Ting rings the opening bell

February 10, 2012 — Doc Searls

Here, according to the ProjectVRM wiki, are the ideal characteristics of VRM tools: VRM tools are personal. As with hammers, wallets, cars and mobile phones, people use them as individuals,. They are social only in secondary ways. VRM tools help customers express intent. These include preferences, policies, terms and means of engagement, authorizations, requests and [Read More →]

Posted in Companies, Links, Startups, Technology, user-driven, Vertical ideas, VRM. 2 Comments »

Say howdy to Insidr and Glome

December 8, 2011 — Doc Searls

One is Insidr, which is “rewriting the Rules of customer support” by giving you a way to “connect directly to real people who have worked in big companies and are willing to help when the company can’t or won’t.” You post a question, offer a bounty for an answer, and get an answer from an [Read More →]

Posted in Companies, crm, Demand chain, EmanciPay, Startups, user-driven. 4 Comments »
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