Category: Links (page 1 of 7)

Weekend Linklings

The Net makes VRM possible. No Net, no VRM. So for this post I’ve gathered a bunch of stuff about the Net, starting with posts about neutrality and structural separation, and then moving on to other Net-threatening topics.
David Reed:Does the Internet need “governance?The short answer is no. The best long answer is here.  And we need it, because “Internet governance” is a hot topic. Pay close attention to what he says about “stakeholders.”
Susan Crawford (who worked for him), gives usObama’s Presidential Moment .

VRM News & Views

First, some VRooMy startups and projects:

Next, I’ve got this idea that whawhat we need for full personal agency is an operating system of our own. Something that’s as personal as our own clothes, and just as wearable and privacy-affording. Also something we wield, like a tool. Or a set of them, which might include, if need be, weapons. So here are some links that point in that direction:

Now for some government stuff:

A collection of VRooMy posts by Don Marti, and links from some of those posts:

Data stuff:

Etc.

#VRM Tweetings

Here’s a pile of #VRM tweets. One of these days I’ll find the least crufty way to copy and paste them (or whatever works best). Recommendations welcome.

    1. Here’s Why Public Wifi is a Public Health Hazard

  1. Some more Morgo coverage RT : “The rate of company failures is increasing…”

  2. @seanbohan  Oct 17

    MT Take a look @ list of developers: Not a complete list, but not bad

  3. @AdrienBlind  Oct 17

    “What’s bugging people is that companies know stuff about them that they don’t know”

    1. @AdrienBlind  Oct 17

      today at to speak about (vendor relationship mgmt). Interesting presentation!

      Embedded image permalink
    1. @RealEstateCafe  Oct 16

      . Compare Few 3rd parties developing commercial solutions vs residential

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    1. @RuudKnorr  Oct 16

      Visit Kenya and Ethiopia Veiling Rhein-Maas suppliers Start-up Season

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  4. Been a couple years since I read The Intention Economy by . Wanted to see what was going on with

  5. Looking forward to connecting with other ‘ers at VRM Speed Networking event tomorrow at 9am PST.

  6. @gaguilardelgado  Oct 15

    What’s this? We are building an app that will surely explain it. And maybe will help users to take advantadge of their .

  7. The “I don’t care who you are, terrorist, Fed or , get out of my data” sentiment HAS to favor PDSs, no?

  8. VRM+CRM at IIW “come for the , stay for the

    1. @nitinbadjatia  Oct 8

      Is Fitbit selling data? – Fitbit doesn’t plan to share stats with Apple’s new Health app, for now via engadget

  9. @seanbohan  Oct 8

    want to learn more about Intention and ? Check out what’s happening at Oct 27-30

  10. needs a hand to shake on the customer side that’s not a captive one’ –

Weekend Linklings

Events

VRM Day 2014b- Eventbrite. 41 have registered. Room for 50.  Better hurry.
Internet Identity Workshop XIX #19 – 2014b- Eventbrite. Come for VRM Day, stay for IIW.

Politics and governance, aka #GRM

 snapvote14.com by NewGov.us.
 SNAPvote14 | Indiegogo. Support a Good Thing.

Thinkings

 Hidden In The Myths Of Time | Brian Grimmer Founder & CEO Present Group. Deep thinkings across space and time from the father of the personal cloud company Onexus.
 Doc Searls: Business as Morality – O’Reilly Radar. Some possible moral contexts for VRM discussions, including the…
 Genuine progress indicator – Wikipedia, the free encyclopedia
 Shift Happens – Katryna Dow. Thinking from another of our great friends from Oz.
 Iain Henderson – The Personal Data Eco-System | Kantara Initiative. An oldie that’s still a goodie. Dep reading.
 Walk A Mile In Your Customer’s Diapers: Co-Creating The Customer Experience. Big topic.
 kitewheel.com/wp-content/uploads/2014/10/Journey-Final. More on that.

VRM +/vs. Marketing

 Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired – Consumerist. Source of much discussion on the VRM list.
 The Marketing/Cybercrime symbiosis. T.Rob on a topic close to home.
 2014 Report – Adblocking Goes Mainstream | Inside PageFair. A fair warning to the online publishing and advertising industries, which are kinda the same.
 US tech companies heading for a customer service disaster? | MyCustomer

Developments

 ownCloud.org
 Company – Protonet
 Thingz. Dunno what it is, but it’s run by our friend Don Thorson.

Etc.

Today’s VRooMy Links

    Data Ontology

Loose links float ships

Closing a bunch of open tabs. Here goes:

VRooMy news

Startups

#VRM and the OpenNotice Legal Hackathon

The OpenNotice Legal Hackathon is happening now: 12 July 2014. Go to that link and click on various links there to see the live video, participate via IRC and other fun stuff.

It’s multinational. Our hosts are in Berlin. I’m in Tel Aviv (having just arrived from Sydney by way of Istanbul). Others are elsewhere in the world.

It’s moving up on 5pm, local time here, and 10am in New York.

I’m prepping for talking #VRM at this link here and  this link here.

Here are some core questions we’ll be visiting.

I’ll add more links later. This is enough to get us started.

VRM early June rundown

Cozy Cloud, an open source personal cloud (and therefore VRM) company based in France, just raised a million bucks. Nice work!

MyWave, a New Zealand-based VRM/CMR (Customer Managed Relationship) company, says this in one of its recent posts:

MyWave’s vision is for an online world where individuals have control and ownership of their data and have the power to choose and create ‘segment of one’ personal relationships based on Mutual Value.

That means giving people the power to gather, control and use their data in one place; to see where they have been, what they have been doing and plan for what they want to do. It means giving individuals new ways to engage – not only with companies and people, but with the things they own or aspire to, or are interested in. Conversely, it means giving individuals the power to filter out the products and services and other personal and business clutter that wastes their time and energy.

The data an individual generates describes who they are and what they do – up to a point. Typically, that data is held in enterprise company databases. It ages, is incomplete and is stored and used in ways designed to push products and services. But if individual customer data could be accurate, up to date, and – most important – be used with the individual’s personal ownership and permission, then that data can become alive and help individuals and enterprises build a highly personalised mutual value relationship.

brand eins‘  Ausgabe 05/2014 – Schwerpunkt Im Interesse des Kunden Was der Kunde wirklich will translates as  Issue 05/2014 – Focus In the interest of the customer — What the customer really wants. It sources The Cluetrain Manifesto and more recent utterings by David Weinberger and myself.

Don Marti‘s latest unpackings of what’s going wrong in online advertising-ville:

Dan Blum‘s Dark Lords of the Internet moves the ball downfield from his earlier piece, Covert OAuth Redirects and Perverse Incentives. The pull-quote in both: “A weak protocol meets risk aggregation and perverse incentives. There may be an even bigger story here. Unfortunately, it seems the big service providers may be equally loose on fraud, when it comes to their advertising bottom lines.”

 at GovLab Blog and Ideas LunchDoc Searls – Maintaining Independence and Privacy in a World of Security and Surveillance. Very thorough rundown of a talk I gave at The Gov Lab in New York.

In Fellow Travelers: Thali and Telehash, Jon Udell gives props to Jeremie Miller’s tele hash (“A secure wire protocol powering a decentralized overlay network for apps and devices”), along with Jon’s own work on Thali (“Building the Peer to Peer Web”).  Both are open source and have crews working away on them. Both guys also point me (and now us) toward alternative-internet.

Vendor Relationship Management: Why Nonprofits Should Care at TechSoup has a nice rundown on what VRM can do for nonprofits and where VRM stands in general right now. One pull-quote: “The movement has huge potential for nonprofits and public libraries, but it still has some ways to go in the overall technology sector.” That’s why nearly every movement starts with verticals. Uber is a perfect example. Not only is it now a navigation fixture on Google maps, but (says the company) it’s creating 20,000 jobs per month.

Geddup, a Melbourne-based VRM startup, is listed by Anthill Online as one of the 2014 Smart 100. Readers get to vote on their favourites.

In Building a Universal Silo (which he argues against), Phil Windley explains, “the Internet is the one big silo we’re after. It’s not perfect. In particular, we need to weed out some of the centralization that has crept in (e.g. DNS, Root Certificate Authorities). But it’s the one big silo we all can be a part of without everyone subjecting themselves to a single administrative authority.” He also points to Ben Werdmüller’s How we’re on the verge of an amazing new open web  #indieweb. Great work going on there, all up the #VRM alley.

Russell Brandom in The VergeiOS 8 Strikes an unexpected blow against location tracking.

Will Bourne in Inc.: The Revolution Will Not Be Monetized. Nice profile of Wickr (“an all-but-unhackable mobile messaging app”), and founder Nico Sell. Pull-quotage:

Wickr, which was founded in 2011, has much bigger ambitions than helping people avoid the NSA: Sell wants to obliterate the business model on which the world’s most powerful tech companies depend.

Sell is part of an idealistic but ambitious movement in Silicon Valley looking to flip the switch on how we live and share and do business online. These entrepreneurs see the status quo–in which users have signed away the rights to their data and online existence to Facebook, Google, Apple, Twitter, and a few other supremely powerful companies–as not just a violation of privacy but also as fatal to innovation. “We all assumed our data was private, and now we’re realizing that it’s not, and we’re doing something about it–as a culture, as a society,” says Brian Blau, Gartner Group’s research director covering social networks. “I’m seeing this all over the place. The pendulum is swinging,” he says, adding that he is in the middle of a project tentatively called “Power to the People.” “If people demand better privacy controls, then the natural outcome is that they’re going to want more control of their data, and eventually they’ll realize their data has value. I think there’s a big business there.”

This sector is only just emerging, but Sell certainly sees the potential. “I want [Wickr] to replace Facebook and Skype–simultaneously,” she says. And she isn’t kidding. “We’re hoping to create an entire marketplace and have thousands of apps running off Wickr software.”

In fact, a cluster of young companies is forming around the premise that users will demand more control of their online data and that the Googles and Facebooks of the world will give in 
to that demand–or be replaced. As Johannes Ernst, CEO of the company that makes Indie Box, a personal server that debuted in May, asks: “Why can’t we have all the same chatting and things we like to do online without Mark Zuckerberg in the loop? Why do we need him?”

Naturally, many eyes will roll at the thought of a guerrilla force of furry little “open Web” usurpers setting their sights on Zuck. But Apple laughed at Android, too, once upon a time. Sell believes we can rebuild our online lives around a new model and open up a vast commercial terrain in the process. “They are stealing,” she insists. “I think that Google and Facebook, in another 30 years when we look back, will be the robber barons of our time.”

Also featured are Ansa (“Communicate off the record, so no trace of your conversation is left behind”) and Omlet (“Unlimited free messaging with control over your data.”)

Thanks to Johannes for bringing this piece to my attention. Also thanks to the Personal Clouds list for pointing out “patents pending” on every Wickr page, and its apparent absence of source code to inspect. Alec Muffett also wrote about this two years ago. When another contributor to the list took issue with criticizing Wickr for its patents and (apparently) hidden source code, I wrote this back to the list:

These are fraught issues.

That Wickr would require NDAs is not unusual. Nor (imho) should that make it a non-starter, at least at this stage of the company’s game.  But it does give me some of the same pause it does (another contributor to the list).

I have my own problems with patents:

Still, I know many companies that say they cannot get funding or operate in markets such as finance and government without standing on patents they hold.

I know others that patent everything they can, just to protect themselves and their work from “submarine” patents and patent trolls.

Large companies — ones that can afford to patent everything they want — often deploy patents like nuclear weapons: something they never use, but which give them bargaining power with other big companies. Sometimes that bargaining power opens rather than closes markets.

And I know others (including big companies such as the kind just mentioned) who patent their work for the purpose of opening it up to everybody. Digital, Intel and Xerox together did this with their patents for Ethernet. They held (and presumably still hold) those patents while also letting the whole world use Ethernet at no cost. This led them to beat Token Ring in the marketplace. Ethernet was free and open (but owned) while Token Ring was costly and closed (and owned). The whole world uses Ethernet today.

Source code is another issue. There are the kinds of code that use licenses approved by the Free Software Foundation or the Open Source Initiative (including most things called “open source”). There are kinds that are open and frozen in place and left stable for the world to use (e.g. RSS 2.0), but don’t bother with getting FSF or OSI approval. I am sure there are other variants as well. Still, it would be nice if Wickr could expose at least some of their code for the world to see and trust.

Anyway, it’s complicated.

Steve Lohr in The New York Times: New Curbs Sought on the Personal Data Industry. It begins,

The Federal Trade Commission on Tuesday called on Congress to protect consumers against the unchecked collection and sharing of their digital data — from websites visited to their marital status — by providing people with tools to view, suppress and fix their information.

The agency also said the little-known companies, called data brokers, that analyze and sell huge amounts of the consumer information for marketing purposes, needed to be reined in and more transparent to the public.

Companies that trade in consumer data, the agency said in a 110-page report about the industry, suffered from “a fundamental lack of transparency.”

RT News: German ‘NSA-proof’ private server raises $1mn crowdfunding in 89 minutes. The server is for small companies, but it’s a harbinger for personal servers as well.

Recent VRM tweets:

. Just glossary or LIVE notes at event, then collaborate / act post event? model  from Boston, MA

 United Individuals of America

my wave ‏@mywaveme A simple and informative look at the new marketing economy.

 What is you ask Individual Human Power,Pre-Administration

 Jun 6 Come to the training course for Building Quality Business Relationships Join us here >

 Jun 5 Ds universitaires, mais aussi ds représentants de ministères, d’associations et d’OBNL participent aux discussions sur

 Jun 5 Want to be cheered up, after that? Here:

 Jun 5 Root Data Structure of Society Our Integrity is a Structural Concern.

 Jun 4  Society has root data model problem caused by flawed

 Jun 4 PvdA vraagt om meer aandacht voor ondergrondse infrastructuur voor bv datatransport, glasvezel, CO2 leidingen, warmtemeter

 Jun 4 Behandeling Visie Ruimte en Mobiliteit door over onzekerheid bestaande initiatieven, leefbaarheid kleine kernen en rol PS

 Jun 3  unfortunately with the acquisitions it also becomes exponentially harder to get in touch and ask questions :-(

 Jun 3  Post- the new privacy policy, I will gladly pay you to have full control over who and what I share my data with.

 Jun 3 This research paper ably demonstrates the advantages of turning CRM into CMR. MyWave enables this.

 Jun 3  workshop today at NTIA

 Jun 3 RT : Building a Universal Silo  /cc < “The Internet is the one big silo we’re after.” +1

 May 20 Acting in the interests of customers is the best way to comply with data laws

 May 15 RT : Our technology expert James Ladd on how the personal touch builds a loyal audience

 May 13 Opp.Research2.0 RT SocialRank Raises $1M To Help Brands ID Competitors’ Most Valuable Followers

 May 12 Is a personal cloud/ VRM in your future?

 May 12 “Not paying for a product? You’re the product” becomes “Your data is someone else’s property even when paying”:

 May 11 Want an amendment to Constitution that says U own Ur data? Don’t wait to get started

VRM Linklings

The marketplace

VRM and Personal Clouds

Surveillance vs. Privacy

Research

  • Data & Society issues a Call for Fellows. Particulars: The fellowship program is intended to bring together an eclectic network of researchers, entrepreneurs, activists, policy creators, journalists, geeks, and public intellectuals who are interested in engaging one another on the key issues introduced by the increasing availability of data in society. We are looking for a diverse group of people who can see both the opportunities and challenges presented by access to data and who have a vision for a project that can inform the public or shape the future of society.

 

A Holiday list of VRM links

New VRM developers (in alphabetical order, two from Australia, one from New Zealand)

  • Flamingo. Descriptions:  Personalizing Customer Experience…Empowering businesses…>Flamingo knows that true customer empowerment is achieved by empowering businesses too. Thankfully technology and some clever analytics allow us to do just that….>We have a unique set of tools, created especially for business that will empower individuals across sales, marketing, service, support and business intelligence to know what experience customers and potential customers actually want. Our research tells us organisations that can do this get significant competitive advantage and bottom line growth.
  • Meeco. The Blog. Descriptions: >Your dashboard for life. >It’s time to make digital life simple. >>Be rewarded for being you… >Meeco is a new and easy way to manage your life and the data inside your personal cloud…>Meeco’s beautiful dashboard means one click to your favourite brands, bill payments, travel, banking and shopping…>Meeco gives you a private browser so you control, manage and track your own habits, providing you with rich insight… >>When you decide to share or signal what you want, you can do it anonymously or identified with the brands your trust in exchange for value, discounts or financial reward…  >Meeco will never sell your data because we know it’s yours.
  • MyWave. The Blog. Descriptions: Really putting customers at the centre of the relationship…Founded by former SAP North America President Geraldine McBride in 2013, MyWave is leading a fundamental change in the way enterprises do business with their customers – and how customers interact with enterprises…MyWave’s services and technology platform provide the means for enterprises to evolve away from the existing but outdated push‑based transaction model to a new two-way permission-based relationship based on Mutual Value…MyWave Customer Experience Consulting Services – Customer experience design experts who help businesses re-imagine their customer experiences through the lens of the customer, moving business from the old push-based transaction model to a personalized model….MyWave CMR technology platform – CMR turns CRM on its head by putting the customer in control of getting those personalized experiences anytime, anywhere, on any device. The MyWave CMR platform is constructed so that the customer owns their data. This removes privacy concerns and allows a new dynamic based on trust, advocacy and mutual value in each exchange.

Privacy

Hellbound handbasketry

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