Complaining vs. Buying

Q: “What’s the difference between a tweeter and a customer?”

A: “One complains, the other buys.”

Just had to write that down. The Q and the A came in the midst of a VRM conference call that also touched on CRM, VRM+CRM, sCRM, trust frameworks, identity and other stuff.

Not saying that’s a fair characterization, by the way. Just that it’s an interesting one.

1 Comment

  1. Also: You can prove that tweeters actually *use* your product. (… or else they wouldn’t have anything to complain about)

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