Lately Ron Lieber (@ronlieber), the Your Money editor and columnist for the New York Times, has been posting pieces that expose a dysfunction in the car rental marketplace — one that is punishing innovators that take the sides of customers. The story is still unfolding, which gives us the opportunity to visit and think through some [Read More →]
Sovereign-source vs. administrative identity
March 25, 2012 — Doc SearlsYou know who you are. So does the IRS, the DMV, and every Website you’ve ever made up a login and a password for — so it could “know” you. But none of those entities really knows you. What they know is what the techies call a namespace. What they have isn’t your identity, but [Read More →]
SOPA and Customer Commons
January 18, 2012 — Doc SearlsImagine that Customer Commons had been created a year ago. To guide that imagining, here is the copy that matters from the placeholder page: Customer Commons is about us. We are a community of customers. We are funded only by customers. We serve the interests and aspirations of customers. We are the 100% Customer Commons [Read More →]
Customers are personal, cont’d
January 17, 2012 — Doc SearlsThere are so many excellent comments and questions following my last post, Consumers are social, Customers are personal, that I decided it would make more sense to address them in a new post than in comments under that one. So here goes. Joshua Marsh, the CEO of Conversocial, writes, I’m interested in your comment that [Read More →]
GoDaddy VRooMed?
December 23, 2011 — Doc SearlsGoDaddy CEO Warren Adelman says “We listened to our customers. GoDaddy no longer supports SOPA.” (Here’s the GoDaddy blog post.) Lauren Weinstein says that’s not the same as opposing SOPA: “they’re the same ethically vacuous firm as always, with their public facade changing like a chameleon, blowing in the wind of Internet public opinion.” I still [Read More →]
Signs of progress
October 19, 2011 — Doc SearlsThe bottom line (literally) of this report on the Consumer Energy Summt in the UK is this piece of excellent news: …energy companies have agreed to give consumers access to their data in electronic format as part of the government Midata programme. Connect.me, a VRM company, gives us a way to construct “trust frameworks” among ourselves. They [Read More →]
#vrm on twitter- @goonth @GregoryJRader @dsearls Telco 2.0 and captive/hostage customers, via @GrahamHill http://t.co/q4adNYHq is why I want #VRM apps
- @goonth you mean to meet in Google Hangout on #VRM #thickvalue with @nigelcameron @dsearls @gregoryjrader whoelse?
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron