Life Management Platforms

May 15, 2012 — Doc Searls

Kuppinger Cole, an analyst firm headquartered in Germany, has been hip to VRM for a long time. They gave ProjectVRM an award (that’s it there on the right) at the EIC (European Identity Conference) in 2008, and have been following VRM developments closely ever since. A number of VRM developers were there again at this year’s [Read More →]

Posted in Horizontal ideas, personal informatics, self-tracking, social, VRM, VRM+CRM, Workshops. Tags: , , , , , , , . 1 Comment »

VRM at IIW

May 9, 2012 — Doc Searls

VRM was a hot topic at IIW last week, with at least one VRM or VRM-related breakout per session — and that was on top of the VRM workshop held at Ericsson on Monday, April 30, the day before IIW started. (Thanks to Nitin Shah and the Ericsson folks for making the time and space available, [Read More →]

Posted in B2B VRM, Horizontal ideas, Initiatives, Links, open source, Personal Data, Privacy, Research, Scenarios, self-tracking, social, Technology, Transparency, user-driven, Vertical ideas, VRM, VRM+CRM, Workshops. Tags: , , , , , , , , , . 1 Comment »

Your actual wallet vs./+ Google’s and Apple’s

March 6, 2012 — Doc Searls

Now comes news that Apple has been granted a patent for the iWallet. Here’s one image among many at that last link: Note the use of the term “rules.” Keep that word in mind. It is a Good Word. Now look at this diagram from Phil Windley‘s Event Channels post: Another term for personal event [Read More →]

Posted in B2B VRM, EmanciPay, freedom, Horizontal ideas, Initiatives, News, open source, Personal Data, personal informatics, Privacy, r-button, self-tracking, social, Startups, VRM, VRM+CRM. Tags: , , , , , , , . Comments Off »

Consumers are social, Customers are personal

January 14, 2012 — Doc Searls

Social media are a partial and temporary solution at best to a pair of linked problems that are essentially personal: dysfunctional customer relationship management on the vendor’s side; and minimal vendor relationship management on the customer’s side. In the absence of solutions to both problems, vendors still see customers as consumers, and that too is [Read More →]

Posted in Companies, crm, Demand chain, freedom, Legal, Personal Data, Research, social, user-driven, VRM, VRM+CRM. 10 Comments »

Prototyping a new business model for everything

October 13, 2011 — Doc Searls

For IIW next week, Craig Burton and I have been working on a prototype demonstrating EmanciPay, using ListenLog on the Public Radio Player app from PRX.  The description at the EmanciPay link is minimal so far, but the model has a great deal of promise, because what it puts forward is a new business model for [Read More →]

Posted in EmanciPay, freedom, Initiatives, Links, ListenLog, open source, Personal Data, r-button, self-tracking, social, user-driven, Vertical ideas, VRM, Workshops. 1 Comment »

Personal RFP

June 19, 2011 — Doc Searls

Terry Heaton just pointed me to this post by Seth Godin. A couple paragraphs: Any wasting asset–a restaurant table, a seat at a conference, a wasting box of fish–can be efficiently used instead of wasted if we use technology to identify and coordinate buyers. Synchronizing buyers to improve efficiency and connection is a high-value endeavor, [Read More →]

Posted in Horizontal ideas, social, Technology, user-driven, VRM. Tags: . 1 Comment »

Google’s Wallet and VRM

May 27, 2011 — Doc Searls

Yesterday Google opened the curtain on Google Wallet. I think it’s the most important thing Google has launched since the search engine. Here’s why: Reason #1: We’ve always needed an electronic wallet, especially one in our mobile phone. And, although others have tried to give us one, it hasn’t worked out for them, because… Reason #2: We’ve [Read More →]

Posted in Companies, crm, EmanciPay, freedom, Horizontal ideas, Links, open source, personal informatics, Scenarios, self-tracking, social, user-driven, VRM, VRM+CRM. Tags: , , , , . 6 Comments »

The Customer Vector

March 22, 2011 — Doc Searls

In Call for startup: Easy domain editing, the first in a series of blog posts in which Dave lays out opportunities for startups, he says this: In all cases, these startups will have a business model that revolves around an old-fashioned idea that will, imho, once again become fashionable — the customer. People pay the company for [Read More →]

Posted in Companies, crm, Events, Horizontal ideas, Personal Data, social, user-driven, VRM, VRM+CRM. Comments Off »

VRM as Agency

November 24, 2010 — Doc Searls

Most of us understand agency to mean a kind of company: one that represents other companies, or individuals. Insurance, real estate and advertising agencies come to mind. In fact agency has a deeper and more important meaning. Namely, the capacity of individuals to act independently, to make choices, and to impose their will in the [Read More →]

Posted in crm, freedom, open source, personal informatics, Problems, Questions, social, Technology, user-driven, VRM. 8 Comments »

Do we have to “trade off” privacy?

September 19, 2010 — Doc Searls

Look up privacy trade-offs on Google and you’ll get more than 150,000,000 results. The assumption in many of those is that privacy is something one can (and often should) trade away. Also that privacy trading is mostly done with marketers and advertisers, the most energetic of which take advantage of social media such as Twitter, FourSquare [Read More →]

Posted in crm, freedom, open source, personal informatics, Privacy, Problems, Questions, social, user-driven, VRM, VRM+CRM. Tags: , , , , , , , , , . 14 Comments »
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