The VRM perspective is independence. This isn’t new. In fact, it’s as old as the Net. It is also nearly forgotten. Billions have never experienced it. When the Net first came into common use, in 1995, independence was what anybody felt who started up a browser and surfed from place to place, or who built [Read More →]
Toward a matrix of APIs
December 16, 2012 — Doc SearlsAt the 2006 O’Reilly Emerging Technology conference, Cal Henderson, then of Flickr, gave a long session called “Launching and scaling new Web services.” As I recall, among the many things he explained well were some principles behind the Flickr API. One of those principles was user access to data. The API should be one that [Read More →]
Toward the Internet of Everythings
October 28, 2012 — Doc SearlsSo @xl_cr tweets, Do you really believe the customer is in charge? If so check out @dsearls @vrm or visit ProjectVRM at http://projectvrm.org #vrm Since ProjectVRM.org is the shortcut to http://blogs.harvard.law.edu/vrm, that link goes here. XL.CR is here. All the copy there says, Ever upward. Empowering buyers through invention. “Webify your world with a Twine. http://t.co/cQxQLx7Z via @supermechanical— xl_cr [Read More →]
Can we each be our own Amazon?
July 9, 2012 — Doc SearlsThe most far-out chapter in The Intention Economy is one set in a future when free customers are known to be more valuable than captive ones. It’s called “The Promised Market,” and describes the imagined activities of a family traveling to a wedding in San Diego. Among the graces their lives enjoy are these (in the [Read More →]
VRM/CX + CRM/CX
June 28, 2012 — Doc SearlsI’ve been in conversations lately about VRM+CRM. Will they help each other out or crash into each other? It’s an open question. But I think we can find an answer in a current CRM vector: toward what the CRM folks have been calling CX, for Customer eXperience. I first read about it in this column [Read More →]
Scaling business in parallel
June 28, 2012 — Doc SearlsCompanies and customers need to be able to deal with each other in two ways: as individuals and as groups. As of today companies can deal with customers both ways. They can get personal with customers, and they can deal with customers en masse. Without the latter capability, mass marketing would not be possible. Customers, [Read More →]
Working for you
July 27, 2011 — Doc SearlsAs more native VRM tools come into the hands of individuals, what happens to the whole supply chain? Or, put another way, what happens to supply in general when there are more and better ways of expressing demand? I was talking a couple days ago about that with Michael Stolarczyk, one of the world’s leading [Read More →]
#vrm on twitter- RT @egadenne: Connexions et synergies entre #mesinfos et #mydatalabs sur les thématiques #VRM et #QuantifiedSelf http://t.co/ujZ8F7mhCL
- Connexions et synergies entre #mesinfos et #mydatalabs sur les thématiques #VRM et #QuantifiedSelf http://t.co/5TVWhY4Ymy - @egadenne
- Connexions et synergies entre #mesinfos et #mydatalabs sur les thématiques #VRM et #QuantifiedSelf http://t.co/ujZ8F7mhCL
- “@VRM_Apeldoorn: #LevelLog op erepodium in België! Weer een prestatie zo zie je maar #vrm verbind haar naam aan meerder toppers in de rally
- @pgc My Pro response to the new @Flickr: http://t.co/SGzOTe1vwz #VRM