Lately Ron Lieber (@ronlieber), the Your Money editor and columnist for the New York Times, has been posting pieces that expose a dysfunction in the car rental marketplace — one that is punishing innovators that take the sides of customers. The story is still unfolding, which gives us the opportunity to visit and think through some [Read More →]
Sovereign-source vs. administrative identity
March 25, 2012 — Doc SearlsYou know who you are. So does the IRS, the DMV, and every Website you’ve ever made up a login and a password for — so it could “know” you. But none of those entities really knows you. What they know is what the techies call a namespace. What they have isn’t your identity, but [Read More →]
Stop making cows. Quit being calves.
February 21, 2012 — Doc SearlsThe World Wide Web that Sir Tim Berners-Lee invented in 1990 was a collection of linked documents. The Web we have today is a collection not just of documents (some of which we quaintly call pages), but of real estate we call sites. This Web is mostly a commercial one. Even if most sites aren’t [Read More →]
GoDaddy VRooMed?
December 23, 2011 — Doc SearlsGoDaddy CEO Warren Adelman says “We listened to our customers. GoDaddy no longer supports SOPA.” (Here’s the GoDaddy blog post.) Lauren Weinstein says that’s not the same as opposing SOPA: “they’re the same ethically vacuous firm as always, with their public facade changing like a chameleon, blowing in the wind of Internet public opinion.” I still [Read More →]
Lawsuits as a business model
September 28, 2011 — Doc SearlsIn The Economics of (Killing) Mass-BitTorrent Lawsuits at TorrentFreak, Alan Gregory examines the likely effects of recent rulings in the Northern District of California and elsewhere, all of which discourage the filing of copyright infringement lawsuits against whole swarms of BitTorrent users. While not exactly a VRM topic, I’m posting pointage to it because Alan was an intern [Read More →]
Personal leverage for personal data
April 28, 2011 — Doc SearlsVRM is starting to snowball. You can see it in the Twitter scroll there on the right, and in Twitter searches for #VRM. Gaining velocity lately is personal data. To look down that vector, I’ll connect several links. The first is Show Us the Data. (It’s Ours, After All), by Richard H. Thaler in the New [Read More →]
To your owned self be true
February 26, 2011 — Doc SearlsAfter getting this provocative tweet, I checked the source (@NZN), and found Ready to make change? A sample: …my son BELIEVES he OWNS the Internet. His Internet. His Facebook. And in case you think that is not how reality works, I suggest that you also consider that my son also BELIEVES that he OWNS his [Read More →]
How customers matter more than data about them
February 4, 2011 — Doc SearlsWhen I ran across Inc.‘s The 5 Habits of Quality Focused Companies, I was intrigued, because I thought maximizing personal contact with customers would be one of the five. Instead the closest Inc. came was this: 2. They collect and analyze data. Collecting data is more common than ever, particularly with the advent of Web analytics. [Read More →]
Beyond Bullwhips
January 20, 2011 — Doc SearlsIn the Pardalis Data Ownership Blog @Steve Holcombe has an interesting and important pair of posts titled The Bullwhip Effect Part I and Part II. An excerpt: … isn’t this already happening on Facebook? Can’t the Customer, Producer, Wholesaler, Retailer, and even the Government Regulators all become Facebook friends and experience right now this mashed-together vision of VRM and whole chain traceability? And [Read More →]
#vrm on twitter- @goonth @GregoryJRader @dsearls Telco 2.0 and captive/hostage customers, via @GrahamHill http://t.co/q4adNYHq is why I want #VRM apps
- @goonth you mean to meet in Google Hangout on #VRM #thickvalue with @nigelcameron @dsearls @gregoryjrader whoelse?
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- RT @goonth: @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron
- @CoCreatr bottom line, we've got to get cultural stakeholders together in the same room... #thickvalue #VRM @nigelcameron