http://blogs.law.harvard.edu/vrm/2007/07/10/customer-divorce-mismanagement/ Developing tools for customer independence and engagement with vendors Sun, 29 Nov 2009 13:12:02 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://blogs.law.harvard.edu/vrm/2007/07/10/customer-divorce-mismanagement/comment-page-1/#comment-942 Jonathan Marks Sun, 14 Oct 2007 15:26:38 +0000 http://blogs.law.harvard.edu/vrm/2007/07/10/customer-divorce-mismanagement/#comment-942 Had the same sort of experience with Barclaycard, one of the VISA cards in the UK. They sent me a free card and a 100 pound credit limit when I was a student 20 years ago. I have used the card off and on since then, even though I am no longer a UK resident. Then in October last year I get a letter saying that because I have not used the card (but have paid the subscription fee of 10 pounds), they have decided to close my account. Would I obligue by cutting the card in two? You bet. Along with any future business I was planning to do with Barclays Bank. These companies have lost the art of conversation. Had the same sort of experience with Barclaycard, one of the VISA cards in the UK. They sent me a free card and a 100 pound credit limit when I was a student 20 years ago. I have used the card off and on since then, even though I am no longer a UK resident. Then in October last year I get a letter saying that because I have not used the card (but have paid the subscription fee of 10 pounds), they have decided to close my account. Would I obligue by cutting the card in two? You bet. Along with any future business I was planning to do with Barclays Bank. These companies have lost the art of conversation.

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