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	<title>Comments on: What&#8217;s completely screwed about this picture</title>
	<atom:link href="http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/feed/" rel="self" type="application/rss+xml" />
	<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/</link>
	<description>Developing tools for customer independence and engagement with vendors</description>
	<lastBuildDate>Tue, 24 Nov 2009 16:30:48 -0500</lastBuildDate>
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		<title>By: Doc Searls on VRM. My view on the challenges &#171; CRM works</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7519</link>
		<dc:creator>Doc Searls on VRM. My view on the challenges &#171; CRM works</dc:creator>
		<pubDate>Sun, 25 Jan 2009 19:41:13 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7519</guid>
		<description>[...] January 25, 2009 at 20:40 &#124; In Linkdump, VRM, Web 2.0 &#124; Tags: Linkdump I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder [...]</description>
		<content:encoded><![CDATA[<p>[...] January 25, 2009 at 20:40 | In Linkdump, VRM, Web 2.0 | Tags: Linkdump I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder [...]</p>
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		<title>By: Doc Searls</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7439</link>
		<dc:creator>Doc Searls</dc:creator>
		<pubDate>Sat, 24 Jan 2009 17:24:25 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7439</guid>
		<description>Cam,

I think anything is fine provided it&#039;s opted for clearly and consciously by the individual, and at his or her discretion. 

The problem with selling data to publishers is the common motivation on the publishers&#039; side, which is to sell that data to advertisers who in turn spam the users. We want to get past that cycle.

All suggestions welcome, however. :-)</description>
		<content:encoded><![CDATA[<p>Cam,</p>
<p>I think anything is fine provided it&#8217;s opted for clearly and consciously by the individual, and at his or her discretion. </p>
<p>The problem with selling data to publishers is the common motivation on the publishers&#8217; side, which is to sell that data to advertisers who in turn spam the users. We want to get past that cycle.</p>
<p>All suggestions welcome, however. <img src='http://blogs.law.harvard.edu/vrm/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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		<title>By: Cam</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7437</link>
		<dc:creator>Cam</dc:creator>
		<pubDate>Sat, 24 Jan 2009 16:42:10 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7437</guid>
		<description>Your VRM dashboard request sounds like an intriguing project.  Building a set of universal standards for user preferences that publishers request to capture from the user could be a powerful tool for all parties.

If full disclosure were offered up front, (and if the data were not used for marketing) do you think it would be sleazy for the the data to be aggregated and sold to the publishers as a revenue model?</description>
		<content:encoded><![CDATA[<p>Your VRM dashboard request sounds like an intriguing project.  Building a set of universal standards for user preferences that publishers request to capture from the user could be a powerful tool for all parties.</p>
<p>If full disclosure were offered up front, (and if the data were not used for marketing) do you think it would be sleazy for the the data to be aggregated and sold to the publishers as a revenue model?</p>
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		<title>By: Doc Searls</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7382</link>
		<dc:creator>Doc Searls</dc:creator>
		<pubDate>Fri, 23 Jan 2009 21:12:41 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7382</guid>
		<description>Friends,

I just got off the phone with Bruce, who is a good and gracious guy. In respect to the problems I experienced (Shava too), what we did was uncover a bug in the survey system, which they are fixing.

While it&#039;s true that Forbes was looking for responses from large companies, it&#039;s also true that there are many ways to slice that interest, and many ways to characterize what&#039;s being looked for.

In my own case, it should be of interest to Forbes (and some of its surveys) that I play relevant roles at some large companies (and at one or two large universities); but that those roles are not illuminated by questions about title, or even by the number of employees at the organization(s).

Anyway, Bruce is clearly interested in improving Forbes&#039; work here. 

And more conversations will ensue.</description>
		<content:encoded><![CDATA[<p>Friends,</p>
<p>I just got off the phone with Bruce, who is a good and gracious guy. In respect to the problems I experienced (Shava too), what we did was uncover a bug in the survey system, which they are fixing.</p>
<p>While it&#8217;s true that Forbes was looking for responses from large companies, it&#8217;s also true that there are many ways to slice that interest, and many ways to characterize what&#8217;s being looked for.</p>
<p>In my own case, it should be of interest to Forbes (and some of its surveys) that I play relevant roles at some large companies (and at one or two large universities); but that those roles are not illuminated by questions about title, or even by the number of employees at the organization(s).</p>
<p>Anyway, Bruce is clearly interested in improving Forbes&#8217; work here. </p>
<p>And more conversations will ensue.</p>
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		<title>By: Doc Searls</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7353</link>
		<dc:creator>Doc Searls</dc:creator>
		<pubDate>Fri, 23 Jan 2009 15:01:52 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7353</guid>
		<description>VRM is actually a project started and carried out by long-suffering customers and businesses. Part of it started with &lt;a href=&quot;http://cluetrain.com&quot; rel=&quot;nofollow&quot;&gt;The Cluetrain Manifesto&lt;/a&gt;, but there were multiple communities involved, in various parts of the world. These have been coming together, and the work is quite exciting. Check out &lt;a&gt;ProjectVRM&lt;/a&gt; to find out more.</description>
		<content:encoded><![CDATA[<p>VRM is actually a project started and carried out by long-suffering customers and businesses. Part of it started with <a href="http://cluetrain.com" rel="nofollow">The Cluetrain Manifesto</a>, but there were multiple communities involved, in various parts of the world. These have been coming together, and the work is quite exciting. Check out <a>ProjectVRM</a> to find out more.</p>
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		<title>By: Mei Lin Fung</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7346</link>
		<dc:creator>Mei Lin Fung</dc:creator>
		<pubDate>Thu, 22 Jan 2009 21:44:43 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7346</guid>
		<description>YES, please - CRM, VRM vendors - how about getting ideas from the long suffering consumers and businesses who today are the hapless victims of a marketing campaign or event planner or corporate strategist - give us a chance to be constructive, you may be surprised how well we will respond.

Making a shift to transparency and openness is not just good for democracy, it is good for business.</description>
		<content:encoded><![CDATA[<p>YES, please &#8211; CRM, VRM vendors &#8211; how about getting ideas from the long suffering consumers and businesses who today are the hapless victims of a marketing campaign or event planner or corporate strategist &#8211; give us a chance to be constructive, you may be surprised how well we will respond.</p>
<p>Making a shift to transparency and openness is not just good for democracy, it is good for business.</p>
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		<title>By: Shava Nerad</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7324</link>
		<dc:creator>Shava Nerad</dc:creator>
		<pubDate>Thu, 22 Jan 2009 04:20:33 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7324</guid>
		<description>I got the same survey.  I answered I was a CEO.  I answered that my company had (I think it was) 0-9 employees.  I got the &quot;don&#039;t let the door hit you on the way out&quot; screen you got.

Hey, I&#039;m only a *future* captain of industry (or its successors).  But it did feel a bit abrupt and rude.

I mean, geez, we just incorporated and got our first angel funding.  

Guess Forbes just isn&#039;t Entrepreneur and wants us to know it? :)</description>
		<content:encoded><![CDATA[<p>I got the same survey.  I answered I was a CEO.  I answered that my company had (I think it was) 0-9 employees.  I got the &#8220;don&#8217;t let the door hit you on the way out&#8221; screen you got.</p>
<p>Hey, I&#8217;m only a *future* captain of industry (or its successors).  But it did feel a bit abrupt and rude.</p>
<p>I mean, geez, we just incorporated and got our first angel funding.  </p>
<p>Guess Forbes just isn&#8217;t Entrepreneur and wants us to know it? <img src='http://blogs.law.harvard.edu/vrm/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Don Marti</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7312</link>
		<dc:creator>Don Marti</dc:creator>
		<pubDate>Wed, 21 Jan 2009 20:02:37 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7312</guid>
		<description>These surveys will stop when the advertisers stop paying attention to them.  (The Mainstream business and IT media is based on doing a survey, putting the respondents&#039; lying answers in a PowerPoint deck, and then multiplying all the survey answerers by the number of Slashdot trolls who visited their last &quot;Linux is not ready for the Enterprise&quot; story.)</description>
		<content:encoded><![CDATA[<p>These surveys will stop when the advertisers stop paying attention to them.  (The Mainstream business and IT media is based on doing a survey, putting the respondents&#8217; lying answers in a PowerPoint deck, and then multiplying all the survey answerers by the number of Slashdot trolls who visited their last &#8220;Linux is not ready for the Enterprise&#8221; story.)</p>
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		<title>By: Frymaster</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7311</link>
		<dc:creator>Frymaster</dc:creator>
		<pubDate>Wed, 21 Jan 2009 19:59:47 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7311</guid>
		<description>That was supposed to be tongue-in-cheek, not snarky like it came off. No offense intended.</description>
		<content:encoded><![CDATA[<p>That was supposed to be tongue-in-cheek, not snarky like it came off. No offense intended.</p>
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		<title>By: Valeska O'Leary</title>
		<link>http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/comment-page-1/#comment-7310</link>
		<dc:creator>Valeska O'Leary</dc:creator>
		<pubDate>Wed, 21 Jan 2009 19:36:24 +0000</pubDate>
		<guid isPermaLink="false">http://blogs.law.harvard.edu/vrm/?p=85#comment-7310</guid>
		<description>&quot;You are important to us.&quot; &quot;Dear Subscriber:..&quot; 

Though it&#039;s a common old media approach, how about addressing subscribers by their real name to show how important they really are?</description>
		<content:encoded><![CDATA[<p>&#8220;You are important to us.&#8221; &#8220;Dear Subscriber:..&#8221; </p>
<p>Though it&#8217;s a common old media approach, how about addressing subscribers by their real name to show how important they really are?</p>
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