Comments on: Tech Support Absurdity # 5,672,083 http://blogs.law.harvard.edu/vrm/2009/04/25/tech-support-absurdity-5672083/ Developing tools for customer independence and engagement with vendors Sun, 29 Nov 2009 13:12:02 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Doc Searls Weblog · Silos End http://blogs.law.harvard.edu/vrm/2009/04/25/tech-support-absurdity-5672083/comment-page-1/#comment-13599 Doc Searls Weblog · Silos End Fri, 01 May 2009 16:46:59 +0000 http://blogs.law.harvard.edu/vrm/?p=135#comment-13599 [...] a laptop in the crawl space under his house. All the chats were 99% unhelpful and in some ways were comically absurd. The real message that ran through the whole exchange was, You figure it [...] [...] a laptop in the crawl space under his house. All the chats were 99% unhelpful and in some ways were comically absurd. The real message that ran through the whole exchange was, You figure it [...]

]]> By: Mike Warot http://blogs.law.harvard.edu/vrm/2009/04/25/tech-support-absurdity-5672083/comment-page-1/#comment-13453 Mike Warot Thu, 30 Apr 2009 16:44:13 +0000 http://blogs.law.harvard.edu/vrm/?p=135#comment-13453 I keep step 2 at 2+ minutes... long enough for the DHCP server at the cable company to free up the address and give a new one. I ALWAYS recommend a router between any PC and the internet... I have those power cycled at the same time. It's too much like Voodoo for my comfort level, but it usually works, which makes the users happy. --Mike-- I keep step 2 at 2+ minutes… long enough for the DHCP server at the cable company to free up the address and give a new one.

I ALWAYS recommend a router between any PC and the internet… I have those power cycled at the same time.

It’s too much like Voodoo for my comfort level, but it usually works, which makes the users happy.

–Mike–

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