The First VRM+CRM Workshop

The first VRM+CRM workshop will take place on 26-27 August, at Harvard Law School. It’s free. You can register here. The purpose is to get VRM and CRM developers and other interested parties (such as CRM customers) together to start building out the common ground between them. That common ground is potentially very huge. CRM is [Read More →]

VRM + CRM

We’ve reached the point where VRM and CRM developers are ready to talk. There is a lot of CRM-facing development going on in the VRM community. A number of both commercial and non-commercial projects on this list are involved, and some are far enough downstream that folks in both communities need to show what they’re [Read More →]

Positioning VRM

@JulianGay just put up a terrific piece called Beyond Social CRM that positions VRM very nicely. Here’s the graphic: It’s important for anybody who wants to see how these pieces fit together. VRM’s scope goes into the post-transaction zone as well, but I also don’t want to get too ambitious here. The ovals do a [Read More →]

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Cooperation vs. Coercion

We think of markets as competitive places: arenas, battlegrounds, playing fields, boxing rings. Which they are, if you look at them from the standpoint of vendors. As buyers, we do want vendors to compete, of course. But we also want them to cooperate — with us. From our perspective, markets are places where we shop, [Read More →]

Work toward free and open markets

I just posted three long VRM pieces on my blog: R-buttons and the Open Marketplace ListenLog EmanciPay They’re really one long post in three parts. Together they unpack the thinking behind my own development work at ProjectVRM here at the Berkman Center, and the three different components of that work. (It’s been a fun four-year-long [Read More →]