CRM (Mag) digs VRM

Got an email a couple days ago from Andre Durand saying it was great to see VRM making the cover of the May 2010 edition of CRM Magazine. Well, “cover” doesn’t cover it. Seems like about half the magazine is devoted to VRM, or to what Cluetrain (which in many ways begat VRM) still says, [Read More →]

Being a platform for your own health

In “Gimme my damn data!” The stage is being set to enable patient-driven disruptive innovation, Vince Kuraitis says, We assert that to disrupt within a non-working system is to bark up a pointless tree: even if you win, you haven’t altered what matters. Business planners and policy people who do this will miss the mark. [Read More →]

Getting Real and VRM

Deep in a post about other stuff, Tony Fish asks, “What is Vendor Relationship Management (VRM) and how will it effect your future customer relationship strategy?” The parties to whom that is addressed are corporate CRM and marketing folks. Alan Mitchell provides some answers, along with more questions, in Get ready for Vendor Relationship Management: Why should [Read More →]

Why not have your own cloud?

A Cloud of One’s Own is both the title and topic for my EOF column in the March issue of Linux Journal. In it I unpack a bit of what clouds are (they may have your data but are not yours), and the opportunities that might await if we turn around our orientation toward the [Read More →]

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