Unf*cking car rental

The oldest case for VRM is one that has hardly improved in decades: car rental. Few business categories do a worse job of matching specific customer needs. Or a worse job of doing even the very limited range of services to which they limit themselves. For example, Enterprise. I had a car booked for this [Read More →]

Appreciating TipJoy

It’s shocking and sad to read Jason Kincaid‘s  Tipjoy Heads To The Deadpool story this morning in TechCrunch. Ivan and Abby Kirigin were neighbors just up the road from Cambridge (I understand they’ve recently moved back to California), and kindred spirits to the VRM community as well. Keith Hopper and I had a nice get-acquainted [Read More →]

Testing the all-tip system

Arlington cafe serves gourmet food and lets customers pay what they want, by Shane Stephens in the Dallas Morning News, probes some of our assumptions with EmanciPay—a customer-controlled way to choose how much to pay for online goods that cost nothing but are worth more than that. The financial end of the story: The no-set-price [Read More →]

Dawn of the Living Infrastructure

So how do we get out of this place? Let’s face it. Mike Arrington’s problem with the iPhone, Om Malik’s problem with AT&T, the FCC’s problem with Apple + AT&T together, my own problems with Cox, Dish Network and Sprint, David Pogue’s problem with the whole freaking cell phone industry … all of these are [Read More →]