In the next several months we’ll start seeing VRM getting respect as a counterpart to CRM — in some cases with a social angle as SRM and sCRM get into the mix. For more on that, here’s Bob Pike on Social Customer Relationship Management: Forrester predicts the era of Social Commerce, the future of the [Read More →]
Wanted: User-usable data
March 22, 2010 — Doc SearlsFor years makers of many kinds of goods and services have provided means for them to monitor how things are going. Now they need to include us in on the action, for the simple reason that we can do it better than they can. That’s the point of Driving by the Numbers, Robin Chase‘s recent [Read More →]
VRM on the CRM radar
March 17, 2010 — Doc SearlsFrom the last paragraph the latest post by Lauren McKay in the CRM Magazine Blog: “Stay tuned for the May issue of CRM, which will focus on vendor relationship management (VRM). You’ll hear about tools (such as mobile coupons) that provide customers with both independence from vendors and better ways of engaging with vendors. It’s [Read More →]
The Mine! Project at BarCamp Antwerp
March 12, 2010 — Doc Searls
The Mine! Project is closer to my personal ambitions for VRM — developing base-level open source tools that give individuals both independence and constructive means for engaging with others in the world — than any other project I know. It’s also living proof that a user can get geeks to do what she or . . .
#vrm on twitter- RT @NikiKatz: Les meufs qui appellent en anonymes #achetervousunevie #vrm
- Les meufs qui appellent en anonymes #achetervousunevie #vrm
- RT @mcgoverntheory: Interesting to observe how many vendor customer advisory boards aren't customer focused. #vrm #oracle #ibm #cloud #bigd…
- Jst got slayed n spinclass! If it wsnt so beautiful day,I'd lay n bed lick my wounds. Duty calls, gotta warm my blu up& get to riding. #Vrm
- RT @RDBinns: @williamheath : #vrm and #midata for employment and education coming next... #opentech