The VRM perspective

The VRM perspective is independence. This isn’t new. In fact, it’s as old as the Net. It is also nearly forgotten. Billions have never experienced it. When the Net first came into common use, in 1995, independence was what anybody felt who started up a browser and surfed from place to place, or who built [Read More →]

Posted in personal informatics, Problems, Scenarios, social, VRM. Comments Off »

Linklings

Here’s an overdue compilation of stuff I’ve been saving up to share. Many items have slipped through the cracks, but I want to get at least these up. The plural of personal is social, by JP Rangaswami. The punchlines (read through — there are many): Business is personal. It’s about relationships. It has always been [Read More →]

Posted in Companies, crm, Demand chain, social, Vertical ideas, VRM. Comments Off »

Let’s turn Do Not Track into a dialog

Do Not Track (DNT), by resembling Do Not Call in name, sounds like a form of prophylaxis.  It isn’t. Instead it’s a request by an individual with a browser not to be tracked by a website or its third parties. As a request, DNT also presents an interesting opportunity for dialogue between user and site, [Read More →]

Life Management Platforms

Kuppinger Cole, an analyst firm headquartered in Germany, has been hip to VRM for a long time. They gave ProjectVRM an award (that’s it there on the right) at the EIC (European Identity Conference) in 2008, and have been following VRM developments closely ever since. A number of VRM developers were there again at this year’s [Read More →]

VRM at IIW

VRM was a hot topic at IIW last week, with at least one VRM or VRM-related breakout per session — and that was on top of the VRM workshop held at Ericsson on Monday, April 30, the day before IIW started. (Thanks to Nitin Shah and the Ericsson folks for making the time and space available, [Read More →]

Your actual wallet vs./+ Google’s and Apple’s

Now comes news that Apple has been granted a patent for the iWallet. Here’s one image among many at that last link: Note the use of the term “rules.” Keep that word in mind. It is a Good Word. Now look at this diagram from Phil Windley‘s Event Channels post: Another term for personal event [Read More →]

Consumers are social, Customers are personal

Social media are a partial and temporary solution at best to a pair of linked problems that are essentially personal: dysfunctional customer relationship management on the vendor’s side; and minimal vendor relationship management on the customer’s side. In the absence of solutions to both problems, vendors still see customers as consumers, and that too is [Read More →]

Prototyping a new business model for everything

For IIW next week, Craig Burton and I have been working on a prototype demonstrating EmanciPay, using ListenLog on the Public Radio Player app from PRX.  The description at the EmanciPay link is minimal so far, but the model has a great deal of promise, because what it puts forward is a new business model for [Read More →]

Personal RFP

Terry Heaton just pointed me to this post by Seth Godin. A couple paragraphs: Any wasting asset–a restaurant table, a seat at a conference, a wasting box of fish–can be efficiently used instead of wasted if we use technology to identify and coordinate buyers. Synchronizing buyers to improve efficiency and connection is a high-value endeavor, [Read More →]

Google’s Wallet and VRM

Yesterday Google opened the curtain on Google Wallet. I think it’s the most important thing Google has launched since the search engine. Here’s why: Reason #1: We’ve always needed an electronic wallet, especially one in our mobile phone. And, although others have tried to give us one, it hasn’t worked out for them, because… Reason #2: We’ve [Read More →]