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	<title>Comments on: Health care relationship management</title>
	<atom:link href="http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/feed/" rel="self" type="application/rss+xml" />
	<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/</link>
	<description>Developing tools for customer independence and engagement with vendors</description>
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		<title>By: Discount airfare.</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-5110</link>
		<dc:creator>Discount airfare.</dc:creator>
		<pubDate>Tue, 02 Dec 2008 16:30:34 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-5110</guid>
		<description>&lt;strong&gt;Airfare rates....&lt;/strong&gt;

Discount airfare scotland. Last minute airfare deals. Low price airfare. Airfare. Discount airfare....</description>
		<content:encoded><![CDATA[<p><strong>Airfare rates&#8230;.</strong></p>
<p>Discount airfare scotland. Last minute airfare deals. Low price airfare. Airfare. Discount airfare&#8230;.</p>
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		<title>By: Shifting the powers back to customers, Lunch with the Doc at Harvard&#8217;s Berkman center</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-932</link>
		<dc:creator>Shifting the powers back to customers, Lunch with the Doc at Harvard&#8217;s Berkman center</dc:creator>
		<pubDate>Sun, 07 Oct 2007 04:56:04 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-932</guid>
		<description>[...] the Vendor Relationship Management (VRM) where Doc gave me a real world example where he had to seek medical care and the multiple vendors involved requiring multiple inputs of his personal inform.... Applying it back to our lives, how many times do we have to fill out forms to register for [...]</description>
		<content:encoded><![CDATA[<p>[...] the Vendor Relationship Management (VRM) where Doc gave me a real world example where he had to seek medical care and the multiple vendors involved requiring multiple inputs of his personal inform&#8230;. Applying it back to our lives, how many times do we have to fill out forms to register for [...]</p>
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		<title>By: NYT Looks At Dr. Google and Dr. Microsoft &#124; Health News</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-930</link>
		<dc:creator>NYT Looks At Dr. Google and Dr. Microsoft &#124; Health News</dc:creator>
		<pubDate>Sat, 06 Oct 2007 05:13:31 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-930</guid>
		<description>[...] Also check out what Doc Searls perspective at ProjectVRM Blog. [...]</description>
		<content:encoded><![CDATA[<p>[...] Also check out what Doc Searls perspective at ProjectVRM Blog. [...]</p>
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		<title>By: Mike Warot</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-285</link>
		<dc:creator>Mike Warot</dc:creator>
		<pubDate>Tue, 21 Aug 2007 14:46:28 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-285</guid>
		<description>Leake: I think having access to all of MY data is a good goal, but to the silo owners its a security nightmare. The point of a silo is STABLE storage of data... if anyone could change it the value of it disappears and goes negative.  Read-ONLY access would be a fair compromise, if it&#039;s truely secure.

The other reason for silos is centralization... if data is spread around the internet, it&#039;ll be slow at best, and likely unreliable as hell, leading to inconsistent data depending on which set of servers happen to be reachable.


I&#039;d start with just a simple legislative REQUIREMENT that read-only access be mandatory for personal data stored by any corporation, with appropriate restrictions for law enforcement, privacy, security, etc.

  --Mike--</description>
		<content:encoded><![CDATA[<p>Leake: I think having access to all of MY data is a good goal, but to the silo owners its a security nightmare. The point of a silo is STABLE storage of data&#8230; if anyone could change it the value of it disappears and goes negative.  Read-ONLY access would be a fair compromise, if it&#8217;s truely secure.</p>
<p>The other reason for silos is centralization&#8230; if data is spread around the internet, it&#8217;ll be slow at best, and likely unreliable as hell, leading to inconsistent data depending on which set of servers happen to be reachable.</p>
<p>I&#8217;d start with just a simple legislative REQUIREMENT that read-only access be mandatory for personal data stored by any corporation, with appropriate restrictions for law enforcement, privacy, security, etc.</p>
<p>  &#8211;Mike&#8211;</p>
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		<title>By: Leake Little</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-217</link>
		<dc:creator>Leake Little</dc:creator>
		<pubDate>Fri, 17 Aug 2007 15:58:27 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-217</guid>
		<description>Maybe another direction would be to offer a unique patient/user authentication key in every silo - so that each silo would have an open door to an authenticated individual&#039;s own data.  If that facility was provided securely and in a standard way then a patient could access specific data, search across silos, correct/update name and address info, or chronicle/record symptoms for either future treatment or for therapeutic progress purposes.

Its a bear of an idea but the incentive might lie with government and private industry to improve service quality, efficacy, and cost-effectiveness for treatment prescribed versus cost-management for treatment delivered.  A unique user account could simply be a number-based account (similar to a Swiss bank account) within each silo (and different for every silo) that would ensure complete anonymity for patients, and at the same time permit anonymous aggregation of data and statistics by healthcare providers, insurers, government, and industry.

Come to think of it - why shouldn&#039;t government, education, transportation, and financial services work the same way?</description>
		<content:encoded><![CDATA[<p>Maybe another direction would be to offer a unique patient/user authentication key in every silo &#8211; so that each silo would have an open door to an authenticated individual&#8217;s own data.  If that facility was provided securely and in a standard way then a patient could access specific data, search across silos, correct/update name and address info, or chronicle/record symptoms for either future treatment or for therapeutic progress purposes.</p>
<p>Its a bear of an idea but the incentive might lie with government and private industry to improve service quality, efficacy, and cost-effectiveness for treatment prescribed versus cost-management for treatment delivered.  A unique user account could simply be a number-based account (similar to a Swiss bank account) within each silo (and different for every silo) that would ensure complete anonymity for patients, and at the same time permit anonymous aggregation of data and statistics by healthcare providers, insurers, government, and industry.</p>
<p>Come to think of it &#8211; why shouldn&#8217;t government, education, transportation, and financial services work the same way?</p>
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		<title>By: sam bennett</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-205</link>
		<dc:creator>sam bennett</dc:creator>
		<pubDate>Thu, 16 Aug 2007 14:07:37 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-205</guid>
		<description>Mike-

I agree, any step in the right direction is a good step.

Your comment that it&#039;s &quot;maddening that a patient record as simple as a freakin’ ASCII text file,&quot; is where we have to go. And where we will go. If it starts out as silo integration based on open architectures, it&#039;s a good first flanking maneuver.</description>
		<content:encoded><![CDATA[<p>Mike-</p>
<p>I agree, any step in the right direction is a good step.</p>
<p>Your comment that it&#8217;s &#8220;maddening that a patient record as simple as a freakin’ ASCII text file,&#8221; is where we have to go. And where we will go. If it starts out as silo integration based on open architectures, it&#8217;s a good first flanking maneuver.</p>
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		<title>By: Paul Jones</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-199</link>
		<dc:creator>Paul Jones</dc:creator>
		<pubDate>Wed, 15 Aug 2007 22:24:18 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-199</guid>
		<description>Following up on the post of Marchionini&#039;s article clip. The full research into Usability of Personal Health Records including a great bibliography and a link to the 130+ systems evaluated is at this site http://www.ils.unc.edu/phr/</description>
		<content:encoded><![CDATA[<p>Following up on the post of Marchionini&#8217;s article clip. The full research into Usability of Personal Health Records including a great bibliography and a link to the 130+ systems evaluated is at this site <a href="http://www.ils.unc.edu/phr/" rel="nofollow">http://www.ils.unc.edu/phr/</a></p>
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		<title>By: Mike Warot</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-198</link>
		<dc:creator>Mike Warot</dc:creator>
		<pubDate>Wed, 15 Aug 2007 22:10:20 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-198</guid>
		<description>Sam-
  I realize there&#039;s a lot of value to be had in tying the PDF to metadata. That requires integration... and thus hits the silo wall. Just making the darned forms available outside of the time window just before seeing the doctor is a fairly understood and convincing way to open up the system, just a tiny bit.

  Once the practice becomes commonplace, then it makes sense to try to &quot;improve&quot; the practice with the rest of the reforms we all want, like filling this stuff out once, and having it maintained by the Doctors who name the conditions we&#039;re suffering from, and who actually have the best CLUE as to what&#039;s going on.

  Its maddening to me that a patient record as simple as a freakin&#039; ASCII text file that gets appended and copied everywhere could probably save thousands of lives per year, and millions of dollars... just won&#039;t happen anytime soon.  We&#039;ve got intertia and a ton of laywers who will chop on any little mistake to discourage innovation in the US... so it&#039;ll have to happen elsewhere first, then arrive here when it&#039;s so freakin&#039; obvious to everyone that we have to change it.

  I don&#039;t expect it to get better for a very long time, but hopefully it will before I get too old to remember all the things that have happened to me... 



  Small changes at the outside, with the big picture in mind... flanking maneuvers are key here... a frontal assault WILL FAIL.

  --Mike--</description>
		<content:encoded><![CDATA[<p>Sam-<br />
  I realize there&#8217;s a lot of value to be had in tying the PDF to metadata. That requires integration&#8230; and thus hits the silo wall. Just making the darned forms available outside of the time window just before seeing the doctor is a fairly understood and convincing way to open up the system, just a tiny bit.</p>
<p>  Once the practice becomes commonplace, then it makes sense to try to &#8220;improve&#8221; the practice with the rest of the reforms we all want, like filling this stuff out once, and having it maintained by the Doctors who name the conditions we&#8217;re suffering from, and who actually have the best CLUE as to what&#8217;s going on.</p>
<p>  Its maddening to me that a patient record as simple as a freakin&#8217; ASCII text file that gets appended and copied everywhere could probably save thousands of lives per year, and millions of dollars&#8230; just won&#8217;t happen anytime soon.  We&#8217;ve got intertia and a ton of laywers who will chop on any little mistake to discourage innovation in the US&#8230; so it&#8217;ll have to happen elsewhere first, then arrive here when it&#8217;s so freakin&#8217; obvious to everyone that we have to change it.</p>
<p>  I don&#8217;t expect it to get better for a very long time, but hopefully it will before I get too old to remember all the things that have happened to me&#8230; </p>
<p>  Small changes at the outside, with the big picture in mind&#8230; flanking maneuvers are key here&#8230; a frontal assault WILL FAIL.</p>
<p>  &#8211;Mike&#8211;</p>
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		<title>By: James Glinn</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-196</link>
		<dc:creator>James Glinn</dc:creator>
		<pubDate>Wed, 15 Aug 2007 21:51:52 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-196</guid>
		<description>As a clinician, I can tell you that everyday a patient comes in and complains that they have to fill out basically the same information that they filled out at the office of the Doctor that referred them to me.

I love the ideas of the patient using some sort of PDF file or even strong the data on the internet somehow (most medical offices have internet access at their reception desks for insurance verification).  It saves time, money and would make the patients happier (they wouldn&#039;t have to sit in a waiting area reading People Mag with a bunch of sick folks)

The comment about the compatibility problem is a big one, but if it could be overcome it could save the system oodles of money that could be used more effectively,

Doc, if you are ever up in SLO, I would be happy to show you how archaic the whole thing is (patient intake, billing....) in a small town medical system.</description>
		<content:encoded><![CDATA[<p>As a clinician, I can tell you that everyday a patient comes in and complains that they have to fill out basically the same information that they filled out at the office of the Doctor that referred them to me.</p>
<p>I love the ideas of the patient using some sort of PDF file or even strong the data on the internet somehow (most medical offices have internet access at their reception desks for insurance verification).  It saves time, money and would make the patients happier (they wouldn&#8217;t have to sit in a waiting area reading People Mag with a bunch of sick folks)</p>
<p>The comment about the compatibility problem is a big one, but if it could be overcome it could save the system oodles of money that could be used more effectively,</p>
<p>Doc, if you are ever up in SLO, I would be happy to show you how archaic the whole thing is (patient intake, billing&#8230;.) in a small town medical system.</p>
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		<title>By: sam bennett</title>
		<link>http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/comment-page-1/#comment-195</link>
		<dc:creator>sam bennett</dc:creator>
		<pubDate>Wed, 15 Aug 2007 20:06:13 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/2007/08/14/health-care-relationship-management/#comment-195</guid>
		<description>Mike-

Excellent points. That could be a very good first step.

Our machine essentially turns paper into PDFs and adds taxonomy to those files so that they make sense to humans later on.This also supports the extensibility for machines to share data in a standard format unassisted.

That&#039;s what I don&#039;t want to lose: the metadata that supports the PDF(s). Otherwise I think it creates another set of problems, in that the PDFs have to be handled (sorted, stored, etc.) by a human being, which again opens up the sort of error-prone processes that electronic medical records are supposed to alleviate.

I think you make an excellent point about going around these beaurocracies. That&#039;s probably the only way to create change in our lifetime. Do you have any thoughts about patients adopting an open platform, therfore pushing the doctors and technology companies to adopt that platform? Also, would you, as a consumer of healthcare, have any interest in being proactive about maintaining the baseline data that would be required to make such a platform viable?

Doc-

Proprietary formats and platforms are a huge problem in our industry. I haven&#039;t taken my concept any further than our product because it would probably take an act of congress (literally) for developers to budge from their silos.

There has to be a creative way to make being closed a disadvantage, and it could very well be led by patients, or patients and doctors. I don&#039;t personally believe it can be led by technology folks, although there will need to be enough adoption by tech folks to create that tipping point where you&#039;re &quot;damned if you don&#039;t.&quot;</description>
		<content:encoded><![CDATA[<p>Mike-</p>
<p>Excellent points. That could be a very good first step.</p>
<p>Our machine essentially turns paper into PDFs and adds taxonomy to those files so that they make sense to humans later on.This also supports the extensibility for machines to share data in a standard format unassisted.</p>
<p>That&#8217;s what I don&#8217;t want to lose: the metadata that supports the PDF(s). Otherwise I think it creates another set of problems, in that the PDFs have to be handled (sorted, stored, etc.) by a human being, which again opens up the sort of error-prone processes that electronic medical records are supposed to alleviate.</p>
<p>I think you make an excellent point about going around these beaurocracies. That&#8217;s probably the only way to create change in our lifetime. Do you have any thoughts about patients adopting an open platform, therfore pushing the doctors and technology companies to adopt that platform? Also, would you, as a consumer of healthcare, have any interest in being proactive about maintaining the baseline data that would be required to make such a platform viable?</p>
<p>Doc-</p>
<p>Proprietary formats and platforms are a huge problem in our industry. I haven&#8217;t taken my concept any further than our product because it would probably take an act of congress (literally) for developers to budge from their silos.</p>
<p>There has to be a creative way to make being closed a disadvantage, and it could very well be led by patients, or patients and doctors. I don&#8217;t personally believe it can be led by technology folks, although there will need to be enough adoption by tech folks to create that tipping point where you&#8217;re &#8220;damned if you don&#8217;t.&#8221;</p>
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