VRM at IIW

May 9, 2012 — Doc Searls

VRM was a hot topic at IIW last week, with at least one VRM or VRM-related breakout per session — and that was on top of the VRM workshop held at Ericsson on Monday, April 30, the day before IIW started. (Thanks to Nitin Shah and the Ericsson folks for making the time and space available, [Read More →]

Posted in B2B VRM, Horizontal ideas, Initiatives, Links, open source, Personal Data, Privacy, Research, Scenarios, self-tracking, social, Technology, Transparency, user-driven, Vertical ideas, VRM, VRM+CRM, Workshops. Tags: , , , , , , , , , . 1 Comment »

Your actual wallet vs./+ Google’s and Apple’s

March 6, 2012 — Doc Searls

Now comes news that Apple has been granted a patent for the iWallet. Here’s one image among many at that last link: Note the use of the term “rules.” Keep that word in mind. It is a Good Word. Now look at this diagram from Phil Windley‘s Event Channels post: Another term for personal event [Read More →]

Posted in B2B VRM, EmanciPay, freedom, Horizontal ideas, Initiatives, News, open source, Personal Data, personal informatics, Privacy, r-button, self-tracking, social, Startups, VRM, VRM+CRM. Tags: , , , , , , , . Comments Off »

How about using the ‘No Track’ button we already have?

February 23, 2012 — Doc Searls

For as long as we’ve had economies, demand and supply have been attracted to each other like a pair of magnets. Ideally, they should match up evenly and produce good outcomes. But sometimes one side comes to dominate the other, with bad effects along with good ones. Such has been the case on the Web [Read More →]

Posted in B2B VRM, Companies, crm, Demand chain, EmanciTerm, freedom, Horizontal ideas, Initiatives, Legal, Links, open source, Personal Data, Privacy, Problems, r-button, Technology, user-driven, VRM, VRM+CRM, Workshops. Tags: , . 3 Comments »

Stop making cows. Quit being calves.

February 21, 2012 — Doc Searls

The World Wide Web that Sir Tim Berners-Lee invented in 1990 was a collection of linked documents. The Web we have today is a collection not just of documents (some of which we quaintly call pages), but of real estate we call sites. This Web is mostly a commercial one. Even if most sites aren’t [Read More →]

Posted in Companies, Demand chain, Horizontal ideas, Legal, open source, Personal Data, Problems, user-driven, VRM. 2 Comments »

Consumers are social, Customers are personal

January 14, 2012 — Doc Searls

Social media are a partial and temporary solution at best to a pair of linked problems that are essentially personal: dysfunctional customer relationship management on the vendor’s side; and minimal vendor relationship management on the customer’s side. In the absence of solutions to both problems, vendors still see customers as consumers, and that too is [Read More →]

Posted in Companies, crm, Demand chain, freedom, Legal, Personal Data, Research, social, user-driven, VRM, VRM+CRM. 10 Comments »

A bar(code) too high?

November 9, 2011 — Doc Searls

Two pieces in today’s Boston Globe worth checking out. Pun intended. First is “Some markets bagging self-checkout: Cite problems and variables with system,” by Peggy Hernandez. Second is “Scan on a mission: Stop & Shop’s new smartphone app works as a super-fast self-checkout,” by Jane Dornbusch. I’ve played quite a bit with self-check-out, and with [Read More →]

Posted in Companies, Personal Data, Research, self-tracking, Technology, Vertical ideas. 1 Comment »

Prototyping a new business model for everything

October 13, 2011 — Doc Searls

For IIW next week, Craig Burton and I have been working on a prototype demonstrating EmanciPay, using ListenLog on the Public Radio Player app from PRX.  The description at the EmanciPay link is minimal so far, but the model has a great deal of promise, because what it puts forward is a new business model for [Read More →]

Posted in EmanciPay, freedom, Initiatives, Links, ListenLog, open source, Personal Data, r-button, self-tracking, social, user-driven, Vertical ideas, VRM, Workshops. 1 Comment »

Circling Around Your Wallet

August 28, 2011 — Doc Searls

To get our heads all the way around Google+, it helps to remember Microsoft’s Hailstorm initiative from ten years ago. Think of Google+ as Hailstorm done right, or at least better. (That is, for Google.) What Microsoft wanted with Hailstorm was less “social” than personal. (“Social” in 2001 was years away from getting buzzy.)  What Google wants with [Read More →]

Posted in Demand chain, Horizontal ideas, News, Personal Data, Supply chain, user-driven. 12 Comments »

Link roundup

July 25, 2011 — Doc Searls

The hot edge of VRM right now is in South Africa, where TrustFabric (@TrustFabric, also mention ed in the prior post) is answering that country’s approach to personal privacy concerns with TrustFabric Connect. Let’s help them out. Note also that they’re helping the rest of us by making their code free (GPL v2) and therefore also open source. Also [Read More →]

Posted in Companies, freedom, Horizontal ideas, Initiatives, Personal Data, Supply chain, Transparency, VRM, VRM+CRM. Comments Off »

VRooMing along

June 29, 2011 — Doc Searls

A quick progress report on a number of VRM fronts. First, lots of action around TrustFabric.org, a VRM company in South Africa. To get some background on context, start with KYC: Know Your Customer. This good-sense imperative takes on official qualities when banking is involved, or holes are left for criminals to slip through. In [Read More →]

Posted in crm, News, Personal Data, Workshops. 2 Comments »
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