Sprint gives needy customers the boot, Terrence Russel reports. The gist:
“These customers were calling to a degree that we felt was excessive,” explained Sprint spokeswoman Roni Singleton in an interview with Reuters. “In some cases they were calling customer care hundreds of times a month for a period of six to 12 months on the same issues even after we felt those issues had been resolved.”
In all fairness, the figure of 1,000 is relatively small compared to Sprint’s total user base of roughly 53 million, and the company is covering the termination fees and final bills of its jilted customers. But even though the company cites the customer service gridlock as the real problem, I’m led to wonder if this has more to do with Sprint’s obvious desire to overhaul its user base.
I always like thinking of myself as some company’s “base”, don’t you?