Comments on: A Declaration of Customer Independence http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/ Developing tools for customer independence and engagement with vendors Sat, 05 Dec 2009 00:22:38 -0500 http://wordpress.org/?v=2.8.5.2 hourly 1 By: CMR as a Precursor of VRM « Skilful Minds http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15271 CMR as a Precursor of VRM « Skilful Minds Thu, 28 May 2009 03:52:03 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15271 [...] in the spirit of the Declaration of Customer Independence recently outlined by Doc, I offer the following turn of the century anecdote for thinking about [...] [...] in the spirit of the Declaration of Customer Independence recently outlined by Doc, I offer the following turn of the century anecdote for thinking about [...]

]]> By: Keith Hopper http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15239 Keith Hopper Tue, 26 May 2009 15:55:23 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15239 Your mention of "owning customers as slaves" makes me thing a reworking of the Emancipation Proclamation is next! Your mention of “owning customers as slaves” makes me thing a reworking of the Emancipation Proclamation is next!

]]> By: One among any http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15222 One among any Mon, 25 May 2009 03:47:49 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15222 [...] the ProjectVRM blog: A Declaration of Customer [...] [...] the ProjectVRM blog: A Declaration of Customer [...]

]]> By: Master Craig http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15208 Master Craig Sun, 24 May 2009 02:49:22 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15208 Granted it is long (winded) but it holds a lot of truths to it. Often times sellers are overbearing to their customers and why customers continue to put up with it is mind boggling. I like the idea of giving the customers some rights, to get rid of coercive practices and have both parties live in harmony. An honest man can feel no pleasure in the exercise of power over his fellow citizens. quote by Thomas Jefferson, in a letter to John Melish, 813 Seller - this refers to you not exercising power over your seller. Granted it is long (winded) but it holds a lot of truths to it. Often times sellers are overbearing to their customers and why customers continue to put up with it is mind boggling. I like the idea of giving the customers some rights, to get rid of coercive practices and have both parties live in harmony.

An honest man can feel no pleasure in the exercise of power over his fellow citizens. quote by Thomas Jefferson, in a letter to John Melish, 813
Seller – this refers to you not exercising power over your seller.

]]> By: Doc Searls http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15187 Doc Searls Sat, 23 May 2009 04:38:10 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15187 Grace, I'm curious about what companies you are loyal to, through their loyalty programs. Is what works for you rewards or discounts at the time of purchase? Or something else? Grace, I’m curious about what companies you are loyal to, through their loyalty programs. Is what works for you rewards or discounts at the time of purchase? Or something else?

]]> By: Henriette Weber http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15186 Henriette Weber Sat, 23 May 2009 04:15:13 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15186 oh I just love how the anarchistic ways of the internet are starting to transcend into business - and it has to. =) oh I just love how the anarchistic ways of the internet are starting to transcend into business – and it has to. =)

]]> By: Grace Rodriguez http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15170 Grace Rodriguez Fri, 22 May 2009 22:07:42 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15170 Although I agree with most of this declaration, I have to admit I enjoy some of those loyalty programs: I actually like receiving discounts in exchange for already being a fan of a company or brand. I'm not a "slave" to the company if I also choose to purchase elsewhere; but if it's someone I already give significant business to, it would be nice to see some form of appreciation for it. Although I agree with most of this declaration, I have to admit I enjoy some of those loyalty programs: I actually like receiving discounts in exchange for already being a fan of a company or brand. I’m not a “slave” to the company if I also choose to purchase elsewhere; but if it’s someone I already give significant business to, it would be nice to see some form of appreciation for it.

]]> By: Chris Heuer http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15169 Chris Heuer Fri, 22 May 2009 21:56:24 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15169 For too long we have had to suffer as captives of big corporations in markets with few alternatives... good statement of ideals For too long we have had to suffer as captives of big corporations in markets with few alternatives… good statement of ideals

]]> By: christopher carfi http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15165 christopher carfi Fri, 22 May 2009 17:22:58 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15165 my original list of grievances / grievance-like-objects is here: http://socialcustomer.typepad.com/the_social_customer_manif/2004/10/the_social_cust.html my original list of grievances / grievance-like-objects is here:
http://socialcustomer.typepad.com/the_social_customer_manif/2004/10/the_social_cust.html

]]> By: Doc Searls Weblog · One among any http://blogs.law.harvard.edu/vrm/2009/05/22/a-declaration-of-customer-independence/comment-page-1/#comment-15164 Doc Searls Weblog · One among any Fri, 22 May 2009 16:34:30 +0000 http://blogs.law.harvard.edu/vrm/?p=141#comment-15164 [...] the ProjectVRM blog: A Declaration of Customer [...] [...] the ProjectVRM blog: A Declaration of Customer [...]

]]>