It never ceases to amaze me that librarians seem to be the only people able to figure out high-tech items like staplers and photocopiers. Look at the equipment, observe how the parts are connected, look for little instructional bits, do a little trial and error, etc. The real problem is a lack of patience and the fact that people are not taught anything resembling analytical problem-solving.

Allen

The staple free staplers are very nice (and environmentally friendly). Now, I want to add one of those to my ever-growing office supply wish list. Thanks for sharing the link, David.

You are absolutely right on your comment about photocopiers. Printers, photocopiers, staplers, pencil sharpeners, and anything else provided for self-service in libraries often become a source of stress for users and staff. Library users want the ability to make their own photocopies (staple their own papers, conduct their own searches in a library catalogue, etc.), but when instructions for use are not clear or when something goes wrong, many users are too embarrassed to ask for help. Or they ask for help and are met by exasperated staff. (I have been the exasperated staff member before, so I can make that comment).

That is the danger of equating self-service with self-explanatory.

There are green alternatives to staples that should be considered. An example is the Staple Free Stapler at http://www.greenhome.com/products/office/office_supplies/107970/

Your main point is right, how can anyone be expected to understand the fine points of every piece equipment? Photocopiers are another example. Each is so different than the rest that knowing one machine does not mean that knowledge will apply to another machine.