An article last week in the Washington Post is headlined “Web Searches Go Low-Tech: You Ask, a Person Answers” (by Yuki Noguchi, Aug. 16, 2006; pointer from TVCAlert). After describing efforts by Yahoo and other companies to connect people with questions with human beings who will assist in finding answers, the reporter worries:
“[S]uch projects raise their own big questions: Will users trust the advice of volunteers, and is this new form of sharing information online useful and accurate?”
The WaPo article correctly notes that “the whole system rests on the integrity and reliability of people who donate their time and knowledge.” This is a great opportunity for SHLEP to remind readers that (1) public law libraries in numerous states already offer similar online search assistance from human beings for those looking for answers to legal questions [offering help with researching and finding relevant information and not, of course, giving legal advice]; and (2) you can trust that they will provide “useful and accurate” virtual reference services, because the reference librarians are professionals trained in the business of answering research queries and of knowledge management in the legal field.
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