Will 2012 be the Year of VRM?

Mark Sage of CustomerThink lists “You and your data” (and, notably, VRM) among “three key loyalty trends” he sees coming in 2012. Nice to see. The specifics: Consumers are also gaining more and more power with the UK government for example recently announcing that they plan to give consumers more control over their data by releasing it [Read More →]

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GoDaddy VRooMed?

GoDaddy CEO Warren Adelman says “We listened to our customers. GoDaddy no longer supports SOPA.” (Here’s the GoDaddy blog post.) Lauren Weinstein says that’s not the same as opposing SOPA: “they’re the same ethically vacuous firm as always, with their public facade changing like a chameleon, blowing in the wind of Internet public opinion.” I still [Read More →]

Say howdy to Insidr and Glome

One is Insidr, which is “rewriting the Rules of customer support” by giving you a way to “connect directly to real people who have worked in big companies and are willing to help when the company can’t or won’t.” You post a question, offer a bounty for an answer, and get an answer from an [Read More →]