Market intelligence that flows both ways

This post is about creating a whole new customer-company relationship system, based in what Jon Udell and Phil Windley call The Internet of My Things. This system opens up a boundless frontier of market intelligence that flows both ways: from companies to customers, and from customers to companies. It obsoletes customer service as we know it [Read More →]

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VRM mojo Down Under

I’m still de-compressing from a week in Sydney, Canberra and Melbourne, where I had my mind blown by all the VRM energy gathering there and in New Zealand. In Sydney, Flamingo hosted a consortium of VRM companies on Wednesday, held its official launch on Thursday and put on a Customer Experience unconference on Friday. (That’s one [Read More →]

Why we need first person technologies on the Net

We need first person technologies for the same reason we need first person voices: because there are some things only a person can say and do. Only a person can use the pronouns  ”I,” “me,” “my” and “mine.” Likewise, only a person can use tools such as screwdrivers, eyeglasses and pencils. Those things are all first [Read More →]

On the geofences we’re already building

I was just pointed to the Geofencing Manifesto, “created by the audience at the SxSW 2014 workshop entitled ‘The Future Landscape of Geofencing Manifesto’ on Saturday, March 8th, 2014.” Leading the workshop were Jay Wilson (@jwsfl), Jenessa Carder (@expressanything) and Kevin Pound, all with SapientNitro, “a new breed of agency for an always-on world” that is [Read More →]

Why Facebook buying WhatsApp is good for #VRM

WhatsFace is a huge deal for VRM, but not just in the ways we’re hearing about so far. For example, Henry Blodgett is right that Facebook paying $19 billion dollars in cash and stock for WhatsAppis a bargain. Hey, WhatsApp is a real business with a half-zillion customers, growing at a phenomenal rate, and a great platform for more [Read More →]

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Reporting on the Data Privacy Hackathon

In case you missed the Data Privacy Hackathon, held this past weekend in London, New York and San Francisco, there should be a good mother lode of posts, tweets and videos up now, or soon. Here is a small starter-pile of links from the New York one: The hackathon page. #privacyhack on Twitter Videos of [Read More →]

Personal = Sovereign

We are all different. We look different, we sound different, we think and act different. Even soldiers marching lock-step in uniform are all different. Emperor Qui Shi Huang recognized this fact by having his sculptors put a different face on every soldier in the terracotta army. Even identical twins are not identical. Devon Loffreto has a useful word [Read More →]

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Good news for VRM and financial transactions

Tomorrow, 24 January, is code launch day for FinTP, described by its parent, Allevo, as “the first open source application for financial transactions.” The code is being released under the GPL v3 license on Github. FinTP’s development is intended, among other things, to support VRM product and service development. This began in 2011, when Allevo folks [Read More →]

VRM Linklings

The marketplace Tim Harford: Casinos’ worrying knack for consumer manipulation Doug Weaver: Dead Internet Ideas: The ‘Right’ to Target. VRM and Personal Clouds Fatemeh Khatibloo at Forrester is tweeting for #VRM and related updates. Ctrl-Shift interviews MyWave‘s Geraldine McBride about what her new company is up to. Note that MyWave finds it best to market VRM as [Read More →]

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A Holiday list of VRM links

New VRM developers (in alphabetical order, two from Australia, one from New Zealand) Flamingo. Descriptions:  Personalizing Customer Experience…Empowering businesses…>Flamingo knows that true customer empowerment is achieved by empowering businesses too. Thankfully technology and some clever analytics allow us to do just that….>We have a unique set of tools, created especially for business that will empower [Read More →]

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