodel a few years ago. We had the same problem. Cloudy glasses, dirty silverware and grimy plates. I was complaining to a friend and he asked me what detergent I was using (this was not the manliest conversation I’ve ever had.) He suggested I try Cascade Complete brand detergent. It seemed like a cheap experiment to save a new dishwasher with which I was very unimpressed. Worked like a champ. Shiny and clean. We’ve been using it ever since.

    Best of luck,

    Dave
    (not affiliated with Cascade)

  6. philg

    March 11, 2008 @ 4:39 pm

    6

    Dave: Cascade Complete? I checked out their Web site and it seems to come as a powder and also a gel. Bosch says to use only powered detergent. Are you using gel or powdered? [Note that the Whirlpool's performance was the same regardless of detergent used.]

  7. Charles

    March 11, 2008 @ 5:00 pm

    7

    Phil,

    We got the mid-range Bosch a few years ago. My wife was at first not very happy with it because the dishes were never dry and let me know about it. But one morning we were watching the house-porn show (AKA, “This Old House”) and they were doing a tour of the Bosch factory and the manager told Norm that you must use rinse agent because the new energy efficent models don’t get as hot as the older models. Problem solved and my wife now loves the quieter Bosch.

  8. ah

    March 11, 2008 @ 5:25 pm

    8

    The stink is an installation issue, btw (to one of the commenters, not Philip). It means that the flex pipe connecting the dishwasher to the drain is at the wrong angle, and a kink somewhere is filling up with macerated garbage. Call the installer to fix it.

    Our Bosch rules. Eats everything, unless we throw at least 1.5 cups of cooked rice in there (did it once, the trap overflowed, and the dishes got kinda starchy). We’re happy. Philip, you have a defective washer.

  9. philg

    March 11, 2008 @ 6:04 pm

    9

    Everyone: I am using rinse agent. The dishes are reasonably dry when they come out (albeit not much cleaner than when they went in). My water pressure is probably lower than average, since I’m on the 3rd floor, though that did not slow down the Whirlpool.

    SwirlyGrrl: Thank you. I’m 99% sure that it is hooked up to the hot water line (just checked). There is only one hose going over to the dishwasher and it plugs into a tap from the previous Whirlpool installation.

    I have a feeling that there is some sort of pump in this one that is not strong enough. The sprayers are never pushing water very hard. It seems about the same as leaving a dish under a running tap.

  10. Dave Magliano

    March 11, 2008 @ 6:49 pm

    10

    We’re using the powder. I was surprised by the difference between using Cascade Complete and the recommended little soap nuggets that can as a sample with the Bosch. YMMV

  11. Mike R

    March 11, 2008 @ 6:56 pm

    11

    I’ve been having the same doubts about my Bosch. When we bought a new house in 2006 we splurged on one after having nasty problems with the GE unit in our old house. It was $1300 (CDN$) and far more than any other brand. It’s a middle-of-the-road unit, with the buttons on top of the door but no readout. There’s no delayed start.

    It’s very quiet but our crappy old GE did a better job on most things and seemed easier to load because the tines were better placed. For our dishes, anyway. I was finding the washing performance was pretty…meh. I did notice the odor thing a bit. The ‘Power Wash’ mode seems quite good though. After Xmas I found the trap was pretty full of yuck and this was affecting the performance. I think it was draining poorly because of it.

    I recently started buying powdered Cascade and it smells a lot better; it may be washing better too but I can’t tell yet.

    m.

  12. steve roberts

    March 11, 2008 @ 7:04 pm

    12

    I use both gel and powder in my bosch-replaced a sucky highend GE profile washer- works well regardless- actually a little too good at times and has faded some of the custom coffee cups I have with cheesy pics of my kids on them.
    It is amazingly quiet. They do say they need to have their solid food strainer cleaned out at times but even slapping nasty barely scraped clean dishes in it I am happy to say the need for cleaning the easily removable filter is very rare- maybe twice in the 9 months I’ve had it.
    Line pressure matters little to a dishwasher- they load a few gallons of water in then recirculate with their own pump- thats why dishwashers are actually “greener” than running warm water in your sink which just goes down the drain.
    Only problem- my “cheapo” wine glasses which I do put in the dishwasher have been etched a bit in spite of the soft water at my house. Maybe from the times I use gel? No problems with other glassware though- I just pull out the Reidels for company.
    Picked my current model on a Consumer Reports from last year and couldn’t be happier

  13. Jay Levitt

    March 11, 2008 @ 8:06 pm

    13

    Check out http://ths.gardenweb.com/forums/ … it’s the biggest appliance-geek gathering I’ve ever seen. When I was renovating a house in 2000, I sifted through all the advice there. At the time, the consensus in fancy European dishwashers was “Miele is worth the money; Asko and Bosch don’t quite perform.” (I can’t remember what they said about Gaggenau, Fischer & Paykel, et al.)

    I’ve never actually tried the Miele dishwasher, but I love the washer/dryer so much that I actually re-washed all my clothes when I got the washer, because they came out stunningly soft. (Keep in mind that I’m normally so lazy, I’ve been known to take wrinkled clothes from the dryer and run a new washer load so I didn’t have to fold them.)

  14. Michael R. Bernstein

    March 11, 2008 @ 10:51 pm

    14

    A couple of years ago we replaced the standard Kenmore dishwasher that came with the house (cheapest piece of crap the builder could get away with) that we had been suffering with for about five years with a near-top-of-the-line Kenmore Elite (stainless interior, white exterior, etc.). This new washer is quiet, eats chicken bones if necessary, and in extremis has a pot-scrubber mode that makes short work of dried-on egg yolks, brownie batter, and similar substances for the rare occasions that the regular cycle is inadequate, so no pre-soaking or rinsing is needed.

  15. Ry4an

    March 12, 2008 @ 12:14 am

    15

    The be all end all of appliance information, especially as pertaining to value, comes from Samurai Appliance Repairman at http://fixitnow.com/ .

    He takes a hard line with respect to computer controls in wet appliances, and while that eliminates the sexy LCD displays it really does improve reliability. He also does a great job of sussing out which appliances are expensive because they’re well marketed and which are expensive because they’re actually well built.

    http://fixitnow.com/wp/2003/09/24/mailbag-appliance-brand-recommendations/

  16. ray

    March 13, 2008 @ 12:08 pm

    16

    Just for kicks, check that your line into the hot water is turned on all the way. It could also have a blockage in the input pipe that is causing there to not be enough pressure.

    It really does sound like you aren’t getting enough water pressure into the dishwasher, this might be independent of the water pressure in your sink.

  17. philg

    March 13, 2008 @ 2:12 pm

    17

    Ray: Okay, I checked the valve. It is warm, so it is definitely hooked up to the hot water. It was open 98% of the way.

    Everyone else: I tried Cascade Complete and it seems to work somewhat better than with the previous range of detergents. Thanks for the suggestion!

  18. David

    March 13, 2008 @ 3:41 pm

    18

    We purchased a Bosh to replace a failed Maytag(horrible piece of crap) about two years back.

    Agree with all the comments about (lack of)noise levels.

    Haven’t had any issues with dishes being dirty after a wash.

    Our current issue is the dishwasher failed last week, it stopped draining fully at the end of the wash cycle. No resolution yet, the repairman is due on Wednesday. I’m guessing a water level sensor. Possibly we have one of those bad ones made in the USA.

    Update: The service man replaced the pump, free of charge.(2 year parts). Everything came out clean and the water drained normally.

  19. philg

    March 15, 2008 @ 10:35 am

    19

    One last question for the Bosch crowd: How intense is the spray coming out of the arms? If you open the door while the unit is operating, do you get splashed with any water? Mine never generates enough spray to cause a splash.

  20. Greg W

    March 22, 2008 @ 12:35 pm

    20

    I own a bosch that worked great for the first few years then started showing the same symptoms you mention. I called service out and they fixed it and it went back to working great. I never prewash anything I put into it, just scrap big stuff into the trash. BTW, the service guy also recommended Cascade Complete.

  21. philg

    March 24, 2008 @ 4:51 pm

    21

    I’m out of town and delegated the challenge of dealing with Bosch to a friend. Here is his report on service visit #4: “It was the same guy who claimed that the drain tube was improperly installed underneath the sink. This time he tested the unit and claimed it needs a new circulation pump. I made an appointment for him to come back next week.”

  22. alexander

    March 25, 2008 @ 1:23 am

    22

    So does anyone have this oil or tar like smell coming from the top of the dishwasher. Not inside the machine but the top insulation part.
    Bosch replaced my first dishwasher after my complaint, now the replacement smells worse.
    They know there is a problem since the first repairman called Bosch and he confirmed the problem.
    Maybe different models do not have this problem.

  23. philg

    March 31, 2008 @ 6:13 pm

    23

    Service visit #5 report: “The Bosch guy brought a broken part. He is coming back again next week.”

  24. Jeanne

    April 4, 2008 @ 8:56 pm

    24

    I just bought a Bosh model SHV45M03UC. Am I the only way whose soup bowls and tall drinking glasses fall over and crash on top of one another in the top rack? It’s driving me crazy. I can’t figure it out. I have to be SO CAREFUL pushing the top tray in and out to prevent the bowls from fall over. Very aggravating.

    Finally I decided, all right, I’ll just have to deal with it – treat the top rack like it’s explosive or something. However, even if I do that, and I get the rack pushed all the way in with everything still standing…when I click the door shut to turn on the machine, the bowls fall over.

    I’ve only found one or two other mentions of this on the internet. Does this happen to anyone else here with a Bosch dishwasher? Help!

    Jeanne

  25. philg

    April 7, 2008 @ 3:38 pm

    25

    Service visit #6 report: “The exact same thing happened again today. He is coming back again next week (with the promise that they’ll send two units, both pre-inspected).”

  26. grace handley

    April 8, 2008 @ 2:13 am

    26

    not too pleased with my bosch dishwasher–not real quiet and dishes do not come out that clean. and seems cycle runs forever. grace

  27. Jan

    April 12, 2008 @ 7:44 pm

    27

    I bought an $800 Bosch because my old GE was just too noisy. I at first was very impressed with the Bosch because of how quiet it is. Then I started noticing this awful smell coming from it. I have tried everything from constantly cleaning out the filters, mopping up any excess water under the filter, putting baking soda and vinegar in and running a cycle (this recommended by Sears) and it still stinks! Also my cutlery is never really clean and I have to pre-rinse the dishes, contrary to what the Bosch repairman told me when he came out. I have tried all the different soap powders and use rinse agent but the dishes are still not spotless. I wish I had never got rid of my old GE because it was great compared to Bosch. I would not recommend it except for the noise level is excellent.

  28. philg

    April 18, 2008 @ 6:09 pm

    28

    Service visit #7 report from my patient friend who keeps meeting the Bosch guy: “It happened again today. [the replacement pump] was broken. On every occasion he has come with a sealed package. Upon opening it up on location, he’s found it to be defective. Three times. Then he usually calls up the company and complains. Supposedly he can’t open up the package before he gets here (I don’t get it). He said he’s going to come with two next time (inspected by the company beforehand). He said something similar last time, though, so who knows.”

  29. Jill

    April 19, 2008 @ 8:01 am

    29

    Has anyone ever had this problem with their bosch dishwasher?

    After about 3 months of everything running fine, clean dishes etc, I opened the door one morning to find that all the plastic components in the dishwasher plus a plastic sandwich box had all got a blue dye on them.

    The crockery and all the cutlery were fine, all clean, dye free and dry.
    Just the plastic, as in, the cutlery basket, the spray arms, the drawers and the plastic interior were covered in blue. When I took the filter out to clean it, the blue dye came off on my hands.

    I rang the electrical store where I bought it and the engineer came out and said he had never seen or heard anything like it before and to ring Bosch direct. The person on the line had never heard anything like it before and they are sending out an engineer next Tuesday to have a look.

    I’m just worried that it could be toxic.

    I’m using the same dishwasher powder, rinse aid, salt and dishwasher cleaner that I have used with my last dishwasher and this one since I bought it last October. So I am at a loss to just what is causing this, any ideas?

  30. Dave B

    April 24, 2008 @ 12:25 pm

    30

    I have had experience with two Bosch dish washers. We got the first to replace a dying DW in our first home. It was quiet, efficient, and we never had a problem with it during the 3 years we lived there. We wanted to take it and the new refrigerator with us when we sold the house, but they were both selling points…so we left them.

    We moved to a new state and even though we had a dishwasher in the house, it was a noisy thing without adjustable top rack (which is so handy for big pots in the bottom or tall cups on the top as needed). We bought the exact same model for the new home…and again I installed it myself. We’ve had this one about 3 years now and three problems emerged.

    First, we had a problem that the door seals got dirty (we now have kids, so…) and the seals started leaking. Cleaning them fixed the problem, but I have to clean them fairly regularly.

    Second, the dishwasher stopped entirely during the cycle although the LED was still on. It was under warranty, and so we called. The repair person came out and suggested the problem was that we hooked up the drain hose first to an air vent on the sink and then to the drain. Apparently this model is NOT supposed to have that connection (although the manual which we still have shows such an installation). He removed the drain from the air vent and stuck it directly to the drain and … problem solved.

    Third problem, my back was facing the dishwasher when I saw a blue flash reflected in the kitchen window and heard a sharp SNAP! The LED on the dishwasher was out, the circuit breaker was blown. I reset the circuit, but the dishwasher was deader than the proverbial door nail. A call to the service company is in and I await the results (he comes tomorrow).

    Until that point, we use liquid blue rinse and have used gel packs, liquid and powder detergent with success, although we have been using powder for the last two years. We don’t pre-rinse, but I do scrape food (especially starches like rice and glutinous like oatmeal) into the trash. Oatmeal flecks can be found on dishes if I don’t and rice can clog the drain. But sauces, burnt/baked on cheese and other items come off and dishes are clean on a regular basis.

    I’m guessing that somehow when the bottom faceplate was put back on by the last visit, something was left where it could short out and that’s the blue spark I saw happening. I checked the seal and it was not leaking at the time. I’m worried that they’ll open it up and find a small item that my toddler shoved in there somehow.

    So overall I’m happy, but there are some issues that have not made the experience this time as happy as the experience with our first.

    I’ll post later when I find the results of this repair visit.

  31. Dave B

    May 19, 2008 @ 11:54 am

    31

    Well, here’s the latest on my dishwasher. Turns out the seal was not sealing properly and water shorted out the electronics located on the bottom. We purchased our Bosch from Lowes and the extended warranty was offered through them, not Bosch.

    The biggest problem I’ve had is the nearly 4 weeks that has gone by without the repair being completed. Apparently Lowes subcontracts with several companies to complete the repairs under their extended warranty program. The one that handles the Bosch diswashers here is:

    Capital Electronics
    6266 Kenilworth Ave
    Riverdale, MD 20737

    Our experience with Capital Electronics has been terrible. They originally scheduled a Friday visit (about 3.5 weeks ago), but then they called to say that they did not make it and to reschedule for Monday. On Monday they called to say they would not be there because we were in the “wrong” area for that repairman and he was in Frederick and we were 35 minutes away in Eldersburg (ever heard of MapQuest?). On Tuesday, they promised that they would call my office and/or my wife’s office 30 minutes before arriving so we could be there since neither of us could take the 6 hrs leave again to wait around. We explicitly gave them my office and my wife’s cell number. They never called my office (I have an incoming call tracking system even if I don’t answer) and they called our house at 10am -instead of 30 minutes before hand). My wife called to say she was scurrying home because they were there. The repair person was competent and diagnosed the problem, replaced the electronics but said he didn’t have a seal. So we were told not to use the dishwasher until a new seal could be installed. He left. We heard nothing for a week. We called Capital Electronics and Lowes to follow up. Capital Electronics claimed that they submitted their warranty approval request to order the seal, but Lowes never got back to them. Turns out it was faxed to the wrong number or Lowes told them the wrong department. Anyway, it was three days of me persistently calling to get the approval finally accomplished on a Saturday morning. On Monday I called to confirm that Capital Electronics ordered it, but they had not until I badgered them. They said it would take 5-7 days for the ordered part to show up. Today is the 7th day. I called, the part isn’t in. They got the model number “wrong.” So the part won’t be in until “the next shipment” sometime between this Tuesday and Thursday. I can’t WAIT for the part to be in and to have to schedule that next service visit to install it. The machine broke around April 28. It will be over a month before it’s working again.

    So check your seals! And I cannot recommend Capital Electronics for ANY work. Whether it’s poor quality control or just incompetence, I can’t say. But this is the worst experience with a repair company I’ve had in my life. Lowes people have been pretty good once I started calling and confirming every thing. But they chose Capital Electronics as their subcontractor for Bosch extended warranty repairs. So this is their problem too.

  32. philg

    May 19, 2008 @ 10:10 pm

    32

    Service visit #8: The Bosch guy showed up, met my friend, and installed a replacement circulation pump. I’ve only tested the machine once, but it seems to work a lot better. So… the Bosch now works possibly as well as the Whirlpool did in 1996. The Whirlpool did not require a single phone call or service visit during its 11 years of service. The Bosch required perhaps 25 phone calls and 8 four-hour daytime windows waiting around the apartment for them to show up. The Bosch cost more than twice as much as the Whirlpool.

  33. Maryw

    May 21, 2008 @ 10:49 pm

    33

    I hate our Bosch dishwasher. It has the stink and leaves rust spots on all our silverware. I had two service calls and the repair man says nothing can be done. We have check the drain line and it is raised as high as it can go.
    The odor is terrible and rust appeared on brand new silverware.
    The repairman said it was cause by the silverware touching each other. Crazy suggestion.

  34. ccmac

    June 3, 2008 @ 2:10 am

    34

    i had a 18 year old, perfectly working, kitchenaid whisper quiet and never had a problem. i replaced it last summer with a bosch and i hate it. it leaves the dished spotted (yes, i’m using bosch recommended electrosol powerball tabs and jet dry rinse agent). the worst part is that i bought the new bosch because i was afraid the old one would leak and ruin my hardwood floor, like my friend’s had done. well…the new bosch started leaking about a month ago and since i run it at bedtime, i didn’t notice it at first and it buckled my floor. it leaks on the left and right sides of the bottom of the door. the bosch authorized repairman visited and said it doesn’t leak…well, it does. i’m over 55, have never used a warranty in my entire life on anything, and it will be one year since i purchased it in 2 weeks. i did not purchase an extended warranty. the authorized repair only comes to my town once a week and i work and cannot be home….wah, wah, wah…i would NEVER buy another bosch. my boss said that he had a bosh and it was also lousy. they say, on the phone, that they will honor the 1 year warranty since the problem began before the warranty’s expriation. can i trust them to keep their word? any advice would be greatly appreciated…i’ve asked them to just replace it, but of course they won’t do that.

  35. Pam

    June 9, 2008 @ 11:43 am

    35

    I want to add my experience to ‘ccmac’. I am having the exact same problem with the leaking door. I called a non-Bosch repair service which took many service calls to fix the problem. It appears the air vent hose had water in it. When this was cleared(by pulling out the dishwasher and blowing air into it) the leaking stopped. But after 2 months, it is leaking again. same as before. The dishwasher is not under warranty. I called Bosch anyway to no satisfaction.
    I was very happy with my Kenmore dishwasher from my old house.
    Has the problem been solved yet?

  36. Ellen

    June 13, 2008 @ 8:19 am

    36

    I feel like I could have written your blog! I just said to my dh last night that we should have just gone w. a $250 dishwasher and we would have been just as happy as with our fancy Bosch that does a LOUSY job of actually cleaning dishes. The service call through Bosch will cost probably $250 ($99 for diagnosis [if they can do it in 18 mins], plus $120/hour labor plus the cost of parts. We are seriously considering Freecycling it and just buying a cheapo Maytag.

    Our Rinse Aid Dispenser won’t stay closed. Bosch says there is no way to fix that by oneself and we’ll need a service call (see above!).

    For those of you in the Boston area, can anyone recommend a service company that won’t charge so much????

  37. hoqES

    July 7, 2008 @ 11:22 pm

    37

    Your blog on Bosh is good information. I bought a bosh SHX43 May 1, 2007, it is a disaster. A lemon waiting to happen. It used to clean dishes for 3 cycles and then leave the upper tray glass ware gritty. The spray arm had to be cleaned out over and over. The bottom rack did not clean unless we scraped the dishes well. The soap would stick in the inside door dispender. Bosch’s
    factory service didn’t fix the problem. finally it sounded very quiet when turned on–opened the door, yes, it had not turned on. Called factory service June 30th., the repair man said your water line needs to be replaced. I called a plumber the next day–nothing wrong with the water line. But, the plumber said even though the indicator lights are going on, nothing is happeni ng.
    Called Lowe’s warranty service- called Active Appliance-we have a 4 year contract. They didn’t show, but left a phone message after the 4 hour wait expired-said were too busy today., want to resechedule for another day. That was a wasted 4 hour wait. Here’s what I plan to do. I am giving Bosh and Loews notice of rescission and request for refund of all money aid for this
    defective machine. I am replacing the machine with a Maytag. When the bosh is pulled to put the maytag in, the bosh will be delivered to the bosh factory office in Huntingbeach, CA. If the refund isn’t received promptly, both will be sued for rescission, fraud, misrepresentation, and damages. It is senseless to play their game of wasting our time waiting for service calls, losing time from work, all at our expense, for this defective washer. Anyone know a good class action law firm, there must be hundreds of these problems.

  38. angel

    July 12, 2008 @ 3:55 pm

    38

    My Bosch’s has similar problems as stated above. It’s only 1 year old and the smell JUST WON’T GO AWAY! I rinse all my dishes, flatware and glassware before loading ’cause I thought maybe I was rinsing before hand well enough. That doesn’t make one bit of difference. After reading here, hopefully it’s something that can be fixed easy like a circulation pump. Geez … 1200.00 bucks for trouble. Should replaced old GE with another.

  39. Anonymous

    July 22, 2008 @ 6:13 pm

    39

    I agree full heartedly about Capital Electronics- they are rude, unprofessional and unreliable. In terms of Bosch- I just bought one mid-priced. Installation people(A-1 in DOC area) couldn’t install it appropriately at first and it didn’t lock tight so it didn’t work. After about 10 calls to different places they installed new one, even though the first one probably was OK. It washes dishes just fine but leaves the dirty water in a in a hole where filter sits and in AM it smells!!!!. Does anybody have the same problem and know how to deal with it?

  40. Marie LaLumiere

    September 2, 2008 @ 7:06 pm

    40

    I too purchased a Bosch (stainless tub) Dishwasher. It smells disgusting and the rust on my expensive stainless steel cutlery is embarrasing to use. My granddaughter (2 yrs) was in my kitchen when I opened the dishwasher to add some cups, she gagged and ran to another room. My home is all new construction and new appliances. I purchased a Bosch because of its quietness but that is all it does, not clean dishes, stained cutlery (rust spots). What can I do??? It will be 3 years old next month.

  41. Laurie Johns

    September 16, 2008 @ 10:51 am

    41

    We’ve had our Bosch for a little over a month. So far, I have noticed it not getting some things clean, but that has been minimal.

    I have two complaints so far.

    (1) The bottom rack doesn’t roll in easily. Every time you push it in, it hits the side of the tub and you have to take the time to align it just so and push it in. It’s just not effortless like every other dishwasher – expensive or not – that I’ve ever used in my entire life.

    (2) I don’t know how to best load the darn thing. The arrangement of the tines and spaces on both racks doesn’t make sense. I haven’t been able to figure out yet what dishes should go where; nothing seems to quite fit anywhere. It seems to have much less capacity than our old American bomber (that’s what that machine sounded like). I am also wondering how much good the EnergyStar rating is doing us since we end up having to run this dishwasher every day – for a family of 3…

    Oh yeah, I have already experienced The Smell too. I try to open the dishwasher as soon as it is finished and let everything in there air dry.

  42. V Samuel

    September 30, 2008 @ 1:23 pm

    42

    I’m sitting here in England with a Bosch Classixx with an attitude problem. In the UK the models are cold-fill, so they have to cycle the water up to washing temperature, so you can expect a longer wait. The manual does say that it will only take an educated guess at how long it might take to do a wash, but it has been over three hours now and it’s barely counting down from 99. Most alarming, all the lights and the display go off while it is thinking, so it looks like it has died. Just when you think that’s it, the fuses must have blown, it pops back in to life for a few minutes. Currently it has been sitting there so long it has presumbably decided that it can’t be bothered and has gone off in a sulk, with the sump full of greasy water, because it really wanted to be a large hadron collider and its parents forced it to go in to dishwashing.

    It is however, very quiet. Especially now I’ve unplugged it in an effort to get it to reset and empty the sump. You have to be cruel to be kind. Any more of this and it’s back to the store; see if that contract law module is about to earn its keep. US law is probably different, but in the UK I’d always advise someone to demand a replacement unit – not a repair, they just go wrong again.

  43. tm

    October 3, 2008 @ 9:06 pm

    43

    Have a eight year old Bosch..it’s a piece of CRAP! The timer is dead for the second time, the rinse aid dispenser has not stayed closed for years, nor has the regular soap dispenser. It was quiet for a time but is now as loud as any.

  44. deb

    October 27, 2008 @ 11:59 pm

    44

    WE HAVE A NEW BOSCH AND IT SUCKS. IT WILL NOT CLEAN THE SIIMPLE LOAD OF DISHES……I WILL NEVER BUY ANOTHER AND I WILL TELL ANYONE, NOT TO
    BUY ONE.

  45. bh

    October 29, 2008 @ 10:51 pm

    45

    I also have one of those lemons (to put it politely). Within a year it leaked and a valve was replaced. I complained over and over about it not cleaning properly -it cannot be normal to use only power scrub, as one repair person recommended. Why pay extra for all those cycles when you only use one? But every time an expensive and indifferent Bosch service person came out there was “no problem” and everything “was normal”. Now, after 3 years, it is leaking again and the service guy says almost all parts have to be replaced because they are rusted and is estimating the cost to be $550 – that is for two hours of labor at $120 per hour and the rest is for parts at 50% off because I complained. How do they get away with advertising for Aquastop and claiming they are number 1 in customer satisfaction??? These dishwashers are made in NC and because of my ongoing problems with Bosch I bought a Whirlpool washer and dryer.

  46. Daniel

    November 2, 2008 @ 12:23 pm

    46

    Our Bosch smells like rotting rodent on the outside near the top. It smells the worst when the washer is the hottest. I can’t find anything obvious. Any body heard of rotting exterior odder or bad smell?

    The inside does not smell.

  47. Really unhappy customer.

    November 27, 2008 @ 6:09 am

    47

    We’ve had to replace our control panel three times in five years. Also, our tankless hot water heater is a Bosch. The pilot light goes out at least once a month. The lines must be bled and after attempting to light the pilot and bled the lines several times (approx THREE HOURS) we finally have hot water for our shower.

    I WOULD NEVER BUY A BOSCH PRODUCT AGAIN.

  48. Pete

    December 1, 2008 @ 1:21 pm

    48

    Same problem as the person from Sept 16th. Every time you push in the lower rack, it hits the side of the tub and you have to take the time to align it just so and push it in.

  49. Tom

    December 3, 2008 @ 6:42 pm

    49

    I too hate the new bosh I bought last month… the salesman at sears said it was the way to go and the door leaked right after I installed it.. It doesn’t want to shut correctly.. the repairman said I didn’t push it hard enough to close and set the catch.. well it for another week..and now its leaking again.. so they are coming back the 8th… on the plus side it is quiet and seems to clean the dishes ok.. but I still like my old kitchenaid better.. Does anyone else had a door that is not closing properly?

  50. Joel

    December 5, 2008 @ 11:02 am

    50

    I have a new SHE68 Bosch installed November 25, 2008. Suddenly, it isn’t working properly. It doesn’t wash the dishes and drops about 30 minutes in its displayed cycle. It shows 110 minutes to go and then it shows a much lower number to go. I am trying again with the Electrasol capsule they give away, having successfully (for a week or so) and then unsuccessfully used Cascade capsules with Dawn. I use Jet Dry or whatever it is. This is our second Bosch. I find them to be mediocre machines that are wonderfully quiet and usually the highest rated, not obscenely priced machine, ultra quiet machine in Consumers Report. I fear I need a new pump from what I have read above.

    My wife’s view is that it’s skipping the washing cycle, which sounds like the electronics to me.

  51. Joel

    December 5, 2008 @ 12:22 pm

    51

    Buried in the manual are instructions for making the Bosch expend more energy to do a better job of drying.

    I just did a second load using the Cascade pellet that came with the machine and things seem back to normal, though it did skip about 27 minutes.

    So, I hope this is my last post (ha ha).

    Would I buy another Bosch? Yes (sigh)

  52. Joel Dobris

    December 20, 2008 @ 12:19 am

    52

    Repair man came re skipping a cycle. He recommended using Autowash button if we want a long cycle and whatever they call the short cycle if we want a short wash. It seems to be working. So, like the thermostat and the jobbie that controls the lawn sprinklers we’ve accepted an uneasy truce and less than 100% of what the manufacturer promised.

  53. bertha butt

    January 7, 2009 @ 9:32 pm

    53

    I am so angry, I am beyond trying to be nice about the stupid Bosch dishwasher I purchased for our newly built home in 2006. It worked, I think, for about 4 months. Did ok – when you opened the door there was steam, so it seemed to be working. Then it stopped getting hot, the cycles lasted forever. The computer doesn’t appear to be reading when to change cycles, it just keeps running and running and running, never getting hot, never cleaning, never draining and it stinks. A handyman we talked to said Bosch’s are only built to last a year or so and then break down, and to always buy Whirlpool. He gets returns and salvage mdse from Sears, fixes and re-sells so does have some knowledge.

    I’m with V Samuel above, maybe this thing wants to be something else and was forced into servitude as a dishwasher.

    I feel really cheated because now I have to buy a new dishwasher and don’t have the money. Bosch has lost me as a potential customer for any future product I might be tempted to buy.

  54. Just Bosch-ing Ya...

    January 17, 2009 @ 10:14 am

    54

    Model SHX46A05UC

    Purchased almost 3 months short of 5 years ago. $900 then. In place/use for almost exactly 4 years now. A friend got the same model at the same time and had similar experiences.

    At that time Consumer reports gave them a fairly high repair rate. Not the worst- not the best.

    Always cleaned decently. Wasn’t a super-scrubber. There’d be debris on ‘clean’ dishes if debris went in on some dishes- garbage in & garbage out it seemed. LOVED the quietude. Older one was noisy & cleaned similarly.

    Always a soapiness to anything that was ‘run through’. Run water in a freshly washed glass or even a pan there’d be bubbles- soap apparently. They’d dissipate with rinsing(s). Finally a couple years ago someone knowledgeable (a professional of some appliance knowledge perhaps. Can’t remember exactly) told us not to fill the soap hopper. Use only a teaspoon of soap. Had to make sure the rinse agent was full to prevent post cycle dampness.

    Recently have run into the endless cycling. That was preceded by dishes not getting clean/being quite wet when run through. Used CLR, running it empty, and then vinegar several times to de-lime the heating element. Our water is very hard & don’t have a ‘softened’ cold-water feed line to kitchen (on a slab, so changing the feed would extensive). There is pronounced lime build up on the rinse holder & lime staining down the door interior.

    The machine worked better for the de-liming a few times and then went back into the overlong cycles mode. Not sure what to do now.

  55. heather

    January 18, 2009 @ 6:26 pm

    55

    I will never buy a bosch dishwasher again or their oven for that matter. THEY ARE BOTH CRAP. I have the same problem =dirty glasses and crap all over them. This happened with my old one as well no idea why I bought another. I have a kitchenaid in my summer house and cleans beautifully. The oven is another story never worked right from day one. But back to the dishwasher I clean the filter everday makes no difference the glasses end up with a film of dried food debris and I have to wash them in real hot water to get it off. I am disgusted. I have to say it is quiet but I rather have noise and clean dishes!!

  56. jon p drew

    January 23, 2009 @ 2:11 pm

    56

    We bought a bosch dishwasher when we remodeled in 2003. Nothing but problems. It leaks which I’m sure will require me to replace the surrounding cabinets eventually as wood and water is not a good mix. It constanly comes loose from the cheap z brackets that are suppose to go into this cheap plastic that is supposed to hold this cheaply manufactured dishwasher in place. it is now january of 2009 and today the dishwasher did not fail me in it’s substandard performance. So today it is getting ripped out and I am buying something new from a local merchant so when that breaks I actually have somebody’s ass I can chew and get results instead of going to a big box store and have some 16 year old stare at me blankly when I try to explain the problem. Maybe I should find something from 1965 that still runs as I am sure it would outlast anything else made in this modern era. So to Bosch or whatever tightass penny pinching cheap company that actually paid for this useless brand name I say F**K YOU.

  57. washerwoman

    January 25, 2009 @ 11:48 pm

    57

    Having a Bosch dishwasher is like marrying for looks– it wears thin pretty fast. Sure, it’s quiet, but when my new glassware got etched, not only by the Bosch in my old house, but also again by the Bosch in the new house (don’t even ask me why I got talked into buying another one– like I said, I’m a sucker for looks and quiet) I embarked on this endless quest for info on WHY this high priced beauty was betraying me. Salespeople, even seasoned ones, will not help you out once you have that baby home. They just try to imply that it’s my fault (yes, I use jetdry, yes I use the detergent recommended.) I feel like I’m having to become a dishwasher geek to figure this out– one person says it’s hard water, one says soft water with too much detergent. One site says my water’s too hot, one says its too cold. Call me goldilocks, I’m frustrated.

  58. FranS

    February 7, 2009 @ 5:31 pm

    58

    I have had a Bosch dishwasher for 6 months. It’s crap. We drove from Canada to the States to buy the dishwasher. The appliance people tried to talk us out of the Bosch and to buy the Miele. We had been told by friends that the repairs for Miele in Canada were terrible. The appliance saleslady said that it’s the opposite in the States, that Miele was great and Bosch terrible. Anyway, I haven’t called them to come fix this piece of junk yet. I’m having the same problems as everyone else. It doesn’t clean anything, it has ruined all of our silverware and it stinks. Due to having to open the door to get things to dry, the steam has ruined the finish on the surrounding cabinets (also only 6 months old). I am totally unimpressed.

  59. Lynn M

    February 28, 2009 @ 11:10 am

    59

    I purchased a POS Bosch SHX46 dishwaher from Sears. I thought it looked great in stainless and I was impressed with the stainless interior. However, it has never gotten dishes on the top rack clean. All the glasses are coated with debris. It works okay when the bottom basket is empty. Its so nasty. I must feel each glass on the inside befor I put it away. My builder grade dishwasher I had before worked much better than this crappy Bosch!

  60. Liz

    March 8, 2009 @ 10:28 pm

    60

    I’m so glad to find I’m not alone in this. Our Bosch is the worst dishwasher we’ve ever owned in addition to being the most expensive. Our complaints are pretty much what everyone else’s are: food left on the dishes, spray arms that get clogged, standing water in the bottom. It doesn’t matter what I use for detergent, although I’ll admit that Cascade Complete does work better than the Electrasol (amazing because Electrasol was always the best with our other dishwashers. Recently, I’ve tried putting vinegar in the rinse dispenser instead of the commercial rinse agent and it seems to be doing a better job, not perfect, but marginally better. I’ve never had a dishwasher before where I had to rinse so thoroughly, so it’s no savings in water, and very little savings in time. The aggravation of rinsing stuff afterwards after you’ve already pre-rinsed is getting really really old. I suspect that perhaps these units work better with some a particular hardness of water. Obviously some people love their machines, but I’ll never buy another one.

  61. irene valentino

    March 21, 2009 @ 5:17 pm

    61

    All, If you like Cascade complete with your Bosch you will love the results of
    Electrosol “finish” it’s the small cube version and came as a sample with my dishwasher

  62. Carol

    March 30, 2009 @ 4:50 pm

    62

    We bought a Bosch dishwasher in January, and almost immediately it refused to drain. The problem was intermittant – the worst kind! The service person would come out, press the two button Cancel-Drain cycle, and the washer would drain – but this was after the washer had been turned off for several days. If I tried the Cancel-Drain cycle right after the cleaning cycle finished, it still refused to drain.

    The service people were incredibly rude, and implied that we were either crazy or too stupid to run a dishwasher. After their fourth trip out here, they replaced the dishwasher.

    It worked perfectly for two weeks, and is now refusing to drain again.

    The filter is clean, there are no kinks in the drain hose, we don’t have a garbage disposal, and all the pipes, drains, and hoses are unclogged. Nothing is blocking the impeller.

    I had a Whirlpool that gave good service for 25 years before giving up the ghost. It may have been noisy, but at least it cleaned and drained properly! And even allowing for inflation, it cost less than this Bosch.

    What a piece of garbage!

  63. RUTH

    April 16, 2009 @ 7:31 pm

    63

    In 2007 we got the Bosch SHE58C05UC/48 coming in at $1,200 incl. tax, del; ext. warranty. Does an excellent job using the shortest cycle(37 min.), quietest dishwasher we’ve ever had since 1969! Buuttt, cleaning the 3 part filter assembly several times a week is annoying and gross. We scrape and rinse our stuff before loading so I’m baffled as to the weird gunk that continues to accumulate. We are using the Electasol detergent cubes as recommended by Bosch. Anybody else out there with this experience?

  64. Kristin Halsell

    April 18, 2009 @ 7:20 pm

    64

    My mid-range Bosch was installed 3 years ago, and has never been any warmer than lukewarm. It leaves a lot of spots.

    However, my main complaint is that the components of the top and bottom racks are constantly becoming dislodged. I have removed several of them permanently out of sheer frustration.

    The temperature problem might be an easy fix-I am going to try the rinse cubes. However, the moving components are a design flaw.

  65. Jim

    April 21, 2009 @ 2:25 pm

    65

    Let me add my words of disgust for the SHX43. Purchased in January and we’ve had nothing but heartache ever since. It isn’t quiet, nothing gets really clean, it breaks dishes left and right, bottom rack doesn’t slide in and out easily, it takes forever for a cycle to complete. Now it isn’t draining and we have a service call in. I want my stupid Kitcheaid that lasted 25 years without a single service call back. This is ridiculous. Our daughter had one installed on the same day we did, and is already on her second one. Don’t buy this machine.

  66. Lois

    April 26, 2009 @ 2:39 pm

    66

    When we moved into our new house 4 years ago, there was an older Bosch dishwasher here. It was quiet, quick, and efficient. When it died 2 years ago, we replaced it with another Bosch – mid to upper quality. I dislike it so much. Although it is still very quiet, it takes up to 140 minutes for the regular cycle and many times my glasses come out filmy and my dishes not completely clean. Next dishwasher will definitely NOT be a Bosch. I am actually hoping it dies sooner than later. It definitely was not worth the extra cost.

  67. David

    May 5, 2009 @ 8:31 am

    67

    We built a new house last year and decided to “Move up” to a Bosch dishwasher from our Sears Kenmore which we’d had for years and I’d never had any problem with. Now I have to wash my dishes before putting them in – I always thought people who did that were crazy, now I think maybe they have a Bosch! – after they come out I remove the crud and scrape off the hard bits. There doesn’t seem to be as much room, the bottom rack is hard to operate and is always falling out. I complained to their website and all they said was “most people like it.” If it breaks I’ll definitely go back to a Kenmore, I never realized how good it was until I had something to compare it to The only thing I can say in the Bosch’s favor is that it is quiet..

  68. Brigit

    May 11, 2009 @ 10:49 pm

    68

    I’ve had my Bosch for just a few weeks – it seems to clean fine and it is very quiet. But I am going crazy with the poor design of the racks. The top rack does not work well for common sized cups, glasses or mugs. With the flip tines up, I have to struggle to get a small class between them and the side. If I put them down, it’s hard to get two rows of cups or glasses next to each other, so there is so much wasted space. We measured after struggling with this and found the top rack to be more than 2 inches shorter than top racks on other dishwashers. Missing that extra space is very noticeable when things don’t fit well. On the other side I can’t get even small cereal boxes to stay in place. Put one it and it rolls to the side. Put in another one and you have to hold in place what you already have there with the other hand. The bottom rack has such big openings that no cup or mug can be put there without falling over. I am so unhappy about this – but apparently stuck with it. I would not buy this again simply because of the racks!

  69. SamCin

    May 14, 2009 @ 4:38 pm

    69

    Bosch Dishwashers are CRAP! I own the SHX46A05UC, it won’t drain, the cycles run off on their own, and the unit smells like wet garbage all of the time. I trusted Sears and paid $1,100 for this piece of crap. DON’T BUY BOSCH!

  70. Barb U

    May 25, 2009 @ 10:16 pm

    70

    I just got the next to the lowest priced Bosch to replace a Kenmore that I had for 20 years that leaked during the night when I ran it as it was so noisy and it had been leaking and warped my wood floor in the kitchen. My sister had advised me to get the Bosch as she had one in her last house and loved it. I have no problem with mine except it stinks. I do not ever scrape anything and I had always used the Cascade 2-1 Action Pacs that have Dawn in it. It cleans great and runs quietly but the smell is horrible when I open the door. I tried the Electrasol that came with it and that is when the smell started, with the first load. I thought it was the Electrasol so I threw it away and the Cascade never smelled until just lately. I checked the drain and there is nothing in it but the water smells horrible that is just below the drain. I have never had a dishwasher stink like this. I have never liked all the bells and whistles on appliances as the computers always go haywire and screw up everything. I just want clean dishes that do not stink. I have not heard anything good on here except it runs quietly. The water pressure is high as I get splashed if I open the door and it is hotter than blue blazes. The smell is just horrible and I can hardly stand to open the door it stinks so bad. I guess I will call Lowe’s where I bought it and get them out here as they were the ones who installed it and it has only been 2 months since they put it in.

  71. Wallflower

    June 8, 2009 @ 11:08 am

    71

    Just caught this when I was looking up ‘cleaning the filter’ to find out if it WAS a pain. Apparently it IS a pain.

    Bosche, like all German companies (dare I say, BMW is a prime example??) expects consumers to cater to their products. We, then, become servants to the appliance that is supposed to serve us, make our lives easier and better. Sounds like a science fiction novel… Let us all ‘serve Val’ (Really bad science fiction, sorry…)

    Having consumers clean the filter is thoroughly brain-dead. People won’t do it. (I will, but then I’m a clean-nut) I have a ‘high end’ Kenmore, and it was around $650 on sale (including a stainless interior). It heats the water and it grinds up the garbage – I don’t pre rinse anything either, just scoop out big gobs of stuff. I could buy two of them for the price of one Bosche, so no matter how ‘reliable’ it is (and it apparently isn’t), I’d still be ahead, as most American dishwashers are really quite reliable, AND you can get parts, AND you can fix them yourself if you’re not a half-wit. (There are many places where parts are available on-line. IT IS NOT ROCKET SCIENCE.)

    My Kenmore (or Maytag, or GE or Whirlpool – they are all about the same) heats the water to 140. I have an Aquastar gas instant on water heater (amazing item! Weirdly enough made by Bosche so they can do some things right) which I set to 160, now I get the higher temperature without having to clean filters!

    It also dries the dishes (optional drying cycle – Bosche has decided that you don’t need a drying cycle. We have a busy kitchen. Two cycles a day at least!)

    My girlfriend bought a Bosche and was enchanted with it. For about two weeks. She went on vacation (not having cleaned the filter and not having read the 3000 page document – this is a dishwasher, not a rocket launcher!!!!), came back to a stinking mess! She bought a Kenmore (like mine! Loves it) and put the pile of crap on Craigslist for someone else to ‘love’.

    That for me is a non-starter. I’m an Engineer (PE) and I would not tolerate having to clean the filter every time I ran the thing (and I’d have to clean the filter every time. See above ‘clean nut’ comment ;-> ).

    Sounds like what one other commenter said: crap. Not for me.

    I got a snide letter back from Bosche when I raised the question of an optional drying cycle being included in future models? They called it ‘baking’ the dishes. Tsk Tsk Tsk. Who would want to BAKE their dishes? Horrors! They are fired at 1400 C. My Royal Doulton (that has a gold rim, no hand painted periwinkles though) has been washed daily for, oh, 20 years, and shows no decline in its finish.

    I want my dishes dry. But first, I want them CLEAN.

    In the case of dishwashers, I’ll buy American. In the case of cars? (I’ll buy Toyota – we have a 4 Toyota garage.)

  72. Cara

    June 8, 2009 @ 5:52 pm

    72

    Happy to find a bosch bash-fest! We decided to “upgrade” to a Bosch, mostly for the stainless steel interior, the nylon racks, and quiet run. We were happy with it for the first two years, although I wasn’t crazy about the wet dishes. Turns out I miss the “dry” cycle. Our problem came about one month after our 2 yr. warranty ran out. The machine never stopped running, ending with an error code of 1. Googling around, I found this probably has to do with the control board…and the electronic PART may still be covered. However, you have to pay the service call fees.

    I’ve been running the machine and turning it off manually, and then setting the rinse cycle… because I’m just too darn mad to have it fixed. After about six months of doing this, I was getting ready to consider a repair call. BTW… now the dishwasher stinks, too!

    After reading all these other bad reports, I think I may call it a ‘wash’… and go back to Whirlpool… which now also offers nylon racks. We’ve had Whirlpool’s in the past and the only problem we ever had was the racks rusting out. They gave us 10-12 years of service, without ever needing a repair.

    Ack…I’m still so mad about this Bosch. I paid more because I expected more…. and when I don’t get it… and the company won’t extend warranties… forget it.

    To repair or to buy a new Whirlpool? I think I want a new Whirlpool. Thanks for giving me a place to vent!

    BTW… there have been a lot of recalls on Bosch machines for the control board… but the recall stopped short of my model by about six months. That was the other reason I was waiting.. because I thought the recall might be expanded. Huh… more complaints about Bosch. I think that settles it.
    http://blogs.consumerreports.org/home/2009/01/bosch-recall.html

  73. Kristin Halsell

    June 28, 2009 @ 5:08 pm

    73

    I looked for a Bosch dish rack online with immovable parts to no avail. This piece of crap is moving to the lake house.

    FWIW, thank you to those who posted about the imperative use of rinse agent. That helped very much with the spotting on the dishes.

    Can anyone recommend a high quality stainless steel dishwasher with a good performance record? I don’t care for moveable parts.

  74. Jack Titelman

    July 7, 2009 @ 1:33 pm

    74

    Is there not a lawyer out there that will do a class action on these absolute nightmare excuses for dish washers. Out of eight machines that I have owned, this one does the poorest job cleaning, stinks, and I have to wedge a roll of paper towels in the door for up to eight hours to get the contents of the machine dry. When I’m short on time, I end up drying everything myself ! The height of engineering stupidity !

  75. Brad Sparkles

    July 8, 2009 @ 7:52 pm

    75

    I understand there are many people disgusted with Bosch and rightfully so. After reading most of the comments it seems they are comparing the recently purchased Bosch with a model and brand of dishwasher purchased years earlier.

    The reason for much of the decline in cleaning power is the government mandate that appliances now qualify for the energy star rating–which in a nutshell, means they use less electricity and less water. No wonder all the cleaning power is diminishing.

    Rest assured I am not making excuses for Bosch, but none of the dishwashers pressently assembled clean as well as their forefathers–they just look better and have more gadgets.

    Brad

  76. Glenn Long

    July 10, 2009 @ 11:55 pm

    76

    Add me to the long list of unhappy Bosch dishwashers. Their reputation for quality is vastly overstated as evidenced by this lengthy blog of complaints. Ours stopped draining fully, and their so-called premier distributors ofer no better service than your run-of-the-mill big box stores(which means there really ins’t a compelling reason to buy Bosch anymore).
    I refuse to pay $200 for someone to come out before they tell me whether the repair is covered on not. Buying a Bosch is like buying a Ferrari. Only so it if you can afford the constant repairs.
    I’ll never buy another Bosch appliance, and I’ll even have a tough time giving them money for spark plugs either….

  77. Laura C

    July 13, 2009 @ 2:43 pm

    77

    To Dave B- Had the same dead dishwasher syndrome middle of April 09, Had the same loud popping noise.Repair guy was out on May 1st. He had to rewire some. According to hm this is common for the Bosch because they run hotter than other brands. Two and a half months later, no pop, but no power either. Just dead. You would think with the added cost, Bosch could fix this problem BEFORE they are installed! He fixed it in five minutes last time, but this doesn’t help me right now with a full load of dirty dishes. I won’t be buying another one.

  78. Kramer

    July 28, 2009 @ 10:37 pm

    78

    Well, we got a Bosch for the first time about two years ago and I noticed recently that it sometimes didn’t wash very well. I first thought it was me forgetting to put in soap but this is not the case as the last few times, I made sure I put in soap. It’s the machine. Unbelievable. I wasted several hundred dollars on this machine.

    I am so disappointed with this machine.

  79. Derek

    September 2, 2009 @ 8:48 pm

    79

    Has anyone found a cure for the stink that is inside the dishwasher? I have what many have described. Totally gross smell inside the machine.

  80. CherylW

    September 6, 2009 @ 10:16 pm

    80

    We have the low end model purchased from Sears. Got it about 2 years ago. Yes, the stink is terrible. It started about 8 months ago. I tried running it empty, putting vinegar in the drain, and using a commercial dishwasher cleaner. Nothing worked. I put an enzymatic drain cleaner in the drain and turned it on until I just heard the water come in (the water is pumped out of the the drain first). Then I let it sit overnight and ran it on the rinse (shortest) cycle. I think that made a big difference. I am repeating it tonight. What I think is happening is that the pump does not push out all of the solid material and it ends up accumulating in the drain hose. Since it is still functional I don’t want to yank it out and replace it. However, from the posts I’m reading, I may not get many more years of use out of it anyway.

  81. Melissa

    September 10, 2009 @ 10:40 pm

    81

    WOw-good to know I’m not the only person who is hating their Bosch. After reading all of these comments, I am not spending the money ($490.00) to get mine fixed! My unit is 5 years old and the control panel went out. It has left rust spots on my brand new silverware. It tends to smell too. Most of your comments talk about how you put dirty dishes in the dishwasher. My husband is really anal and rinses them really well before he puts them in the dishwasher, so we shouldn’t have a “smell issue”, so I can’t speak for them still being dirty (other than the occasional peanut butter leftovers). I went to an appliance store today that told me they had so many complaints about Bosch dishwashers, that they don’t carry them anymore! One of my friends also had to replace her Bosch after 5 years (motor). For the price, these machines should work better. I put the Bosch in even though my 15 year old dishwasher was still working because I thought I had one of the best dishwashers. We can’t afford to replace or fix it…..how frustrating!!!

  82. andy

    September 26, 2009 @ 7:32 am

    82

    Bosch dishwashers used to be near on perfect, i have a 93 bosch day & night which is working just as good now as it did 16 yrs ago, but i do look after it! it gets a cleaning every month, useing finish d/washer cleaner, also i fitted a non return valve to the end of the waste pipe onto the extension before outlet, that stops the smells, also dishwashers need to be hooked up to a cold water inlet, using the element to heat the water, this stops the temp from the tap cooking the seals around the door and also the pressure from hot water is lower than that of cold, not only that, limescale can build up on the element far quicker as it is redundant, hot tap water can also come out so hot, it can damage glassware, we are talking between 75-90c.
    Salt is a must, let me repeat that, SALT IS A MUST, regardless of what cleaning manufacturers say, the dishwasher tablets are only good for the main wash, not rinses. the salt is there to soften the water THROUGHOUT the wash cycle. let the dishwasher breathe, so when the cycle is finished, open the door a jar slightly and let it air out, check the filters weekly for food contaminants as this and fatty diposits soon build up and smell. if you have any other issues regarding the above parz_2000@yahoo.com is my email.

  83. Roy

    October 12, 2009 @ 4:51 pm

    83

    I have a Bosch SHU5315UC/U11 until, installed in 2001. Since that time we have had the drain motor replaced twice and the control board replaced twice. All service was performed by a Bosch authorized repair shop using Bosch replacement parts. Beginning two weeks ago the unit will run down to ’1′ on the control panel and continue to run. It again appears that the control board needs to be replaced. I contacted Bosch customer service, sent them copies of all the repair invoices and they responded that I need to contact the repair service to have it fixed. So much for customer service. I am not putting another penny into the unit and will not, no, ever, purchase another Bosch product.

  84. meg

    October 19, 2009 @ 12:31 pm

    84

    I have a very cool looking and quiet Bosch …thing is…the soap dish door gets stuck closed , so afer thewah is finished , I often, manually open that slider door and the soap is still in there. there seems to be some scale under it , which I tried to scrub off, not much success there….anyone now of a product for this problem? It’s driving me nuts…I have noted that powder seems to be the soap of choice. but i have used all the gels, the powerball, the gel packs..
    Meg

  85. Lee

    October 22, 2009 @ 11:13 pm

    85

    I recently replaced my y 3-1/2 year old leaking Kenmore dishwasher with Bosch model#SHX45P06UC. I have had the machine two weeks and I am not really impressed based upon the steep price paid for this machine. I cannot figure out how to properly load the dishes in the machine using the strange tine set up. There is about 1/3 less space in the Bosch compared to my old Kenmore. I hate how the dishes don’t ever get dry. I admit that I bought the machine for its silent operation, looks and the Bosch brand name. It was a mistake. I wish I could return it and replace it with another Kenmore that actually cleans and dries the dishes. I should have done more research. Buyer beware!
    P.S. I have not yet had to deal with the smell that so many folks have complained about. I am sure that problem is just around the corner as I use the machine.

  86. Neal Lester

    October 28, 2009 @ 10:41 am

    86

    I recently got rid of the smell in our Kenmore elite by disassembling and cleaning inside the top rack height adjustment mechanism, cleaning the filter, and (mostly) disassembling the door and cleaning out gobs of foul sludge which had accumulated there. We did have two repairs which they said were due to a botched installation (kinked discharge tube) but since that was fixed the unit is quite and cleans the dishes.

  87. Lesley Kammerman

    November 14, 2009 @ 10:53 am

    87

    We own 2 Bosch dishwashers. One is quiet, the other is not. When the repair guy came out he said that there were pieces of broken glass in the motor – he cleaned them out and it continues to be as noisy as anyother less expensive dishwasher. My pet peeve – and I cannot believe that we are the only ones with this complaint – is that the bottom rack, literally, falls apart on a regular basis. The tines and their attachment clips are constantly coming undone and collapsing. Also, it is infuriating when the bottom rack has to be frequently aligned when pushing it in. We also have experienced an odor (like vomit) inside the machine. It seems to come and go. Believe me when I say “never again” – X 2!!!

  88. Kathryn

    November 14, 2009 @ 4:29 pm

    88

    WOW — I thought I was the only one with the multitude of problems!! Can anyone recommend a good Bosch repair person in the DC area? I’m selling my house and leave the buyer with all these problems. Many thanks!

  89. Kevin

    November 24, 2009 @ 9:51 pm

    89

    Add me to the list of unhappy Bosch owners. It’s impossible to fill the lower rack without everything collapsing. The tines do not stay in place. They couldn’t have tried using this thing before putting it out for sale. I feel lucky ours doesn’t stink. Of course it does a lousy job of cleaning (that’s why it’s so quiet).

    And what’s up with the end-of-cycle alarm? I’ve gone through and set the flag off for no alarm but I still get the beeping until I turn it off. It’s not like a clothes dryer, the dishes aren’t going to get wrinkled if they sit.

    NEVER, NEVER AGAIN

  90. Patricia

    December 5, 2009 @ 9:28 am

    90

    Re: Meg #84
    I have not had that problelm but have found that often scale can be removed by using plain white vinegar. I’d try scrubbing with a toothbrush. Good Luck!

  91. Valerie

    December 9, 2009 @ 7:59 pm

    91

    WOW, and to think that I once thought Bosch was the cadillac of dishwashers. I just got off the phone with the recall hotline. We recently bought a house that has a stainless steel lined model.. SHU4326UC. When I was researching the DW, the recall came up, so I entered the serial # and I will be having the tech come to replace the control module. I had horrible experience with a KitchenAid that was nothing like the one that my mom had for over 25 years. My next dw was researched in Consumer reports and I bought the top rec. Maytag. No issues or problems, except for the coated racks developing rust spots due to cracks in the coated finish. We have softened water and I use Cascade liquid or Cascade Complete liquid and rinse agent. I also use a DW cleaner that goes in the flatware rack. Will be interesting to see if the Bosch is as ill-behaved as most described here. The appliance I’m REALLY disappointed in is my la-de-dah Maytag Neptune front load washer. Bad engineering for the front seal. You have to leave the door open so the mold that has already stained the seal won’t continue to grow. Other than that, it does a spectacular job of cleaning clothes.

  92. David

    December 12, 2009 @ 5:48 pm

    92

    We have solved this problem after 2 years.

    OUR PROBLEM:
    We are on 2nd Bosch dishwasher, first one was fine. Second one stank, off and on for 2 years. We did everything. Cleaned filters (me, the husband – every single wash), different dishwasher detergents, pulled the unit out to check connections, cleaned the air vent, checked the connection to thedisposal, ran the disposal prior to use, ran hot water prior to use, make sure the drain hose was properly elevated as per the instructions, had three house calls to evaluate the problem. Nobody has heard of the problem although its all over the net. Sometimes the glasses were still stinky even after running the dishwasher 3 times in a row with detergent!

    OUR PLAN:We were on the verge of yanking the *&%3@ing thing out and replacing it when on doing more research and replacing the word Bosch I found that virtually every single unit out there has the same problem. My guess is there are some “teething” problems in the industry related to being low temp, low water, enzyme based cleaning.

    WHAT WE DID:
    The wife came home with Electrasol’s “New Quantum Finish Powerball”. It is a little plastic box shaped thing that has 3 compartments built into it, 1 has dark blue granules, 1 has light blue granules, and in the center is a reddish orange large pill sized container. What does all that mean? Who knows? We have been using this product for about 3 months. I no longer clean the filter – ever. Hurray! What we do – religiously, is load, run the rinse, then put in the little detergent box and run at Power Scrub Plus. It takes about 123 minutes + or -.

    IF YOU TRY IT:
    I don’t own any stock in Electrasol or Cascade or any other detergent but I’d love to know if my experience ends up being replicable (works for you). I have an e-mail just for this. If you try this AND ONLY THIS, let me know. Yes it worked, no it did not. ( dsDishwasher at gmail.com)

    Best of Luck

    David

  93. Kramer

    January 13, 2010 @ 4:29 pm

    93

    I posted back in on July 28 that I was dissatisfied with my Bosch dishwasher. Well, I don’t know what happened but it’s been working fine now for about 5 months straight (knocks on wood).

    Weird. The smell is gone and everything cleans very nice. I didn’t do a darn thing to it, I didn’t have any service people come out and look at it. The only thing my wife did was check the filter, found a little bit of food in it, and cleaned it out. I don’t know if this fixed the problem, I doubt it. But it’s working, so I’m happy…

  94. Laura K

    January 14, 2010 @ 1:06 pm

    94

    I hate my Bosch dishwasher with a passion!!! I bought it 5 years ago over a similarly priced Kitchenaid because the salesman said it was quieter and I live in wood framed apartment building. Big mistake!!

    Let me list off my issues with it:
    1. breaks all my glasses
    2. leaves crap all over my glasses unless I clean the filter daily and the rinse agent dispenser is full (it starts to leave crap on them when the rinse agent dispenser is still showing as half full)
    3. the stupid sliding door on the soap dispenser either doesn’t close or doesn’t open properly during the cycle, leaving sludgy wet powder all over the inside of the door
    4. stink!!!!
    5. yesterday the dirty water didn’t drain out of the dishwasher after the cycle ended–cleaned out the filter and the filter cover thing, checked that the sink was draining properly, tried to reset it with the ‘cancel drain’ –now it isn’t working AT ALL!! The motor hums for a second over and over trying to start but nothing happens.
    6. stains on the stainless steel inside the door

    I will never buy another one, my plumber friend says it sounds like either a clog in the intake hose or the motor itself is dead. Either way, I’m going to go buy a Kitchenaid this time and to hell with this POS!!

  95. Ron

    January 14, 2010 @ 2:33 pm

    95

    Have had a Bosch diswasher since 2004. Works great and love it.

    Yesterday it stopped with 1 minute left on the timer. Never shut off …keeps reunning at 1 minutes and it doesn’t drain. Service person came out and told us we were using too much Cascade Liquid in it and to cut the amount to about 1 tablespoon. Ran some Dishwasher Magic through it and left about 2 hours ago.

    Guess what … it is doing the same thing . Have another call out to him. Has anyone else ever had this problem???

  96. Frank Roma

    February 15, 2010 @ 4:42 pm

    96

    Had to add to the long list of complaints about BOSCH dishwasher. I had the control module replaced twice and after about a month the new module does the same thing. Fails to add the rinse water and it just sits there motor humming along with no water. If I add a pot or two of hot water, the cycle starts and it continues to wash until the end. What a giant POS! I should have kept my 15 year strong Whirlpool that NEVER had a service problem or left me with dirty glassware. Also the poster who said you must hook this up to the cold water tap is dead WRONG. Bosch even recommends that you run the hot water out of the tap first. This is to make sure you get filled with hot water as the ‘energy star’ heater only keeps the temp up but does not heat ice cold water to operational temps. I would never buy a BOSCH again…very big disappointment in a very expensive machine.

  97. mccoy

    March 3, 2010 @ 2:17 am

    97

    This evening I had a real problem with my dishwasher-right as it was begining to get the cheese off of the bottom of a saucepan…my Mom called and it was….ten or twelve minutes until I got back to the sink.

    I use a scrub brush that cost $1.95. I’m thinking of upgrading to a brush that costs $2.95.

    Why are people so afraid of washing dishes? It baffles me. I find it rather relaxing.

    FYI I know people with $200.00 dishwashers, and I know people with $2,000.00 dishwashers………they all smell funny, they all eventually ruin the dishes, and I can totally tell when dishes aren’t hand washed. I hate to break this to ya, but all of the rinsing under hot water in the world (which is all any dishwasher does) doesn’t equal actually WASHING your dishes.

    My dishwasher needs another glass of wine, so I’ll end now.

    “It is possible to dig potatoes and listen to the birds sing at the same time.”

  98. mccoy

    March 3, 2010 @ 3:06 am

  99. kathy

    March 18, 2010 @ 4:38 am

    99

    I bought a bosch classix 6 years ago, as misled by the salesman at Allders to believe that because it was made in Germany and not Turkey that it would be a superior machine. I have had nothing but trouble from it. A week after I bought it I wanted to change it for a different make but was told that they would only do that if I could take it back myself and collect the new one. Obviously wasn’t able to do that as not a plumber or removal man.
    Have the problem of never knowing how long the cycle will take as it sticks on 1 minute to go so have had to change my daily routine to suit the dishwasher – used to be able to run it before going to work in the morning and still catch my train but the unpredictability made that impossible.
    I have called out engineers every year to replace the inlet filter as that has been getting blocked. It no longer cleans and is out of guarantee, probably the same problem.
    Paying more has not worked out at all.
    I WILL NEVER BUY ANOTHER BOSCH!

  100. rebecca

    March 18, 2010 @ 5:41 pm

    100

    I just had my last service call on my Bosch. It is the last because the bottom of the drain pan has a rust hole, I have been told it is not a repairable problem. The dishwasher is 5 years old, never cleaned well and left rust spots. The company just called and stated that the Warranty does not cover rust holes in the drain pan. Who knew! They did state that they would give me a discount on my next Bosch, I ask the representive if that made any sense? Why would I want to buy a product that only had a effective life span of 5 years. She then stated that maybe I should use rust remover, maybe that would help! I guess the concept of hole was too advanced. (She was also the person who told the service tech the day before that they would replace the unit, that it had a lifetime warranty on the stainless steel drain pan part of the dishwasher). I then ask to speak with her manager. I am still waiting for them to call back

  101. Kate

    April 5, 2010 @ 4:13 pm

    101

    I HATE our Bosch dishwasher so much. I have the horrendous smell problem–the “dead rodent” smell mentioned above. I’ve cleaned the filter, I run it with Cascade, I run rinse cycles, I’ve looked at the hose and it looks right to me…but nothing works. It smells disgusting, and now that smell is taking over my beautiful kitchen. We love to cook and the kitchen is the center of our home, and now it smells disgusting.

    We’re buying a washing machine soon and I’ve told my husband we’re not even considering a Bosch. I tell everyone all the time what a terrible, unreliable, useless and disgusting machine this is. It’s utter garbage. Anytime anyone ever mentions a Bosch, I tell them they will regret it if they every buy one.

    I loathe and despise my Bosch dishwasher.

  102. philg

    April 5, 2010 @ 6:12 pm

    102

    Whoa, Kate, tell us how you really feel!

  103. NC

    April 10, 2010 @ 8:28 am

    103

    We bought a Bosch SHE4AM1 (what happened to names like PowerScrubber 10K?) about 3 months ago to replace our 15 year old KitchenAid. The KitchenAid was loud but you could load a ton of dishes in it, they were dry when they came out, and it cleaned perfectly. Not so with the Bosch. It’s quiet but I can related to the previous poster in that I have to get a degree in Dishwasher Operation. I have to get strategic to load a fraction of the dishes I used to be able to load in the KitchenAid, and wind up putting half the glasses back in each time because they’re so cloudy. I’ve been trying different soaps and rinse aid settings, but nothing makes a difference. I knew I should have spent the extra money for a KitchenAid. I hope those people considering a Bosch will read this blog before doing so!

  104. Kelly

    April 28, 2010 @ 10:20 pm

    104

    Our Bosch has been a nightmare. Got it in a hurry from Sears, trying to replace an old broken down dishwasher before my mother in law and mom came to visit to help while my husband was having and recuperating from surgery. The installation didn’t go smoothly. Sears’ service is based on an automated phone system from hell, interspersed with a few real people, some of whom actually seem to know what they’re talking about, but then they make an appointment with a repair service that requires you to take four-hour chunks of time off work. It took about five follow-up visits, with the Sears technicians and the plumber/installer happily returning to blame each other and not do much. At one point they told me the space wouldn’t work for a dishwasher from Sears, and I expressed surprise, because there had been a dishwasher from Sears in that exact same space for the past 12 years. Finally a guy detected a small bit of wood that needed to be removed, and did so. He got it closing well enough to work. Although it never quite felt solid, I didn’t call back because I didn’t want to deal with it. I’ve learned a special technique for bumping it back into position every time I close it. Plus, the installer told me he’d have to take the kitchen apart if we ever wanted to get it out of there.

    After a few months of relatively peaceful coexistence, it’s started leaving soap scum and everything else all over dishes. I’ve switched from Cascade and various cheap powder detergents (all of which worked in the old dishwasher) to Finish and a whole bunch of rinse-related products, so far without much result. Feeling increasingly desperate.

    Reading these posts, I am grateful that we don’t have the smell problem (knock wood). I will try some of the detergents and products recommended. I feel less desperate and alone. Thank you for starting this discussion.

  105. SarahL

    May 16, 2010 @ 2:56 am

    105

    Kelly:

    Wow. Never buy appliances from Sears. We learned that the hard way, years ago. Even back when dinosaurs roamed the earth, and real-live people answered the phone, their service was horrible.

    About your Bosch. We have also recently started having the same problem with the white powdery residue all over everything inside the dishwasher. This happened OVERNIGHT. Literally, one day the thing was cleaning perfectly, and the next day there was a white powder residue on everything inside the machine.

    I have always used Bosch recommended products; in fact, nothing had changed from one day to the next! It wasn’t like we opened a new box of dishwasher soap, or a new bottle of rinse agent.

    And, this isn’t my first Bosch, either. We bought/installed this unit in August of 2009 to replace a ten-year old Bosch that was still cleaning perfectly when the control unit quit working. So I was already used to running the hot water up to the sink before starting it, cleaning the filter monthly, etc.

    Luckily, we have never had a problem with “the smell”.

    We have had 7 service calls, and everything but the main motor assembly has been replaced.

    I got desperate, and grabbed a product I found at the grocery store. It is an additive called “Lemi-Shine”. I have been using 50% Electrasol/Finish powder and 50% Lemi-Shine for the last three days, and my dishes are getting clean again. I have also set the Rinse Agent dispenser to the halfway point; more than we have typically needed in the past, but if it works…

    Good Luck! I hope this helps! :)

  106. Ruth

    July 4, 2010 @ 1:44 pm

    106

    I TOTALLY agree with Kate. We HATE our Bosch dishwasher. The smell problem is the worst, it is embarassing and nauseating to even open it. We practically totally wash the dishes before we put them in and they still don’t get clean, plus the terrible smell is always there. We have tried everything including having a special Bosch repairman who charged us $100, changed a hose and it made no difference. I tried emailing the company numerous times and never received any answer. We also do not like the arrangement inside, like someone said, the glasses and dishes on the top rack fall over, it doesn’t hold near as many dishes as my old one and doesn’t get them all clean on top of it. We will never buy another one.

  107. deborah

    July 6, 2010 @ 6:33 pm

    107

    I love my Bosch. However, I did have some issues and since those have been solved I am very happy with my very quiet washer. It is about 7 years old.
    You can solve the smell problem by switching from liquid to powder dishwasher detergent. You probably have a brown film all over the inside of the washer which you can clean out using vinegar. I cleaned it manually and then put some vinegar in a bowl in bottom rack and ran a cycle. My flatware tray was disgusting as well. I cleaned this with water & bleach. And I had to clean the filter as well.
    I do not rinse my dishes before washing them. I do have a problem with brown spots on my knife blades, so I plan to rinse them before washing.
    Hope this helps you!

  108. Sindi

    July 10, 2010 @ 2:30 pm

    108

    I had a stainless steel Bosch Dishwasher installed 6/12/10 and had it replaced 7/6/10. Thought the first one was defective as my glasses were always cloudy, streaked, and spotted, left everything wet when finished running, silverware still had residue of food. This new one does the same thing. It was a replacement for a 10 year old bottom of the line one that did the same after the first year warranty expired. I plan to go down to Sears and pick out another make of dishwasher. Think I will buy Kenmore this time as next door neighbor has had one for years and no complaints. We live in an area with hard water but hers gets everything clean.
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!FED UP WITH BOSCH!!!!!!!!!!!!!!

  109. Dave

    July 12, 2010 @ 5:03 pm

    109

    We have a Bosch dishwasher, gas stove/oven and hood. All were installed when the house was purchased in 2005.

    The dishwasher is garbage! It stinks when opened and every peice of silverware including stainless steel rusts. The food doesn’t get completely removed from dishes, even though everything is rinsed before loading. Our previous dishwasher was a Hotpoint. The dishes were always clean, there was no musty smell, and silverware never rusted.

    The oven is the same. My wife was cooking when smoke began to fill the kitchen and the main breaker popped. We called an appliance technician only to find out the problem was a blown interior fuse. A burnt wire caused the fuse to blow. I would expect this to happen on a 10 year old appliance, but not one thats only 5 years old.

    The latest appliance to fail is the hood. Both the fan and lights have stopped working. I replaced the fuse and checked the main breaker to ensure it wasn’t blown. The fuse is fine, so once again there is probably some hidden fuse inside the hood. Of course, that will be another expensive call out.

    The only appliance that hasn’t failed in some manner is the gas stove.

    My electric and cordless drills are both Bosch and they have performed flawlessly for many years. It’s too bad they don’t put the same quality into their kitchen appliances. My wife and I will never buy another Bosch appliance again or recommend them to our friends.

  110. Julie

    July 17, 2010 @ 11:44 pm

    110

    I just purchased a Bosch dishwasher that smells like tar or oil at the top of the control panel. I noticed another poster mentioned this, but no responses. Is this a potential hazard? Did it ever go away? I’m running it for the second time now.

  111. Steven B.

    July 22, 2010 @ 7:16 pm

    111

    Bosch dishwashers are trash. We bought one and have had numerous problems with them. You call their Customer Support dept and they don’t even care. Just seems like they read from product manual, and can’t wait to clock out.

  112. Lorna

    August 1, 2010 @ 10:25 pm

    112

    We purchased a Bosch Eco Sense dishwasher in May, 2010 when our trusty originally low priced Westinghouse quit. The Bosch is a nightmare. It is rusting our good stainless steel flatware AND it does not clean the flatware. It also stinks when we open the door. We took samples of the flatware to show the saleslady when we went in to complain. She told us that the food left on the flatware was just streaking (although you can scrape it off with your fingernail) and that the rusting was because we were not removing the flatware immediately at the end of the cycle!! She also suggested that I call Bosch Customer Service which I did. Customer Service sent me back to the retailer to request a service man. It has now been two weeks and I have not seen anyone. I am so frustrated.

  113. Charlie

    August 5, 2010 @ 4:37 pm

    113

    Bought our Bosch SHU9925UC/14 at the “Great Indoors” 9 years ago. At first there was water dripping out at the top of the door. A technician came in and corrected that. For years it ran and we barely noticed it becuse of it being so quiet. In the last 6 months we heard a squealing coming out of it now and then. It became noisier and nosier over the months whereas before, we never knew it was on. Finally, it stopped working. A Sears “Tech” came in under our protection plan and said, “It needed a new pump motor and impeller ” and between that service call ($124) and the cost of parts and labor, it was going to be in excess of $500. They are going to call us back in 3 days and offer us a token amount of credit and then we can buy another dishwasher from them, or we’ll have to paying for the difference that’s over $500. Will keep you posted.

  114. MaryL

    August 21, 2010 @ 4:12 pm

    114

    We purchased a Bosch dw about a year ago. I hate the RACKS! (I am afraid to say everything else is ok.) I used to never even remember when I had to buy a new set of glasses and I have probably bought 4 new packages this past year. They have nothing to hold them in place and like another poster said, if you open or even close the rack they all fall over, I loved my racks in my GE midline dw that I had for 23 yrs. I have a handy dh so he was able to do the minor repairs we had with it and even go to the appliance store and pick up a new silverware basket every 5 yrs or so (I keep the knife blades down since the kid across the street fell into his mom’s dw basket and knives went through his hand!). I always rinse dishes, if running right away it may not be spotless and I have been teased but haven’t noticed an odor, even with our GE we had glass problems that we would have to clean out occasionally at the bottom in the drain filter so that didn’t seem extraordinary. But I HATE the RACKS, when I went to my sil’s lake house and she had the same dw I told her I couldn’t get used to mine (it was fairly new) and she agreed the racks were the pits but she didn’t run it very often anyway and they use a lot of plastics and such there at the lake! I was googling this today to see if anyone had a solution for these dumb racks that some engineer must have gone to the store and bought a 16 pc dinnerware set and designed the racks just for it…not considering we all don’t have the same size dishes and that we usually have too many glasses and bowls to just put on the rack, they should have tried it out at home.

  115. Mary

    August 24, 2010 @ 9:33 am

    115

    We are also experiencing the oil smell whenever we run our Bosch.

  116. Kathie

    September 12, 2010 @ 5:42 pm

    116

    I love my Bosch, guess I am an anomaly. I have had mine for about 7 yrs. You do have to only use Cascade, make sure the rinse aid dispenser is full and because we have well water, I use Dishwasher Magic or a similar product every two weeks or so to keep it running well. However, we have been having massive water problems in our house lately, too much shell and sediment. Everything that has to do with water went beserk, except my dishwasher. UNTIL, last week. Repariman came out, said it is the circulation pump. Does anyone know where you can buy one? It cost about $296 to have the repairmen fix it. My husband can probably do it himself if he can find a pump.

    Thank you.

  117. Adam

    September 20, 2010 @ 12:42 am

    117

    We bought a Bosch EcoSense dishwasher in June 2010. It’s been okay, but there have been some problems. When we first started using it after it was installed, we kept smelling an oily odor coming from it. After a few weeks, that smell went away and we haven’t had that issue anymore.

    Then, a couple of months later, our dishes were coming out covered in white residue. We were using Cascade Complete powder with Jet Dry rinse agent. We tried using more and less detergent to see if that was the problem, but the dishes continued to have the residue. We refilled the rinse agent to make sure that wasn’t the problem, but the residue was still there. So, we switched to using Finish PowerBall Tabs as our detergent. We haven’t seen any residue since.

    Now, we’re getting nacho cheese-looking gunk in the round plastic filter. I’ve cleaned it out a few times, and it still comes back looking like we’ve poured nacho cheese on it after a wash…weird. Our dishes have no sign of cheese, or really much of anything else on them prior to a cycle. So, I can’t figure out what on Earth is causing that. I’m not too impressed with our Bosch dishwasher.

  118. Laurie

    September 20, 2010 @ 5:21 pm

    118

    After about 3 1/2 – 4 years our Bosch dishwasher is all of a sudden leaving a white film on everything. Ruining dishes, glasses, siverware and esp. plastic pieces. just like Adam I am using Cascade Complete, Jet Dry rinse agent and tried more and less detergent and making sure rinse agent is full. Started washing on delicate cycle….nothing has helped. I guess I will try Adam’s detergent. Anyone else have this problem??

  119. Laurie

    September 21, 2010 @ 8:53 pm

    119

    Ok, very frustrated!! The Finish PowerBall Tabs did not work for us. Anyone have any other suggestions for this terrible white film that is coating everything????

  120. Roland Petit

    September 26, 2010 @ 11:43 am

    120

    The “new” Bosch dishwashers are all flimsily designed incredibly unbelievable pieces of TRASH. I have and I am reminded of my mistake EVERY DAY. YOU HAVE BEEN WARNED, stay away from BOSCH. I had an older model Bosch that this POS replaced that developed leaks but worked perfectly for years with no hassles. The “new” Bosch Enterprise is a FRAUD against the unsuspecting consumer.

  121. Terri

    October 4, 2010 @ 9:50 pm

    121

    We bought our Bosch over a year ago (replaced our old, noisy Maytag). Since day 1 that thing has smelled. It’s a horrible death smell. I can’t even describe it. Our old Maytag never smelled, I have had dishwashers for over 25 years…never any problems like this. We do not have a disposal. This thing stinks and it makes me mad with all these suggestions to drain this or use this special soap…wth? never had to do all this work with a dishwasher before..I don’t want to think about my dishwasher dammit…I jut want it to clean. I HATE Bosch. NEVER AGAIN…and I will blog this to everyone.

  122. luke

    October 16, 2010 @ 9:16 am

    122

    Bosch Nexxt 500 series washer and 2 diswashers both installed 4 years ago. Very dissatisfied – leaks from seals in all 3, dishwasher racks fall apart. Cycle in washer occasionally goes to different cycle on its own so a quick wash will go to full wash. 1 dishwasher will not drain then I run it again and it will. I bought due to consumer reports and good looks. NEVER AGAIN! TRASH.

  123. Elaine

    November 8, 2010 @ 8:24 pm

    123

    Purchased a Bosch 5 years ago. First wouldn’t drain…had to have it repaired. This summer it has started to STINK so bad – I cannot stand it when I open the door. I tried vinegar – that did not work. I hate the LONG cycle…and I hate the top rack —-cannot put glasses in…..dishes just don’t fit right. I might add that I had a GE for over 20 years – never had it fixed once –and it cleaned like a dream. My silverware – knives especially come out with red food like looking spots..which I have to rewash by hand. I paid so much for this fancy dishwasher and I’ve never liked it. Now with this smell – I’m ready to pull it out and buy something else!

  124. Jim Wheeler

    November 15, 2010 @ 6:08 pm

    124

    Just bought a bosch SHE55M156C/60 and immediately had the TAR SMELL that other people have reported, the bosch reps in huntington beach have been less than helpful. We called bosch within a few weeks and were told, the smell will go away after 10 washes. Well it’s been run a 100 times and still smells.They have had 3 service techs out and the last tech said oh yes I know what that is, it’s an oil base coating they put on the housing to help make it quiet. I thought bosch was a quality product and that they stood by it, but I’m not getting that impression from them. I don’t know what they’re thinking, if you treat people badly that have spent good money on a product, do they really think I’d ever buy another bosch product?

  125. kramer

    November 17, 2010 @ 8:45 pm

    125

    Well, we are now seeing the white power-like stain inside the dishwasher. It just started happening all of a sudden. And of course, sometimes the inside of it stinks.

    I will NEVER buy a Bosch product again! I fell ripped off and if anybody wants to get in on a class-action suit, I’m in!

    What I wonder is, if this dishwasher we got which is supposed to use a little bit of water is a prelude to the “green” economic hell that is coming our way?

  126. Todd

    November 26, 2010 @ 1:29 am

    126

    Our complaint is simple. The cycle on my SHE 46 takes just too damn long. Over two hours? Feel silly complaining in light of the more serious issues displayed above. Any suggestions or fixes?

  127. indyglideman

    December 5, 2010 @ 10:52 pm

    127

    I have a Bosch that I bought at Sears in 2004, worked like a champ till I received a certified letter from Bosch stating that the machine was under a recall and that the timer needed to be replaced for threat of fire!

    I called the 800 number on the letter and they told me the name of 3 different repair shops in the metro area. I called the first two and no one answered the line. The third shop was very professtional and arranged a time to come out to change the timer.

    Oddly enough the next day (November 12, 2010)he dishwasher stopped pumping out the dirty water after a cycle. I called the shop back and advised of the issue and could the problemn be looked into at the same time as the call for the timer. They advised they could look at this problem at the same time and could be realted to a timer failure.

    Repair man shows up, changes the timer and still will not pump out. He disassembles the bottom of the machine and discovers that the pump motor is rusted and the rust was caused by a pin hole in the tub where it had rusted through.

    I have sent every piece of info that they have requested as well as digital photos of the hole. I have been told twice that they will have a decision the next day and that has been once in each of the last two weeks.

    I am certain that i will end up buying a new machine and will be sure to tell everyone this story.

    As of today Bosch has been “reviewing the situation” since the second week of November and has yet to make a decision to stand behing their lifetime gaurantee.

  128. Eric

    January 10, 2011 @ 5:44 pm

    128

    I was also getting a white film on all my glasses and dishes. I increased the hot water temperature to 130 degress and switched detergent to Cascade Complete, both suggestions I found here. Everything is coming out spotless. I do have that oily smell, but it seems to have dissipated over the last 2 months since I installed the machine. Wish I had been more resourceful and located this site earlier – I strictly went by Consumer Reports. They haven’t steered me too wrong in the past, but seriously, what were they thinking when they recommended these Bosch Dishwashers?

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