Below is a copy of our entry to the Knight News Challenge. It actually hadn’t crossed my mind to put one together until last Monday, when I saw that they have a category for sustainability. It says here, Sustainability: Considers new economic models supporting news and information. New ways of conducting and consuming journalism may [Read More →]
Managing relationships, not each other
May 24, 2010 — Doc SearlsDuring the Industrial Age, the power asymmetry between vendor and customer got so steep that vendors got to talking about customers as if the latter were cattle or slaves. Customers became “targets” that vendors “captured,” “acquired,” “locked in” and “managed.” As the Information Age dawned, however, customers gradually became more independent. So, midway into the [Read More →]
Loose Links Raise Ships
May 8, 2010 — Doc SearlsLittle Brother TV for Every Single One of Us is a VRooMy project from Jonathan MacDonald. Writes Jonathan, Today I want to share ‘littlebrother.tv‘ with you. I am fascinated by the movement from ‘Big Brother’ type of activities in spying, behavioural targeting and deep packet inspection, to a society that is now empowered to turn the cameras [Read More →]
Hot Fodder for next week’s VRM Workshop
October 6, 2009 — Doc SearlsA few weeks ago I was interviewed by Neil Davey of MyCustomer.com, a major voice in the CRM (Customer Relationship Management) field. The results are up at Doc Searls: Customers will use ID data to force CRM change. Much of what Neil sources for that piece come from my new chapter (“Markets are Relationships”) in [Read More →]
Appreciating TipJoy
August 21, 2009 — Doc SearlsIt’s shocking and sad to read Jason Kincaid‘s Tipjoy Heads To The Deadpool story this morning in TechCrunch. Ivan and Abby Kirigin were neighbors just up the road from Cambridge (I understand they’ve recently moved back to California), and kindred spirits to the VRM community as well. Keith Hopper and I had a nice get-acquainted [Read More →]
Testing the all-tip system
August 21, 2009 — Doc SearlsArlington cafe serves gourmet food and lets customers pay what they want, by Shane Stephens in the Dallas Morning News, probes some of our assumptions with EmanciPay—a customer-controlled way to choose how much to pay for online goods that cost nothing but are worth more than that. The financial end of the story: The no-set-price [Read More →]
#vrm on twitter- @goonth @GregoryJRader @dsearls Telco 2.0 and captive/hostage customers, via @GrahamHill http://t.co/q4adNYHq is why I want #VRM apps
- @goonth you mean to meet in Google Hangout on #VRM #thickvalue with @nigelcameron @dsearls @gregoryjrader whoelse?
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron