The right frame for relationship is personal, not social

The short answer to Brian Solis‘s headline question — Are Businesses Becoming the New Big Brother in Social Media? — is no, because they’re not that smart. In the body copy and graphics of his excellent post, Brian explains why. Here’s one sample: There are several other images like that, each of which says something we — [Read More →]

VRM development work

I’ll be having a brown bag lunch today with a group of developers, talking about VRM and personal clouds, among other stuff that’s sure to come up. To make that easier, I’ve copied and pasted the current list from the VRM developers page of the ProjectVRM wiki. If you’d like to improve it in any [Read More →]

Toward a matrix of APIs

At  the 2006 O’Reilly Emerging Technology conference, Cal Henderson, then of Flickr, gave a long session called “Launching and scaling new Web services.” As I recall, among the many things he explained well were some principles behind the Flickr API. One of those principles was user access to data. The API should be one that [Read More →]

Driving VRM with car data and APIs

Go read OnStar gives Volt owners what they want: their data, in the cloud, by Sean Gallagher, in Ars Technica. It’s a VRM story. The vendor is Chevrolet, the vended product is the Volt, and the relationship management is a DIY hack by one customer. The story begins, You probably don’t think of your car as a developer [Read More →]

VRM happenings in the U.K.

The tweets have been rolling in… @Ctrl-Shift  Identity Assurance: Mydex’s unique contribution. An interview with @dejalexander @MydexCIC http://www.ctrl-shift.co.uk/news/2012/11/15/identity-assurance-mydexs-unique-contribution/ … @williamheath‏ @321CtrlShift interview with my colleague @dejalexander on @MydexCIC and #IDAssurance http://is.gd/7yyiZk  #VRM @Mydex CIC‏ Very thoughtful @SimonTucker blog post about today’s DWP announcement http://is.gd/zRslHa  #IDAssurance #VRM @williamheath‏ For those who wondered how #VRM would first break in the popular press: http://bit.ly/107SqT9  #DailyMirror #Midata #CtrlShift So let’s unpack those. First, the DWP (Department [Read More →]

IIW XV

The XVth IIW is coming up on October 23-25 at the Computer History Museum in Mountain View, and VRM will be, as usual, a big topic — or collection of topics — there. IIW stands for Internet Identity Workshop, but the topical range is much wider than identity alone. Front and center for the last [Read More →]

Let’s turn Do Not Track into a dialog

Do Not Track (DNT), by resembling Do Not Call in name, sounds like a form of prophylaxis.  It isn’t. Instead it’s a request by an individual with a browser not to be tracked by a website or its third parties. As a request, DNT also presents an interesting opportunity for dialogue between user and site, [Read More →]

Scaling business in parallel

Companies and customers need to be able to deal with each other in two ways: as individuals and as groups. As of today companies can deal with customers both ways. They can get personal with customers, and they can deal with customers en masse. Without the latter capability, mass marketing would not be possible. Customers, [Read More →]

VRM at IIW

VRM was a hot topic at IIW last week, with at least one VRM or VRM-related breakout per session — and that was on top of the VRM workshop held at Ericsson on Monday, April 30, the day before IIW started. (Thanks to Nitin Shah and the Ericsson folks for making the time and space available, [Read More →]

Your actual wallet vs./+ Google’s and Apple’s

Now comes news that Apple has been granted a patent for the iWallet. Here’s one image among many at that last link: Note the use of the term “rules.” Keep that word in mind. It is a Good Word. Now look at this diagram from Phil Windley‘s Event Channels post: Another term for personal event [Read More →]